First the negative things: some equipment needs an upgrade and has wearing issues. It's not serious, just odd. There is a shortage of light dumbbells, no dip bar and lockers have ruined locks. Now the... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 6A, Blackwater Retail Park, CM9 4DY Maldon, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Although the staff turnover here seems quite high, they are always friendly. The staff that have been there a while you can tell really care about their customers and are genuinely interested on help... Se mere
Gym is good for the monthly fee. Clean and tidy. Only downside is you get little or no interaction with the staff. Unless you’re having a PT session. No assistance on how to use equipment properly... Se mere
It’s my first ever time I’ve stepped foot into a gym , I was terrified! My first experience was very good, I would like to thank Alex for helping me , I think I would of walked back out if it wasn’t f... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om PureGym UK - Maldon Blackwater Retail Park
Skrevet af virksomheden
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Kontaktoplysninger
Unit 6A, Blackwater Retail Park, CM9 4DY, Maldon, Storbritannien
3,8
God
74 anmeldelser
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great gym
I have always found pure gym to have great equipment at a great price
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Roy- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym! Looking forward to seeing you back soon! Thanks, PureGym
Excellent value for money
Excellent value for money, great gym, easy to use App. Gym can get a bit busy at times.
1. december 2025
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Paul- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We’re afraid it's true, our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym! We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi- Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback and we hope you continue to enjoy using the gym overall! Thanks, PureGym
A really simple joining process without…
A really simple joining process without the need for a longterm commitment plus the app includes great home workouts and workout plans that are all included in the price! Great value.
15. august 2025
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Thomas. Thanks for taking the time to leave this review, we are delighted to see that this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are glad to hear of your easy joining process and that your app is allowing you to get the most out of your membership.
We look forward to seeing you in the gym soon and supporting your health and fitness goals!
Thanks, PureGym
Hugely oversubscribed for such a small…
Hugely oversubscribed for such a small gym, spend most of your time waiting to use the very basic equipment staff are however friendly. Ab Salute is opening in town, hopefully that will improve things.
5. juni 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi, thank you for taking the time to leave this review. We are sorry to see this is 2 stars.
We’re afraid it's true, our gyms are very popular and so can become busy, especially at peak times. The busyness of the gym does fluctuate throughout the day, or depending on the day of the week and you can check how busy the gym is before attending on your PureGym app.
Thanks, PureGym
Great atmosphere
Great atmosphere, Well managed and friendly.
I have been training for over 60 at gyms around the world and this is one of the best gyms for friendliness and help from staff should you require it i have belong to. Not as much variation of equipment due to size but perfectly adequate for new to training, cross training to keep fit and strength training.
8. maj 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Tony - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Basic medium sized gym
Before I begin, it seems that things have not really changed since my last review of the same gym a few years ago.
Basic medium sized gym, open 24 hrs per day, good location next to 3 large supermarkets and lots of free parking outside. If you are looking for something flash with sauna or steam rooms - this is not it.
Can get a bit overcrowded at certain times - but that is normal.
Staff need to be more friendly and approachable. You feel as if you cannot ask them about the equipment i.e. safest or best way to use it effectively. If you do, they try to get you to sign up to their personal PT business. They never ask you if you are ok or if you need any help. They only time that I see them interacting with anyone, is if they are doing a 1-2-1 PT session or holding a class.
The toilets and showers are ok I guess. I rarely use them.
Overall, the whole gym could do with a spring clean. As its on an industrial type shopping estate, the ceilings are very high and when you are doing floor exercises and look up, you can see years of dust and cobwebs high-up on the ceiling. I am sure that this not good for the air quality.
Overall, it is not a bad gym. Just needs some TLC and some staff who are not afraid to smile and interact a bit - otherwise why are they there??
Oh and please change up the music a bit. Even if its Heart or Capital Xtra or something. That club/dance music sometimes gets too much.
19. april 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Lou-Lou - Thank you for your feedback. We value all input from our members and are currently reviewing the comments shared about our gym. We're committed to continuously improving and will be working to enhance our offerings based on the feedback we've received. We appreciate your patience and support as we strive to provide the best experience possible.
If you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
I’m sick of this gym
I’m sick of this gym. Recently joined but will be leaving. It’s always crammed full with groups who are either talking or on their phones most of the time taking up equipment they’re not using. It seems to be the accepted culture that equipment is just left laying around rather than re-racked. Then there’s the showers and toilets…absolutely vile and I’m not exaggerating. The toilets are frequently left unflushed, urine over the seats, toilet roll on the floors and as for the showers, I can’t even imagine what people are doing in them to leave them in the state they’re in! Yesterday I went in and there was some sort of black liquid over the shower floor, up the walls inside and outside the shower. No way did whoever left it there not know, but the thing that’s done it for me today is coming in and yet again smelling Cannabis throughout the gym. It’s not ok. It’s bad enough having that smell forced in your nose everywhere you seem to go in the street nowadays but there’s absolutely no place for that in a gym and evidently no one there to encourage the customers of Puregym to have any respect for the gym or other customers so I’m out. The only positive I will say is that the staff who are there are really friendly and approachable so this is not a criticism of them directly as this is largely an unstaffed gym. But maybe it needs staff when the customers behave like this.
