Physioparts Anmeldelser 

I placed my order on 14/11/2021 and have not received an order confirmation. I am beginning to suspect that this website is a scam. I would not recommend this website to anyone!!

No problem here. Item ordered and delivered within 10 days. Comms good. Only lost a star for not being clear from the website that they dispatch from the Netherlands and are not a UK based company.

If I could give zero stars I would

Item was ordered 6 weeks ago, and having not shown up after 4 I had to chase the company.

I was told it was in the couriers main depot having to go through customs… ( I wasn’t told it was coming from the Netherlands).

Chased again after 6 weeks, only to be told it had been returned to sender, and they had no more in stock.

My choices were to wait for it to be returned to their warehouse abroad or have a refund.

Pretty poor way of doing things, and their lack of pro activity in keeping me informed was astounding

As a footnote I managed to order the same item from Amazon and received the following day…AND it was cheaper ☺️

Shocking customer service, have called 5 times trying to speak to someone and no one has called me back, have also sent a reply email as I would like to discuss an order I have placed that has gone wrong. I will not be ordering from here again.

The website name is miss leading as you think they are based int he UK but the products are getting shipped from the Netherlands and the delivery takes ages. I should have just paid a little extra on Amazon at least they have warehouse in the UK.

Seeing all the negative reviews only once I had ordered I was thinking I was in for a rubbish experience but I have to say I have been extremely happy from start to finish really quick delivery and updated from start to finish with my order

A quicker response after I've reviewed them on TrustPilot. Their reply starting "Hello sir Colin" didn't suggest a competent familiarity with English grammar. Their subsequent investigation with DPD, one of the leading distribution companies in the world, somewhat surprisingly found that they "cannot deliver the package because there were problems in Oldbury when scanning. Is it ok for you if we cancel the order?" No mention of a refund here ! Can I have my money back, please ? A more suspicious person might think they were being scammed.

Wish I’d read Trust Pilot first. Ordered a fortnight ago. No response to say problem with supplier. I chased order and asked delivery date. Received response which sounded sarcastic but might be a translation issue if co. is based in Netherlands. Nonetheless- it appears customer service interface is run like a call centre where messages are ‘passed on’ rather than being able to directly assist. I’ve asked to cancel and refund. We’ll see how long this takes. I note the responses on Trust Pilot from this company appear to be cut and pasted. About to set up my own commercial gym. I won’t use them again. Can’t see how this poor service can sustain a business. 26/08/21 - update - just been given credit note and told I might wait 5-10 days for a refund on something never received by seller or me! Watch this space!!! Update 31/08/21 - money has been repaid via PayPal. So - in summary - I got my money back. Biggest gripe with service was no information given that product was unavailable. There appeared to be no effort to establish from supplier a likely date of dispatch. I had to pursue. Hope this is helpful.

Following the positive experience I had, I ordered another Bauerfeind product from Physioparts. Order was placed on Aug 10 and it arrived in London on Aug 16. The product is good quality and it is excellent value.

In November 2020 I sent my Microfet 2 to Physioparts to be recalibrated, with an estimated return time of 3 weeks. 7 months later I am still waiting for it to be returned and now my most recent communications from 20/5/21 have been ignored, including 1 phone call where a message was left at reception. Hence me coming to TrustPilot to write about my experience.

One attempted delivery was in fact made in February 2021, on a Thursday daytime when no-one was there to receive it, being at work. This was the only attempted delivery and it went back to the couriers, by all accounts. As I understand it, this is where it is. With no further chasing or communication from Physioparts without my prompting, well at least that used to be the case. An £850 unit for a small practice is a big deal and I'm disgusted at the way this has been handled.

If zero stars was an option, that's what they would be getting at this moment.

**Edit 21/6/21
I decided to post my dissatisfaction on social media on the same day as the original post here on TrustPilot. A former colleague saw this and they shared my feelings on the service I had received. Interestingly, they contacted PhysioParts, introduced themselves (having 200k engaged social media followers) and stated that this should be resolved. If it wasn't, they would publish my experience on their platform.

PhysioParts contacted me on the next working day and offered me a replacement unit free of charge. Although I'm happy that this has finally been resolved, it's a sorry state that an individual with no social media presence should be treated so badly as a customer. That it takes someone with a large social media presence to potentially expose this, and only then they buck their ideas up and do what should have been done months ago.

