We ordered some earrings in 2024 -- they arrived in December 2025 We ordered some Pendants in January 2026 -- its now September 2026 - and we're still waiting Their customer service is... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I don’t usually give reviews, but everything about this exceeded my expectations. The product was lovely, well made and looked fantastic even though it was heavily discounted. All hallmarked and a fab... Se mere
Virksomheden har svaret
We ordered gold and aquamarine earrings and a necklace, which I was pleased with initially. However, unfortunately, the necklace broke and the earrings clips became tarnished. QP initially agreed to... Se mere
Virksomheden har svaret
Horrible company to deal with, avoid at all costs. White gold and ruby necklace bought for my wife (£500), worn twice and a ruby fell out. Luckily retrieved the ruby and decided to return to the co... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
QP Jewellers are established purveyors of fine gemstone and diamond jewellery. With a commitment to honest, ethical service, and an appreciation for timeless design, our gemstone jewellery encapsulates excellence. We are passionate about protecting and showcasing the unique effusions of each and every gemstone in our collection. Promoting the organic beauty of the natural world alongside the finest lab grown stones, the QP collection features an array of unique designs distinguishable for their rarity and elegance.
Kontaktoplysninger
Endurance House, NE11 0EF, Newcastle upon Tyne, Storbritannien
- 0800 488 0888
- sales@qpjewellers.com
- www.qpjewellers.com
2,5
Under middel
5 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No earrings, no money.
Sent a pair of damaged earrings back under the lifetime warranty that came with them in May 2025. Was promised a replacement pair that never arrived and then in November they took my bank details and promised me a full refund. That money has never appeared and they still have my original earrings as well. Not getting replies to emails any more either but still received a 'Were you satisfied with the customer service email' today! NO, I AM NOT, I am extremely angry now.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra QP Jewellers
Good morning,
Thank you for your feedback. I am sorry for the frustration and upset this situation has caused, and I completely understand why you feel so angry.
I can confirm that I have responded to your latest email, and I apologise for the inconvenience and the prolonged delays you have experienced. This is not the level of service we aim to provide, particularly in relation to a lifetime warranty and a refund that should have been completed sooner.
Please be assured that I am working to have this matter resolved as quickly as possible. I will continue to follow this up and will keep you updated by email on the progress until it is resolved.
Once again, please accept my apologies for the inconvenience and distress caused, and thank you for your patience.
Kind regards,
QP Jewellers
Absolutely terrible service
Absolutely terrible service. Took over seven months to have a bracelet I ordered for my wife, repaired. A British company based up north yet you find out the jewellery has had to be sent to America to be fixed.
Generic responses to emails sent with questions that were not answered.
I won’t be purchasing anything from the QP jewellers in the future after such a bad experience
I was even offered a partial refund, which I accepted yet I have never received.
11. december 2025
Besvarelse fra QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you outlining your concerns.
We understand how disappointing this must have been, particularly given the length of time taken for the repair and the lack of clear communication throughout the process. Your comments regarding response quality, repair handling, and the outstanding partial refund are taken on board.
Please be assured that your feedback will be passed on to the relevant teams so we can review our processes and make improvements where possible.
Once again, we apologise for the inconvenience and frustration caused, and thank you for bringing this to our attention.
Kind regards,
QP Jewellers
Haven’t been able to get hold of…
Haven’t been able to get hold of customer service at all. Delivery date has come and gone without any delivery or update on an expected delivery date….
Really starting to feel like I’ve been scammed and need to get the ombudsman involved now…
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback, and please accept our apologies for the delay in communication and the frustration this has caused.
I have reached out to you directly to request your order details so that we can provide a further update and assist in resolving this matter as quickly as possible.
We completely understand your concern and take it seriously. We are sorry for the inconvenience and appreciate your patience while we work to address your concerns.
Kind regards,
QP Jewellers
Despite a delay I received m order i …
Despite a delay I received m order i time for Christmas. The ustomer service team were very supportive when I contacted them about the delay. Iwas offered a discount for the delay, which I appreciated.
