Quay Australia Anmeldelser 

Horrible customer service. They had a 15% off promo, so I bought 3 pairs, as soon as I click place order at 12:01am a promo pops up 20% off. I sent them a note asking to honor the 20% since technically the 15% expired a minute before I placed the order. They asked me for a screen shot of the 20% off and then said, no we won’t honor it. It’s only a few $’s but the right thing to do would have been honor the current discount code, especially since this is the fifth pair I am purchasing from them. Bad customer service, just as the rest of these reviews state.

Please do not purchase from this company. I ordered 2 separarte order and have yet to receive either one, when I called I was told they couldn’t refund me back because it was updated in my city (even tho it been stuck in the same place over a week) so I guess as long as it keep “updating” they can say it’s technically still in transit and don’t have to refund you. At this point I think it’s a scam I should have read their review which as terrible as are their comments on IG

Very Poor Quality! After a few months the right ear piece came unscrewed from the frame on the pair of PHANTOM sunglasses my daughter bought. They are now worthless since QUAY does not warranty them and QUAY does not service or repair any of their sunglasses. Forget them, try another brand!

I ordered a pair of shades on May 31st. I realized when I got my confirmation email I accidentally picked the wrong colour. I called to cancel, they said no problem, I got a confirmation email that the order was cancelled and I was refunded.

So I ordered the correct pair and was charged for them. I waited over a month to receive them, and they were the original cancelled (and less expensive) pair.

I’ve sent 12 emails, called, and have been told that the “correct glasses were delivered” and my “cancellation was made outside the cancellation window”.

Both obvious lies because if the first cancellation went through I should have been charged for both pairs and received both pairs. (Also what does that say about the cancellation I have IN WRITING?).

All I want is for them to acknowledge the mistake and refund me the difference between the two pairs. I’m keeping the original pair because based on what I’ve read here, I don’t want to send them back because I have little faith they will process a refund correctly, and then I may be out the cost of the glasses and have nothing to show for it!

This company is trash. The glasses are cute, just buy them from Nordstrom or urban outfitters - anywhere with acceptable customer service.

I ordered the "Hardwire" blue light glasses in pink. Delivery was fine. Other than that? Just appalling and I will never purchase from this company again. My glasses were faulty in that they we so incredibly crooked, that if you placed them on a hard surface with the arms opened and straight, they would wobble and had at least 5 cm from the arm to the surface, indicating just how crooked they were.
Faults happen, that's a given. But the 'customer service'? An absolute joke. I spent weeks attempting to contact them, and even turned to their socials, where they had been frequently posting. Many individuals were experiencing the same issue - no contact.

Finally, after hearing from the customer service team, I followed the instructions immediately and sent the video/photos as proof. Keep in mind, I didn't even get to wear or use my product - fast forward a month, and I had to contact PayPal to sort this issue out.

The Quay Australia's policy? Snap the product in order to receive a refund. So not only have I struggled to get into contact, as well as not actually wear the product that I paid for, but I was made to break the item, send a photo and anxiously wait before I received a refund. Unethical to say the least. No apology, not credit, nothing. Just a PayPal notification letting me know that I had received a refund.

Never. Ever again.

I ordered the ECLECTIC blue light glasses.

The Good :
They are very comfortable to wear, no part of it feels like my head is being squished or that they will fall off. I love the shape of the them!
They have tons of choices, I had gotten my only pair on sale for $25 instead of $60.

The Bad :
The shipping. The box for them seemed a bit too big for one pair of classes, and they didn't have enough of the air cushions. I was so scared they would be broke and when I first opened it I became more worried. It had 2 air cushions and one was busted.
Made. In. China.
I know slave labor is cheaper and they want to put out products where they make a profit but from a moral standpoint, and from the fact that no where do they put where these were made in china while making it seems that they were made in Australia, is a crime.
The glasses themselves has a yellow/orange tint, and unless you are looking straight forward they are a little blurry.

First time ordering with Quay during covid pandemic. Delivery was quicker than expected, arrived packed really well in a lovely gold printed case.
I ordered I SEE YOU blue light glasses and since receiving, I would not work without them. My only regret about ordering with Quay is that I should have ordered an extra pair.
My question to customer service about delivery was answered 2 days after the item arrived, so a little slow but response rate is understandable in these circumstances. Thanks Quay!

Absolutely disappointing!

