Purple Granite Anmeldelser 

I am having to update my review, because I received a call from the companies owner today, Jon.

I have never been spoken to in such a disgusting manor. On acknowledging I was pregnant he then continuously spoke over me and had no patience to listen to why I had the reviewed the company so poorly.

After a lot of miscommunication I was promised things that the company could not deliver (having been passed round the houses to several different employees (and AI) they clearly were trying their best to accommodate our templating but had told me I needed to pay extra for the changes and the service was not as promised)

I am still in utter shock at the appalling tone that was used and he then tried to get me back onside so I would remove my review. I said I would do so when the templates are fitted and the service is good and he then said if I didnt remove my review straight away he would cancel our fitting on Thursday.

I could not think of anything worse than giving this company a penny of money. They are now refunding our deposit and we have found a different source.

The call I received today was what you would expect from a feral child in terms of manners and attitude. Not a lesson in Customer Service, worst company I have ever dealt with.

AVOID!

To your response below: I was never informed you were waiving any fee - if you are doing your customer a favour and trying to help them I suggest next time telling them. However, this does not at ANY time compensate for the way I was spoken to.

Your owner straight off the bat on the phone had a horrendous tone, if he had explained the waiving off the fee in a polite manor I would of understood and probably have deleted the review straight away.

If this is the way you speak to a PREGNANT WOMEN then I dread to think how he would of approached anyone else. You never offered an extra chopping board and quite frankly your response below is made up. Your owner was from the offset really rude on the phone. The reason I sent a 1 star review was because the man you sent to template, left the house without my sign off and I was then told the drawings were final without my authorisation (having been told I will have to pay for the process) Your communication and service is horrendous and its even more shameful that you are now lying and trying to make yourselves look better.

We have had an excellent experience from Purple Granite and would highly recommend. Each member of staff we spoke with was very professional and had vast experience with products, fitting and aftercare.

The choice of worktops is very vast so every taste is factored for.

We are very, very happy with the quartz we went for, it looks asbloutley great and the quality is amazing.

In one word - fabolous!

Heard about through friend of my daughters. Had large island, 2 work surfaces, up stands and splash back for cooker. Great service from initial visit to factory and home fitting. Laura was our main contact initially, however we dealt with a number of staff all who were excellent. Price was also very good. We will recommend to all and any who ask. Thank you to all

After significant research and multiple quotations from various vendors we finally selected Purple Granite. To be honest they were much cheaper than everyone else. With this in mind we had some concerns, but I can honestly say the whole process from initial discussion and planning through to installation was first class and the end result perfect. I don't normally write reviews but I think they deserve this one.

Absolutely love our new worktops from Purple Granite! The quality is amazing and the finish is perfect. Lucy was brilliant to deal with- friendly and knowledgeable. The whole team, from the showroom to the fitters, made the process easy and stress-free. Highly recommend!

I am a serial house renovator, fitted multiple kitchens always used laminate, well my mind has been well and truly blown! Decided (pressured by the Mrs) we would go stone tops, from the start of the process Purple Granite were faultless, professional courtesy friendly and so easy to deal no pressure selling, just lots of support to assist us in making the right choice, guys who work there all polite everyone so customer focused, the end result is beyond exceptional. I highly recommend this company outstanding craftsmanship and great value for money, thanks to all the team.

From start to finish, a really positive experience with Purple Granite. Good initial assessment of our needs with Laura Davies at the Kidderminster showroom, followed by careful template measurement and good installation. We were very pleased with the communications throughout. The result is a beautiful worktop which sets off our new kitchen. Thankyou

From the moment of booking the whole experience was first class, the templaters came very polite and did an excellent job then a week later fitter’s came and installed our beautiful granite wok tops . They were also polite and did a very good job

Our new worktop looks fantastic and the customer service was great. The guys that measured and fitted were so nice and the people I spoke to when making arrangements were so helpful. Really appreciate everyone’s help!

We love our quartz worktop. Communication was very good & fitting efficient.

I cannot praise Purple Granite highly enough. The experience right from my initial contact by telephone, visit to the showroom, selection, templating and fitting was pure joy. I was kept informed every step.of the way and the company was only too happy to liaise with the builder I had working on site. I am thrilled with my new quartz worktops and would like to thank all involved for their polite, helpful, tidy and courteous service. I have no hesitation recommending Purple Granite to any prospective customer. A refreshingly wonderful customer experience!

Wonderful quartz worktops installed today , great service from templater Jake and Simon who were able to discuss further design options and offer advice.
Fitting team today , Harry, Tom and teams ( 5 men in total to get a huge island slab in place) were amazing . Respectful, polite and very helpful.
Professional operation.
Great communication too, kept updated on the whole process.
My only suggestion would be at the choice of worktop stage , perhaps a bigger display of worktops in situ or otherwise as it difficult to make a choice on small samples .

We used PG after seeing a neighbours new kitchen and recieving thier positive feedback.
First contact was fantastic, so helpful and accommodating all of our questions.
Great advise given by Richard who visited us at home with several of our chosen samples and provided different quotes based on the materials and options.
Communication has been outstanding throughout the entire process, as has everyone we have dealt with from ordering, templating, fitting and the office staff.
We would not hesitate in recommending PG to others.
Thank you all for a wonderful experience 🙏♥️

Would definitely recommend PG.
They were all so friendly and helpful and we’re really pleased with our quartz worktops.
The final drawings came in a bit late and so didn’t have much time to approve them, but they were turning things around quickly for us, which we appreciated, and it all ended up perfectly.

Very slick, professional experience from start to finish. We used Purple for our kitchen counter tops and all staff from the office based to on site fitters gave a great impression. They kept us up to date throughout the process via their online portal. All in all, a fantastic company to deal with and would highly recommend them for anyone considering kitchen counter tops.

Very efficient, from taking the order, to templating to fitting. Have used Purple several times and will go back next time I am doing a project.

Great experience, good price, tracking service great friendly helpful fitters and worktops are beautiful, highly recommend!

We couldn’t be happier with the service we received from Richard at Purple Granite. From start to finish, he was professional, knowledgeable, and went above and beyond to make sure everything was perfect. His attention to detail and genuine care for his customers really stood out, and nothing was ever too much trouble. The quality of the work and the finish is absolutely stunning – it has completely transformed our space. Richard made the whole process smooth and stress-free, and his expertise gave us complete confidence every step of the way.

If you’re looking for exceptional service, outstanding craftsmanship, and someone who truly takes pride in their work, I couldn’t recommend Richard at Purple Granite highly enough!

Terrible company. Poor service, no professionalism, and zero standards. Avoid at all costs.

Really pleased with the worktop fitting, everything from choosing the worktop to the installation was professional.

Would recommend using Purple Granite to anyone looking for a worktop. Saved £1,500 compared to Wrens prices.