Recordcase.de Anmeldelser 377

Fast delivery. Good information on delivery and purchase.

Artikel wie beschrieben, schneller Versand, gutes Preis Leistung Verhältnis. Vielen Dank

Schnelle perfekte Lieferung und Abwicklung, Gute Passform und Preis entsprechend gut für die gelieferte Qualität

Ich bin sehr zufrieden ,die Lieferung ging schnell

Alles bestens, schnelle Lieferung, gerne wieder

Sehr guter Onlineshop, total nette Kommunikation, gute Preise. Insgesamt ein sehr seriöser Onlineshop. Ich bin wirklich zufrieden.

Dies war nun meine zweite Bestellung bei Recordcase, und wie schon beim ersten Mal war die Lieferung nach nur 1-2 Tagen da. Neben der schnellen Lieferung bietet Recordcase auch die besten und günstigsten Preise.

Besonders schön fand ich, dass ich bei meiner zweiten Bestellung eine „Danke-E-Mail“ erhalten habe, in der sich das Team für meinen erneuten Kauf bedankt hat – eine nette Geste!

Bestellte Produkte:

Pioneer DJ FLX 4 (August 2024)
Pioneer DJ FLX 10 (Januar 2025)
Ich werde definitiv wieder bei Recordcase bestellen!

Sehr schnelle, problemlose Lieferung
Gründliche Verpackung

Besserer Preis als der aktuelle Preis ín Ungarn

Recordcase, numero uno in Europa! 🔝🔝🔝

Super Service und schnelle Lieferung.
Dies war meine zweite Bestellung und sicherlich auch nicht die letzte.

Super Shop. Dort wird man als Kunde noch wertgeschätzt.

Prima Beratung - danke

Günstiger Webshop, viele vorrätige Artikel & schnelle Lieferung. Alles super :-)

Reading these reviews, I thought Recordcase.de was trustable, but unfortunally, on the contrary this is how they act when something goes wrong with their clients orders and I didn't realize before that there were already other comments with this similar situation that is not an exception, but "due to their internal regulations".

After what seems to be a DHL deliberate delaying tactic, lost/broken products or fraud with undelivered order, Recordcase is keeping my money instead of refunding or replacing it:

Order placed on december 2nd. December 5th DHL notified they would be delivering on Dec. 9th. I made sure they had the correct address, phone number, ringbell working fine and four people at home attending it every second of that day, and still that night DHL updated the tracking status as "consignee absent". I called DHL next day to claim it was a lie and they told me that thay would have to open an investigation to see if the delivery person was lying and in the meanwhile the system wouldnt let them arrange a "second" delivery attempt at home so they would try to deliver it at a service point and I would have to pick it up there (even after they had said they didn't deliver it there the day before because "my parcel is too big"). In order to have my order as soon as possible I agreed and I also sent an email to Recordcase asking for help and letting them know of this issue.

2 days later the parcel was out for delivery to the same Service Point that supposedly rejected it before, so I went there and could talk to the owner who told me that in fact, he had rejected the delivery from DHL before not because it was to big (in fact he had stored packages 4 times bigger than mine), but because the delivery people were systematically lying to their clients about "absent consegnee" and then directly trying to leave all the packages there out of hours and under unagreed conditions. The delivery man was doing everything there at the store as we can see in the timing of the tracking status (home attempt and service point rejecting happened all in 3 minutes). The Service Point owner agreed to take the delivery that supposedly was out that day. As it wasn't delivered again, next day I went to the Service Point to ask what had happened and the owner again told me "they are lying, even if the status says it is going to be delivered here, it is not, they are not coming, I have a lot of clients coming with the same issue". I couln't belive or understand, but he was telling the truth, the parcel was out for delivery for several days without really being attempted to deliver.

First Recordcase response to this came after 2 days just to send me a screen shot of the tracking status saying "According to the tracking number, the package is scheduled to be delivered today. This will ensure that the delivery can be completed smoothly". I replied explaining with details everything the Service Point Owner told me and that by then I had already spent 2 hours in DHL calls and gone twice to the Service Point. They never answered so I had to call on december 17th and the person who attended asked me to send again all detailed informations to his mail because he didn't have acces to the info-recordcase.de account. I did so and his response next day was "We understand your anger and regret the inconvenience you have experienced. Due to our internal regulations, we are unfortunately only able to refund the amount once we have received the goods back". Same day I replied telling it wasnt a return, in fact I do want the products, if I want the money back it's to buy them again from another store. They could have sent the order again and deal later with their carrier provider's loss. I can't even know for sure if they in fact sent what I bought as it was never delivered. There is no justification to wait and see if the goods are back as neither that nor its conditions have ever depended on me. So they are keeping my money as warranty that THEY won't lose any profits if something happened to "my undelivered goods".
UPDATE: It went on a loop this way for 3 more weeks. After a long dispute case through PayPal which they fight all along, PayPal resolved in my favor and I could get my money back 50 days after the order date! Even after that, DHL and Recordcase employee insistend in "your order is being delivered", I had to asked several times to stop harassing me. And yet it continues. Now I am reciving some request to validate this review or it will be removed, so I think I will still have to keep demonstrating how terrible experience I had with this store. Whatever document or mail they request I have it and will send it.

Ik moet een ster geven helaas want ze krijgen er maar nul zij sturen een verkeerde dingen op en dan vraag ik om retour te laten komen dat kan niets Drama bedrijf nooit bij bestellen

Sehr schnelle Lieferung, es gibt nichts zu beanstanden alles super verpackt und die Monitore von Yahmaha HS 8 sind wirklich sehr gut würde jederzeit wieder bei Recordbase kaufen.

Guter Preis und schnelle Lieferung. Alles in Ordnung.

Achat de 2 adj sweeper beam quad led le 24 janvier 2022. 1 Tombe en panne sans raison (matériel utilisé une dizaine de fois depuis l'achat) et je suis très soigneux, j'ai du matériel adj depuis 2017 encore en activité.
Malheureusement recordcase ne fait pas comme la concurrence, qui eux garantissent 3 ans le matériel, la garantie est de seulement 2 ans (j'étais pourtant presque sûr qu'au moment de l'achat c'était 3 ans) du coup leur seule solution c'est renvoi du matériel pour réparation à mes frais (sans savoir le coût bien évidemment)... Un peu déçu du service client... Je commanderai de nouveau chez la concurrence maintenant. 400€ à la poubelle.....