Having used Premier Inns for years and always had a good experience and slept really well and needing to replace our mattress I thought I would buy one of the Premier Inn’s ones, These mattresses a... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We needed a new mattress and, having stayed in several Premier Inns over the summer, we decided to buy one of their extremely comfortable mattresses. Ordering was easy, delivery was on time and we are... Se mere
Virksomheden har svaret
We bought the firm pillows and we were not disappointed. Anytime you buy “hotel” pillows within weeks they’re flat. These are totally different. Pillows have kept the shape, firmness and bounce. I wou... Se mere
Virksomheden har svaret
So helpful when we encountered an issue. Replacement items sent through really quickly. Great to speak to a person on the phone rather than an automated message. Great service. Highly recommend.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Skrevet af virksomheden
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Kontaktoplysninger
4,5
Fremragende
5 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A good night's sleep
I ordered the pillows as our stay at your Port Solent hotel was very comfortable. So far at home, they are still comfortable. The delivery service was when it was expected so no issues there.
31. juli 2026
Besvarelse fra Premier Inn At Home
We are so pleased to hear that our pillows are bringing the comfort of your Port Solent stay into your home. We appreciate you sharing your positive experience with us Beverley.
Kind regards,
Sam at Premier Inn At Home
One of the best mattresses I've ever ordered
Ordering is click click, pay, done, simple, as with anything that you buy online these days. Delivery was sorted, and it arrived on time on the right day, Delivery team even txt me when they were 30mins away, another plus.
So far the mattress excellent with only 1 minor point, and that is that some of the springs squeak. Hopefully this will go once the mattress has settled in for a few more months, but very pleased overall.
1. august 2026
Besvarelse fra Premier Inn At Home
We're delighted to hear that your ordering and delivery experience was so smooth and efficient. It's wonderful to know you're pleased with your new mattress overall.
Kind regards,
Sam at Premier Inn At Home
Besvarelse fra Premier Inn At Home
Hi, can we ask you to move your review to our hotel page. That way the correct teams can see this.
Kind regards, Sam at Premier Inn at Home
Great quality.Would recommend
Great quality.. Hotel feel .. bought the summer quilt bundle and i am about to buy the winter quilt.
1. august 2026
Besvarelse fra Premier Inn At Home
It's wonderful to hear that you're enjoying the great quality of our summer quilt bundle and that it gives you a hotel feel! We're thrilled you're considering our winter quilt too.
Kind regards, Sam at Premier Inn At Home
What great pillows.
What great pillows.
Soft , supportive and hold their shape.
Delivery extremely swift.
Top class all round.
7. august 2026
Besvarelse fra Premier Inn At Home
We're so pleased to hear you're enjoying your pillows and that they are soft, supportive, and hold their shape. It's great to know.
Kind regards, Sam at Premier Inn At Home
Great communication regarding my order
Great communication regarding my order
Prompt & on time delivery
7. august 2026
Besvarelse fra Premier Inn At Home
Thanks Hazel,
All the best, Sam at Premier Inn At Home
Second time ordered from Premier Inn
Second time ordered from Premier Inn,
Both times have been perfect . This company delivers what it promises.
The delivery guys who delivered our new mattress bundle were both very polite and carried out both the delivery and taking our old mattress away so efficiently. Well done guys .
Would definitely recommend this company .
Nice to find a company that does what it advertises.
Mattress so comfortable.
Well done all
12. juni 2026
Besvarelse fra Premier Inn At Home
It's wonderful to hear that your experience with us has been perfect on both occasions! We're so pleased that our delivery team provided such efficient and polite service. We're also delighted that you're finding your new mattress so comfortable. Thanks Carole.
All the best, Sam at Premier Inn At Home
Easy to order
Easy to order. Delivery not good using Evri (mislaid parcel so arrived later than expected) Good quality have bought bedding a few times now
7. august 2026
Besvarelse fra Premier Inn At Home
We're glad to hear you appreciate the quality of our bedding and found ordering easy. We're concerned about the delivery delay you experienced and will note this with our delivery partner.
Kind regards, Sam at Premier Inn At Home
Good bed
Good bed . Supportive and soft on top . Very unpleasant chemical smell for first 3 days. Very good so far
7. august 2026
Besvarelse fra Premier Inn At Home
We're so glad to hear you're enjoying the comfort and support of your new bed! We appreciate you letting us know about the initial new product smell, and we're happy it dissipated quickly.
