Very helpful member staff in giving me info to choose tyres, no problem getting appointment, fast service, 4 lovely new tyres. Staff are kind, professional and knowledgeable
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The only tyre place within 20 miles name to take off and for my tires. Not only that but Also were ultra careful of the 14.5J SSR 3 piece split rims. Highly recommend especially for race cars, super... Se mere
Virksomheden har svaret
I pre-booked my car for its MOT and dropped it off in the designated time slot. The car was quickly taken to the MOT station and tested. I had a brief walk around and received a phone call saying I c... Se mere
Virksomheden har svaret
Took my car up for its MOT services were excellent and fully explained to me , work was done & they were so friendly and offered me a payment option as I didn’t have the ready cash to pay at that ti... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Protyre Autocare - Workington Lillyhall
Skrevet af virksomheden
Skrevet af virksomheden
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Kontaktoplysninger
Hallwood Rd, Lillyhall, CA14 4JR, Workington, Workington, Storbritannien
- 01900 605100
4,3
Fremragende
1 t anmeldelser
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Very poor service
Very poor service. I arranged to have my car booked in- in person on 22/05/2026 to check rear tyre and possible replacement for the next day 23/05/2026. But when I arrived at 1 pm on 23/05/2026 I was told that there would be a long delay, and they couldn't even tell me how long the delay would be. I explained that I had booked the car in yesterday for 1 pm today and the reception staff said there was nothing they could do about it and if I liked I could book the car in for monday 25/05/2026. I have no confidence the same would not happen again.Although one member of staff apologised other staff appeared totally unintersted. Obviously their pre-booking system does not work and I wasted my time and 2 trips to Lillyhall. I will not be using this company again.
Reg KT24WAE
Tel no. 07780 333569
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Protyre Autocare - Workington Lillyhall
Dear Customer,
Thank you for notifying us of your concerns. We are sorry to hear that you had a longer than expected waiting time.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Appointment at 2pm car took into garage…
Appointment at 2pm car took into garage at 2:55 other customers coming after me we seen and sorted before me
22. maj 2026
Besvarelse fra Protyre Autocare - Workington Lillyhall
Dear Mr Thompson,
We appreciate your feedback. We are sorry for the delay and the inconvenience this caused.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
The toilet was a mess there was a…
The toilet was a mess there was a coffee machine but was empty on both days I visited
22. maj 2026
Besvarelse fra Protyre Autocare - Workington Lillyhall
Dear Tom Singleton,
Thank you for taking the time to share your feedback.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Well organised nice staff and…
Well organised nice staff and comfortable place to sit if you choose to wait
20. maj 2026
Besvarelse fra Protyre Autocare - Workington Lillyhall
Hello Derek,
We're so glad you found our team in centre helpful and the waiting area comfortable. We appreciate your kind words!
Best regards,
Eddie
Customer Care - Protyre
Everything first class from Mot and…
Everything first class from Mot and getting the jobs done quick and at a time that suited me
20. maj 2026
I attended Protyre to get a slow…
I attended Protyre to get a slow puncture repaired. I asked for it to be looked at and they confirmed they do repairs. They came back to me saying they couldn't repair and a new tyre was needed ( significant more cost). I asked to look at the rye and they had already disposed of it, assuming (without asking) if I needed a new tyre. The puncture was due to a small oinnin the centre of the tread. I asked why it couldn't be plugged . I know if on the outer edges this isn't possible ( it wasn't). I was then told there were some fine cracks in the tyre rubbe4. For me these are typical for the tyre age and not an issue for safety or other. Disappointed to say the least and will now use the local garage for an honest opinion. Have used Protyre over a period of 20+ years.
20. maj 2026
Besvarelse fra Protyre Autocare - Workington Lillyhall
Dear Kieron,
Thank you for notifying us of your concerns.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Had a bit of problem with my tyres but…
Had a bit of problem with my tyres but Jess was very helpful and got me sorted the following week. Great service and very helpful. Thanks Jess.
20. maj 2026
Booked a slot on line to get 2 tyres…
Booked a slot on line to get 2 tyres fitted 2.30pm car went in garage 3.45pm sat another 15 minutes got out of garage 4.20pm
13. maj 2026
Besvarelse fra Protyre Autocare - Workington Lillyhall
Dear Ian Wilson,
Thank you for leaving us a review.
We are sorry for the delay you experienced. We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Eddie
Customer Care - Protyre
Great service friendly staff and good…
Great service friendly staff and good prices, what more can you ask 😀
11. maj 2026
Tyres available
Tyres available, average price, good choice of time slots.
Took 45 mins from time slot start.
11. maj 2026
Staff and service were great
13. maj 2026
Great service everthing was eexplaine d…
Great service everthing was eexplained clearly to me before and afterwards . Really competitive prices would definitely recommend.
13. maj 2026
Awesome customer service
13. maj 2026
MOT side of the business is fine
MOT side of the business is fine. However my experiences over the last few years whilst waiting for tyres done is very different. Having experience in line management I can see where the company fails and not working to its best possible capacity. There is too much talking , vaping ,eating and drinking on the job while customers are left watching them. Its soo frustrating and also a couple of the desk admin staff in reception need 💯 proper customer service courses, to the point of being rude in the past.To sum up, the staff need reeled in and given some serious feedback as it definitely could be better and the management need to act on this as Im 💯 not alone.
11. maj 2026
Besvarelse fra Protyre Autocare - Workington Lillyhall
Dear Mark,
Thank you for bringing this to our attention.
Customer service is important to us, and we always try to make sure that it is at the best that it can be for all our customers, therefore we can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Very good service thanks
11. maj 2026
They didn't done my battery check and…
They didn't done my battery check and aircon check.I didn't get my invoice too.
I would like to get an answer about this
6. maj 2026
Besvarelse fra Protyre Autocare - Workington Lillyhall
Dear Rahul,
Thank you for leaving us a review.
Thank you for raising your concerns about the battery and air-con checks. We can confirm this has been escalated to the Area Manager, who will investigate at the centre and contact you as soon as possible to discuss this further.
With regard to your invoice, I can confirm it has now been emailed to you and should arrive shortly.
Kind regards,
Eddie
Customer Care - Protyre
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