Pinetree Car Superstore  Anmeldelser 

Mike at Pinetree has sold me three cars to date .... nothing is too much trouble for him and he is so helpful and approachable
A great asset to his company ... well done to him and Pinetree

Would like to say a big thank you to Pinetree Cars in Tonypandy for their excellent service. I would particularly like to mention Darren Thomas from the mechanics section who worked through his break to keep us from waiting for a few minor adjustments on the car we purchased. Paul who completed our sale and the very kind lady who arranged for the adjustments for us were also excellent. Everyone were prepared to give the extra mile to make sure we were happy. Great company and this is our fourth purchase from them, so that speaks for itself. It was well worth our hour journey to receive the excellent service. Highly recommended for quality used cars. Steve and Denise Davies

After my last car was written off due to someone going into the back of me, I needed to find a replacement car so I just randomly came to the forecourt and browsed for the cars and found a really lovely Citroen C3 19 plate with very low mileage. So I immediately enquired about it and Paul Morgan who was very helpful to me took me through the finance options. Wasn’t pushy or anything, just made me feel at ease. Even suggested to find another car if the price wasn’t suitable for me but thankfully it was and leapt straight in with the offer after giving it a test run. Picked it up the following day and went like a dream. If you are looking for a good car then this is the place for you. Pinetree Cars in Tonypandy.

I found my car purchase and part exchange at Pinetree a pleasant experience. Steve was friendly and professional and was very helpful throughout the transaction including explaining how to transfer my own number plate.
Good selection of cars as well - will look there again next time I change my car.

Purchased a Jaguar XJ on the 16th of November.

The salesman, Mike, ensured the car met my expectations and I certainly had an excellent experience. The car was prepped to a very high standard.

I highly recommend Mike as he is a top bloke with brilliant customer service from start to finish.

Thanks so much for everything.

Kind Regards Susie

Can I rate this company any lower?
After sales is a total shambles,
I’d advise you to look elsewhere
17k for a car for me to find out from the main dealer the car had been in accident recently and had been patched up, water leaking from the bodywork they failed to seal shutting all my eletrics down. After 3 weeks and about 90 calls of witch they kept palming me off they finally took the car.
Nothing but trouble

Mo from tonypandy branch helped and sold me the best car I’ve had to date! I’m in love with it. Nothing was too difficult or a chore for him compared to experiences I’ve had with other car shops. Quick and easy sale. Would 100% recommend using pinetree car superstore!

My Partner & I bought a Vauxhall Astra Estate from Bridgend. At first, everything seemed great took the car for a test drive (5 minutes) and the sales man (mo) was lovely, he even offered a space for us to feed our newborn. But...
10 minutes after leaving the court, the car broke down with an engine management light on.
We rung the garage, took a key back & was told by mo that he would collect the car that day.Only to be told when we got home that the car was not being collected the same day. After being very forward with the guy, the car was collected.
We were also told that we would find it very difficult to get our money back & if they fix the car we would basically be stuck with it.
I do feel the need to say that the Mohammed wasn't to know that the car had issues so I'm not blaming him.
Rung up on the Monday & the guy who answered the phone has stinking attitude.
After ringing the after sales team, the woman on the phone was lovely & patience. She was able to direct us to the complaints team. After a few emails & phone calls we were able to get a full refund.

Advice for anyone buying a used car would be to take it for more than one test drive for longer & if your not happy with the satisfactory level of what they have sold, you are protected under the Consumer rights act.

I visited the Tonypandy branch today and bought a lovely Nissan Juke. I received the best customer service from Mike and he helped me out with trading my car in and setting everything up for my new car so simply nothing was too much to ask. Thankyou again Mike!

I bought a 2013 Citroen from Pinetree in Bridgend , I have to say that when I first set eyes on it I loved the colour and it looked in really nice condition,when I sat in it I thought I was in the wrong car “It is Immaculate “ absolutely fantastic, not a scratch or bit of dust , really really first impression was “ I like this ,a lot “ . My 18 year old Grandson had taken me to look at it , and even he loved it . I bought it and picked it up a few days later.
The salesman “ Mohammed “ was an absolute Gent ,made me a coffee while we had a look round , and before I drove off with it he said, if you have any problems phone the Tonypandy Garage as they have the Workshop . To cut a long story short ,it did have a few problems and I phoned Paige the young lady in charge of that part of the Company, I got the car booked in and was given a courtesy car while mine was in the garage. The car is an Automatic and it has an electronic Handbrake which I have never used before, while it was in ,the Mechanic noticed that the switch was not working properly so he ordered a new one. Excellent service. So far I cannot find one thing to complain about as far as Pinetree is concerned.