11. december 2025
Besvarelse fra QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
We’re pleased to hear that your order arrived in time for Christmas and that our customer service team was able to support you during the delay. We’re also glad the goodwill gesture was appreciated.
Thank you for your patience and understanding.
Kind regards,
QP Jewellers
The scum have taken my money
The scum have taken my money, missed delivery of a Christmas present, ignored communication and now refusing to refund my cash.
EDIT: after being lied to 3 times about my refund being actioned, I finally got my money back via opening a fraud challenge through my bank.
This mob are scum. Don`t get involved.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback, and please accept our apologies for the delay in responding to your email.
I can confirm that our team has responded today, and your refund has been actioned. A confirmation email has also been sent to you for your records.
We are sorry for the inconvenience caused and appreciate your patience while this was resolved.
Kind regards,
QP Jewellers
5 months and still no refund
You keep chasing me for a review but you still owe me a £200 refund and I have been waiting 5 months! Please can you send me the refund!!!!
Update: since you responded and said you will look into it and get back to me, I have still heard nothing weeks later…
10. december 2025
Besvarelse fra QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
We’re sorry for the delay in processing your refund and for the frustration this has caused. We understand how unacceptable this isl, especially given the length of time you’ve been waiting.
Please accept our apologies for the inconvenience. We are investigating this matter with our team and will get back to you with an update as soon as possible regarding your refund.
Thank you for your patience, and we’re sorry for the experience you’ve had.
Kind regards,
QP Jewellers
I have had numerous emails since mid…
I have had numerous emails since mid Novemeber regarding a ring I bought for my wife's Xmas. The last one was a response on here saying they were sorry and an advisor would be in touch. That was last week. I've sent 2 emails since then with no response. I had an email saying I could get a refund up till the point of delivery. I have asked for a full refund with no response. I have contacted citizens advice and trading standards with regards to this company.
27. november 2025
Uopfordret anmeldelse
Besvarelse fra QP Jewellers
Good morning,
Thank you for your feedback, and please accept my apologies for the delay in communication and any frustration this has caused.
I can see that our team has since responded to your most recent email confirming that the refund has been processed. We are sorry for the lack of timely updates and for the inconvenience you’ve experienced throughout this proces
Please allow up to 10 business days for the refund to appear in your account, and do not hesitate to reach out if you have any further questions.
Kind regards,
QP Jewellers
Potential Fraud
Appalling service and now worried about Fraud. No sign of despatch despite 22nd December estimated deivery time. No response to my repeated emails for update and now refund. Customer service number does not take messages and cuts off so have given them 3 working days to receive my refund or I will report to Trading Standards and Police for potential fraud.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra QP Jewellers
Good morning Cameron,
Thank you for taking the time to share your feedback, and please accept our apologies for the delay in communication and any inconvenience this situation has caused. We understand your frustration and concern.
Your query has been escalated internally, and we will be getting back to you via email with an update as soon as possible. Please be assured that we are taking this matter seriously and are working to resolve it promptly.
Thank you for your patience while we investigate, and we apologise again for the experience.
Kind regards,
QP Jewellers
I wish 0 stars were an option!!!
I wish 0 stars were an option! Do not buy from these scammers. They give you fake delivery dates and are awful at communicating to you. I’ve received 1 update in the last 2 months for my order which was supposed to be a Christmas present. These scammers leave automated replies and take your money. They also have a phone number which always go to voicemail as soon as you ring it. Absolute waste of time from these people and scammed me for my money and let my partner down on Christmas Day. Do not buy from here!!!!!!
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra QP Jewellers
Hello Ethan,
I apologise for the delay to your order and the lack of communication you have experienced, particularly as the item was intended as a Christmas gift. We understand how disappointing this would have been.
Your comments regarding delivery expectations and customer contact have been noted and shared internally, as they highlight areas where clearer communication is required.
Currently we are experiencing a high volume of customer enquiries; however, a member of our support team will review your order and respond to you as soon as possible to assist.
