Bo has been loving Pupganics dog chews these last few weeks — he scarfs them down like treats, not vitamins, which is a win in my book. As a former natural health practitioner., I appreciate that the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I’m way happy cuz my dog is doing much better To be honest at first I kind of disappointed cuz they just charge my card without my authorization, but I understand now cuz I’m subscribed to the co... Se mere
Virksomheden har svaret
Got refund for my 1st order (I did not received) after 4 months and still no update for 2nd order that I was charged unintentionally. Keep saying order in processed while their forwarder confirmed no... Se mere
Virksomheden har svaret
Was trying to purchase once. And then they keep charging me for the next 4 months without any notification and what’s worst is they didn’t send the product over. It’s basically a scam. When talking to... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are a team of passionate dog lovers committed to helping pets live longer, healthier lives. Using science-backed research to guide every formula, we create premium supplements designed to support your dog's health from the inside out, so they can feel their best every single day. Our products are made in the USA, GMP certified, and SQF certified.
Kontaktoplysninger
3,5
Middel
164 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 77 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Useless product. Force subscription
Was trying to purchase once. And then they keep charging me for the next 4 months without any notification and what’s worst is they didn’t send the product over. It’s basically a scam. When talking to their customer service, it’s clearly that an AI chatbot replied without admitting their fault. And another worst problem is I still can’t cancel the subscription while the product is useless. My dog is still itching after trying out for a month
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Hi Moonie! We appreciate the opportunity to clarify your subscription. It seem that the "Subscribe & Save" option was selected during the checkout process when your original order was placed. This selection was confirmed in three separate places throughout the purchase process: on the product page, in your shopping cart, and again at checkout before completing payment. So we can further check what happened with your previous orders and cancel your subscription, please send us an email with the subject "TrustPilot Review (your Trustpilot name)" and we'll make sure to get this right as soon as possible. We'll be on the lookout for your message!
Besvarelse fra Pupganics
That's wonderful to hear! Thank you so much for sharing! Happy, healthy pups are exactly what we love to see. Thanks for being part of the Pupganics family!
Fraude ..no llega a colombia.
Por favor no caigan en la comora de estos productos. No llegan a colombia y la empresa no responde. No revise las quejas y tiene muchas previas respecto a no recibir el producto. La empresa dice que lo envia y que ya no es su problema si llega o no
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Hola, gracias por tu mensaje y lamentamos que no hayas recibido tus productos. Para asegurarnos de poder investigar esto correctamente, por favor envíanos un correo con el asunto "TrustPilot Review (tu nombre de Trustpilot)" y lo atenderemos lo antes posible. Gracias por darnos la oportunidad de solucionarlo.
Easy to administer
Easy to administer. Dog loves it.
Noticed improvement.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Thank you for sharing this! We're so glad to hear it's easy to give and that your dog loves it, and it's wonderful that you're already noticing improvement. Thanks for being part of the Pupganics family!
I bought months ago from them and I…
I bought months ago from them and I haven’t yet neither become my order either my money back.
They answer me first saying sorry it was not sent, later that it was already in customs, later that order was back because address, … but now I do not become a solution.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Hi Laura, Thank you for your patience, and we're sorry for the confusion caused by the conflicting updates you've received about your order.
To make sure your case is handled properly and you get a clear resolution, we've sent you an email directly, so we can look into the full history of your order and sort this out. Please check your inbox (and spam/junk folder, just in case) for our message.
We appreciate your understanding, and we're committed to getting this resolved for you.
Got refund for my 1st order (I did no…
Got refund for my 1st order (I did not received) after 4 months and still no update for 2nd order that I was charged unintentionally. Keep saying order in processed while their forwarder confirmed no parcel has been sent from 17/7/26. Lately I filed a scam report to Shopify, anyone with same situation can have same action.
Updated: got refund for my 2 payments.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Hello Viv, thanks for letting us know about what happened and this is not the experience we want you to have. Please send us an email with the subject, "Trustpilot Review - Order status" so we can further look and provide the best resolution. We appreciate your patience and thank you for giving us a chance to make this right.
At the beginning the delivery was a big…
At the beginning the delivery was a big problem. Now everything is ok
My pet is getting better every day. More active
The only thing is about the skin Still has problems with itching
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Thank you so much for sharing this update, and we're so glad the delivery issues are behind us now.
It's wonderful to hear your pup is more active and doing better every day. That's exactly what we love to hear! Supplements need time. Just like with humans, it can take up to 90 days of consistent daily use for your dog's body to respond.
If after 90 days of consistent daily use you are not satisfied with the results, contact us at help@pupganics.com and we will make it right.
The dog is still scratching after 3 boxs…
The dog is still scratching after going through 3 packages. Nothing has changed, he still eats grass, and his ear yeast does not stop. Still kicking his paws all the day.
So does not seem this product is doing anything..
And shipments take between a month or 2 each time.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Hi Eran, Sorry to hear that the product did not work for your dog and you have completed the 90 days. We stand by with our 90-day moneyback guarantee. We have sent you an email so we can further assist you on this. Thanks for giving us a chance to make this right.
The difference is noticeable
The difference is noticeable. Amazing improvement.
16. august 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Thank you so much for sharing this! Hearing about a noticeable, amazing improvement truly makes our day! 🐾
We're so happy Pupganics is making a real difference for your pup.
Happy SA Client
Even though I am in South Africa, my orders always arrive and the fact that I can just place the order on repeat makes it so much easier.
16. august 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Thank you so much for sharing this! We're so glad your orders have been arriving reliably in South Africa, and that the repeat/subscription option has made things easier for you.
