PostcardMania Anmeldelser 

340
•
TrustScore 4.5 ud af 5

4,3

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

They make the postcard creative (slightly more than I’d expect to be charged, but still less expensive than out sourcing or spending the time and frustration myself). Cards come clean every time (I ha... Se mere

Bedømt til 5 ud af 5 stjerner

PostcardMania is very service oriented. It's been smoother getting our promo ready and out than I expected. And, we actually got activity off the first mailing! :)

Bedømt til 5 ud af 5 stjerner

Elyse was super helpful in helping me get my order completed and shipped out. She got any errors corrected quickly and put my mind at ease when I got a little frustrated with the process. Thanks Elys... Se mere

Bedømt til 3 ud af 5 stjerner

First two mailings had much frustrations. Poor communication, lack of follow thru , misleading postage quotes, poor attention to detail on creating mail piece. Third mailing was so much b... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Marketingvirksomhed

Skrevet af virksomheden

Join 81,767 Businesses & Plan your direct mail marketing campaign FREE. PostcardMania designs, prints and mails postcard mailers for advertising


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

340 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,3

Alle anmeldelser

(340)

78 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Brianna is in constant contact with…

Brianna is in constant contact with every step of our campaign. Appreciate all of her professionalism, communication and suggestions. Great job Brianna!
Laurie - KPD Labs

2. juli 2024
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Besvarelse fra PostcardMania

Thank you for the wonderful review! We appreciate the kind words and I will be sure to let Brianna, your Campaign Coordinator, know about this!

Bedømt til 1 ud af 5 stjerner

Spent $6000 on a marketing campaign…

Spent $6000 on a marketing campaign with PCM on their ''everywhere small business'' and received zero leads. When i say zero leads, i mean exactly zero. I wonder if they even mailed out the postcards, Don't see how else they could have messed up this bad.

8. marts 2024
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Besvarelse fra PostcardMania

Hi Kelly, your cards were mailed per your specified mailing schedule which is confirmed by the USPS mail tracking report found in your MyPostcardMania portal. Also in your portal are the results of your online marketing showing almost 200k ad displays and 2,500 clicks to your website. After you left us your first negative review in April, someone from our Quality Control team reached out to address these concerns but it looks like you refused this help. Again, we're very sorry if these efforts didn't produce an ROI but the campaign did perform the important task of increasing your exposure to a targeted demographic. We would have loved the opportunity to help so it's unfortunate we couldn't work things out.

Bedømt til 5 ud af 5 stjerner

Great experience for over 1 year!

I have had a wonderful experience using postcard mania for over 1 year. Nicole Kendall is always super helpful and keeps me on track with my mailings! I would highly recommend them if you are looking for an effective mailing campaign!

13. juni 2024
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Besvarelse fra PostcardMania

Thanks for the 5-Stars!!

Bedømt til 4 ud af 5 stjerner

Great customer service

Andi Belau is our campaign coordinator and she has been nothing but helpful! The designers did not get my vision for the postcard at all and did not use anything I provided for the first round of proofs. It looked so generic and did not fit what our company was looking for. Andi and I had a great phone call and she passed on all of my concerns as well as edits to the designer and was able to get the new design to me very quickly - and it was pretty much perfect. Josh Irish is the marketing consultant I've been working with and he's been great as well. He never put any pressure on us to purchase more than what we are looking for and he always had good suggestions on how to move forward in our campaign. Both Andi and Josh have been very communicative and helpful along the way. I've had a lot of questions and concerns and they've always helped. My only complaint is that the designers clearly don't read the full questionnaire and don't seem to care about what the customer wants.

22. april 2024
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Bedømt til 5 ud af 5 stjerner

The service was exceptional

The service was exceptional, and the process was very easy. They created a great marketing campaign specific to our industry and it has been painless. And, cost effective.

19. april 2024
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Besvarelse fra PostcardMania

Thanks for the 5-Stars!!

