SCAM Business! Buyers Beware!
I regrettably hired Promatics Technologies to build an IOS and Android Application from scratch for my business. They confirmed it would be completed within 12 wks, by April 13th. Eight months later and not a single module was completed.
From the beginning, I have had to reach out to the Project Manager (PM) Divanshi Chhabra more times than I can count in regards to the lack of work by her and the developers, her utter lack of progress reporting and communication, no APKs being sent twice a week as promised, no fully functional features/APKs, no time frames met, etc. All of which result in a breach of the contract. This unacceptable behavior left me no other option but to reach out to her superiors, which further detailed how I haven’t heard from anyone in over 3 weeks and that I was under the assumption they were working on the APK. Come to find out they had not even started on it.
At this point, I became adamant about needing to see what has been done these last few weeks, generously giving them another week to provide me with the APK, while the PM continued to take full advantage further delaying the project while arguing they needed more time as she continued to push it out another 2 or more weeks. Even after all the set backs, the APK I received looked absolutely nothing like the designs I had approved. I was forced to reach out to CEO Arpit Jain back on May 4th in regards to the unethical and indolent behavior from the developers as well as the PM. For which Mr. Jain accepted full responsibility for the delay and pleaded for another chance. I reluctantly agreed (unfortunately) and of course the unethical behavior only progressively got worse, except this time they were more obvious with deliberately hindering the progress of the project.
I was once again compelled to reach back out to Mr. Arpit Jain on August 31st in hopes of a positive change this time, but instead he acted completely irrational and unprofessional and immediately refused to speak with me or assist in any way.
In fact, he went on to claim I was past due on funds owed and needed to pay immediately. I was constantly harassed for more money by PM Divanshi, Senior Analyst Mr. Sahil Verma and the CEO Mr. Arpit Jain for months, yet neither were willing to provide legitimate proof of fees owed nor did they ever stop 'working’ (I’m using this word very loosely) on the project. A circumstance this company would surely have enforced otherwise.
I have done far more work then any client should ever have to do especially when paying a company to build a project for you. This has literally been a 60+ hour full time job for me for which was entirely taken for granted. Shameful
I regrettably gave this company an additional 5 months of mine and my businesses time in legitimate hopes to see positive changes but instead things had only retrogressed. This company as a whole has not only breached the Project/Business Contract in more ways than one, but the CEO Arpit Jain continued to breach the NDA agreement as well. He openly admitted to the Better Business Bureau (BBB) about discussing my project with another source without my consent. CEO Mr. Jain refuses to accept any responsibility for the unethical, unprofessional and corrupt behaviors going on within his company even with all of the videos, photos, and documented proof that were provided to him. Therefore, he not only refused to grant me the warranted refund (per his own companies contract), but also refused to provide all of the confidential information which belongs to me as clearly stated within the signed Non-Disclosure Agreement.
This is Not how any business should be run and most of all not how customers should be treated. I had filed a lawsuit against Promatics Technologies for breach of contract and will be filing a second lawsuit for breach of NDA soon after.
This company is a SCAM! Buyers beware!
23. september 2021
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