Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... Se mere
Virksomheden har svaret
Lokation
Skift lokationBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
On this occasion, pro Cook had the pans we were looking for. The offer was attractive and we were keen to take advantage. Additional items had to be purchased as the offer threshold was not met initia... Se mere
Virksomheden har svaret
Excellent service. I had to get a water fizzer replaced under guarantee and there was no quibble at all. The lady at the counter immediately replaced it after 21 months, was very sympathetic and helpf... Se mere
Virksomheden har svaret
Staff were helpful in advising me on getting the best deal for the saucepans I bought. Plus the 20% off because it was bankholiday.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrevet af virksomheden
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktoplysninger
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, Storbritannien
4,8
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
friendly staff and beautiful products
friendly staff and beautiful products, 10/10, would visit again
31. maj 2026
Besvarelse fra ProCook - Bluewater
We're so glad you enjoyed our staff and products! We appreciate your kind words.
The shop is very well laid out and easy…
The shop is very well laid out and easy to find things and the staff were very helpful
26. maj 2026
Besvarelse fra ProCook - Bluewater
We're so glad you found our shop well-organized and our staff helpful! We appreciate your kind words.
On this occasion
On this occasion, pro Cook had the pans we were looking for. The offer was attractive and we were keen to take advantage. Additional items had to be purchased as the offer threshold was not met initially, a very good marketing ploy!!
25. maj 2026
Besvarelse fra ProCook - Bluewater
We're glad you found the pans you were looking for and appreciated the offer! We hope you enjoy your new items. Thank you for your feedback.
Staff were helpful in advising me on…
Staff were helpful in advising me on getting the best deal for the saucepans I bought. Plus the 20% off because it was bankholiday.
25. maj 2026
Besvarelse fra ProCook - Bluewater
We're so glad our team could help you find a great deal on your saucepans! We appreciate your kind words.
Lovely Young lady (lexis) was extremely…
Lovely Young lady (lexis) was extremely helpful, knowledgeable and polite.
27. maj 2026
Besvarelse fra ProCook - Bluewater
We're so glad our team member was extremely helpful, knowledgeable, and polite. Thank you for your kind words!
Helpful and knowledgable staff member
Helpful and knowledgable staff member. We were very pleased with our purchase and the help we were given. Thank you
26. maj 2026
Besvarelse fra ProCook - Bluewater
We're delighted our knowledgeable team provided excellent help and that you were pleased with your purchase. Thank you!
Besvarelse fra ProCook - Bluewater
We really appreciate your kind review.
Besvarelse fra ProCook - Bluewater
We appreciate your positive feedback.
Bought the tri-ply stainless steel pan…
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had in mind which wasn’t suitable for our type of cooking and hob. The pan itself and a solid quality unit which also looks great!
16. maj 2026
Besvarelse fra ProCook - Bluewater
We're happy to hear that our team provided helpful advice, guiding you to the perfect tri-ply stainless steel pan. We're glad it suits your cooking needs and hob type. Thank you for your positive feedback!
Besvarelse fra ProCook - Bluewater
We're happy you found what you wanted at a reasonable price!
The staffs gave me a brilliant customer…
The staffs gave me a brilliant customer service.
I will go to the branch again and also introduce family and friends.
The products brought was also good
19. maj 2026
Besvarelse fra ProCook - Bluewater
We're so happy to hear our staff provided brilliant customer service and that you enjoyed our products! We appreciate your recommendation and look forward to your next visit.
Excellent staff who dealt with my query…
Excellent staff who dealt with my query and resolved it efficiently
16. maj 2026
Besvarelse fra ProCook - Bluewater
We're so glad our staff efficiently resolved your query. Thank you for your kind words!
Excellent service
Excellent service. I had to get a water fizzer replaced under guarantee and there was no quibble at all. The lady at the counter immediately replaced it after 21 months, was very sympathetic and helpful. Lovely people! I'm very happy with ProCook.
14. maj 2026
Besvarelse fra ProCook - Bluewater
We are so pleased to hear about your excellent experience with our service and the seamless replacement of your water fizzer. We appreciate your kind words.
Rude staff in bluewater
I rang the store and asked them to save mugs for me which they happily did. When I got to the store the lady who served us was very rude! Everything seemed a problem, from the fact “I’ve had to go round the store collecting these, that’s why they’re loose” my husband asked if she could possibly wrap the loose ones in something for protection, “well I’ll have to see what I can find “ my husband told her there was bubble wrap behind her, “I’m aware of that “ she snapped “I can only do my best “ as a customer that’s all we asked! I can’t believe the difference between the service in bluewater store compared to Ashford. The gentleman in Ashford was very helpful and friendly.
9. maj 2026
Besvarelse fra ProCook - Bluewater
We are truly sorry to hear about your recent experience. We appreciate you bringing this to our attention and we are addressing this feedback with our team to ensure better service.
Bought knives for my new kitchen in…
Bought knives for my new kitchen in November started using them February once kitchen was completed 3 months and rather stainless steel has rust all over them
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra ProCook - Bluewater
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Polite and helpful staff
Polite and helpful staff. A good selection of products at reasonable prices.
14. maj 2026
Besvarelse fra ProCook - Bluewater
We're so glad you enjoyed our polite, helpful staff and product selection at reasonable prices!
I love this store
I love this store, the products are of very good quality, the sellers are wonderful
10. maj 2026
Besvarelse fra ProCook - Bluewater
We're so glad you love our store and found our products and sellers wonderful! Thank you for your kind words.
Besvarelse fra ProCook - Bluewater
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Replacement lid
Went to the shop. The item I required was there - it was a replacement lid. All fine and happy with purchase
8. maj 2026
Besvarelse fra ProCook - Bluewater
We're happy to hear that you found the replacement lid you needed at our shop. Thank you for your purchase; we appreciate your positive feedback!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.