Bedømt til 1 ud af 5 stjerner

Horrible experience

Horrible experience. The postcard they designed for me wasn't even relevant to my business it was sooo bad. I ended up getting a refund and I will be using another company. They do NOT care about the customer. Don't waste your money. DERROGATORY treatment apparently is the same as calling staff out on the shoddy work I paid for. I am ALWAYS professional. Sorry not sorry.

27. marts 2024
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Besvarelse fra PostcardMania

Hi There - It's unfortunate we couldn't work things out with professionalism and civility. Your order was canceled and account closed due to the offensive comments you made towards our staff. We work hard to ensure the happiness and success of all our clients but draw the line at abusive and derogatory treatment. You have been fully refunded for your order.

Bedømt til 5 ud af 5 stjerner

Orlando deserves a raise

Orlando deserves a raise. It's nice when you are talking to someone who is good at their job but also likes their job. Oralndo was so informative, helpful and charming. I got off the phone knowing exactly what your company could do for us and the exact price it was going to cost. I have worked with so many companies who give ballpark prices and dangle you around but that is not how I felt today. Give this man a raise

27. marts 2024
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Besvarelse fra PostcardMania

Thank you for the wonderful review! We appreciate this kind feedback and I will be sure to let your Marketing Consultant, Orlando, know how well he did at making your experience that much better! We look forward to continuing our business relationship!

Bedømt til 5 ud af 5 stjerner

5 stars for Nicole at Postcard Mania

Postcard Mania and our VIP Campaign Coordinator, Nicole Kendall have been fabulous to work with for our direct mail needs. She is quick to respond, helps ensure that they have everything they need from design to updated mailing lists and keeps me updated every step of the way. Thanks for taking great care of us, Nicole!

27. februar 2024
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Besvarelse fra PostcardMania

Thank you so much for the amazing review! I will be sure to let your Campaign Coordinator, Nicole, know about your kind words! We wish you the best ROI!

Bedømt til 1 ud af 5 stjerner

No Refund Policy

I was offered a service which at the time sounded great. I paid for the service however later discovered the service was not what I wanted. I asked for a refund. The would not refund all my money. They did nothing but collect my fund. Be very careful when signing up for anything with Rock or Postcard.

21. december 2023
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Besvarelse fra PostcardMania

Hi Troy, as discussed previously, you were fully refunded for all undelivered services in your account. I am sorry we were unable to find an amicable way to handle this.

Bedømt til 1 ud af 5 stjerner

Bait & Switch after you pay, they send out small cards!!

Do it yourself since they probably will do a bait and switch after you pay!! The salesman sold me jumbo postcards and they tricked me with the small ones mailed so the design was totally ridiculous since so much information was crammed onto that tiny pc! They won't give me a refund or do it over but instead want me to pay more , over $1,000 was paid for 1,000 worthless cards so since the design (which on the design was clearly on LARGE cards but they removed from the back office!!! ) printing was paid in April 2023 since I had to go back and forth with the design I originally made & sent them -- and then November 2023 the postage paid so they scammed me out of over $1,000 for worthless nothing and bad impression. The "salesman" only kept trying to upsell me or sell me more and then criticized my website to try to get me to pay them $400 for them to make one! That Postcardmania only wants me to SPEND MORE MONEY!!!! They flat out did a bait and switch back in April 2023, they were jumbo postcards and all the design back and forth for so many months were done in a JUMBO SIZE! When finally they did the design like was wanted, the postage had to be paid over $300 so yes APPROVED the design but it was for JUMBO NOT THE SMALL LITTLE SIZE where the design looked totally ridiculous since text and images were so small! They just need to do it all over in the jumbo size and by the way, there has been daily postcards returned for bad addresses! You want to waste $1,000 plus and 7 months of your life, then pay them but if you want it done right and honest, use some other company or do it yourself through Canva or some other! We are filing complaints to the FTC and Florida AG now and will be doing more until either it is all replaced w/ correct size or a 100% refund is done! Check out complaints on:
(Just google: postcardmania reviews like many on BBB) many say same as me, bad list, bad design, won't refund, continual upsell and just trying to get more and more money out of you, so this is why the FBI is going to be contacted because it is extortion. Sent out total useless and such embarrassing small postcards that was just a waste of so much money and time! These are bad, greedy owners!

