PostcardMania Anmeldelser 

340
•
TrustScore 4.5 ud af 5

4,3

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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

They make the postcard creative (slightly more than I’d expect to be charged, but still less expensive than out sourcing or spending the time and frustration myself). Cards come clean every time (I ha... Se mere

Bedømt til 5 ud af 5 stjerner

PostcardMania is very service oriented. It's been smoother getting our promo ready and out than I expected. And, we actually got activity off the first mailing! :)

Bedømt til 5 ud af 5 stjerner

Elyse was super helpful in helping me get my order completed and shipped out. She got any errors corrected quickly and put my mind at ease when I got a little frustrated with the process. Thanks Elys... Se mere

Bedømt til 3 ud af 5 stjerner

First two mailings had much frustrations. Poor communication, lack of follow thru , misleading postage quotes, poor attention to detail on creating mail piece. Third mailing was so much b... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Marketingvirksomhed

Skrevet af virksomheden

Join 81,767 Businesses & Plan your direct mail marketing campaign FREE. PostcardMania designs, prints and mails postcard mailers for advertising


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

340 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 80 % af deres negative anmeldelser

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4,3

Alle anmeldelser

(340)

78 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Always top service!

Everyone at Postcardmania is just great! My contact person is Ashley and she is diligent and patient (because silly me always gets something wrong ;)) and I am always satisfied with the results. Couldn't ask for more!

17. juli 2023
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Besvarelse fra PostcardMania

Thank you for the amazing review! I will be sure to let your Marketing Team know how well they did at making your experience that much better!

Bedømt til 1 ud af 5 stjerner

$5500 spent and ZERO leads from my campaign. Save your money.

The choice to use Post Card Mania for my marketing will go down as one of the most expensive wastes of time I will ever deploy in my business. When I first reached out to them, I asked very specific questions about whether or not this type of campaign would be a good fit for my industry and was assured that they had had great success with situations just like mine, with a campaign just like they recommended. $5500 later I received 3 PHONE CALLS (one from my own number, one from the company itself) and 2 web leads (both from the company itself). I was talked into the fact that the best way to see success would be a longer duration campaign to more people. MY MISTAKE. I'm not a professional marketer, so I trusted them to be. The amount of disappointment I have from using this service is enormous. I'm actually shocked at how many good reviews they have.

17. november 2022
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Bedømt til 5 ud af 5 stjerner

McKinley is awesome and always…

McKinley is awesome and always available to answer my questions.

7. juli 2023
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Besvarelse fra PostcardMania

Thank you for the amazing review! I will be sure to let your Campaign Coordinator, McKinley, know about your kind words!

Bedømt til 5 ud af 5 stjerner

Thank you to Chris my initial contact…

Thank you to Chris my initial contact and to Linda my account manager and the whole design team especially Mali who got it right the second try by using the pictures I gave them and following my instructions on what I wanted for my post cards. It turned out better than I ever could have expected or imagined in a short amount of time.

27. juni 2023
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Besvarelse fra PostcardMania

Thank you for the amazing review and kind words! We appreciate it and I will be sure to let your Marketing Team know how well they did at making your experience that much better!

Bedømt til 5 ud af 5 stjerner

Jayla

Jayla, thank yo for babysitting me! You are awesome.

23. juni 2023
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Besvarelse fra PostcardMania

Thank you for the 5-Stars!!

Bedømt til 3 ud af 5 stjerner

A complete debacle but a refund offered

The very important, one-time postcard mailing, I trusted Postcardmania to handle for our small business, was mailed three days later than promised, which means the recipients won’t get them in time. A significant investment was made to obtain the mailing list used and to attend the event being promoted in the mailing, so the postcards going out late is a huge problem and a significant disappointment. The delay appears to be the result of over committing to a tight timeline and quality control issues with the mailing list. The printing costs were refunded as a result of the delay.

28. maj 2023
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Besvarelse fra PostcardMania

Hi Terri- Sorry to hear there was an issue with your order! We work as quickly as we can but unfortunately delays can occur; for example, finding hidden rows in a provided list file. This is something we certainly should have checked before your order was placed and we're addressing this internally. Although, I'm very glad to see our team was able to handle this issue for you and get your order out 5 business days after your order was placed. I am sorry we didn't make you fully happy and earn 5-Stars but we wish you luck with your future marketing efforts.

Bedømt til 5 ud af 5 stjerner

AMAZING

PostcardMania is full of people who genuinely care about your business and are always there to help and answer any questions you have!
Growth Summit is also very fun and informative, I suggest going!

