Rania Zara Studio Anmeldelser 

hi. love the quality of products and orders arrive on time. If you have a query you can message them and they will respond asap and give you information on delivery and final product pictures before dispatched.

Unfortunately I have had a terrible experience with this company. Poor communication, inability of staff to book my bridal appointment properly even though I was constantly chasing them for weeks! The day of my appointment that I requested and that they confirmed availability for - I was making my way down and en route they stated that my appointment was not booked even though I asked them to go ahead and book me in for the available slot and am happy to pay their fee. Wasted my whole day time and money!

Excellent service, Very helpful, responsible and respond very quickly to queries I really appreciate their efforts, Highly recommended.
The outfit is perfect just love it.

Would highly recommend. Excellent customer service and they even went the extra mile so that I would receive my order in time. Loved my outfit and will be ordering from there again.

Exceptional customer service! I had very short timelines and discovered Rania Zara for the first time. Beautiful collection of online clothing. However, timelines meant immediate delivery options were limited. The team took the time out to enquire which styles I liked. I ordered it on Boxing Day and received the outfit on the 3rd January in time for my event on the 4th!

The quality and design of the outfit was stunning! I’m really pleased with the unique design too. I’ve never bought an outfit online. I’ll be back for more. Thank you 🤩 Team RZ!

Ordered 5/6 outfits from this website. Always had excellent customer service and prompt delivery.

Excellent customer service, made contact ASAP.
Delivery arrived before expected date.
Outfit was commented on by everyone. Ot look amazing.

Would definitely place an order again.

Thank you, Rania Zara studio

The service was great outfit arrived earlier than expected! Was perfect and as expected! Will definitely be ordering again thankyou for an amazing experience!

Very honest and friendly people. Order was quick dispatched.
Felt very safe with them
Highly recommend

Fantastic service. Kept me updated with my order. My outfit was exactly how it was on the website. Very quick delivery. Thank you very much 🙏🏼

Saleena

Service was great but the outfit wasn’t. The dupatta is too heavy, way too long and stiff. It cannot be worn comfortably at all. It was very disappointing

Rania Zara Studio I had an amazing experience from the time I inquired to the day it got delivered .. absolutely incredible experience
You guys have a wonderful customer service team and lovely pretty outfits
Looking forward to placing many more orders in future
Thank You

Great communication and the delivery was on time. Will definitely be buying again.
Thank you.

I’m really happy with the customer service they made and delivery was super fast as promised and the quality and fabric of my suit was as shown and really very pleased i ordered from them,really recommend this store for online orders ,

If I could give more than 5 stars, I would. I’ve ordered 3 outfits from Raniazara to date and their service and quality is unmatched. I wouldn’t trust any other retailer other than Rania to deliver these authentic pieces within the timeframe suggested, in fact earlier! Will wait for the next event to order again! ❤️

Great customer service and quick delivery of the order :-) Will surely buy again from this site.

Ordered online a month in advance of the event but wasn’t sure if I’d receive my order. They very kindly asked for the process and delivery to be sooner. Received my order and very happy with it. Great service.

My outfits all arrived in the time frame given if not earlier, I was also updated on when I would receive them.
The customer service was excellent & ordering via the website was easy & simple. My outfits arrived all wrapped carefully & with care. My outfits were stunning & just like the videos, pictures posted on your website. Thank you Rania Zara for everything, I will be ordering again soon.

Wouldn’t even give them 1 star absolutely awful people. I spent nearly over a £1000 in total and at first they were being nice but after when the second order came with defective items they changed and stated don’t do return or exchange and outfits are not defective etc. Horrible company do not buy from them

Firstly, I am writing this review to help others to an insight of the brand experience and customer service. The other reviews on here seem messy and not very well explained...so here is my clear honest review.

I ordered a beautiful dress by Sadaf Fawad Khan 'Pink Love' for my upcoming Nikkah that is in Mid-August. I am in the UK. First, I messaged Rania Zara customer service on WhatsApp for questions I had before making my decision to purchase, they were very helpful, kind and answered all my questions, they also reply fast. I then purchased my dress and I put in the notes section my personalised tailored measurements and what date I need the dress before. (P.S: Some dresses can be tailored and some can't, you just have to ask them on WhatsApp to find out. Another note is that they charge an extra 25% for bridal/tailored clothing if you are XL or bigger which is very understandable as they'd need to use more materials, this wasn't the case for me, I am XS) I also messaged the customer service team on WhatsApp the same tailored measurements I put in the notes section at checkout just in case.

I purchased on 4/3/2024. The estimated delivery said 8 weeks on the website. Until it was past the 8 weeks mark, (which is disappointing, why mislead the estimated time when really it is a few months instead of a few weeks) Tailored bridal clothing does take more time than ready-to-wear clothing though but I was not told that it would take a few months, I was instead told it would take 8-10 weeks, mine said estimated 8 weeks on the website and it was way after 8 weeks. I then looked on trustpilot reviews and they were mostly bad and complicated, which got me worried even more. So I decided to email them on 26/5/2024 on updates about my dress and they emailed me back on the same day saying my dress will be dispatched on the 15th of July and it'll be delivered by the end of July.

Then on 24/6/2024 customer service on WhatsApp messaged me about other measurement details as a few of the measurements I gave them seemed off (I'm not used to measuring myself tailored so this was my first time trying my best) I am glad they brought it to my attention and realised, when I told them the measurement for my gown length which they needed, then in capital letters they replied on WhatsApp "THIS IS WITH HEELS OR WITHOUT", this shocked me, there was no need for capital letters and I found it a little rude. Nevertheless, I still responded calmly because I just wanted everything correct and my dress to arrive.

On 18/7/24 they sent me via WhatsApp pictures of my dress with measurements waiting for my approval and I loved how it looked and I gave them the approval that i am happy with it and they can ship it. Customer service via WhatsApp said the delivery will take 5-7 days. My dress was dispatched 19th July and arrived 23rd July which is very fast, from Pakistan to UK! The package was wrapped well and secure.

My Overall thoughts on the dress is that it looked absolutely beautiful, fit me like a glove, excellently made, had quality and heft and exceeded my expectations!! It also came with a bridal dress storage cover bag which was thoughtful!
I am very happy with my dress and it was well worth it. I would purchase from them again because their dresses are irresistibly beautiful.
Customer service via WhatsApp was great and updated me very well.

All i recommend to people that's wanting to purchase is that you purchase way before your event date (especially if you are choosing bridal or tailored dresses) as the estimated delivery date on the website is misleading and false. The dress itself is 5 stars but I have to give this 4 stars as ordering an outfit for a very special occasion shouldn't be stressing or worrying you with doubts in the slightest, however it came before my special occasion and I was beyond happy with the outcome of the dress!

Update response: Yes I know, I wrote all the correct details of when I ordered and when it was dispatched and received so there's no need to repeat what I already said.
And if a bridal dress cannot be made in 8 weeks then you should change it on the website to 3+ months instead...so it doesn't mislead customers, this mislead me and i was unexpectedly a little stressed as it was false. I am glad I didn't purchase it any later otherwise it would have probably come late.
Nevertheless, I do really love the outfit and it is worth waiting for all the handmade hard work (: very impressed! I will send you pictures soon and upload another review on your website for the dress with pictures! (: Thank you for your services