I ordered earrings on December 16th
I ordered earrings on December 16th, it’s now January 12th and I have received zero correspondence other than the initial purchase email. I tried calling customer service, and not only does no one answer, you’re unable to leave a voicemail. I sent an email explaining my dissatisfaction and received only an automated response. I’ve contacted my bank and opened a claim due to this business’s lack of communication. Do not order from this company.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra QP Jewellers
Good morning,
Thank you for your feedback, and please accept our apologies for the lack of communication regarding your order. We completely understand your frustration and disappointment.
I can confirm that our team has since responded to your most recent email regarding your order. We will be keeping you updated via email as soon as we have further information on the progress of your order.
We apologise for the inconvenience caused and appreciate your patience while we resolve this matter.
Kind regards,
QP Jewellers
Ordered and paid for a ring in…
Ordered and paid for a ring in November, over 2 months later, no ring. Initial response in December saying it had been shipped. No response at all since to any emails. Reporting them to Trading Standards
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra QP Jewellers
Hello Kim,
Thank you for taking the time to share your feedback.
We regret the delay to your order and the lack of follow-up communication you have experienced. We understand how concerning this is, particularly given the length of time since your order was placed.
Currently we are experiencing a high volume of customer enquiries; however, a member of our support team will respond as quickly as possible to review your order and provide an update. Your comments have been noted and shared internally
Absolute Joke - Huge delays & no communication whatsoever
Ordered earrings in December for Christmas. Still nothing in mid-January. Multiple follow-up emails have gone unanswered, which is more concerning than the delay itself. Customer service appears non-existent once payment is taken. Leaving this review in the hope it finally prompts a response.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra QP Jewellers
Hello Daniel,
Thank you for taking the time to share your feedback.
We apologise for the delay to your order and, in particular, for the lack of response to your follow-up emails. We understand how concerning this can be, especially when an item has been ordered for Christmas and communication has not met expectations.
Currently we are experiencing a high volume of customer enquiries; however, a member of our support team will respond as soon as possible to provide an update and assist with your order. Your comments have been shared internally, as they highlight the importance of timely and clear communication.
Poor service, slow response, no product available.
Ordered earrings for my wife with delivery date given as 30th Dec. Mid January now and no news as to when they’ll be delivered with claims of undue demand. Given Christmas happens every year this is a feeble excuse.
The customer service offers blanket response that gives no comfort. Refund requested and hopeful of a swift settlement… though given the awful service I am not convinced.
Even the reply to this post sounds complacent and fails to give comfort or confidence. I have asked for refunds or product soonest and All I am offered is a Customer Service contact.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra QP Jewellers
Hello Paul,
Thank you for taking the time to share your feedback.
We regret the delay to your order and the lack of clear updates provided during this period. We understand how disappointing this is, particularly when an estimated delivery date has passed and the item was intended as a gift.
Your comments regarding communication and order handling have been noted and shared internally, as they highlight areas where improvements are required. A member of our customer support team will review your request and assist as soon as possible.
Quality of the product and the care…
Quality of the product and the care taken in making it.
Communication during progress.
12. december 2025
Besvarelse fra QP Jewellers
Hello Clive,
Thank you for your 5-star review and for sharing your feedback.
We’re delighted to hear that you were pleased with the quality of the product and the care taken in its creation, as well as the communication throughout the process. Your kind words mean a great deal to our team.
ABSOLUTE JOKE
1 star is far too many for the company that clearly has fraudulent activity occurring on a daily basis!
All of the replies to bad reviews are the same, all the reviews are pretty much the same. “Still waiting for goods”!
Too many people have been ripped off by this sham company that is under 2 directors that also have their names on several other directorships!
We never, like so many others, bothered reading reviews on companies prior to using this one, but it has made us nervous about on line shopping!
In essence, DO NOT USE unless you have the cash to spare!
ABSOLUTE JOKE
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra QP Jewellers
Good morning,
Thank you for your feedback, and I’m sorry for the frustration and concern this situation has caused.