Kind regards, Sam at Premier Inn At Home
Love the mattress it’s very…
Love the mattress it’s very comfortable, delivery was not the best, they were hesitant to take the mattress upstairs and there was a mix up regarding taking away old mattress which was sorted out eventually but regard a reluctant call to their head office.
31. juli 2026
Besvarelse fra Premier Inn At Home
We're glad you're enjoying your comfortable mattress! We're sorry to hear about the delivery issues and the old mattress removal mix-up. We are reviewing our delivery procedures to prevent similar situations.
Claire
Premier Inn At Home
Besvarelse fra Premier Inn At Home
We are so happy to hear that our team was helpful with your order. We appreciate your kind words.
Claire
Premier Inn At Home
Lovely pillows come with pillow…
Lovely pillows come with pillow protectors...Sadly the delivery was late because the first set "went missing" after the delivery company DHL "lost" them. BUT they were quickly replaced and then delivered OK. ...All's well that ends well........
6. august 2026
Besvarelse fra Premier Inn At Home
We're truly sorry to hear about the initial delivery issue with your pillows. We understand how frustrating delays can be, and we appreciate your patience as we worked to resolve it. We're glad the replacements arrived safely and that you're happy with the lovely pillows and protectors.
Claire
Premier Inn At Home
Besvarelse fra Premier Inn At Home
We're so glad to hear your delivery was good and that you're enjoying a restful night's sleep! We appreciate your feedback.
Claire
Premier Inn At Home
Worst service ever
Made online booking for Plymouth as I have many times. I was unaware that owing to Firework Championship taking place premier not keen on accepting booking for night before and one night of championship, Got all the way through booking (although my account kept using my spouses name not mine) after paying had message stating problem pls phone. so phoned. Took 20 minutes to get through. Then informed that the room had been booked to someone else (over the fireworks at higher rate !!) no alternative available. Clearly disinterested person on phone. Luckily found Invicata hotel who could teach Premier inn how it should be done. Used premier for years - not any more
10. august 2026
Besvarelse fra Premier Inn At Home
Can we please ask you to move your review to the Hotel page Jim, that way you can be sure the correct teams pick this up.
Kind regards, Sam at Premier Inn at Home
We were so pleased with the ease of…
We were so pleased with the ease of ordering and paying. Had choice of delivery dates, and was kept informed of delivery time. Guys were polite tidy and very quick in unpacking the goods and setting them up.
6. august 2026
Besvarelse fra Premier Inn At Home
We're so pleased to hear that ordering and payment were easy for you, and that you were kept informed about your delivery. It's wonderful that our team was polite, tidy, and quick!
Claire
Premier Inn At Home
Besvarelse fra Premier Inn At Home
We have pleased to hear that you are happy with the service provided.
Claire
Premier Inn At Home
Every aspect of the product and…
Every aspect of the product and delivery was excellent. The mattress quality is superb and exactly as I experienced in Premier Inn, Gloucester Quays, the staff at which were very helpful in pointing me in the right direction to be able to buy it from your website so easily
6. august 2026
Besvarelse fra Premier Inn At Home
We're delighted to hear that you had such a positive experience with both our product and delivery. It's wonderful to know that the mattress quality is superb and that our team , were so helpful. We appreciate you sharing your feedback!
Claire
Premier Inn At Home
Love the bedding
Love the bedding, not sure what else I can order as I have everything!
20. februar 2026
Besvarelse fra Premier Inn At Home
We're so happy to hear how much you love our bedding! It's wonderful to know you're enjoying your purchases.
Kind regards, Louise at Premier Inn At Home
Fantastic pillows best I’ve ever bought…
Fantastic pillows best I’ve ever bought and I’ve tried a lot I find they keep there shape well
5. august 2026
Besvarelse fra Premier Inn At Home
We are so happy to hear you find our pillows to be the best you've ever bought and that they keep their shape so well! Thanks
Kind regards, Louise at Premier Inn At Home
We have found the mattress very…
We have found the mattress very uncomfortable and have had to purchase a mattress topper as it is very firm, nothing like the ones we have slept on in the hotels.
13. september 2025
Besvarelse fra Premier Inn At Home
We're truly sorry to hear that your mattress has been uncomfortable and that you've had to purchase a topper. We do hope you are allowing time for the mattress to settle and relax, and also for your own body to get used to the new support.
Best regards, Louise at Premier Inn At Home
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