5 stars for rapid online.com they definitely live up to there name, wide selection of electronic components, tools and test gear among other items, web site has good search filters, current stock leve... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Purchased an item from this company and needed to contact customer service. They quickly reponded and sorted out my mistake. I can highly reccomend them. Simon
Service is, and always has been exceptional, but the problem I had were the postal charges. As I am just a hobbyist, most of the amounts I require are very small, making the postal charges far in exc... Se mere
Virksomheden har svaret
Excellent website. Clear delivery lead times and fast delivery when items in stock. Have used Rapid for years and they never fail to deliver.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Backed by over 45 years of experience, Rapid is a leading UK distributor of electronic components, electrical products, and educational resources. We deliver bespoke solutions through strong manufacturer partnerships, offering full technical support and same-day despatch on in-stock items. Plus, enjoy free delivery on orders over £20.
Kontaktoplysninger
Rapid Electronics, CO4 5JS, Colchester, Storbritannien
- customer.experience@rapidonline.com
- www.rapidonline.com
4,6
Fremragende
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fast efficient great service e
1. juli 2026
Besvarelse fra Rapid Electronics
We're so glad you had such a positive experience with our fast and efficient service! We truly appreciate your kind words.
From ordering to delivery was quick.
26. juni 2026
Besvarelse fra Rapid Electronics
We are so glad to hear that your order arrived quickly! We appreciate your positive feedback.
Great experience with this company
Great experience with this company. Very easy to find what I wanted on their website. The items were in stock and it said they would be dispatched next day. They were, and they were delivered by DHL the day after. The items were all in perfect condition and really well packaged and the package was obviously treated with care by DHL as it was completely unmarked. Overall it couldn't have been better and this will be my go to company going forward.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Rapid Electronics
We are so pleased to hear about your excellent experience with us! It's wonderful to know that our website made it easy for you to find what you needed and that our dispatch and delivery process met your expectations. We truly appreciate your kind words about the condition and packaging of your items. We look forward to being your preferred company in the future!
Repeated Delays and Poor Communication
I ordered a Batavia Maxx Brush on the 28 April 2026 through Rapid Electronics and by the 30 June 2026, I am still waiting for delivery. A delay can sometimes be unavoidable, but what was most disappointing was the complete lack of communication. I only found out what was happening by repeatedly contacting the company I placed the order through.
To their credit, the retailer always responded quickly when I chased them for an update, but I should not have had to do that. Waiting over two months for a delivery with no proactive communication about the repeated delays is simply not acceptable. The product may well be worth the wait, but the customer service and communication throughout the process have been extremely poor.
30. juni 2026
Uopfordret anmeldelse
fantastic all round.
The service is fantastic, The delivery is fast, often next day if your items are in stock, they are easy to contact, via phone or email, if you have a problem, and their prices and value for money are excellent. We (Halesowen College) have been using them for many, many years, and will continue to do so.
26. juni 2026
Besvarelse fra Rapid Electronics
We are so pleased to hear about your positive experience with our service, fast delivery, and excellent value. It's wonderful to know that Halesowen College has been a long-standing and satisfied customer. We truly appreciate your kind words and continued loyalty!
Besvarelse fra Rapid Electronics
We are so happy to hear that our pricing, service, and delivery met your expectations. We truly appreciate your kind words!
Besvarelse fra Rapid Electronics
We're so glad you enjoyed our service, quick delivery, and products! We appreciate your positive feedback.
Failure to send out an 'in stock' item.
Ordered an item which states clearly on their website 'in stock, 19 available' and 'despatched within 4 working days'. 9 working days later and my order status is still 'not despatched'.
The payment has cleared my account. I have contacted their customer service who blamed this on their EU Warehouse. If that is the case and they cannot guarantee despatch then why promise it on the product page.
Apparently my complaint has to go to another team to investigate. In the meanwhile they are unable to provide a delivery date for this 'in stock' item.
I will give it 2 more days, if there is no movement I will be asking for my money back (which I hope won't take as long as it takes them to post something that is in stock).
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Rapid Electronics
We appreciate you taking the time to share your experience. We are concerned to hear about the delay in dispatching your order and the discrepancy with the stock information provided on our website. We understand your frustration regarding the lack of a clear delivery date and the process of having your complaint escalated. We are actively reviewing our internal processes and communication channels to prevent similar situations from occurring in the future.
