Amtrak Vacations Anmeldelser 78

We had the incredible luck to deal with Victoria Peterson in customer service after Amtrak experienced an equipment change that left us without a room on our cross-country trip, despite having booked months earlier. This was an issue that was not AV’s fault but Victoria took the problem on as if it were her own and went way above and beyond to be sympathetic, helpful, problem-solving and just plain kind throughout all the (many) back and forths to get us a resolution.
We had a less than stellar experience with our initial booker but Victoria more than made up for that. I feel so much more confident heading out on the trip knowing that if we have an issue, Victoria will be there.

I have been working with Amtrak Vacations for several months now, and I just spoke with Hilary. She was beyond helpful. She clarified a few confusing items in my booking for me, as well as realized a promo needed to be applied, which resulted in savings for me. I am very appreciative!

Ms. Sammi is a wonderful customer service agent, she is polite & professional, she help me to get the best deal for my train vacation. We really appreciate her!

David L.

I had booked a trip earlier this year to New Orleans. Found out by accident this week that the departure times changed but I was not notified! The original booker and a follow-up did not really help me, and insisted the departure time had not changed. I contacted a different agent by phone, Hilary K, who totally understood my concern, looked into it with Amtrak, and found that yes, the departure times HAD changed! She did not know why I was not re ticketed, as my trip was coming up shortly, but then contacted Amtrak and verified that I would be receiving corrected e tickets, which I did shortly thereafter. Hilary was a pleasure to deal with, and I would certainly recommended her!

Hilary was incredibly helpful, polite, and knowledgeable while assisting me with questions from one of my clients regarding the dome seating and Parlor Car options. She answered my client’s questions very well for me, explained everything clearly, and made sure I understood the differences and pricing options. I truly appreciated her patience, professionalism, and friendly attitude throughout the call. Thank you again, Hilary, for all your help!

Hilary Klein was really super nice and one of the most help agents from anywhere that I have spoken with in a good while.

Working with Hilary K, today to make several modifications to our Glacier Park rail tour, was effortless! Hilary answered every question and addressed all of my concerns. All necessary changes were make with efficiency and expediency. I recommend Hilary to anyone needing any sort of assistance with your Amtrak vacation plans. She is well traveled and an excellent resource for all things related to Amtrak!
Patty T

I am writing to publicly thank Amtrak travel service agents Victoria and Hillary for being so understanding of a reservation problem, which they both worked with empathy and diligence to help me resolve to my satisfaction . Victoria notified me of a less-than-obvious vehicle resevation add-on fee, and showed concern for me as a customer by notifying me well in advance of my travel. I am so grateful to both Victoria and Hillary for their timely notification and assistance to resolve the reservation issue now, instead of later, when I would've had to manage this in the middle of my vacation. I appreciate you both for your situational awareness, as well as your care for your customer's overall travel experience.

Railbookers do a wonderful job for our clients! They have a friendly team and great itineraries. We look forward to working with them on future custom itineraries.

Hilary Klein was amazing to work with, very thorough and professional.

We have had some issues with our booking. I called numerous times for assistance to no avail. Then I got to speak to Sammi and she took care of the problems right away. She deserves a raise and a promotion!!!

Hilary did a wonderful job of helping me upgrade my accommodations on very short notice. Although it took awhile to accomplish, she stayed with me the entire time. I don't think this would have happened if I was doing a chat. I much prefer actually talking directly with someone, not through a chat.

I was lucky to connect with William Borchert
Senior Customer Support Specialist for Railbookers. He is a real professional with a wealth of knowledge.

He provided outstanding customer service, worthy of recognition, as he wholeheartedly exceeded the standard of service.

I have spent over 45 years in the travel and hospitality industry, starting as a bellman and advancing to executive roles. William made me feel that the expectations my wife and I have for this trip were important to him as well!

Thank you,

James Patrick

Derek stuck with me and shaped the perfect vacation!

I spoke with others who never even called me back.

Hilary was so helpful with my needs and so knowledgeable about questions that I had. Definitely an asset to the Amtrak Vacations staff.

I have to say that I had the pleasure of working with Steve Mains at Railbookers and he was most excellent. He spent a great deal of time with me on two separate phone calls, looking for answers to my rather detailed questions and he gave me perfect information both times! I highly recommend asking for him specifically if you want great customer service!

Great customer care from Hilary Klein! Corrected mistakes made on booking originally with ease and confidence. Thanks for all your time and work!

Sammi turned a difficult situation from sour to sweet because of her desire and attitude to help. She did everthing possible to help.

I called to book trip for two clients. Heather very pleasantly and efficiently made the booking, even calling me back to get credit card info for one person. The next day I called again to correct one of the birth dates. This time Hilary made the birth date change quickly, which was a great relief to me as I wasn't sure if could be made. The only complaint is that I submitted info on the website to get a quote and never got a response.

Allison Foley is a really helpful and genuine agent. She went "the extra mile" to help my trip! Thanks, Allison.