Q-Park UK Anmeldelser 

Trapped in car park! Dirty unsafe and zero support. Machines not working and trapped in car park with daughter at 11pm with no help! Will never ever ever use this company again!!!! Should have read reviews!

Pros and cons:
Pros: I got a space

Cons: Very, very tight car park and ramps. I drive an Audi A6 and it was a terrifying experience using this car park. Coming in there's an ok amount of room through the main entrance then it all goes to pot. From the 1st to the 2nd floor there was literally inches to spare turning my car onto the ramps... seriously, inches. I felt like I was undergoing a driver exam or something - Bloody awful.

All the parking spaces are in groups of 3, and typically all the middle ones were occupied. I parked next to a nice looking VW Golf and there was no room at all on the passengers side to open the door (I didn't have a passenger so just as well really) I could open my door half way to exit the car before hitting the Golf's door (I did it gently!)

The lighting on the third floor was unacceptably dim, however the lifts were clean and well signposted.

Leaving was pretty much as bad as using the internal ramps... The exit ramp down gave me about 2 inches either side of my car to clear the abrasive looking brick wall and the jutted out, grey painted high kerb. I was so annoyed by how crap their design is, I took a picture whilst stationary on the exit ramp for you to see what I mean (Found out you can't put pictures on here!).

If you have a large saloon like mine, or a large 4x4... forget it, you're going to damage it unless like me you were very lucky! No way will I be using this car park again, and I'd recommend people choose another, more accommodating one.

Really really bad customer service. Would rather pay more money to park elsewhere. Wouldn’t recommend. Do not care at all about there customers!!! Would give it 0 stars if i could. Lost alot of custom

Used hospital car park as had an appointment. Had travelled 180 miles so needed car charger. Q park had Blink charging points. Blink app wouldn’t work, so couldn’t charge car. Still had to pay for parking and had to go park/charge elsewhere so I could get home

I am unfortunate enough to need cancer treatment every weekday for 6 weeks but I am so fortunate to have the help of Sam from Q-park. He picks me up from the train and drops me back there afterwards. He is punctual, polite and more than kind. I cannot praise Sam or his company highly enough

DON’T PARK AT TALBOT ST, NOTTINGHAM. There are two exit points where two barriers move into one lane to exit meaning the gap to move over to the single lane is so tight to manoeuvre that cars are getting damaged. I have scratched my alloy as I saw another car in front touch the hanging poles. I complained to QPark and they acknowledge the tight space to manoeuvre but there’s nothing they can do to change it. They will not accept any liability for damage to vehicles including mine so I won’t be using their car parks in future. I’m disappointed but not surprised they won’t contribute for damage to vehicles when they set the limit of the spaces. There is no way it’s to British Industry Standard as there are many other car parks where the layout isn’t challenging to manoeuvre. 😣

Prebooked 7am to 4pm for Waterloo location. Arrived at 6.42am (due to lack of traffic) and also left at 2.40pm, meaning that overall I was parked for less than I paid for. Have been charged a further £3 because I arrived early.

Avoid at all costs. Q-Park locations across London have serious safety issues, with cars routinely being broken into. The company shows little interest in addressing these concerns and instead makes stressful situations even worse for customers. Their response to security complaints is dismissive, and despite their claims, there is no effective on-site security. If you value the safety of your vehicle, look elsewhere.

You assume that if you pre-book and select a time, that there will be a space for your vehicle. Wrong!
I was unable to park at one of the Q-park sites as it was completely full. I even drove around the entire car park twice. We did phone customer services but they stated the car park facilities hadn't been 'over' booked, the car park was just busier than usual - work that one out? Prior to this experience I had always been a fan of Q-park. Not anymore! Pre book if you want to but understand that there is still no guarantee that you will have a space waiting for you.

Q Park advertise this as secure parking, however any member of the public can access the car park without a code through the lifts within Sauchiehall Street TK Maxx store. Not a safe area and very expensive parking. When I complained, Q-Park didn’t want to know. Avoid Q Park in Glasgow and use Glasgow City Car Parks, better locations and much cheaper, particularly in the evenings.

I would give zero stars due to my experience but I'll give them the 1* star for how the car park is laid out and the space to maneuvere plus spacing.
Now let's start with the issues... I booked on the 10th May early morning till early afternoon (06:30am till 13:30pm) where I got back early but couldn't get out the car park as the gates refused to open for me and another driver... Nothing crossed my mind at the time...
I then booked 16th May to the same car park and same times but this time the gate opened but the barrier didn't... I called for assistance where I got into the car park as booked, came back around 12 (ish) so once again, an hour earlier and exited fine.
By the time I got home, I got an email saying that I've overstayed so they are taking £150 from my card.
I'm livid at this point... there is no contact number and all you are left to do is send an email via the chat forms (absolutely pathetic you can't speak to a human being).
I've contacted my credit card company to stop the transaction and now just waiting but what an absolute joke of a company to think/assume you've overstayed and take such a large sum of money without looking into things...