4. november 2023
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Besvarelse fra PostcardMania

Hi Terry, although we had no contact with you, we are aware of what business you are posting this on behalf of. Barbara was only sent quotes for a 4.25x6 postcards and the size was listed on the Order Confirmation, Design Approvals and Mailing Approval. We take great measures to ensure transparance with all our clients and when this misunderstanding was brought to our attention; we quickly confirmed this campaign was no exception. Despite these findings and your threats of FBI involvemnt and acusations of fraud, we still attempted to defuse this by offering to heavily discount additional products. We are sorry you feel the need to continue to threaten our business, but we wish you the best on future marketing endeavors.

Bedømt til 5 ud af 5 stjerner

PostcardMania is a dialed in company

PostcardMania is a dialed in company. They know what they do and they do it well. It's been great working with Catherine, Rhianna, Taylor and others! If you're going the post card you've found your source!

20. november 2023
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Besvarelse fra PostcardMania

Thank you for the amazing review! I will be sure to let your Marketing Team know about your kind words! We wish you the best ROI!

Bedømt til 1 ud af 5 stjerner

Horrible experience

Horrible experience, dealing with Dawn, about receiving damaged merchandise, was a nightmare, she refused to send a replacement, or credit my account,(OUTRAGEOUS)!
Would not recommend buying from them!
Avoid at all cost, buyer BEWARE!

13. september 2023
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Besvarelse fra PostcardMania

We were unable to locate an account for you. We also do not have anyone named Dawn working here. Please call us at 1-800-628-1804 and ask to speak to the Quality Control Department. We definitely want to help make things right!

Bedømt til 5 ud af 5 stjerner

I highly recommend this company for your postcard needs

I have used PostCard Mania now 3 times and they are wonderful! They make sure the process is smooth, the final art won't blur, and they understand my complicated mailing and shipping schedule! I highly recommend this company for your postcard needs.

8. september 2023
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Besvarelse fra PostcardMania

Thank you for the wonderful review and kind words! We appreciate it and look forward to continuing our business relationship!

Bedømt til 5 ud af 5 stjerner

Walter is a gem

I love working with Walter. He's always so friendly and organized. He always answers all my questions within hours or first thing in the morning.

31. august 2023
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Besvarelse fra PostcardMania

Thanks for the 5-Stars and kind words!

Bedømt til 1 ud af 5 stjerner

This company is the worst

(THIS IS WHAT POST CARD MANIA RESPONDED) Hi David, you purchased 3,000 postcards in May of this year and have mailed 1,000 of those cards one time. As was discussed with you, repetition and consistency are vital elements to the success of any marketing campaign and those factors are certainly missing from your campaign with us so far. We make it very clear to all our clients that despite our more than 25 years of marketing experience, we nor any other marketing firm can guarantee results. We're very sorry to hear that you feel this way and we'll be refunding you the undelivered products and services remaining on your order.
(THIS IS MY RESPIONSE)
Yes, I did purchase 3000 postcards in May after speaking with a reprenstative from your company who told me that I would easily get at least 20 or more customers from your company with a 3000 mailing, but not only that you would, make sure that I would get all kinds of responses from your social media campaign that you would do. So I spent $3300 for your service and had our mailing go out, we got 1 call from your services which also cost me $300 dollars in postage, which you tell me at the onset of mailing my post cards, then one person from your company says I have to keep spending money to keep up with the consistency as you say, so I did, again I did not get any new customers or response from your campaign. I do not care if you have 25 years of business, It did not help my business at all!!!, The sad part is I clearly told Michelle Beamen that I was not happy with your service and I do NOT WANT TO SPEAND ANY MORE MONEY WITH YOU. So that should be the cancelation that you said I did not provide, I told Michelle clearly, DO NOT TAKE ANY MORE MONEY FROM MY ACCOUNT. Also where is the new contract that I was supposed to sign? I did not get no calls or emails about this new 3 month contract you charged me for. So you guys just take money from peoples account without telling them or without their Knowledge? That is not good. I could of got much better service from other companies at a much. Much better ate, and you should tell people when you’re taking money out of their account?? Don’t you agree??, Oh that is how you been in business for 25 years???

