The young man who dealt with us was absolutely superb. His knowledge of the products was outstanding, his manner and approach were excellent. At no point was there any pressure to buy, I merely ac... Se mere
Lokation
Skift lokationUnit 8 The Avenue The Lexicon Centre, RG12 1BD Bracknell, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bought a salt and a pepper mill, had a few issues with them. Spoke to Alison at pro cook customer services, what a lovely lady and sorted issue out to my satisfaction - thank you!
Virksomheden har svaret
Super service on a very busy Saturday afternoon . The two staff members who helped us to make choices on pans and knives were so very helpful and knowledgeable - one staff member was still in trainin... Se mere
Virksomheden har svaret
The store person was very helpful when we made our selection he helped us to select a block for them very happy with my purchase
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrevet af virksomheden
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktoplysninger
Unit 8 The Avenue The Lexicon Centre, RG12 1BD, Bracknell, Storbritannien
4,7
Fremragende
354 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Item marked as £19 charged £20
Item marked as £19 charged £20
Couldn’t bothered to go back
Just bad service
29. maj 2026
Besvarelse fra ProCook - Bracknell
angela
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Chloe
Customer Service Support
Besvarelse fra ProCook - Bracknell
We're glad you enjoyed our products and found our staff helpful!
Besvarelse fra ProCook - Bracknell
We appreciate your kind words about our team.
Staff were not very approachable and…
Staff were not very approachable and had little knowledge of products until I found a better member of staff
24. maj 2026
Besvarelse fra ProCook - Bracknell
We are sorry to read this and will pass your comments over to the store
Besvarelse fra ProCook - Bracknell
We're happy to hear you love your chopping boards! We appreciate your positive feedback.
The item we purchased is of good…
The item we purchased is of good quality and transaction was handled quickly and efficiently.
16. maj 2026
Besvarelse fra ProCook - Bracknell
We're so glad you found the item to be of good quality and that your transaction was quick and efficient!
The store person was very helpful when…
The store person was very helpful when we made our selection he helped us to select a block for them very happy with my purchase
6. maj 2026
Besvarelse fra ProCook - Bracknell
We're so happy to hear our team provided excellent assistance with your selection! We appreciate you sharing your positive experience.
Very helpful staff with great knowledge…
Very helpful staff with great knowledge of your products! I bought a second butter dish as a gift.
Thank you.
7. maj 2026
Besvarelse fra ProCook - Bracknell
We appreciate you taking the time to share your positive experience! We're so happy to hear that our staff was helpful and knowledgeable, and that you liked our butter dish.
Besvarelse fra ProCook - Bracknell
We're so happy you found our service excellent and our atmosphere friendly! We appreciate your feedback.
Besvarelse fra ProCook - Bracknell
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Besvarelse fra ProCook - Bracknell
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Friendly and helpful service
Friendly and helpful service. We were able to use a knife to test it's sharpness when cutting vegetables.
3. maj 2026
Procook redeemed by Mahesh - Thankyou
Amendment to my original review but I value and appreciate the resolve and the manner of swift & polite communication by Mahesh from the ProCook customer service team - this is what excellent customer service by a high-end retailer looks like (take note Drew from Bracknell store)
I still haven't given the full 5 STARS because the ProCook management should pay attention to the Bracknell store and in particular the staff members like Drew who are rude, unhelpful and do not represent the aftersales service one would expect from ProCook.
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra ProCook - Bracknell
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Great products and great staff.
28. april 2026
Besvarelse fra ProCook - Bracknell
We appreciate you sharing that our staff and products are great. We are so happy you enjoyed that!
Great stock and layout
Great stock and layout, plus staff are friendly too. We’ve been a couple of times and are pleased with our purchases.
27. april 2026
Besvarelse fra ProCook - Bracknell
We appreciate you sharing your experience! We're so happy to hear that you were pleased with our stock, layout, and friendly staff and your purchases.
Very helpful staff
Very helpful staff. I looked online first and decided to go to the store to look at the colour and quality of the saucepans. I was not disappointed and bought a set.
23. april 2026
Besvarelse fra ProCook - Bracknell
We're happy to hear our staff were helpful and that you were pleased with the saucepans' colour and quality. Thank you for purchasing a set and sharing your positive experience!
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