A terrible service
An absolutely shocking company. I ordered an item to be dispatched within 2 working days. After 3 days and not hearing anything, I called to see what had happened to my order. Initially they told me that they had an email from our company cancelling the order but when I double checked that wasn't true, they then changed their story to say that it was out of stock and I would be receiving a refund. The refund still hasn't been processed. I should have read the google reviews before placing an order.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Rapid Electronics
We sincerely regret the issues you encountered with your recent order and the conflicting information you received. We understand your frustration regarding the delayed dispatch and the refund not being processed. Please provide the sales order reference so that we are able to actively look into this to ensure a swift resolution for you.
Found the parts I needed easily and the…
Found the parts I needed easily and the cost was reasonable. Quick delivery time.
19. juni 2026
Besvarelse fra Rapid Electronics
We are so glad we could help you find the parts you needed quickly and at a reasonable cost. We appreciate your positive feedback!
Ordered an item which said in stock
Ordered an item which said in stock, but I went on support to see when it will be sent as took a few days. They told me it was out of stock, they didn’t even let me know straight away.
I tried to cancel they ended the chat, 4 times I sent emails and finally got to them.
Wouldn’t recommend, update the stock list.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Rapid Electronics
Thank you for your feedback. Please can you give us the sales order number this refers to so we are able to investigate what happened. We value any feedback as it helps us improve our services going forward.
Great company
Great company. Ive bought from them a few times and the service is always excellent. Will continue to buy from them.
20. juni 2026
Besvarelse fra Rapid Electronics
We are so happy to hear that you consistently have excellent experiences with us! We truly appreciate your continued support.
excellent company
easy to use website, good stock holding and availability, good pricing and fast delivery
19. juni 2026
Besvarelse fra Rapid Electronics
We're so glad to hear you found our website easy to use and appreciated our stock, pricing, and fast delivery! We truly value your positive feedback.
Great range of products and very fast…BUT
Great range of products and very fast delivery.
BUT, their classification of so many products
as ‘Hazardous 18+ only’ means that it doesn’t
matter how old you are, I last saw 18 in the 1970’s,
or how long you’ve been a customer, 12 years,
you can’t buy any of those unless you are a
Business account holder.
That seems to be a very poor way to treat smaller
customers, so I guess they don’t care about us any more.
If they’ll sell you what you want then great, otherwise
shop elsewhere. Shame.
10. juni 2026
Besvarelse fra Rapid Electronics
We’re really pleased to hear that you value our product range and fast delivery.
We do understand your frustration regarding our ‘Hazardous 18+ only’ classification. These restrictions are not in place to exclude individual customers, but to ensure we meet strict safety, legal, and transportation requirements associated with certain products. In many cases, these items can only be supplied where appropriate handling, recipients, storage, and usage controls are in place, which is why they’re limited to registered business accounts.
We genuinely value all of our customers, whether personal or business, and it’s certainly not our intention to make anyone feel overlooked. Your feedback is important and helps us review how we communicate these policies more clearly.
Thank you again for your continued support over the past 12 years — we really do appreciate it.
Excellent service and price
Excellent service and competitive pricing. Delivery within 24 hours of ordering, remarkabler
18. juni 2026
Besvarelse fra Rapid Electronics
We are so happy to hear about your excellent experience with our service and pricing. We truly appreciate your kind words about our remarkable delivery speed.
Speedy delivery
I live not far from Rapid Electronics in Colchester and I'm annoyed that I have to pay delivery charges instead of popping in to collect. However this time my purchases allowed me free delivery and my items speedily arrived the next day.
12. juni 2026
Besvarelse fra Rapid Electronics
We appreciate your feedback and are glad to hear your recent purchases qualified for free delivery and arrived so quickly.
Definitely live up to the Rapid name
Definitely live up to the Rapid name! Placed an order late afternoon not expecting it to be delivered for a few days. The next morning, even before I received a text confirmation, the item was through my letterbox!
Probably quicker than me driving to purchase one from a store (maybe not but a lot more convenient)!
It's not a store I will need to use much in the future but whenever I can it will be my first port of call.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Rapid Electronics
We are so happy to hear about your positive experience with our rapid delivery service! It's wonderful to know that we exceeded your expectations and provided such convenience. We truly appreciate you choosing us and look forward to being your first choice whenever you need us. Thank you for your kind words!
Besvarelse fra Rapid Electronics
We're so glad you appreciate our dependable products and good service. We value your feedback!
As with all wera tools good quality
As with all wera tools good quality
Very good service quick delivery.
15. juni 2026
Besvarelse fra Rapid Electronics
We're so happy to hear you're pleased with the quality of the tools and our quick delivery service. We appreciate your positive feedback!
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