RAMP Limited Anmeldelser 

Customer service is excellent with everything explained clearly.

Update after ramp reply 13/08/2026
My car went into service on Monday it’s now Thursday night I do not have a car.
I am aware of who ramp are I’ve called enough times this week but I’ve given up as my new car is coming today so I’ll just wait however long it takes you and a garage to sort things out.
Your service was sold as cinch care I had no idea about ramp at the time.
I told you on Monday about the car, you said you needed the garage to contact you which they did. The garage you choose for your servicing. That garage could not do the repair . I called you and you said you request appointment with Jeep . I called Jeep to speed things up and they said no bookings until september. The cinch care website said it must be an approved garage. When I called I got told it can be any garage vat registered which i didn’t know . You said you couldn’t book an appointment only request one . I spent all day ringing garages and found one to look at it . I had to get the car towed myself arranging again not you and got it towed to that garage on same day. They diagnosed the fault I told you the next morning . You went blah blah blah about the info you need these are mechanics not people who sit at desks and you need them to stick cameras down places not even visible . They did the video today and will reply tomorrow. I still expect you to deny the claim is under warranty you’ve already said one fault is even though I think the fault you denied is a consequence of the first fault .

This all could have been avoided if you just provide courtesy car but instead I now have to finance two cars temporarily until I return this one and cancel this worthless plan.

This could also be avoided if you used garages that know your claims processes and can diagnose and send you all the information you need instead of drowning them in paperwork. They should charge labour for everything you ask

Also some more advice for people out there stuck with this plan. They only pay the diagnostic if the claim is approved so if you misunderstood like me because their garage said needs to go to dealer Jeep wanted 268 an hour for diagnostic but thankfully the only garage I could find to look at it was only 60 for the diagnostic
Original

Do not buy a car from cinch with cinch care or whatever they sell now . There is no relationship after sale once the initial 30 days or whatever is over . Cinch care is supposed to give you piece of mind but after spending over 20k was left without a car for a month due to coolant leak on the tank which caused the gasket to blow. They do not book you into a garage they just request an appointment which can take weeks months, you have to ring around garages yourself. Once booked into a garage you have to have the garage contact them with way too much detail and still they won’t approve the claim due to the amount of exclusions and terms and conditions impossible to understand . Even if they accept the claim the garage will say a part and labour costs x amount but their software says they only pay Y which is ridiculous . I will be returning my car voluntary after the 50% paid which is your legal right . Stay clear of companies like these you’re better off buying used and owning the car . They also control who you can service with and that garage couldn’t even do the diagnostic repairs so had to have it towed. They do not provide courtesy car unless waiting on part for 48 hours but claim has to be approved to even get there or if repairs take 8 hours or more but again have to get past claim being approved . I’ve had to buy another car on top of the cinch car because cannot be without car for this long awful service

Oh and if you’re lucky enough to get a courtesy car it’s 6 days only so if you are stuck like me waiting for part from dealer for month it’s useless

Ramp technical team acts in bad faith, are quick to deny a claim by exploiting an ambiguity to their own advantage and never reply to their emails .

The guy who dealt with my query was very enthusiastic and helpful got everything booked in within a couple of minutes x

"Polite friendly and very helpful

Just booked my car service, Jags booked it in. He was polite, professional and most helpful. He also sent my conformation email promptly. Thank-you for your help.

Can’t complain about anything friendly on phone helpful and courteous I’m happy

When purchasing my new car, we were recommended to take out some RAMP policies to cover the tyres and alloys and cosmetic issues. I was not sure how the system worked as it mentioned inspections. We did not purchase the car locally so I was concerned that we might have to take the car there regularly.

I called the office and Remy explained how it worked in relation to issues relating to cosmetic, alloys and tyres. I was reassured that this was not necessary and if I had any cosmetic or alloy issues they would send someone to deal with it at my home

One reassured lady

Very professional and quick service

Thank you fot getting back to me so quickly.
I needed to correct my details.
Aleena was very helpfull as well.
1st time doing this .
Thank you for guidance.

A day short of two weeks after RAMP authorised and booked my vehicle into their nominated repairer, I still had not received any proactive communication or updates regarding the investigation. Every piece of information I have obtained has been the result of my own efforts to chase progress.
Williams Jaguar Manchester have been extremely helpful and transparent throughout. Through conversations with them, I learned that the diagnostic work had been completed and submitted to RAMP for authorisation. Since then, the claim has been subjected to a confusing cycle of refusal, approval, and then partial refusal of the required repairs.
I am extremely disappointed with RAMP's handling of this claim. The lack of communication, absence of updates, and delays in reaching a decision are unacceptable. At no point should a customer be required to repeatedly chase both the repairer and warranty provider simply to understand what is happening with their vehicle.
The partial refusal relates to an intermittent oil pump fault due to the absence of video evidence. However, the garage has advised that obtaining such footage is not practical, as the vehicle must be running while pressure tests are being carried out. Despite this, the garage has confirmed the fault, provided supporting diagnostic evidence, and made a professional recommendation that the issue requires repair.
What makes this decision even more baffling is that the garage has specifically advised me not to drive the vehicle. If I follow RAMP's position and continue driving until the fault becomes severe enough to provide the evidence they require, am I then covered for the resulting engine failure? Or would the warranty simply find another reason not to pay? This is a reasonable question given the way this claim has been handled so far.
I have therefore given RAMP a one-star rating based on the lack of communication, the excessive delay in progressing repairs, and the refusal to fully authorise work recommended by a garage that RAMP themselves nominated and appointed, despite receiving supporting evidence from qualified technicians.
The value of a warranty is measured when it is needed most. Based on my experience, whether this warranty provides any real value is something I will leave others to decide.

Very helpful

Jags very helpful gave me all the information I needed. Just waiting for repair to be authorised and done we'll follow up later

Great service very helpful and done in minutes 👍

I was very pleased how quickly and attentive, I was dealt with, I’ve been with ramp now for 3 years and always have an excellent experience with the customer service care team

Reporting a problem was easy but, as usual with these things you have to pay for sorting out the problem, then hope they accept responsibility for repair cost.

Very helpful agent on the call, dealt with my query with efficiency and speed.

Easy booking of service through my current service plan.
Friendly customer service agent (Jag) able to help book service in a location that suited my needs.

Nice staff. Patient and helpful.

Representative (Jags) was both friendly and knowledgeable and walked me through the process and explained clearly the process to sort a repair. Excellent