I won't be using Q Park again especially as we had a crap issue when I used their car park in Birmingham where they had zero notification that there was a marathon so when exiting, we couldn't and then was stuck for 3hrs so I recommend to avoid, avoid AVOID please!!!

Edit: I've been refunded for their mess up and thought I'd give them a second chance where now I've been stung twice... Booked from 6am till 2pm (8hrs stay). I got there 5:44am so a bit early than planned but left at 1:18pm so I left earlier... Guess what, I've been charged £2 for overstaying which makes no sense.
I know its only £2 but it seems they make up their own rules.
I left early so why would/should you be charged for overstaying and their response was because I entered early... I literally give up with this car park and will use Just Park instead of this joke!!

Absolute rip off, was paying £11 for parking, then saw an advert on the payment machine, saying download the app. Thinking this would make things easy I did, checked my bank when I got in and the charge was £21! When I challenged them they said no refund will be forthcoming, so app now deleted, and a warning to everyone be careful you don’t get stung by this underhand little scam they have going. 🤬

Double charged my credit card and refused to answer my calls and emails.

From talking to the staff at the hotel where I was staying (nearby), it seems this is not the first time this has happened.

Ended up having to get my credit card company involved, who reimbursed me.

**** In addition, a few weeks later, my credit card company contacted me today (13/05/25) to let me know that there had been some suspicious activity on my account. Now, I’m not saying it’s related – however, throughout my entire life I’ve (luckily) never experienced any previous financial fraudulent attacks.

Danielle at Q Park Liverpool was really understanding when I needed assistance paying for my short stay in the car park. So helpful. Thank you.

A couple of days ago, the system would not let me out of the car park. It failed to recognize either my licence or my QR code. I went to the service booth where there was a sign saying the person was on patrol and I should push the button to call her/him. I did so multiple times. No-one came. After about 40 minutes, I gave up and caught a taxi.

I complained and was told I was pushing the button wrong!

I contacted them and they said my booking was in order. The following day it wouldn’t let me out and I had to go through a whole rigmarole to be let out. On my return it wouldn’t let me in. Again, today it wouldn’t let me out.

The excuse given is that I initially booked with a Canadian licence but entered the car park on a UK licence. Yes, I booked with a Canadian licence and changed it, but that worked for the first week. When I took out another booking using only the UK licence was when the problems started. So customer services are desperately trying to find excuses not to reimburse me.

I wholeheartedly recommend that you avoid qpark as their system and customer service is appalling.

Came back to find my car with additional scratches....they said that they were going to analyse the cctv images of when my car entered the car park...as the could not find evidences of scratches they could not tell if they were there before (so implying that I lied) and because they could not prove they just dismissed my claim!! STAY AWAY FROM THIS COMPANY....I NOW HAVE MY CAR WITH ADDITIONAL SCRATCHES AND THEY ARE WASHING THEIR HANDS FROM ANY RESPONSIBILITY!! NEVER AGAIN! I will make sure to make them pay for my damages! This is not the end of this!

Booked 20:00 - 11:00 the next day online. It said I would have to buy a 24 hour ticket for £26. I thought that was expensive as I'm only staying 15 hours but I would pay anyway and I have the luxury of leaving a bit later if I wanted to.
I left at 12:30 and got an email charging another £6 for 2 hours from 11:00-13:00

I contacted customer services who said although I bought a 24 hour ticket I don't get to use the place for 24 hours. So I've paid for 26 hours of parking and only used 16:30 hours. Q park is an absolute scam!

Paid over £180 to park my car in a secure car park at Soho Q-Park, arrived to collect it and the rear window was smashed. A note was left on the window screen saying your vehicle has been in an incident, NO contact was given and no one informed us via email. We will be pursing legal action as this car park is meant to be secure and covered in cameras. While removing the broken glass and calling the police we was aware of guys riding push bikes on different levels which clearly shows no security is present. One of them came to our car and on seeing us rode of very quickly.
On reading many other reviews this car park at Soho has cars broken into on a daily basis.

Only 1 ticket machine working for departures, long queues to pay, only 1 exit open, the other was closed, queues of cars waiting to exit, the only open barrier seemed faulty as several cars took over 5 minutes each to get the barrier to raise and expensive, almost £2 per hour midweek!!
Go elsewhere to park

Chaucer Street car park - Nottingham. Fiona was so helpful when my 80 year old mother could not locate her pre booking email. Fiona helped her to park on proof of registration and was very patient! Excellent customer service!