Communication is at an absolute 0 if your asking for support in exchanges or returns but seems to reply quickly when asking for anything else. Nearly a month of a one way chat, this is now been taken up with the ombudsman.
It’s definitely safe to say if this brand didn’t have a celebrity following this would just Be any pair of cheap glasses. I have 4 pairs and only one that isn’t rubbish.

absolutely awful, i received a faulty parcel 3 months ago, i emailed the customer service line 3 times which none were replied to, i then thought the only way i was going to get my money back was to return them, therefore i paid to return the faulty sunglasses, which they have received however not let me know and still not received any sorts of recognition or return money. i have messaged on instagram and twitter and still been ignored. DO NOT PURCHASE FROM THEM they will keep your money and your item and the customer service is non-existent.

Absolutely disgusted. My package came completely empty around 2 weeks ago. Sent them an email straight away about how I want a refund as it was meant to be a gift. 2 weeks later, after waiting for a long time, the customer service for quay completely ignored my request for a refund and just issued a reship. Emailed again two minutes Later but I hope it doesn't take forever to reply again!

worst customer service ever! I ordered two pairs of blue light glasses off there website and received one! I got charged for both and when I emailed them I got no response. It had been about a month and I finally heard back from them. They told me to provide them with supporting images of my parcel, which I did straight away.Its been another 3 weeks and I’m still waiting for them to reply!

Terrible customer service. Do not reply to emails or social media messages. I sent a pair of glasses back in the post over a month ago and they said that they didnt recieve this and that I should have spent £7/8 more on tracked packaging! I have never seen any other company require this before. £40 down the drain!!

Sunglasses arrived within 2 days of ordering but had to return as they were too big. Got an email saying I would receive refund within 7 days then nothing. After 4 weeks of emailing I had no response. It was just fortunate for me that I had paid through PayPal so took out a dispute case against Quay. Within a week PayPal had successfully managed to resolve the case in my favour and I was refunded. However the company states their ‘customer care team’ will reply within 24 hrs....they don’t reply at all. They also claim to have an online chat service....they don’t. Please avoid buying from Quay.

Have bought Quay glasses for a couple of years but man, they've gone downhill. Glasses broke after 1 wear and then when I emailed the "customer support team" (haha) they responded after 7 days to say they'd be sending me a replacement. That was a month ago...
I'v sent numerous emails and absolutely no response. There's not even a contact number to call. So disappointing and seeing similar reviews here shows I'm not alone in this. Avoid at all costs.

My sunglasses broke after three weeks and Quay apparently doesnt actually have a customer service department because they literally don't respond. What a joke and a waste of $60.

Ordered a pair of sunglasses which came within 2 days however they had sent me the wrong item! I’ve been trying for a week and half to get an answer but nothing! Their website claims you will get a reply within 24 hours? Very false! I don’t think they have a customer service team, absolutely disgusting service! Please do not buy directly from their website, shocking service!

Sent a return back over a month ago, tracking number shows is was delivered over 4 weeks ago. Emails being ignored and still no refund. What's even worse if you have to pay for your returns so I am even more out of pocket.

I would completely avoid, all you have to do is look on here, twitter or instagram to see they are taking/keeping peoples money whether it be for a return or not sending out products.

Joke of a company that is stealing peoples money.

Paid for the glasses and got the confirmation order. They predicted a 2 day despatch time but due to COVID-19 I left it a week before initially chasing, as I hadn't received a despatch confirmation. No answer.

Another week goes by so I go on Twitter and DM for an update. No answer.

I email again. You can't do anything to your order, e.g. amend, track or cancel, you can only email them. No answer.

Over two weeks in. Third email sent. Still no despatch confirmation. Still no replies to my social media / emails, so I request a refund through my bank (because Quay Australia are so basic you can't do that through their website).

22 days after ordering, and one day after I submitted my refund claim with my bank, the glasses randomly turn up.

The glasses are fine, but that is not how a company should do business, even during COVID-19. I never received a despatch or delivery email, just a survey after delivery asking for product feedback.

It's such a shame because I bought these for their ethical claims but if they can't answer emails / tweets, and won't let you amend, track or edit your order, they're clearly an unprofessional set up that can't be trusted.

Highly dissappointed sent the sunglasses back never heard anything after 3 emails and 4 weeks later they said they would send a refund but that bounced. I have sent another email requesting my refund no reply. Rubbish company and will not be recommending sooo furious. This will be going to the consumer rights.

Love this company! Received my glasses about 4 days after ordering and unfortunately when they arrived they had a small scratch. Notified them right away and they sent another pair without any issues. Customer service was super helpful!