From my first phone enquiry to Richer Sounds re the TV I was interested in till the moment a gentleman called Medi walked away from my house having set up the TV all I can say is what fantastic ser... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Great advice and service from Tim. After emailing back and forth and visiting the store to compare Tim's recommendations, I decided to go with the Argon mk2 vinyl player in electric amber for my boyfr... Se mere
Virksomheden har svaret
Just having a knowledgeable human being lift the phone and talk to me straight away was worth gold. You didn't have the item I wanted, but it was waiting for me 24 hours later. Altogether, a feeling o... Se mere
Virksomheden har svaret
I love Richer Sounds because of the wide range of audio/visual stuff that they have, the decent prices and the fact that they never make me feel stupid for asking stupid questions. They always answer... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
482 Chiswick High Road, W4 5TT, London, Storbritannien
- 0333 900 0055
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great Customer Service
Great Customer Service, good prices. Bought at Chiswick brasnch.
28. december 2025
Besvarelse fra Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
I’ve just purchased my second TV from…
I’ve just purchased my second TV from Richer Sounds in Chiswick. I find the staff there knowledgeable and very helpful in finding my particular requirements. I was served by Joe who recommended the perfect TV for me, delivered and set it up and was extremely patient in showing me how to use it.
6. marts 2026
Besvarelse fra Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Best Hi fi advice in town
Brilliant service from Jim at the Chiswick store- time taken to find exactly the right amplifier for my needs.
Friendly store with very knowledgable staff.
I’ve used richer sounds since I was teenager and will continue- it’s the best !
3. marts 2026
Besvarelse fra Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
Very helpful and informative
Very helpful and informative
Went out of their way to assist me
3. marts 2026
Besvarelse fra Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service staff very helpfull
Great service staff very helpfull.
Manager Jym in Chiswick very professional and great asset to company
28. februar 2026
Besvarelse fra Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Friendly guys who did a good job
Friendly guys who did a good job. Only gets 4 as Richer sounds don’t take away the broken tv that this one replaced. No idea what I do with it.
27. februar 2026
Besvarelse fra Richer Sounds - Chiswick
Thank you for the feedback on the team which is great to read of course, we can recycle customers old electrical item free of charge when returned to any of our 51 stores on the purchase of any like-for like product.
There is an option to arrange a WEEE collection at the time of purchase on certain TV products, where the item is being delivered, and a small fee applies to cover transport costs. This is offered at the checkout stage of our website where applicable, and can arranged in-store, if you do still need help with the old item please do get in touch
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
All the advice and help you could require.
The staff in the Chiswick branch of Richer Sounds were very helpful and knowledgeable. They provided exactly the advice I needed to decide which items I should purchase once I had explained my requirements.
25. februar 2026
Besvarelse fra Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
I ordered a Manhattan T4 R recorder
I ordered a Manhattan T4 R recorder.
The first machine was refurbished and was not working correctly.
I returned it in person and it was replaced with a “new” machine which again was not working correctly.
I returned that one to the store and waited while a third replacement was provided and I picked it up from the store on Saturday 28th February.
One of the assistants offered to come to my house (a five minute walk from your store in Chiswick W4) to finalise the installation at 1730 but nobody turned up or called me (and I had cancelled another appointment to be here for him)… so not overly impressed with that Service!
Clive Muller
23. februar 2026
Besvarelse fra Richer Sounds - Chiswick
I was most concerned to read of the multiple problems you had, firstly with the equipment itself and most recently with the home visit that went wrong, which sounds very frustrating and it goes without saying the store should have contacted you if there was a problem.
We will investigate with the branch manager, to get to the bottom of this, as well as contact you to formulate a plan to resolve things once and for all..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Very helpful staff in shop and…
Very helpful staff in shop and installing at my house
22. februar 2026
Besvarelse fra Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The person I spoke to was very helpful
The person I spoke to was very helpful, it helped me make my decision for my purchase. They dispatched my order very quickly and I received it within two days. Excellent service and very happy with my order.
16. september 2025
Besvarelse fra Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
Tim couldn’t have been more helpful…
Tim couldn’t have been more helpful sorting out our Amp and TV.
20. februar 2026
Besvarelse fra Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
It's Richer Sounds
It's Richer Sounds. Been buying gear from them since the early 90s. The most consistently great hifi shop to ever have existed. Always qualityz friendly customer service, knowledgeable advice and solid prices. Recent purchase was an open box soundbar that arrived damaged, it was sorted out quickly and efficiently. Cheers to Jim, Fred and Tim in the Chiswick store!
18. februar 2026
Besvarelse fra Richer Sounds - Chiswick
Thank you for your 5 star review!
Really friendly sales staff
Really friendly sales staff, great price and advice. All round great experience Timothy was a great help and even reached out when they realised they had forgotten to pack the grill
16. februar 2026
Besvarelse fra Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer Sounds is the only place I know…
Richer Sounds is the only place I know that takes Hifi seriously anymore. And you used to advertise in Viz so all good there.
17. februar 2026
Besvarelse fra Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Besvarelse fra Richer Sounds - Chiswick
Thanks for your feedback, we work hard to keep our prices the keenest out there and maintain our reputation as the UKs best value Hi Fi and TV retailer, which we reinforce with our fantastic no quibble 'price beat' (please see the terms below)..
www.richersounds.com/information/pricebeat
In the event that you do see an item cheaper elsewhere, please contact the store or department from where you made the purchase who will simply refund any difference in line with the pricing policy. Should our few, very reasonable terms not be met by the competitor in question then we will do our best to find a happy compromise instead.
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Proper Old School Customer Service
In these days of automated phone systems, a heavy reliance on websites and hollow marketing slogans, it’s refreshing to deal with a company who genuinely put people first. I first spoke with Jim at the Chiswick store in November and there was no sales pressure, he simply listened, understood and advised. My first purchase went very smoothly and Jim did everything he said he would, when he said he would. I’ve now completed my fourth purchase and have continued to be impressed by their service. For anything HiFi or TV related, they will continue to be my go-to. Highly recommended.
10. februar 2026
Besvarelse fra Richer Sounds - Chiswick
Thank you for your wonderful feedback
Id reccomend Richer Sounds Acton Branch
Jim at the Acton Branch was my Sales person and he was great before the Purchase and he has been amazing since the Purchase, Lots of Support and good considered advice, he knows his products and he is even chasing up an Issue with the courier on my behalf. i haven't bought from RS in over 10 years but this was a bigger purchase and Jim and Richer Sounds made it simple and pain free.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
Supportive assistance and readiness to…
Supportive assistance and readiness to suggest ideas, good listening skills and overall very helpful
10. februar 2026
Besvarelse fra Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Jim was a fantastic guide and…
Jim was a fantastic guide and incredibly supportive when I change my mind with no problem about refunds and advice on what to do differently. Joe and the rest of the team were always helpful too
8. februar 2026
Besvarelse fra Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
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