QP Jewellers Anmeldelser 

Appalling. No contact after waiting so long for my item to be delivered,then when I message them and get an update,they tell me there’s no estimated delivery date,so after two months I ask for a refund,and have been ignored completely. Dreadful,dreadful behaviour from this company and will definitely not buy again given this shambles
Update 10/03/2026 STILL NO REFUND . Next stop is BBCs Watchdog who have already registered their interest in covering this fraudulent company and its behaviour

Having bought a ring that was supposedly in stock, after paying for the item i was told it will be a month for delivery. This was no good as it was for a gift. It has been over a month, no product, no customer service to contact and no refund. I have been robbed and still awaiting an outcome to claim my money back from paypal. DO NOT USE THIS COMPANY
EDIT 2/3/26: And still no money returned: with an eventual reply of this:
I have been advised by the directors of the business that refunds are currently being processed as soon as possible. While this has now been actioned, we are unfortunately unable to guarantee a specific timeframe for when the funds will be received back to your original payment method.

I would give zero stars if I could. My experience with QP Jewellers has been a nightmare due to poor product quality and an even worse customer service and resolution process. I purchased a gold necklace which, within months, suffered a broken clasp. This is unacceptable for an item at this price point and suggests extremely poor quality control.

The issue was compounded by their attempt to resolve it. They initially offered a replacement chain under the 12-month warranty, but the replacement I received was only gold-plated, while the original was real gold. This is completely misleading and not a like-for-like replacement. QP Jewellers claimed they no longer supply solid gold chains and offered a minimal refund to compensate for the difference in value.

I have been in an ongoing dispute for months, chasing them for a fair refund amount that would cover the cost of a genuine, matching solid gold replacement chain elsewhere. Their communication is slow, and they have not fully resolved the issue. I have a broken necklace and have spent months fighting for a fair refund. I strongly advise anyone considering a purchase to AVOID QP JEWELLERS. The product quality is questionable, and the after-sales support is frankly appalling.

Scam company that needs shutting down

Ordered a Christmas present at the start of Decemeber with a delivery date of the 22nd. Still nothing 2 months later at the end of Feb. No response to emails, no customer service, no faith that this is legit business. DO NOT USE THEM

Do not use this company.
I ordered the aquamarine necklace which cost me $803 Australian dollars. I still haven’t received a shipping date. I’ve emailed countless times to which i received no response or an automated response. Have now asked for a refund and I still haven’t heard back from them. They are impossible to get in touch with. Their website states that you can call their customer service number, but it ALWAYS goes to a message saying they have no one available. This feels like a scam and I just want a refund. I’ve had to go through my bank to try and get this money returned to my bank account. Would not recommend.

My daughter was bought some tanzanite earrings as a 16th birthday/prom gift costing £215. She had worn these once for approximately 5hrs. She went to put them on and noticed 5 out of the 8 stones had faded discoloured significantly. We contacted the jewellers 1 day off the warranty period and they told us there was nothing they could do!
They explained that "
Tanzanite is a naturally delicate gemstone that can be sensitive to exposure to sunlight, heat, and certain chemicals, which can cause fading or changes in colour over time, even with minimal wear. Environmental factors or accidental contact with cleaning products, perfumes, or lotions can sometimes affect the appearance."

Considering they have been worn once and kept the the box they provided for the remaining time, the tanzanite they claim to use is in fact a cheap copy!!

Please avoid at all cost wish I'd have checked reviews beforehand as a lot of them tell the same story.

Poor quality goods and no customer service!!!

Ich habe im November eine Halskette bestellt und direkt bezahlt. Als Lieferdatum war Dezember angegeben. Dies wurde zunächst verschoben, dann nochmal verschoben, allerdings ohne Datum. Ich erreiche dort niemanden, ich bekomme immer wieder automatisierte Antworten. Meine Bitte, den Kauf zu stornieren und das Geld zurück zu erstatten wurde ignoriert, lediglich eine Ermäßigung von 5Prozent wurde angeboten. Für eine bereits bezahlte Kette, deren Lieferdatum absolut ungewiss ist! Ich bin sehr unzufrieden werde dort nie wieder bestellen.

Necklace kept breaking and eventually asked for a refund.
Never got one and they’ve kept my money. They’ve ignored me.
Avoid.

I placed an order with QP Jewelers on 10 December with a delivery estimate before Christmas. The item never arrived.

Since then, I’ve had to repeatedly contact them and was given multiple promises about stock and delivery that were never fulfilled. It is now February and the order is still outstanding.

Communication has been poor and unreliable, Last thing I was offered was 5% discount from my order or a full refund, this was over a week ago with no reply.

Very disappointing experience — I would not recommend ordering from this company if you expect honest delivery timelines or clear communication.

Order never delivered. Apart from the frustration from the lack of any meaningful communication or reply to any correspondence, and the need, cost and time to find a suitable alternative, QP Jewellers has effectively taken my money for nothing in return.

UPDATE: 28th March. QP after months of asking for a refund as the goods were never delivered, QP agreed to a refund, however this refund is now over a month late and has still not been paid by QP Jewellers.

UPDATE: 10th May. Still no refund.

UPDATE: 18th May. Pleased to say QP Jewellers refunded the sum.

