Preen & Clean Anmeldelser 

Had our first visit from Preen&Clean today. Was given a morning slot and they arrived in that time. Everything was explained well by Kye our cleaner who did a great job on all the windows, doors and conservatory. The website and app is easy to use and you can see your invoices clearly. They also message you the day before so you can make sure everything is ready for them.

Really happy with my first clean. Windows are already looking much better and it was a job well done!

Excellent service, windows well done, thankyou.

I was very happy with my first window clean from Preen and Clean. They were very thorough and paid attention to detail with the sills etc. Their promise to come and clean again if you’re not happy is brilliant, but not needed. I highly recommend them.

Done a fabulous job of cleaning windows didn't rush the job either reasonable price

Superb first clean .. very happy with the result and pricing

From first booking, to first clean was so quick and with great communication.
Window cleaner knocked to check what needed doing was very polite very friendly and professional. Job done to very high standard and I was invoiced for payment later in day.
Great service with no stress all effortless, and with great price, booked for once every month.
Highly recommend.

Very good and thank you

Against my advice, my partner decided to book Preen & Clean for a regular six-weekly window-cleaning service.
Considering our windows had not been cleaned for quite some time, I expected a noticeable improvement after the first visit. Unfortunately, the result was borderline unacceptable. There was still visible dirt left on the windows, along with noticeable streaks. I initially brushed this aside, giving them the benefit of the doubt and assuming the next visit would be better. ……. It wasn’t.
We continued using the company for a few more months, and then came the incident that ultimately made us question the reliability of the entire service.
On one occasion, we were told that our windows had been cleaned when they categorically had not. This is not a matter of opinion or assumption — I can substantiate this.
We were at home all day and had deliberately left the garage open to provide access to the windows at the rear of the property. The windows simply had not been cleaned, and there was clear evidence to confirm this.
When I contacted the company to query the missed clean, I was initially told that their technician had attended and cleaned the windows.
I was then given a completely different explanation — that the technician had apparently been turned away by a member of the household.
Neither explanation made sense, because nobody had turned a technician away.
It has since become apparent that the technician had actually attended the wrong house.
Quite frankly, I find the whole situation an absolute joke. What makes matters worse is that we were sent a message confirming that our windows had been cleaned when they categorically had not.
If the technician had gone to the wrong property, then surely that should have been identified and communicated honestly when we raised the issue. Instead, we were initially told the windows had been cleaned, followed by an explanation that the technician had been turned away — neither of which was correct.
Overall, I have been extremely disappointed with both the standard of cleaning and the reliability of the service.
Mistakes can happen, but what I find particularly unacceptable is being told that a job had been completed when it hadn't, followed by two contradictory explanations when the issue was challenged.
Based on our experience, I would absolutely not recommend Preen & Clean for window cleaning.

Really easy to use the service and really happy with the result. Windows look great!

Very impressed with the service and the quality of the work as well as the use of technology for making the booking and paying process as easy and straightforward as possible! On top of that our windows have come up fantastic! Very pleased

The windows once dry were left spotless, a good and professional job was done by Paul.

1st clean completed & I'm more than pleased. Friendly chap smiling on arrival.
Turned up when they said they would.
Window sills cleaned & front door looking good.
Definitely be using again thank you.

Very impressed with first clean. Cleaner explained the routine & water used. Happy customer. 🥰

Arrived on time, very friendly and quickly completed first clean Weds 2nd, however 2 x window trickle vents left damaged on the floor without comment. We found the parts on the ground. Have submitted a complaint but no contact yet 5th.

UPDATE 11.09.2026:

After leaving my original review, Preen & Clean contacted me and offered to come back and clean the windows again free of charge.

They have now been back, and this time I’m really happy with the result 😊 The windows were cleaned properly and were left lovely and clear, with no streaks or residue.

I really appreciate that they took my feedback seriously and came back to put things right. Great customer service and a much better result this time. Thank you! 😊

02.09.2026
I’m giving 3 out of 5 stars for my first clean.
I absolutely loved the communication and organisation! They messaged me beforehand to let me know when they were coming, and when the time changed, they contacted me again to keep me updated. Honestly, my kind of people 😁 I love when everything is organised and communication is this good!

Unfortunately, the actual clean could have been better. All of my windows were left with visible streaks/residue on the glass. The windows are definitely cleaner, but the marks left behind spoil the overall result and make some of them look as though they haven’t been properly cleaned.
As this was my first clean with them, I’m happy to give it another try. I’ll book the next clean as planned and see how it goes next time. Hopefully this was just a one-off, as I really liked everything else about the service 😊

Very pleased with my first window clean. Professional, polite and friendly service.

Very poor service first time using a hot wash service.No introduction of arriving on my property and spend very little time and left my premises without any notification windows at the back looks still the same as before.

Easy to book and pay. Great job done by cleaner, followed instructions re gate and dog. Windows looked great afterwards. Very happy with service! Booking again