We really appreciate your trust in Pupganics, especially across the distance. Big hugs to you and to your pup! 🐾
Estafa??
Empiezo diciendo que la página está hecha para que la gente se equivoque y se suscriba sin haber tenido esa intención. A mediados de mayo 2026 hice una compra de productos. Me demoré casi 2 meses en recibirlos y en el intertanto, yo había solicitado información al respecto. Me indicaron que había habido una confusión y que yo aparecía con 'dos suscripciones'. Ante negativa de haberme suscrito, me informaron que las habían eliminado, sin embargo, días después sacaron de mi tarjeta de crédito la cantidad de Ch$72.198
He solicitado la devolución en reiteradas ocasiones, realmente ya estoy aburrida, Ni siquiera responden. Quedarse con dinero ajeno tiene un nombre feo y legalmente es penado por la ley.
Así trabaja esta empresa?
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Hola Patricia! Lamentamos muchísimo esta experiencia y entendemos completamente su frustración; la demora en la entrega, la confusión con las suscripciones y, sobre todo, el cargo no autorizado después de habérsele confirmado que se habían eliminado, no es el tipo de servicio que queremos ofrecer.
Le pedimos disculpas por la falta de respuesta anterior y queremos remediar esto. Hemos solicitado más información, estaremos pendientes de su respuesta.
My dog like it
My dog like it. I put them in the meals every day.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Thank you so much for sharing this! 🐾 So happy to hear your dog enjoys it in their meals every day. Wishing your pup continued health!
Besvarelse fra Pupganics
Thank you so much! We're so glad you had an excellent experience. 🐾💛
⭐️⭐️⭐️⭐️⭐️ Excellent customer service and…
⭐️⭐️⭐️⭐️⭐️ Excellent customer service and support
I had a great experience with Pupganics. My international shipment was delayed, which I completely understand can happen with international orders and customs.
What I really appreciated was their customer service. I contacted them about the delay, and they were very helpful, responsive, and kept an eye on the shipment from their end until it was safely delivered.
My package has now arrived, and I’m very happy with the overall experience. I really appreciate the support and communication throughout the process.
Thank you, Pupganics, for the excellent customer service! 🐾💛
I would definitely recommend Pupganics to other pet parents.
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Thank you so much for sharing your experience! 🐾💛 We know international shipping delays can be stressful, so we're really glad our team could keep you updated and that your package arrived safely in the end. Reviews like this mean a lot to us — thank you for recommending Pupganics, and thank you for trusting us with your pet's care!"
Vitamins and Dental Powder
I started giving my Dachshund the vitamin a little over a month ago, and she no longer shakes her head and the itching has decreased. I'm also using the dental powder on her and on a Shih Tzu; I've noticed improvement and I'm still monitoring her progress.
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Thank you so much for sharing this update! 🐾💛 So glad to hear the head shaking and itching have improved for your Dachshund, and that you're seeing progress with the dental powder for both her and your Shih Tzu too. We appreciate you taking the time to monitor and share their progress. Please keep us posted on how they continue to do!
refund process
Please explain the refund process for Order #20094. Thank you.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Hi Sharo! We apologize for any inconvenience this has caused. Rest assured that your refund request has already been processed. We appreciate you taking the time to let us know about this.
Mucha demora y 0 respuestas
Lamentable que estas cosas pasen, hicimos el pedido #20613 el día 7 de mayo el 19 de junio pregunté por mi pedido ya que me parece mucho tiempo de espera, me respondieron que revisarían mi caso y que se contactarían, hoy 5 de agosto vuelvo a revisar, dándole tiempo a ver si llegaba y nada, en la página sale que mi pedido expiró, que es esto, me parece demasiado el tiempo, ya pedí el reembolso y espero que me respondan
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Hola Mariana, lamentamos mucho la demora con su pedido. Esta no es la experiencia que queremos que usted tenga. Nuestro equipo ha escalado este problema y ya ha respondido a su correo. Le proporcionaremos una actualización por ese medio tan pronto como sea posible. Agradecemos su paciencia y le agradecemos por darnos la oportunidad de solucionar esto.
Pupganics disappointing customer service on refunds
Pupganics sadly did not work on our dogs, and they also were not the happiest with the taste of the product sadly but they did eat it with some persuasion. These things happen not all products work on every dog.
But what is extremely disappointing is that they have there 90 days money back if you are not satisfied with the product which I informed them I was not and requested it and surprise surprise no one now will get back to me when I have requested the Refund.
It is really disappointing when a company goes back on there word.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Hi Kristy! Thank you for taking the time to share this, and we're truly sorry to hear about your experience — both with the product not being the right fit for your dogs, and especially for the lack of follow-up on your refund request. That's not the experience we want for our customers, and we understand your frustration.
We wanted to let you know that we've responded to your email regarding your refund request. Please check your inbox (and spam/junk folder, just in case) and let us know if you have any further questions. We're sorry again for the delay and appreciate your patience.
Terrible service
I ordered once, 3x tubs of pupganic chews (over R1500).
They made it a recurring order, deducted R1500 for three months and I’m still waiting for my products.
Waiting period unacceptable and deducting money without my consent is illegal. Not happy 😡
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Hi Tasha! Thank you for taking the time to share this feedback. We've reached out to you directly via email with the subscription details — this is disclosed on the product page, in the cart, and at checkout, and is also confirmed in your order confirmation email — along with the current status of your orders.
We'd like to resolve this for you — feel free to reply to our email anytime. 🐾
My dog is healthy
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Pupganics
Hi Rita! Thank you so much for sharing this — hearing that your dog is happy and healthy is exactly what we love to see. 🐾
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