24. maj 2023
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Besvarelse fra PostcardMania

Thank you for the amazing review! We appreciate the kind words and glad you enjoyed Growth Summit!!

Bedømt til 5 ud af 5 stjerner

Excellent experience with the whole team

Excellent experience with the team. I have been so happy with the speed and quality of the work. It's a breeze if you just pay attention! Don't listen to the naysayers.

1. maj 2023
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Besvarelse fra PostcardMania

Thank you for the kind words! We wish you the best ROI!

Bedømt til 1 ud af 5 stjerner

This company loses sight of the…

This company loses sight of the original goal and pressures you to get into a much more expensive program. My original desire was to send post cards to people in my immediate area, but they totally ignored me then sent me the addresses while I was on vacation and didn’t have time to review on my computer. I had made my goal clear, but by the time it was passed down through the system, no one knew what my original plan was. The digital campaign is very sketchy and I wasn’t sure it reached real people. It’s way too expensive for zero results. I am sick that I wasted so much money with this company.

7. januar 2023
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Besvarelse fra PostcardMania

Hi Angela, We're sorry to hear you feel this way. Every step of our process requires direct approval from our clients this includes your mailing list and the online ads you purchased with your campaign. Your 3,000 postcards were mailed to your approved list for three consecutive months; which seems to be what was discussed upfront. I do see that we spoke with you about this and agreed to your request to ship you additional cards at no cost so we're glad to see that got handled. Regarding your online ads, the results are reported directly to us from both Google and Facebook and we haven't seen anything that would indicate their stats are inaccurate. Your ads were displayed 322,332 times resulting in 3,205 total clicks to your website which means we doubled the average click-through rates for those platforms. We hope some of those clicks converted for you and wish you luck with your future marketing.

Bedømt til 1 ud af 5 stjerner

Postcardmania failed to perform

I was searching for a company to do some online marketing and Postcardmania came up in the search engines. After speaking with them the convinced me that the online marketing in conjunction with postcards would greatly enhance my returns, so I contracted with them. Eight weeks into the campaign I had ZERO leads back, and demanded that they give me a listing of their online marketing efforts in my behalf. I was then told that they had not done any online marketing, and that If I wanted to do so it would cost me another $880 to do what I had contracted them to do in the first place. I refused and demanded my money back; they refused, so I sent them a demand letter threatening to sue. I got 75% of my $4000 back, but the real cost to me was I lost thousands of dollars by having no online marketing for 8 weeks. If you want to just send generic postcards out maybe they are OK, but anything else they simply fail to perform. Beware of the promises of this company.

5. juli 2022
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Besvarelse fra PostcardMania

Hi George- As was explained to you previously, your business and associated website did not have the G2 Certification needed to be promoted on the Google network. This is not something we can know beforehand and has to be handled on your end as the business owner. Although we always prefer to to handle these situations amicably, I can assure you that an amicable end to our business relationship could have happened without threat of legal action. Very glad to see your refund is finalized and we wish you luck in future marketing efforts.

Bedømt til 2 ud af 5 stjerner

Pricing and policies vs USPS reality

I did not like the initial design and requested a complete redesign. I was very pleased with the redesign and excited to get it out. Initially when I spoke with them I was told postage was face value, the cost of the route per usps, and that I had to send to entire route. Brand new business I am very conscious with what we spend so I did the research and found the route to be $70 cheaper. That was just one route. I also found out via USPS that it only required to send 200 pieces. The route was close to 900 pieces however living in a resort area only about 500 homes are occupied during the winter months. So there was no need to send the entire route. After calling back and speaking with postcard mania they changed their story told me if that is all I wanted to send I could. I asked them to please address the cards to local postal customer as this is what the USPS told me and is on their site. They told me they couldn't they had to have some other information on there. Once again did the research and found that it only needed to say Local Postal Customer. Once I received the cards the indica in the corner had been XXX out and I know have to have that fixed. So I guess I will have stickers correcting all of this on my professionally printed cards. All 6k of them. That will look pretty crappy going out to potential customers if you ask me. Not displeased with the cards displeased with the information I have been given only to find out that wasn't the story and costing way more than it should. I would have understood if they had been transparent from the beginning but telling me something that I found to be different does not create a trust worthy relationship with your clients.

