Platinum Car Centre UK Anmeldelser 

DO NOT BUY FROM THEM

I purchased a Nissan navara in Sept 2020 £7995, I found the chassis to be corroded and bent, 4wd didn’t work( was told by Zac it only works on snow and mud) sat nav didn’t work, sunroof leaks, oil leaks... overall a vehicle in very bad condition. Returned the vehicle to be told I have no consumer rights as I am self employed and occasional commute to work. Which is not true( as confirmed by trading standards, my solicitor, their legal advisors and my credit card company) but Zac the second hand car salesman disagrees with all of them!
Have been repeatedly lied to. Zac instructed welding work done on the vehicle against my instructions and did not tell me but continued to say it was being inspected. He did not inform me that the welding had been done for over 5weeks and still 5 months later refuses to tell me what work was actually done. ( he instructed the garage that did the work not to tell me what they did) I returned the vehicle on the advise of Trading Standards as the vehicle was not of satisfactory quality and not fit for purpose. Even their own legal advisors agreed I met the criteria to be a consumer. After 5 months of arguing in which Zac provided no legal evidence I wasn’t a consumer I made a claim via my credit card and have now been refunded. I was instructed to take the vehicle to Webuyanycar. And even they wouldn’t to buy it due to the overall poor condition. After having to get more work done to make it sellable it was independently valued at £3100. I have been threatened with storage fees whilst they kept it in a pub car park and then found the vehicle had been abandoned down the road for 3 months without being locked!
Also part exchanged a Skoda Yeti, Zac didn’t not inspect or even look at the vehicle which should have set the alarm bells ringing! They do not inspect vehicles they sell and simply supplying a new MOT doesn’t guarantee the vehicle is safe! All of this information is factual and can be proven. But I’m sure they will thank me for my review then spin more lies.

Reply to your response. WOW please put the footage of me jumping over the fence! You will not as this is another lie. Simply a DISGUSTING company and staff. FACT you sold a car in terrible condition and you refused to refund. You lied about work you did and continue to lie.

We never discussed putting tools in the truck only surf boards.

Please admit you are lying about me barging into your office and jumping over a fence! Or I will have no choice but to take legal action again! (Maybe your are confusing me with another unhappy customer)I have a full audio recording of my visit to your office in which the only aggression was by Neil on my request to have the keys to my vehicle to inspect the welding.
I have received full refund from my credit card company which you have seen proof of and their request I take the vehicle to webuyanycar. More lies!
Re the Nissan Juke. It required tyres and wipers within days of purchase which you paid for and then a few days out of warranty it needed a battery and starter motor and alternator. You never sent of the paper work to cancel the tax on the yeti which you said you would. UPDATE: After 5 years they are trying to get me to remove my review. Firstly saying iv reviewed the wrong company, then asking me to remove the bit where they lied about me jumping a fence and now what me to contact them… please steer clear of this company

Brought car from Platinum car sales back in January under lockdown rules so couldn't view or test drive. Picked the car up and was dissapointed with a few things, but Zac has put these right and continues help as and when needed.

I'm a disabled lady of a certain age (a complete technophobe) Zac and the team were very patient with me and helped tremendously. I'm now mobile again and very happy with my car, which they delivered to me, with a new MOT too.

The team at Platinum always go above and beyond to help whenever I need it! Highly recommend !

Bought a car from Platinum in lockdown, great service & love the car. Thanks

We spent nearly 30k here, trading in a beautiful vehicle at a low price, yet the vehicle we brought was not mint as described, promised to send us new part for rear lock and missing keys, but not even willing to returns are calls. Very disappointing. Rubbish aftercare.
Edit# added.
We still have never received a new lock or refund for the key and are more than willing to share the WhatsApp conversations with your employee Zac who which we repeatedly asks for a update on the lock and payment for spare key. The (lock) you are referring to was just the meterial strip that allows you to reach the tailgate when it is open. Which was also missing not or the lock or catch that is still missing which allows you to lock the tailgate, which still slams open on heavy breaking.
Maybe platinum cars staff could communicate amongst yourselves as that seems to be problem instead of blaming the customer thats has spent alot of money. So again i standby my statement YOUR AFTERCARE IS RUBBISH.
If you are able to rectify these issues as you had promised then we will be more than willing to remove or re-edit this reviews.

Bought a car unfortunately with only 3 months warranty. Within 5 months the car had cylinder 2 failure my mechanic said the engine looked like it had been worked on before. I rang the company and they didn't want to know about it. Absolutely disgusting.

I’ve had quite a few cars off these guys over the years and had next to no problems at all with any of the cars I’ve had. I’ve had a few tiny issues but literally nothing at all but the guys are straight onit and putting those issues right. They r a great bunch and very friendly and they dnt force u into anything or any car that u dnt want. I highly recommend um for a descent newish car. There’s always plenty of cars and also different types to suit everyone 👌👌👌👌👌

Bought my bmw from them great people very friendly and willing to go above and beyond to help me get what I what 😄 car came with 12 months mot and a service they have been nothing but helpful deffo recommend this garage :-)

I wish I never bought my car from this dealer

I Bought a car off them in march this year a fault with a breaking sensor wasn't fixed that was meant to be done, cost me £856 on day

2. Was promised the car had an MOT and service, the MOT is questionable but definitely no service as I've had one done and the findings were shocking, disks worn less than barley 2mm on the break shoes, filters were full of thick black sludge
needed new brake shoes and disks all round, oil change, filters air con clean, there was no coolant in the car, back wiper was broken services cost in the end £875. ( Was meant to have had a service 😏.