Dreadful company. Ordered an item back in March. After a long wait was told there was an issue with stock and it would be another 2-3 weeks. Heard nothing. Emailed them again in April, was told another 3-4 weeks. Emailed again 4 weeks later, told it was coming the next day. Nothing arrived. Emailed yesterday; was told it was now delayed another 2-3 months and would arrive July!! I emailed to say I wanted to cancel the order. Heard nothing. Rang them, on hold with messages in Dutch so no idea what they were saying. Eventually spoke to someone who said they would cancel it. Then I get an email thanking me for the order, sending me another invoice and that it will arrive in July. Ring AGAIN, ask to cancel, again, told they would do this. Have received a "Credit notice" and that I will get a refund but am not feeling very hopeful and worried I have been charged twice. Very bad communication and unless I get a refund I will taking up a dispute via paypal. Avoid.

RIP OFF!
Over priced and poor customer service.
I ordered a replacement battery pack for a Compex muscle stimulator from PhysioParts. I paid £65 inc postage, the item took 2 weeks to arrive from The Netherlands and when it arrived I couldn’t believe it was a cheap Chinese pack consisting of 4 AAA batteries in a plastic holder - it will have cost buttons to make. Worse still I discovered it’s available on line elsewhere for £13!!
PhysioParts parts refused to honour their Best Price Guarantee promise nor will they refund me the overcharge. If I return it for refund it’ll cost me another £10 postage. I’ve given them the opportunity to rectify the issue without success so I feel it is my duty to warn other people to avoid PhysioParts, FysioParts and any other derivatives of their company. Avoid them !

I don't normally provide reviews but given the plethora of negative reviews I thought I would contribute on this occasion. Prices are very good and delivered within 3 days so zero complaints.
Suspect this is one of those companies that if they have stock and there are no hitches with delivery its all good, its when something goes awry it all falls apart. Would I use again? For cheap purchases where it is no big deal if stuff goes missing then yes. For anything more expensive, maybe.

Thought I'd stick up for these guys after all the bad reviews on here, I almost let them put me off but happy that I didn't. I ordered a foam roller, foot roller and ab mat on a Tuesday morning and arrived promptly (UK) on Friday morning, no hassle at all.

Physio Parts uk this is not a complaint and actually is testiment to how good the customer service department was to resolve my issue extremely well!!! When my order was dispatched fro the warehouse in NL the DPD delivery ended up being returned back to the sender in the NL, I spoke with the customer service team in the NL and within 24 hours and my goods arrived to my business in the UK within the next 3 days to my satisfaction. Most people understand that things can go wrong with delivery especially with Covid and Brexit impacts, but Physio Parts are an example of an organisation that provides exemplary customer service, I will definitely use them again.

Bought a bosu home trainer from what I thought was a UK website. It is not.
After some digging on the internet I have found out this info - The Twickenham address is a virtual office and the picture on their website is random one.
The "Company" is in the Netherlands, with no address that I could find.
When I bought the item It stated it was in stock and DPD delivery was 2 - 3 days. That was nearly 3 weeks ago.
It has taken a week before each reply. The last reply said I can get a refund if I refuse the delivery and it will be sent back.
I can't access the website, it stated access denied, try later. I have tried several times to access and been denied every time.
I contacted DPD myself, they said it is still in the Netherlands as the sender did not put my address and limited details from the sender.
So it seems this "company" has taken my money, and sent something knowing it would never get to me.
DPD advised me to try and contact them again to put my address on.
This is not an honest company and will be reporting to the standing standards commission to look into their "company" & get the UK website taken down. They are not transparent about where they are trading from, they are making money selling stock which they do not have.

Do not buy from this company. Never received my order from Dec 2020 and Physioparts would not refund me completely ignoring my consumer rights. Had to go through PayPal to get my money back. Awful company.

Dreadful service - chased and chased my order but not even the courtesy of a response. Will now need to go through PayPal to get my money back. Avoid, avoid, avoid. It should be illegal to look like you are operating from the UK when you are not.

Do not buy from this company they refuse and lie about returns after multiple phone calls and emails they lied about refunding an item and try to pull the wool over your eyes when on the phone terrible company

Terrible company to do business with! Ordered some rubber weights in Oct and hadn't received them. After many emails to them and very few replies, that didn't make much sense! I gave up. I had to go through PayPal to get a refund from them. Their customer service is truly atrocious!
I kept receiving emails from a global company, regarding customs fees, l sent these emails to physioparts and they did not deal with it. They also did not say anything about having to pay customs fees, when l originally placed my order!