RailbookersAnmeldelser 

Hillary was incredibly helpful to me. She was pleasant and researched my request completely. She managed to get me an extra night in the same hotel and room I was originally booked, and I received my updated itinerary right away.

Everyone at Railbookers is so great to work with! Hilary, Maxwell, and the whole team are so patient & friendly. They take time to help me create the perfect itinerary for my clients.

Unfortunately I had to cancel a booking very last minute, but Hilary was empathetic and made sure everything was in order for my clients to send an insurance claim through. As a travel agent, I always appreciate finding a kindred spirit in the inudstry and Hilary certainly was that! Would love to work with her again anytime - hopefully in a more positive situation for my clients.

Sammie was absolutely wonderful to work with. There was a problem with our itinerary. I spoke with Sammie. She was able to fix our problem & was able to not charge us for the change. Friendly, professional & efficient. Was definitely pleased with the service.

Sammi Cain went above and beyond with helping me fix something on our booking. I really appreciate her help. We also had Chris Coburn assisting us with this booking and he accommodated all of changes until we were ready to book. Thank you both for all your help!

Allison Foley & Megan Sullivan have made my collaboration with Railbookers so easy. If an issue arises, they have both been there to make sure it is resolved effortlessly. Their attention to customer satisfaction is above par. I highly recommend them to any travel agent looking for the best in the Railbookers team.

When our airline was delayed and we missed our connecting flight Sammi, Victoria and Dorian came to our rescue. They arranged quickly train tickets to get us to our final destination. While the start of our vacation had become very stressful, they brought the calm back. So professional and sympathetic it put our minds at ease. We went to three destinations by train with railbookers. The hotels they chose were amazing.

Hillary was a pleasure to work with & provided much needed help

Hilary and Tristin have been wonderful to work with on the customer service side. They even follow up to make sure all is well. Nate Hancock is also wonderful on the booking side. I've been more than pleasantly surprised with the great trips they put together and help is just a quick phone call away!

I just had a simple request but Hilary took care of it very quickly and was very friendly. I had my question answered and the documents I needed right away. It is reassuring to know when I call I can get someone on the line quickly that knows the business and delivers great service!

After I made an error with my booking everyone who I dealt with was absolutely amazing. A real stand out was Sammi. She was there with me every step of the way making sure everything was fixed and set up with what was needed. I can’t speak highly enough of them.

Hilary was most helpful in helping with getting my client's new credit card entered, so the balance could be paid.

Hilary Klein:

Was accurate, pleasant and professional. Great knowledge.

Always a pleasure to deal with these folks.

Hillary was very helpful in changes needed.

We needed a one day add on to our trip and Hilary was able to accommodate us quickly without issue. Hilary was very professional and ensured all needs/questions were looked after. Our vacation isn’t until June so I’ll have more to comment on at that time.

Exceptional service- professional , efficient, and truly respectful of my precious time. Everything was handled seamlessly, and the experience exceeded my expectations. I highly recommend and will fully utilize Hilary in the future.

Hillary was great to work with-fast, efficient & knowledgeable.

responsive. we sorted out the information needed
Courteous and knowledgeable

Still, months after trip I have not received refunds on over booking. They upcharge everything and then there is a problem they ignore you. Simple car rental for one day turned into a mess costing me hundreds more than what it should have. Ever step of the way was a problem.

Railbookers has amazing customer service. As a travel agent, working with them is a dream. They are quick to give me quotes, manage the booking, and resolve any issues quickly.