5. april 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Rachael, Thanks for taking the time to leave this review, we're sorry to see it's 2 stars.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you!
Thanks, PureGym
Spot on clean well equipped what else…
Spot on clean well equipped what else will you need
1. april 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Manuel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
To be honest the day fee of £10 is a…
To be honest the day fee of £10 is a joke, the lack of space used for more equipment is crazy.
Waited around more trying to get on anything than I did work out
Feel completely let down by this gym
Never walked away so deflated in a long time. Would like to know how I could get my money back it was that poor.
17. marts 2025
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.
We would like to apologise for any inconvenience caused on your visit. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.
Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Russell. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Due to unforeseen circumstances all gyms had to close on the evening of 15/03. All members were contacted via email as soon as possible. We do apologise for any inconvenience this caused.
Please be assured this has now been resolved and all clubs are open again! Thanks, PureGym
I wouldn’t recommend going to puregym I…
I wouldn’t recommend going to puregym I tried a free pass to see if I wanted to rejoin but glad I didn’t. I went at 9pm hoping it wouldn’t be too busy but unfortunately not a lot of machines and was left trying to wait for leg machines and squat racks to be available… people hang on machines for too long stopping anyone else being able to use the gym.
Glad it was only a free pass..I won’t be returning and will look at alternative gyms
9. marts 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Josh. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused on your visit.
We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.
Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
However if people are sitting on equipment we would strongly advise approaching a member of staff on the floor who will be able to help further. If during unstaffed hours you can report this to the Gym Manager direct via email. Thanks, PureGym
Great experience
Really easy to join online. Very friendly gym, great equipment, the team are helpful and make you feel welcome.
9. januar 2025
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Kerry. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We are happy to hear of your feedback regarding the joining process and that you're enjoying using the gym overall! Thanks, PureGym
£9.99 is expensive for a visitor…
£9.99 is expensive for a visitor session. My husband has a membership. Shame I couldn't join him for a cheap option on my first time.
I'm not a gym enthusiast like my husband. Just trying to get fit and started slimming world. Busy nurse and mum.
No Bluelight discount for a one-off session sadly.
I enjoyed the equipment and the atmosphere. The gym is clean and well kept.
18. januar 2025
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Tracey - Thank you for taking the time to leave this review! We understand that cost is an important factor when choosing a gym, and we strive to provide value by offering a clean, well-equipped, and welcoming environment for all our members.
Our goal is to ensure you have a safe and enjoyable space to focus on your fitness while keeping things affordable. We truly appreciate your feedback and will continue working hard to meet your expectations. Thanks, PureGym.
Good gym but hard to get on machines…
Good gym but hard to get on machines when a few a people are in the gym, especially leg machines.
29. november 2024
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Emma - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.
Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.
Please also feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets which can especially help in those leg days! Thanks, PureGym.
Care and dedication
I use the gym 4 to 5 times a week and it’s ingrained into life style now. I have a personal trainer 3 times a week and without the care and knowledge he has imparted, I’d have injuries. Thank you PureGym for all of your help and support.
Michael 🧑🎨🙏
21. december 2023
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Michael - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a transformational experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Good with some issue
First the negative things: some equipment needs an upgrade and has wearing issues. It's not serious, just odd. There is a shortage of light dumbbells, no dip bar and lockers have ruined locks. Now the positive notes: the gym is well organised, the staff very kind, toilets are clean - this is very important and a big plus!
8. november 2024
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Aart! Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Great gym
This is a really friendly gym. Big thanks to Ella for a brilliant induction. She is so motivating and was a big help after a number of years away from exercise. Just what I needed. I see her when I'm there and she always checks in. I've since recommended to others
28. april 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Donna - Thank you for the 5* review and welcome to PureGym!
It's awesome to hear Ella could help with your induction and we hope you enjoy your new membership with us!
Thanks, PureGym
dont…
£27.99 gym pass per month classes dont have enough spaces 4 people per class isn't practical at all always waiting on a waiting list. Waste of money
8. april 2024
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Georgia. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym
If you have feedback regarding current classes the best way to pass it on for practical action is always to get in touch directly with the Gym Manager.
You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym
Was ok just not what I was looking for a massive lack of machines
Very little machines hardly enough to work out with really disappointing
31. marts 2024
Besvarelse fra PureGym UK - Maldon Blackwater Retail Park
Hi Sebastian. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.