ProHealth Longevity Anmeldelser 

No response to my request! No answers to my emails!
I purchased $161 worth of products on 04.06.2025.- NMN Pro.
It has been over two months and I have not received them. This is beyond outrageous, considering the product is supposed to be kept in cool.
USPS Priority Mail International cannot hold the product for that long.
I would like you to refund me and cancel the subscription. I sent this request because I feel MISLEAD. If they are being honest, they will accept it — otherwise, it would be unethical conduct of business.

I didn't subscribe and pro health keeps trying to take money from my card

Terrible customer service and communication. I had a subscription (delivery once every 3 months) and the money was taken from my account for that order. I had completely forgotten about it since I am dealing with infertility issues and IVF and there is no option to cancel an order. Customer service ignored my emails and offered no solution, they just directed me to their pharmaceutical team. I've been trying to talk to someone for 4 days, still nothing.

Bad customer service!!
No answer at emails, my parcel is taking three weeks now to get here.
It is at customer retention and investigation for two weekse now because the documents are not good.
I would like to receive my parcel and have contact with customerservice from ProHealth!

Horrible customer service I rate it 0 because the delivery to the Netherlands is from 2 to 6 weeks, I paid for my order only 35€ and I had to still pay for shipping and taxes 20€ with this kind of delivery you should deliver in 3 days max.

I would have given 0 star if it was possible.
Customer service is close to unexistent.
We ordered $600 worth of NMN in December and it never arrived. The service accepted to refund $500 because there are $100 of taxes that they will not refund.
Why should I pay taxes for a product I have never received?? The delay of response is also pretty long, the overall service is very bad for a product this expensive.

It been another week and my email appears to have been totally ignored.

I tried to give you the benefit of the doubt but:

no product -
bogus shipping information -
refusal to send out any legitimate tracking number -

The only assumption that can be made is that there never was any sincere attempt to fulfill the order so I will take the appropriate, additional steps. Please cancel the order...

Updated 1/23/2025...ProHealth did send a replacement via FedEx which I received yesterday. Thank you for making good on the order.
My concern is that I was given 2 previous shipping methods and dates, which both were not fulfilled. What happened to these orders? My schedule does not easily permit 8 to 5 phone calls.

I ordered in good faith and they took a large amount of money. No product. Now they are saying 6 weeks to make a delivery. This is a scam company nothing more, nothing less.

I have been taking prohealth NMN complete for about three months now and unlike other supplements I really can feel a difference in my energy levels and focus. The company itself is also very responsive with any issues which is nice to see. Interested to see what I will feel like after six months.

I have been taking this product since January and can honestly say I am feeling very well. I recently had an issue with the delivery of my monthly subscription product and the swift and complete resolution to the issue was just amazing, especially since for the most part, I caused the issue by not updating my address on their site. Kudos to them for standing by their product and for resolving my issue quicker and better than I expected. I highly recommend ProHealth.

Love the product

Placed an order on Sunday 18th

Website advised my card was rejected 4 times DESPITE the bank allowing transaction to go through

As a resultin in me paying 4times !

Have emailed PROHEALTH CUSTOMER CARE to resolve and to date NO RESPONSE ! ?????

Very very difficult and disappointing
Cmon PROHEALTH please advise ??

I had no benefit at all from my first order, cancelled the second order, BEFORE it was shipped. and am still being charged for the product. Company is not at all responsive, does not answer emails, nor calls. Really a shoddy product with great marketing and very poor management.

I initially decided to order the MNM Powder 250g from Prohealth due to the positive reviews and the product's advertised purity, hoping to save some money. However, upon arrival, the powder was not pure white and had a noticeable chemical smell, which raised concerns.

I contacted Prohealth via email to express my concerns, providing all necessary information, including the product name and my order number. Unfortunately, the customer support I received was inadequate, with only a single reply asking for details I had already provided.

The return policy seemed misleading as my initial inquiries went unanswered. Based on this experience, I could not recommend this company.

UPDATE AFTER CONTACTING CUSTOMER SERVICE:

15/05/2024
I received a follow-up message from Kathy. While she couldn't explain the color and chemical smell, I was partially refunded, and they sent a replacement product with expedited shipping at no additional cost.

Upon further inspection, it seems the initial package might have been tampered with by UK customs, as the seal was removed.

Given the improved response and resolution from customer support, I am updating my review to 5 stars for their efforts. Unfortunately, I do not have access to advanced equipment to test the product's purity comprehensively. However, I was able to test the pH and solubility in water, both of which were satisfactory.

Go elsewhere, poor delivery and significant customs charge. None of this is stated in anywhere.
Lesson learned for me and don't do the same yourselves.
Buy from iherb, never had any issues with them

Quick response after the order, but they forget to mention that you need to pay an additional € 37,74 custom duties (Netherlands) on a € 311 order

This company is great - they stand behind all of their products and are one of the most customer-service oriented companies we have ever dealt with, bar none.

The quality of their supplements is very high and the prices are reasonable. Over the years we've bought things like Hydrocurc and Thymus Pro and the shipping was fast and items well-packaged.
They have an online Nutrition Advisor you can chat with, although we've not done this ourselves. Their customer service is available by phone and are easy to reach and quite helpful.
All in all, we'd highly recommend this company to anyone.