Purple Granite Anmeldelser 

In response to Purple Granite reply to my original review.
I need to correct several inaccuracies in this response.

The issue is not a subjective “visual compromise” caused by uneven units. A section of the worktop was cut approximately 6mm shorter on the front edge than the dimensions agreed at templating, resulting in a clear and measurable defect. This was raised immediately and supported with evidence. At no point was a recut of the affected section offered.

Purple Granite made three attempts to correct this and are now offering as a resolution the proposal of the removal of the worktop and additional remedial work to my kitchen units for an error that was not of my making. This is why that option was declined.

Regarding the upstands, thinner 150mm upstands were agreed at the point of order in Purple Granite’s Worcester showroom. I was later told at templating that this was not possible due to the nature of the granite, which was subsequently confirmed to be incorrect by the granite supplier. The initial upstands were also templated too high, preventing plug sockets from being fitted.

While multiple visits were made, they did not result in an acceptable or proportionate resolution and I have no paper or other copy of signing to accept the work. My review reflects my genuine experience of both the installation and the handling of the issues afterwards, and I stand by it.

IN RESPONSE TO PURPLE GRANITE REPLY

If the granite worktop section had been cut to the agreed template measurements, this issue would not have arisen. The section was undercut by 6mm which I reported immediately. The only resolution I have ever requested is a recut of the faulty section to the original template dimensions.

Purple Granite did not acknowledge this request and instead dismissed a recut, which I believe would have been a more appropriate and proportionate resolution for us both.

I was told on three occasions that someone would attend to assess the issue. During these visits, no measurements were taken. Instead, the sections were repositioned and edges were ground. This did not resolve the undercut and has resulted in a compromised installation, including the need to use infills around the cooker to conceal visible gaps created by the undercut and subsequent adjustments.

I am not a worktop fitter, yet I have now been asked to provide measurements and accept responsibility for a recut. I relied on Purple Granite as the specialist I paid to carry out the work correctly.

This matter has now been ongoing for four months.

Exceptional service from office to fitters

Super service from start to end from all the team at Purple.
Very happy with quote, delivered expertly when templates taken and fitted superbly. It all looks great and very satisfied 💥💥

Love our new counter tops and island! Team came in and completed the template and we had the counters fitted one week later. Communication was effective and we were update regularly around process and requirements to ensure the templating and fitting would go ahead without any issues. Overall a positive experience!

We have a narrowboat and wanted quartz worktops fitted. We spoke to the girls at Purple Granite and they said it would not be a problem. Templater arrived and 4 days later we had our tops fitted. Couldn’t be happier with my installation great communication, kept us informed from start to finish. Thank you 👍

A friend in the building trade recommended Purple Granite to us and I can see why. Judith was very professional and helpful showing us all the options available. All our appointments happened exactly on schedule. The fitters Aaron and George were exceptional. They discovered an old water leak after removing the old work surfaces. They helped to clean up and allowed my wife time to take some photos. They continued with the installation and the worktops and window sill look fantastic. We are very impressed with the whole procedure and will not hesitate to recommend Purple Granite.

We had an excellent service from Purple Granite.The templating was done very carefully by Simon and as promised, the beautiful worktop was delivered exactly a week later. All work has been done with great care and I am happy to recommend this company.

From choosing the work top to being fitted fantastic customer service all of the staff were very professional and helpful would definitely recommend them to anyone the kitchen looks fabulous

A great company to deal with from start to finish, had to move my templating day, not a problem, they accommodated all the unforeseen issues I had, and the results were beautiful new worktops for our new kitchen. I would highly recommend giving them a call.

Absolutely brilliant. Love my worktop. The whole process exceeded my expectations. Nothing was too much trouble.

Superb company to deal with. Great range of products at competitive prices.Excellent and highly professional service throughout every aspect of our order - sales, templating, fitting and customer service. Every detail was fully explained and the communication from start to finish has been first class. Don't hesitate to get a quote from them before you order with one of the kitchen suppliers, you won't be disappointed.

I recently had a beautiful quartz worktop installed by PG. Although a miscommunication with the fitters led to some initial issues, PG’s aftercare took care of it. They responded to my concerns immediately, were apologetic and understanding, and arranged a partial replacement as soon as the stone became available. They kept me updated and the worktop was corrected to match the original plans, with no extra fees due to me.

