At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brou... Se mere
Lokation
Skift lokationUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great customer service. Shop assistant appeared to have good product knowledge and took time to explain options and demonstrated where necessary. Great value and good quality knife sets. Very happy cu... Se mere
Virksomheden har svaret
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... Se mere
Virksomheden har svaret
Really knowledgeable staff! We were replacing our cookware after having an induction hob installed. There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwash... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrevet af virksomheden
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktoplysninger
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, Storbritannien
- 01233 624126
4,8
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great shop and service
17. november 2025
Besvarelse fra ProCook - Ashford
We're glad you enjoyed your experience with us! Thank you for your positive feedback; it means a lot to us.
Besvarelse fra ProCook - Ashford
We're happy to hear that you are amazed by the masher you purchased from our company. Thank you for your positive feedback!
Found what we were looking for
Found what we were looking for. And cheaper than we were expecting. Prompt service at the till.
16. november 2025
Besvarelse fra ProCook - Ashford
We're happy to hear that you found what you were looking for at a great price! We appreciate your recognition of our prompt service; thank you for your feedback.
Very helpful assistant.
18. november 2025
Besvarelse fra ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great selection of goods
Very friendly staff . Good selection of products . Bought a bread maker which are very difficult to buy in stores they seem to be all online so was very pleased to see the actual thing and purchase in store
14. november 2025
Besvarelse fra ProCook - Ashford
We're delighted you found our staff friendly and our product selection good. We're so pleased you could find and purchase a bread maker in our store!
A quality but competitively priced toaster
Good quality, well priced toaster. Recommend.
14. november 2025
Besvarelse fra ProCook - Ashford
We're happy to hear that you find our toaster a good value! Thank you for your recommendation; we appreciate your feedback.
Besvarelse fra ProCook - Ashford
We appreciate your positive feedback! We are so happy to hear our staff was helpful and that you liked our displays.
Besvarelse fra ProCook - Ashford
We appreciate you letting us know our staff was helpful and our service was excellent for you. Thank you for your positive feedback!
Besvarelse fra ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful during your purchase.
Besvarelse fra ProCook - Ashford
We appreciate your positive feedback! We are so happy to hear our staff provided excellent service in the store.
Great pots and pans at good sale price
10. november 2025
Besvarelse fra ProCook - Ashford
We're happy to hear that you are pleased with the quality and value of our cookware. Thank you for your positive feedback!
Great product
Great product, shame about the bombardment of emails, nearly every day. And the threat of- ‘use your voucher before it’s too late’ surely the voucher lasts at lead a few months? I only made my purchase a week ago and if I needed anything else I would have bought at the same time as this purchase
9. november 2025
Besvarelse fra ProCook - Ashford
We appreciate your feedback and are glad you like the product. We are sorry the volume of emails and voucher communication caused concern. We'll review our email frequency and voucher policy to improve the experience. Thanks for bringing this to our attention.
Staff so helpful.plentyof stock .would…
Staff so helpful.plentyof stock .would recommend.
12. november 2025
Besvarelse fra ProCook - Ashford
We appreciate your positive feedback! We are so happy to hear our staff was helpful, and that you liked our plentiful stock.
Besvarelse fra ProCook - Ashford
We appreciate you sharing that our service was helpful and that we had what you wanted. We are so glad to hear it! Thank you.
Everything That you could want for a kitchen
Everything That you could want for a kitchen In one place. Excellent selection of equipment
9. november 2025
Besvarelse fra ProCook - Ashford
We're happy to hear that you had such a positive experience! It means a lot to us that you appreciate our excellent selection of kitchen equipment. Thanks for your feedback.
I bought two different knives
I bought two different knives. When I get home they are both the same. My fault, I should have checked them before I left.
4. november 2025
Besvarelse fra ProCook - Ashford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
I like the products first time I bought
I like the products first time I bought
On line usually go to the shop
25. oktober 2025
Besvarelse fra ProCook - Ashford
We're happy to hear that you like the products and that this was your first online purchase with us. Thank you for your feedback.
Freddie Howe helped us with our new…
Freddie Howe helped us with our new plates
That we purchased.
He was very friendly and showed us different colours and variety’s.
100% customer service and we will definitely be using pro cook again due to this !
7. november 2025
Besvarelse fra ProCook - Ashford
We're happy to hear that you received excellent assistance while choosing your new plates. We appreciate your feedback and are so glad you experienced great customer service. We look forward to your next visit!
Fantastic service
Fantastic service. Knowledgeable staff and all had a sense of humour
8. november 2025
Besvarelse fra ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our service fantastic and staff knowledgeable with a sense of humor.
Excellent advice and products as always
6. november 2025
Besvarelse fra ProCook - Ashford
We appreciate your positive feedback. We are so happy you liked our excellent advice and products.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.