I have reached out to you directly to obtain your order details so that we can assist with your query and resolve any issues as quickly as possible. We apologise for any inconvenience you have experienced and want to ensure your concerns are addressed.
We appreciate your patience and look forward to helping you promptly.
Kind regards,
QP Jewellers
dont believe delivery dates
still waiting on an order to be delivered, ordered it in novemeber and advertised delivery was 3rd december, emailed week before xmas and got an out of office
11. december 2025
Besvarelse fra QP Jewellers
Hello Ben,
Thank you for sharing your experience. We understand your frustration, particularly as the order was placed well in advance with an advertised delivery date that was not met.
We acknowledge that receiving an out of office response when seeking an update before Christmas was disappointing. We are currently experiencing a high volume of customer enquiries, but should you wish to get in touch at sales@qpjewellers.com, our team will respond as soon as possible with an update on your delivery.
Your feedback has been shared internally, as it highlights the importance of clearer delivery expectations and improved communication during busy periods.
I ordered an item on 18 December
I ordered an item on 18 December. I was also given the delivery date of the 02/01/2026 and have called every day since then. The customer service line for all of the Roxoa Group companies state the office as closed with lines open Mon-Fri 9am-5pm- they have not been open at all. No response to any emails or on socials. Trading standards will need to be advised. Roxoa Group directors (available from companies house) are still allowing sales advertisements daily on socials which leads me to believe that fraudulent activity is being permitted- you cannot continue to sell if you are not able to fulfil orders.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
We apologise for the delays and any inconvenience this has caused. We have since received your request for a refund directly from the bank due to the delay, and this has now been actioned to ensure there is no further delay in processing your refund.
We understand your frustration and are sorry for the experience you have had.
Kind regards,
QP Jewellers
Totally Useless
If it was possible, i would give them minus 5 stars.
Contact number is permanently saying the office is closed. I have sent messages via email and their website but all you get is automated responses.
I placed an order in November for a Christmas gift and was given a delivery date of 15th December. 17th December it had not arrived so I emailed them. Automated response. Have tried severally times to contact them but they make zero effort to sort out any issues. They just blame fulfilment centre or delivery delays.
My advice is to take your business elsewhere. Do not trust this company with your order.
I have given them until Monday to contact me and will then start a chargeback.
Completely unacceptable service. If you don't want your company to go bankrupt, you need to sort yourselves out.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra QP Jewellers
Hello Nigel,
Thank you for taking the time to share your feedback. We understand how frustrating it is when an order placed in advance does not arrive within the expected timeframe, particularly when it is intended as a Christmas gift.
We’re sorry for the lack of direct communication and the reliance on automated responses during this period. We recognise that this added to your frustration. We are currently experiencing a high volume of enquiries, and our team is working through these as quickly as possible to assist all customers.
Your feedback has been noted and shared internally, as it highlights areas where our communication and customer support processes need improvement.
Brought a Christmas gift, but still waiting for the refund
I like many others brought a gift ready for Christmas and it didn't arrive in time, i should have gone on here to read some of the reviews.
I emailed them to find out where my gift was and they said there was a delay and they will cancel my order and get my money back which is appreciated.
The customer service team then went on holiday, which is fair enough but its now after the holidays and i still haven't received my refund. Have emailed them again this week but still waiting for a response.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra QP Jewellers
Hello Ben,
Thank you for taking the time to share your feedback. We understand how disappointing it is when an order intended for Christmas does not arrive as expected.
We acknowledge your concerns regarding the delay in communication following the holiday period. We are currently experiencing a high volume of customer enquiries, and our team is working through these as quickly as possible. We will ensure we assist you as promptly as we can.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Bought my wife a ruby pendant for are…
Bought my wife a ruby pendant for are wedding anniversary they kept me informed every step of the way
10. december 2025
Besvarelse fra QP Jewellers
Good Afternoon,
Thank you for your excellent 5 star review.
We are delighted to hear your wife loved her ruby pendant.
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