22. august 2023
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Besvarelse fra PostcardMania

Hi David, you purchased 3,000 postcards in May of this year and have mailed 1,000 of those cards one time. As was discussed with you, repetition and consistency are vital elements to the success of any marketing campaign and those factors are certainly missing from your campaign with us so far. We make it very clear to all our clients that despite our more than 25 years of marketing experience, we nor any other marketing firm can guarantee results. We're very sorry to hear that you feel this way and we'll be refunding you the undelivered products and services remaining on your order.

Bedømt til 5 ud af 5 stjerner

DYANNI IS DA WOMAN!

Dyanni did a great job getting the design just perfect and wasted no time at all getting my order to me. I have already mailed out many of the postcards, just waiting for the phone to start ringing off the hook!

1. august 2023
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Besvarelse fra PostcardMania

Thank you for the amazing review! I will be sure to let your Campaign Coordinator, Dyanni, know about your kind words!

Bedømt til 1 ud af 5 stjerner

wouldnt use again-poor turn around

had a mailing of thousands and 1 response. the list was a good list so my thought is are they sending to the entire list? how do you know? called some on the list and they said they never saw the postcard. have never had a mailing with horrible response like this. would not use again. They try to get you to review right away before your experience, I would wait. The staff is pretty nice, but lots of $$ with no return. would never review until months later you are reviewing the outcome not the staff. Viewed some returns, the labeling looked like a child did it, missing punctuations, not professional looking in labeling. so very disappointed. Please DO NOT use this company save yourself the $$. Update 8-16-23 its been enough time to receive some responses and still 1 response. Take it from me, something is up as thousands of cards to legit addresses should have resulted in more responses. Response to Postcardmaina, no thank you, I know the results, waste of money wont do again. my proof was in the results and those who did not receive cards they should have, no proof what was actually sent but proof they were not received.

28. maj 2023
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Besvarelse fra PostcardMania

Hi Jane- We're sorry to hear that you were only able to track one response from your campaign. Unfortunately I am unable to find you in our system but would love to connect and help handle these concerns. The MyPCM Portal is a good tool for you to check your mail tracking results to see the date they hit your intended prospects. If you are interested, we do have a Quality Control Dept. who would be able to review things further and see about how else we can help!

Bedømt til 1 ud af 5 stjerner

Terrible list 1/2 came back first time

Terrible list 1/2 came back first time, modified list and a lot came back second time. Customer service promised refund but did not give credit or refund! Poor communications contacted President who did not bother to respond! Did not get one single response from mailing. Thats never happened in 70 years of us doing mailings! Very poor response and communications with PotcardMania!

Tip for consumers:
Terrible Do Not Use!

7. maj 2023
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Besvarelse fra PostcardMania

Hi Rick- It looks like you spoke to someone in our Quality Control Dept. to help handle these concerns. However, there seemed to be a disconnect when scheduling our FedEx Rep to collect the returns, and multiple attempts to pick up your returns were refused on your end. We absolutely have deliverability guarantees for our mailings lists so as long as we can get the undelivered mail back here to count, our plan was to credit you based on those guarantees. Sorry to see that wasn't a workable option for you but we do wish the best for you and your business.

Bedømt til 5 ud af 5 stjerner

Great

Great. Diyanni has guided me through the process and did a great job.

2. august 2023
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Besvarelse fra PostcardMania

Thank you for the 5-Stars and kind words! We appreciate it and wish you the best ROI!

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