I just completed my first order as a test and I am very pleasantly surprised by the speed of service to get my product shipped to UK by Fed EX. The layout of items available is clearly displayed wit... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Wieder bestellt – und gerne wieder! Ich habe inzwischen mehrfach bei PokeninJapan bestellt und bin bisher sehr zufrieden. Die Auswahl an japanischen Pokémon-Produkten gefällt mir besonders gu... Se mere
Customer service via email is polite and helpful, their AI bot on discord is actually knowledgeable. Ordered off them numerous times now, very trustworthy, everything comes well packaged. Great value... Se mere
Avoid pre-ordering from this company. In my experience, their pre-order prices can be many times higher than the actual market price, while delivery can be delayed for weeks after release. I p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
PokeNinJapan is a store specializing in Japanese Pokemon cards. We bring a huge selection of Pokemon cards from Japan to Pokemon card fans around the world.
Kontaktoplysninger
4,4
Fremragende
523 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They never disappoint
Ordered from them multiple times to the uk , they have always been fast delivery via FedEx and never been disappointed.
Just hate fedex customs charges but that’s the way imports work.
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Thank you for your review! We’re so happy to receive such a high rating. Our team will keep working hard to ensure your continued satisfaction. And we appreciated your cooperation about customs fee.We look forward to serving you again!
Good experience with my purchase
I ordered 2 boxes of cards and it arrived nicely wrapped and on time as they promised.
24. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!
Insane store
Insane store! I live in France and all my japanese Pokémon tcg orders come from PokeNinJapan. Fast and reliable. Even arrives before my local card store gets the restock.
Sure I still have to pay the customs cause Japan - France, but even with that, super worth it.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Thank you for your review!
We truly appreciate your continued support of PokeNin.
If there is anything else we can assist you with, please don’t hesitate to contact our customer support team. We look forward to serving you again. Thank you!
Bought multiple products from these…
Bought multiple products from these guys and always received my order as expected. Service is incredible, support is always helpful, orders are always on time (sometimes even early). I would 100% recommend this vendor and caution people from fraudulent pages that stain the original’s reputation
4. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Thank you for your wonderful review and the explanation about the scam.
We truly appreciate you choosing PokeNin among so many shops and
so happy to hear your kind words about our team. We look forward to serving you again!
Brilliant company 5star
Brilliant company 5star, caution there are many fake accounts impersonating Pokeninjapan on Facebook and other social media platforms, many scams to buy through Facebook or sending funds through wise. 'ALWAYS GO TO THE OFFICE WEBSITE IF PURCHASING PEOPLE'
I've used them for a couple years, many great items at great prices. delivery is always pretty fast considering the distance to the Scottish Highlands but its always packaged very well, if unsure when buying find the Discord link on the website and ask those who buy from them, you won't be disappointed, just look out for scammers using Pokeninjapans good name
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Thank you so much for your wonderful review and the explanation about the scam.
Our team will keep working hard to ensure your continued satisfaction. We look forward to serving you again!
You earned a returning customer in me 😁❤️
First time purchase from Pokeninjapan, was a great experience. Pulled a Mega Clefable SAR and Clefairy AR from 1 of the 2 booster boxes ordered. Will be a returning customer in the future for sure 💪 Thank you so much Pokeninjapan, keep it up. Thank you for your service for us japanese tcg fans! ❤️😁
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!
Besvarelse fra Pokeninjapan
Hello.
Have you contacted customer support?
Recently, there has been a sharp increase in cases of damage caused by purchases made on scam websites impersonating PokeNin.
If you share your information with our customer support team, it may help not only prevent further victims, but also identify who is behind these sites and potentially request a refund.
If there are any other customers reading this message who have been affected by purchases from a fake PokeNin website, we kindly ask you to contact our customer support at the email address below.
support@pokeninjapan.store
Best place for Japanese tcg!
Best place for Japanese tcg!! Amazing stock and fast shipping!! 😃
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Thank you for your wonderful review!
We will continue working to improve our service and ensure your satisfaction, and we look forward to serving you again!
10000% SCAMS! BECARFUL DO NOT BUY FROM
10000% scammers.
I ordered 7 english booster boxes, they were super responsive and replied right away, but the moment I paid, they almost dont respond anymore and when I asked for tracking, theres no more reply from them anymore. Super scammers, BECARFUL DO NOT BUY FROM!
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Hello, this is PokeNin customer support.
Unfortunately, the site you purchased from is definitely a fake PokeNin website. They are scammers impersonating PokeNin, and we have confirmed that there are other victims besides you.
PokeNin has over 5 years of history since opening and has never sold English version sets.
https://pokeninjapan.store/
https://www.facebook.com/profile.php?id=100085645103367&locale=ja_JP
https://www.instagram.com/pokeninjapan_jpn/
To everyone reading this, please make sure to purchase only from the official site mentioned above.
As you can tell from the posting times and other details, the only official and legitimate account we have is the one listed above.
We will list the fake seller’s Facebook page and website below.
Please be aware that the sellers below are fraudulent and take care not to become a victim of a scam.
To prevent further harm to our valued customers, we kindly ask for your cooperation in reporting the accounts listed below.