Mistakes can happen, and what matters most to me is how a company resolves them. I’m glad to be able to say that PG lived up to their promised high standards of aftercare and customer service.

I did loads of research trying to find the perfect worktop. We found the worktop we wanted from purple granite after seeing a few home accounts on Instagram.

Purple granite have been perfect from start to finish. I love how much they kept you up to date and on track throughout the journey. We managed to get our worktops fitted on time for Christmas and we absolutely love them! Very happy with the service.

Everything from start to finish was seamless, honestly can’t recommend them enough. Laura the original sales advisor was brilliant, she didn’t pressure me one bit and even encouraged me to visit competitors like Gemini to see the difference in quality. Chess and the customer service team were also incredible with the information and support provided. Then came Huw to complete the install, he was no mess no fuss, got the job done, provided all the relevant after care info and was just a pleasure to deal with. We’ve not had the opportunity to utitlise the kitchen yet to test the actual quartz durability, but it looks incredible and so far we couldn’t be happier

couldn't recommend purple granite more,great experience from start to finish.

Installers attention to detail was amazing.

Stop looking anywhere else, even if the price isnt where you need it to be,you will be able to negotiate a good deal.

I just wanted to thank Purple for a fantastic service with very polite incredible guys that worked on my new quartz kitchen worktops with making and fitting providing a fantastic job!
They are absolutely stunning!
I would highly recommend this company on price, choice and brilliant staff who know what they’re doing.
A++++

Wow! Our kitchen has been transformed by Purple Granite. From start to finish, the whole process has been seamless; with a fabulous range of stone to choose from too! I really can’t recommend this company enough! Thank you!

From booking the initial consultation and choosing a design, to the templating and fitting of the worktops Purple Granite was a pleasure to deal with.
There were no pushy sales people!! We were shown round the warehouse as we couldn’t decide on a definite design and saw all the slabs of quartz where we saw one which we fell in love with straight away.
We were treated like royalty! Endless cups of coffee and biscuits were offered while we in the showroom and sorting out all of the paperwork.
The communications we had following the purchase was great! Lots of emails informing us informing us of delivery dates, times, and what state the kitchen had to be in in readiness for templating and fitting.
The ‘templator’ and fitters were great too! Very friendly and courteous!

I am having to update my review, because I received a call from the companies owner today, Jon.

I have never been spoken to in such a disgusting manor. On acknowledging I was pregnant he then continuously spoke over me and had no patience to listen to why I had the reviewed the company so poorly.

After a lot of miscommunication I was promised things that the company could not deliver (having been passed round the houses to several different employees (and AI) they clearly were trying their best to accommodate our templating but had told me I needed to pay extra for the changes and the service was not as promised)

I am still in utter shock at the appalling tone that was used and he then tried to get me back onside so I would remove my review. I said I would do so when the templates are fitted and the service is good and he then said if I didnt remove my review straight away he would cancel our fitting on Thursday.

I could not think of anything worse than giving this company a penny of money. They are now refunding our deposit and we have found a different source.

The call I received today was what you would expect from a feral child in terms of manners and attitude. Not a lesson in Customer Service, worst company I have ever dealt with.

AVOID!

To your response below: I was never informed you were waiving any fee - if you are doing your customer a favour and trying to help them I suggest next time telling them. However, this does not at ANY time compensate for the way I was spoken to.

Your owner straight off the bat on the phone had a horrendous tone, if he had explained the waiving off the fee in a polite manor I would of understood and probably have deleted the review straight away.

If this is the way you speak to a PREGNANT WOMEN then I dread to think how he would of approached anyone else. You never offered an extra chopping board and quite frankly your response below is made up. Your owner was from the offset really rude on the phone. The reason I sent a 1 star review was because the man you sent to template, left the house without my sign off and I was then told the drawings were final without my authorisation (having been told I will have to pay for the process) Your communication and service is horrendous and its even more shameful that you are now lying and trying to make yourselves look better.

We have had an excellent experience from Purple Granite and would highly recommend. Each member of staff we spoke with was very professional and had vast experience with products, fitting and aftercare.

The choice of worktops is very vast so every taste is factored for.

We are very, very happy with the quartz we went for, it looks asbloutley great and the quality is amazing.

In one word - fabolous!