This is my experience of this company. We bought a vehicle at the beginning of April this year. Within a month there were warning lights on, no problem, they had the car in and fixed the problem, a month later same lights back on, was initially told they couldn’t get it in for 6 weeks! On demanding to speak to the manager it was in the next day and fixed again!
Another month on and same lights on again, this time we took it to an RAC approved garage under the 6 month warranty, they told us the diagnostic check wasn’t covered and we’d have to pay! After leaving a review here I was contacted and told we didn’t have to pay- annoyed at this point that in 3 months it had had 3 problems but again it was solved. Fast forward 2 months and the same lights are on again, at this point we started to begin the process to return the car, the customer complaints procedure wasn’t the best and we lost £2k on a car we’d had less than 5 months, to add insult to injury there was a full tank of fuel which they wouldn’t reimburse us for.
I spent hours on the phone trying to speak to the General Manager, Kay Williams, I was continually fobbed off and told she was with a customer, in a meeting and they’d get her to call me back, I was told she worked until 7pm! After ringing again at 4pm I was told she had left for the day and was then on holiday!!!
Wow a General Manager with no clue of how to manage or treat customers
I WOULD NOT RECOMMEND THIS COMPANY.

This is my experience of this company. We bought a vehicle at the beginning of April this year. Within a month there were warning lights on, no problem, they had the car in and fixed the problem, a month later same lights back on, was initially told they couldn’t get it in for 6 weeks! On demanding to speak to the manager it was in the next day and fixed again!
Another month on and same lights on again, this time we took it to an RAC approved garage under the 6 month warranty, they told us the diagnostic check wasn’t covered and we’d have to pay! After leaving a review here I was contacted and told we didn’t have to pay- annoyed at this point that in 3 months it had had 3 problems but again it was solved. Fast forward 2 months and the same lights are on again, at this point we started to begin the process to return the car, the customer complaints procedure wasn’t the best and we lost £2k on a car we’d had less than 5 months, to add insult to injury there was a full tank of fuel which they wouldn’t reimburse us for.
I spent hours on the phone trying to speak to the General Manager, Kay Williams, I was continually fobbed off and told she was with a customer, in a meeting and they’d get her to call me back, I was told she worked until 7pm! After ringing again at 4pm I was told she had left for the day and was then on holiday!!!
Wow a General Manager with no clue of how to manage or treat customers
I WOULD NOT RECOMMEND THIS COMPANY.
The only reason it had 1* is because I couldn’t give less!

Mo was very helpful, spent time taking us through the stock availability and patiently dealt with our many questions.

Mo is very helpful, explained everything about our purchase, and had a very pleasant manner.

Dealt with Mike in Tonypandy , he was superb from start to finish. Amazingly friendly ! Thanks Mike I’m loving my DS4 couldn’t be happier 😊

Went up to pinetree car superstore in Bridgend and dealt with Mohammed. What an absolute gentleman and a pleasure to deal with. Made sure everything was done quickly whilst also giving all information clearly. Was happy to answer any questions I had also. Noticed a small fault with the car that Mohammed hadn’t picked up on, and he dealt with the situation instantly and provided a fair resolution for it. Really can’t say enough about him, he really is a delight to deal with.

Went to pinetree cars at bridgend just for a look but ended up buying a mercedes benz from Mohammad qasim,mohammad was a great help from the start to the purchase, no pressure what so ever very friendly and very helpful nothing was to much trouble,definitely would recommend to anyone and most certainly go back there again,great service thank you so much.

Just bought a fab car from Mike Branson was a pleasure doing business with him very helpful and polite couldn’t of asked for anyone better to help me .

Just bought a gorgeous little car from Mike Branson at Pinetree Tonypandy. Mike is one of the best, going the extra mile (literally) for me to get the best car I wanted after I changed my mind! :) He made sure everything was in order before I drove away. Dotting all the i’s and crosses all the tees in the process. A no hassle bloke and company. Thank you :)

If your a single lone women looking to buy a car DO NOT buy from pinetree car in Tonypandy. I bought a white renault kadjar was in very good condition and had good mileage, however when I had an issue with the car the aftercare was absolutely shocking . The mechanic Darren was an arrogant chauvinistic sexist pig. The way he spoke to me was disgusting and rude . When I went to pick up the car Conner one of the sales men was rude and disinterested , He didn’t have any idea about my car or even where it was , when asked if everything was done he simple shrugged his shoulders, then when I asked Conner if I can have a report on the car and he said he would email Darren and i would have it Monday, which I never did l. I then have a phone call off Darren to drop the key to the courtesy car and then when I asked for the report he told me that there wasn’t one done and was extremely rude on the phone to me. I refuse to deal with them now and have passed it over to my stepfather to deal with and he got the report for my car. Absolutely disgusting after care and they are sexist and arrogant . One of the worst companies I have ever dealt with . Make sure you take a man with you to buy a car and if anything goes wrong with it because they treat young single women with zero respect . Having experienced such sexism in this day in age truly shocked me and have put me off ever dealing with a garage again.