The customer service was excellent, the man who helped me was knowledgeable, patient and helpful. He talked me through the benefits of each range, according to my needs and there was no heavy selling.... Se mere
Lokation
Skift lokationUnit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very good service, listened to what I was saying I was looking for and made recommendations to fit what I needed, they also didn’t try to get me to buy the most expensive knife that fit what I was loo... Se mere
ProCook’s team was very helpful when I was deciding on items I wanted to order, their delivery service was so useful because triply frying pan and large pot were heavy. I also bought other items that... Se mere
Virksomheden har svaret
Very happy with the purchase it’s what I wanted reasonably priced too, helpful advice from the shop assistant
Virksomhedsoplysninger
Skrevet af virksomheden
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrevet af virksomheden
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktoplysninger
Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, Storbritannien
4,8
Fremragende
403 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Helpful Staff and lots to choose from.
13. juni 2026
Besvarelse fra ProCook - Epsom
We are happy you enjoyed our staff and selection.
Won't be returning …
I popped into the store on Saturday afternoon. The shop was very quiet, with two members of staff and only one other customer present. That customer was speaking with one of the staff members, while the other member of staff was behind the counter.
I approached her for advice on buying a good frying pan, as one I had previously purchased from another brand had not performed well. I'm not an expert when it comes to cookware and was hoping to receive some genuine guidance. I was fully prepared to spend more on a quality pan if it meant getting something durable that would last long term.
The staff member showed me two options, but when I asked about the difference between stick and non-stick pans, she seemed disinterested. It may be a basic question, but I genuinely didn't understand the differences and was looking for expert advice. I explained that I simply wanted a good pan for everyday family cooking.
At that point, she told me she needed to return to her other customer, despite that customer already being assisted by her colleague. As a result, I left the shop disappointed and still without the advice I had come in for.
I had been ready to make a purchase with a budget of around £100, but instead I felt ignored and unwelcome. It's a shame because the shop itself is lovely, but based on this experience I won't be returning
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra ProCook - Epsom
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Quality products for serious cooks
Convenient location with excellent range of kitchen products.
Polite and efficient service.
29. maj 2026
Great in store service
A very helpful, knowledgeable and patient assistant.
Good selection of products. Safety was important when viewing the knives.
6. juni 2026
Really helpful guy Meshra I think
Really helpful guy Meshra I think. Excellent service and recommendation.
6. juni 2026
Besvarelse fra ProCook - Epsom
We're so glad you enjoyed our clear pricing, quality, and displays! We appreciate your kind words.
Having been a regular at Lakeland for a…
Having been a regular at Lakeland for a decade and needing a new chopping board the array of quality products on offer and the nice environment on the shop allowed for a sensible selection to be made and browsing. Lovely shop, nice staff and very reasonably priced. Will go back 100%
25. maj 2026
Besvarelse fra ProCook - Epsom
We are so happy to hear you had such a positive experience finding a new chopping board! We truly appreciate your decade of loyalty and kind words about our staff and selection. We look forward to welcoming you back again soon.
Besvarelse fra ProCook - Epsom
We're delighted you enjoyed our service and products!
very friendly and helpfull staff
very friendly and helpfull staff, excellent cariety of goods, excellent quality and prices.
24. maj 2026
Besvarelse fra ProCook - Epsom
We're so happy you enjoyed our variety of goods, quality, and prices. We appreciate your kind words about our staff!
Besvarelse fra ProCook - Epsom
We appreciate your kind words.
Besvarelse fra ProCook - Epsom
We appreciate your kind words about our team.
Besvarelse fra ProCook - Epsom
We're glad our team was knowledgeable and helpful.
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