19. januar 2023
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Besvarelse fra PostcardMania

Hi There, I see our Quality Control team reached out in January but wasn't able to connect, I'm sorry this issue wasn't able to be handled with you. It seems the information your referring to is regarding the "Every Door Direct Mail" program through the USPS. When you do this directly with the USPS as a consumer vs. using a bulk mail house, like PostcardMania, there is a slightly different process. But the correct data is that all occupied homes on a selected route get delivered when you mail EDDM, regardless of who you mail through. This is saturation mailing and having these restrictions is what allows for a lower postage rate. As far as our indicia, this was printed on your card since the original intention was to mail through us. USPS doesn't allow anyone outside of our mail house use this indicia so it had to be x-ed out. Regardless, we're sorry to see that you stopped working with us so please let us know if there's anything we can do for you moving forward. Thanks!

Bedømt til 5 ud af 5 stjerner

Friendly

Friendly, professional and great service!

18. januar 2023
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Besvarelse fra PostcardMania

Thank you for the 5-Star Review and kind words!

Bedømt til 2 ud af 5 stjerner

I give them two stars as their customer…

I give them two stars as their customer service is fine. They lock you in for 3 months and you are stuck paying for 0 conversions. Very disappointed. Their excuse you have to keep sending the cards.

11. januar 2023
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Besvarelse fra PostcardMania

Hi There- I can't find any active account under your name in our system but if you provide more data, we'd love to look into things further for you. Sorry to hear you weren't able to convert any leads from your campaign. Our Everywhere Small Business suite of online ads does run for 3 months as a standard because it takes consistency to tell if any form of marketing is working. This fundamental is also why you would have been advised to continue mailing, repetition being vital to the success of almost all marketing efforts. Regardless, we offer resources and assistance when the the response doesn't generate the needed ROI so please let us know more, thanks!

Bedømt til 5 ud af 5 stjerner

I run a trailer business and have…

I run a trailer business and have printed Business Cards, ran google ads and have done a website to mailbox campaign. We are so happy with the quality of work from PostcardMania.

9. december 2022
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Besvarelse fra PostcardMania

Thank you for the kind words! We appreciate the review and wish you the best ROI!

Bedømt til 5 ud af 5 stjerner

Working with Nicole Kendall has been…

Working with Nicole Kendall has been great. She's always quick to respond and handles all of my requests quickly and professionally.

8. december 2022
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Besvarelse fra PostcardMania

Thank you for the kind review! I will be sure to let your Account Manager, Nicole, know how well she did at making your experience that much better!

Bedømt til 5 ud af 5 stjerner

O-MY-GOD!

O-MY-GOD!! Working with the team appointed to build me a new website and postcard campaign has been out of this world. They are a well-oiled system and are ALWAYS happy to answer questions and concerns. I'm so glad I went with this company. PS I NEVER WRITE REVIEWS. This is my very first one !!

6. december 2022
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Besvarelse fra PostcardMania

Thank you for the amazing review! We appreciate the kind words and look forward to continuing our business relationship!

Bedømt til 5 ud af 5 stjerner

Excellent service

I was so thrilled to work with Nicole and Rebecca. Superb service, super responsive and helpful!

5. december 2022
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Besvarelse fra PostcardMania

Thank you for the kind words! I will let your Marketing Team know how well they did and we look forward to continuing our business relationship!

Bedømt til 5 ud af 5 stjerner

Such a Joy to Work With!

Nicole Kendall has been such a joy to work with! She is knowledgeable in her department and is always very quick to respond to any email or phone call when I need her. Our company decided on using Postcard Mania because of our experience with Nicole. We cannot not recommend this company enough!

5. november 2022
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Besvarelse fra PostcardMania

Thank you for the kind review! I will be sure to let your Account Manager, Nicole, know how well she did at making your experience that much better! We wish you the best ROI!

Bedømt til 5 ud af 5 stjerner

Great group

Great group, they do an awesome job of keeping my mailings on track!

1. december 2022
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Besvarelse fra PostcardMania

Thank you for the amazing review! We wish you all the success!

Bedømt til 5 ud af 5 stjerner

Goes the extra mile

Bethany stepped in to help with our mailing lists which were a mess. This is not her area of specialty but she worked late one night just to make sure we had enough addresses on our lists. Bethany goes the extra mile.

1. december 2022
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Besvarelse fra PostcardMania

Thank you for the kind review! I will be sure to let your Account Manager, Bethany, know how well she did at making your experience that much better! We wish you the best ROI!

Dette er Trustpilot

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