These people are scammers. I got earrings and they broke in less than a month. I found a foreign grey metal inside. It said on the web that it is solid gold and the person in their support team said that they sell only solid gold. Then they were saying that they don’t have solid gold at all. They replied extremely slowly and when I sent screenshots they stopped replying at all. Fake! Do not waste your money and time

I waited for 6 months for a ring to arrive, cancelled the order and have now waited for a refund from the 15th of January now the 5th of Feb. Don't think it's going to arrive.
Thank you refund came through on the 9th Feb

For Trustpilot showing high rated reviews at the moment when the great majority are * is misleading. Most current reviews are showing a failure to complete orders, customer contact issues and no real explanation from QP as to what is happening or how they are apparently still doing some (few) deliveries when so many are unfulfilled.

Five years ago, I received a sapphire and diamond necklace as a gift, with both gemstones holding significant sentimental value. The necklace broke approximately four times. Fortunately, on each occasion I was instructed to return it and it was replaced. On one occasion, the replacement was sent to an incorrect address, despite me specifically calling to request delivery to a different address that was already on file. On another occasion, the replacement necklace was returned with the incorrect chain length. I remained patient, deciding to accept my defeat but the necklace broke once again.

After these multiple disappointments, I was offered an exchange to select a different necklace of similar value to the original. I was extremely pleased, as I was able to choose a design I liked while still retaining the sentimental value of the gemstones.

Unfortunately, this exchanged necklace also broke. I take extreme care when wearing jewellery, ensuring it is not exposed to perfumes, creams, or other substances that could damage the materials. The necklace broke while I was walking down the street... I was fortunate to feel something scratching inside my top, only to discover that not only had the sapphire gemstone fallen out, but the clasp itself was completely crippled.

I am now in communication with the company regarding next steps, although the responses feel automated rather than reflective of a genuine resolution process.
I would never reccommend such a falsely advertised company, especially not for poor quality at such costs of money, time, effort and sadly complete disappointment.

Ordered a necklace for my wife on 10/12/25 with an estimated delivery date of 23/12.25. Didn't arrive in time, so emailed them on 29/12/25 only to receive an automated email saying they were closed for Christmas and the new year. They emailed back on 08/01/26 to say there had been a delay. I asked for a refund - no response. On 15/01/26 they said it had been made and was on its way to their distribution centre. I waited 2 weeks and nothing. Asked for another refund again on 28/01/26 - no response again.

Terrible experience and I just want my money back now.

Delivery was over a month after the eta with zero contact until after the Xmas period.
Awful service.
Be upfront with your ability to service your customer needs

Mise à jour du 15 mars 2026:
Finalement, après plus de trois mois de démarches, j’ai enfin réussi à obtenir la rétro facturation correspondant à ma commande chez QPJ.
Ceci grâce à l’intervention de ma banque car par chance j’avais payé avec ma carte Visa.
Conclusion : je n’ai pas pu offrir son cadeau d’anniversaire à ma fille, et QPJ a bénéficié d’un prêt gratuit de 1129 euros pendant trois mois !
Je renouvelle donc mon conseil:
À FUIR ABSOLUMENT !!!

Commande passée le 3 décembre 2025 avec paiement IMMÉDIAT de 1129 euros plus 35 euros de frais bancaires. Livraison prévue le 17 décembre.
Sans nouvelles j’envoie un mail le 18 décembre, et l’on me propose alors de choisir entre une remise de 5% ou une annulation de la commande avec remboursement. Aucune date de livraison n’est prévue. Je demande donc cette précision mais le service client ferme alors pour les fêtes de fin d’année et je dois attendre !
Je relance donc le 4 janvier 2026, et le 15 janvier on m’annonce que le remboursement a été traité et apparaîtra sur mon compte avant 10 jours ouvrés.
Mais aujourd’hui 2 février QPJ m’informe que le traitement des remboursements est retardé, donc l’arnaque continue !
Cela correspond à plusieurs avis que j’ai lus depuis, malheureusement le jour de mon achat j’ai seulement regardé la note globale qui n’était pas mauvaise et ayant besoin de ce bijou pour Noël j’ai agit dans la précipitation.
Je le regrette et voudrais éviter cette arnaque à d’autres acheteurs éventuels.

I ordered a ring for my daughters Christmas on the 3 December, didn’t arrive in time, when I got in touch they offered me a 5% discount on my purchase (i never received it). Waited some more, then on the 12 of January I asked for a refund, I was told it was being processed. Yeah I’m still waiting on that, apparently they are experiencing delays with refunds as well.

Husband purchased me a bracelet n 28th November for my Christmas present!! Didn’t arrive, was advised awaiting stock despite being advertised as available on their website!! He gave it until my birthday in early January and then used the chat to request a refund. Advised it had been processed, allow 10 working days. They’ve past!! Contacted again and asked to be patient!!! 65 days is disgraceful, time to get the bank and trading standards involved. Don’t use!!

Would not recommend. Ordered necklace on 20th Nov advised on ordering it would take 10 days for delivered, chase 6th Dec took 3 days for customer services to respond and say there was a slight delayed, chased again on 15th Dec no response complete
radio silence, in the end had to
raise a dispute for a refund with my bank, refund eventually received middle of
Jan.