The faults started coming half way home from driving the car off the forecourt. Since these problems I've had to buy a new fan unit £230, the turbo broke £1040, the touch screen on the radio broke £1000 for a new one.

£4000+ spent on this car since march, they are not even apologetic!! I was offered £199 for the sensor out of £865 and received £140.

My mistake for buying a car that had a cat n but was assured it had a slight bump and had work done to the bumper, after the car had been looked at due to recent faults it was found that the front light brackets had been plastic welded along with other plastic fixings under bonnet, the paint job has what they call the orange peel effect.

I was charged £9000 for this car the car I find out ( I should have researched this first😡) is only worth around £4000 because of the cat n, I have been done out of £9500 considering how much it should have been up for sale, if it was I wouldn't of minded spending a bit of money, but the fact of them not even being sorry or honest is the most upsetting.

Bought a mini cooper S 58 plate from here, as soon as got home the engine management light came on constantly. Had diagnostic check done, misfire on all 4 cylinders & high pressure system code 2880 came up. Complained so had to drive it nearly 50 miles back to dealer for repair. Told it was spark plugs, supposedly put right. Still not running properly. Had another diagnostic check done, still misfiring on 2 cylinders, 2880 high pressure system warning, again & vanos sensors not performing. Back to garage, they replaced vanos sensors OK. By this time had car 6 weeks but only actually been able to drive for 2 weeks. Comes back again, 2880 code still coming up & drives like a bag of ****(engine management light still on constantly). Cuts out frequently when pulling out from a junction (dangerous) & Kangaroo hops for first 20 minutes of drive time. Got back to sales manager & basically he said don't want to know contact the warranty people. Been told by 2 garages that these warranties are not worth the paper they are written on. Been in touch with warranty claims, time will tell. Would not touch this garage with a barge pole.

I brought my Audi from Platinum back in January. The car is perfect for what i need and hasn't missed a beat. Zac (the sales manager) sorted everything for me. The car had MOT and full service before i collected it plus a full wash and valet and was absolutely spanking when i collected it. I would highly recommend 👌

Great Garage, thanks guys

James and his team were fantastic from start to finish and answered all my questions about the car. Fully serviced and mot and also came with a full clean - love the car! Thanks for the great service.

Great company. A pleasure doing business with. Would highly recommend.

Amazing customer service, james and the gang really went above and beyond to help me find the right car for myself and the family!! Highly recommended and will definitely use the guys again!!
Thanks @platinumcarcentre

Had a very good experience from platinum, very good service and the salesman were very helpful.

I wish we had listened to our gut when buying from these slippery salesmen. The first car we were going to buy ended up in the repair centre, they told us that it just needed minor repairs but when we called the repair garage they informed us it needed a full DPF change and it had 2 other major faults. We decided not to buy the car, to which the salesman called us and said he valued our custom and to come and look at a different car the following day.

We found another car we wanted and did the paperwork. We decided to purchase another 6 months warranty on top of the current 6 months offered, for our protection after the first car incident.

6 months went by then suddenly the clutch broke, so we called our warranty company as directed. The warranty company had NO RECORD of our car or us as customers. Platinum had taken our money and not set up the policy for us, which it a serious case of negligence on their part. Nevertheless we called them and were very polite and patient with them. The first man we spoke to confirmed he had found our receipt and could see it said 12 months warranty on it and that he would look into it for us.

We then took our car to a garage around the corner who diagnosed the problem for us, it was most definitely covered by the warranty.

The next day we were met with a completely different attitude from the sales manager. Firstly he refused to speak to us over the phone, told us they don't keep receipts past 6 months and that he wasn't in the office. He then accused us of having something to hide, making a fraudulent document (the garage sent an invoice to us with the diagnosis), threatened US with trading standards and sent us extremely patronising emails.

Long story short, when he realised we had spoken to his colleague the day before, who contradicted everything he had said to us, he quickly offered another 12 months warranty as a 'good will gesture'... SOMETHING WE HAD PAID FOR!!!

From other reviews I have read, they seem to pocket the money for warranty policies and breakdown cover and only apply for it when something like this happens. Their customer service is absolutely shocking once they have taken your hard earned money.

We have now had the car repaired and the warranty paid out for it, nearly £500. I am so glad we stuck our ground and didn't let this jammy garage win.

We bought a range rover from them Febuary 2019, the gearbox failed, they took the car back and got it sorted, other minor faults were also fixed at the same time. unfortunatly, the gearbox failed again, and again, to cut a long story short the company replaced the gearbox, the torque convertor and the gearbox solinoid with new / refurbished parts, now runs really well.
On top of that, they offered us a £250.00 refund for all the hassle!!! you dont get that kind of service from main dealers do you?
Well done Platinum Cars,
we will be buying from you again in the future