1
https://www.facebook.com/profile.php?id=100064782229174&locale=ja_JP
2
https://www.facebook.com/profile.php?id=61586740521793&locale=ja_JP
3
https://www.pokeninjapan.site/
Shady practices
As I placed two items in the cart I couldn't find a total including shipping and tariffs. The screen said that it will be totaled at checkout. There was no option to review the total and the site took my payment. I contacted them right away except they are not open on the weekend which was Saturday us time. Sunday us time 7:00, 9:00,10:00 twice i had used the chat pass the support time. I sent an email through PayPal. Response not until around 2:00 pm Japan time. With a Response the team rocket case is heavy we can change your order when hold order and there is 10% restocking fee. Totally ignoring the problem and still wants to charge for and issue with their site. Worst business practices and will never do business with such a company. Too respond to the stores response. My only option was to pick payments options, there was no other options. I assure you I always look at total before buying from any company. And as I said I wait a second time to talk with customer service that was supposed to available long after your 9:00 starting time and paypal is less than 3% for payment fee which is what i used. As I said before you customer service is poor and I personally will never do business with your in the future.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Thank you for your candid feedback.
Please note that our customer support team is off on weekends and Japanese public holidays, so in some cases replies may not be possible until the next business day. We apologize for any inconvenience this may cause.
Regarding your comment that shipping costs could not be confirmed at checkout: when placing an order, you are required to select a shipping carrier and shipping service, so it should not be possible that both the lead time and shipping cost are unconfirmed. While a system bug is theoretically possible, we have never received such a report in the past, so it is more likely that this step was overlooked. Additionally, payment cannot be completed automatically without pressing the checkout button.
As for the cancellation fee, as stated in our policy, it is charged uniformly to customers. Of course, this fee does not apply in cases where the issue is due to an error on PokeNin’s side.
The cancellation fee is not for company profit; it is used to cover the cost of employing customer support staff who handle a large volume of order changes and processing on a daily basis. Their role is essential in resolving customer issues and mistakes, as well as alleviating concerns and losses, and this ultimately benefits our customers indirectly.
We kindly ask for your understanding.
Recommended for Pokémon TCG!
Good tracking of packages, relatively fast delivery from Japan to europe upon shipping from the shop. All sealed well and in best condition.
25. januar 2026
Besvarelse fra Pokeninjapan
Thank you for your review! We’re so happy to receive such a high rating. Our team will keep working hard to ensure your continued satisfaction. We look forward to serving you again!
You will need to improve packaging in order to prevent damage
Just have received my order here in Sydney.
1 of 4 booster boxes damaged enough to worry about the integrity of its contents inside.
This would have been a perfect 5 out of 5 experience if it wasn't for the damage.
Packaging was decent however it seems not good enough to prevent the damage involved during the freight.
Courier was FedEx.
You will need to improve packaging in order to prevent damage.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Thank you for your valuable feedback. We'll share it with our team and do our best to improve. Our packaging team is currently doing everything we can to ship your packages.
Ideally, packages from Japan to overseas arrive in perfect condition, but overseas delivery companies often handle packages with carelessness and roughness. That's why PokeNin offers optional shipping insurance options.
We will continue working to improve our service and ensure your satisfaction, and we look forward to serving you again!
first order I did was in dez 25
first order I did was in dez 25. good price. order and tracking worked well and the delivery was fast, though 2 days later then announced (total 5 days, delivery to switzerland with fedex).
in total super. I hope pre-orders will be available. second order I did was one day ago.
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Thank you for your wonderful review!
Thank you very much for choosing PokeNin from among the many stores available.
We apologize for any delays in deliveries in December due to the Christmas season and bad weather. We will continue to strive to improve our service, so we look forward to serving you again.
Arrived earlier than expected with…
Arrived earlier than expected with international shipping and arrived with no damage for the distance
25. januar 2026
Besvarelse fra Pokeninjapan
Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!
Excellent experience
Excellent experience, fast delivery and unbeatable prices. Recommended!
1. februar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Thank you for your review!
If you have any questions or concerns in the future, please don’t hesitate to reach out. We look forward to serving you again!
Im very happy
I buy at Monday and after three days i ve received all at my house(i live in italy)all the item are closed on a box with bubble outside.all is perfect like exit to the factory now.wow i'm really happy,and all the newest things im kne of the first i ve receive in my zone.thanks at this serious seller.😁😁😁
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Thank you for your wonderful review!
We truly appreciate you choosing PokeNin among so many shops. We will continue striving to improve our service and look forward to serving you again.
Excellent experience
Excellent experience. Made 2 orders for around 2k euros total. I had doubts about a shipping label being not deposited and they answered quickly. Tryed sealed products, slabs and singles (if they say the card is the higher on their in site evaluation scale it most surely is). Everything perfect, suggested to friends and colleagues the site and they were not disappointed. Fees are completely common so the bad reviews on that are plain dumb, you can calculate them beforehand. They also make flash sales, so that’s why sometimes price varies and if your are quick enough you can get crazy discounts on sealed products. 5/5
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Thank you for your review and warm message.
We truly appreciate your continued support of PokeNin.
If there is anything else we can assist you with, please don’t hesitate to contact our customer support team. We look forward to serving you again. Thank you!
Very fast shipping and nuce quality of…
Very fast shipping and nice card quality. Would totally recommend.
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!
Problèmes de transporteur réglé
Énormément de problèmes avec FedEx,Pokeninjapan n'a pas hésité a lancer une enquête pour faire repartir mon colis bloquer a la douane , service client super (les contacter sur leur discord)
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Thank you for your review! We're very happy to receive your kind words about our customer support.
We're so glad that your package arrived safely.
If you have any questions or concerns, please feel free to contact us on Discord. We look forward to serving you again.
Was going to purchase until I saw the…
Was going to purchase until I saw the shipping at £17 cheapest 😂
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Pokeninjapan
Thank you for your review! We fully understand that shipping costs will be a burden.
PokeNin's product prices do not include consumption tax, so we cannot apply discounts to shipping fees or customs duties. However, discounts may be available for the products based on the quantity ordered. Please let us know the product names and quantities you need.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.