Photo-Me UK Anmeldelser 

What a total scam! The booth does not say that you're only able to see part of a digital copy on the .gov website. When using the .gov website, you do not have access to the photo as printed from the machine. Nor do you have the quality from the pathetic 17.5KB. It's very blury and will not scale. You also, have to go through the process of applying for your passport to see it, which is not what I needed to do. I needed a digital copy for another type of application that required a digital passport photo. And what is the point of having a helpline phone number when all it does is direct you to the website immediately! Our family will not be using your services again. If there is a way to see these photos in good quality and be able to store them, I can't find it anywhere

Great customer service. Emailed with my problem and it was solved within 1 hour. Excellent service.

I had similar issues about getting digital copy & the size of the photo for visa - however after contacting them they did provide a work around solution which was fine for me.

Absolute waste of money.

No where to download digital photos.

Their number (0800 035 6600) does not work properly.
Chat function on website does not work.
Does not respond to emails.

Wasted money.
Missed my deadline for application so lost fees.

Edit:
They haven't responded to my refund request (yet they have time to respond to me on here, their brand is more important than me, clearly) so I will need to complete a chargeback with my card issuer.

The 'guidance' to download it from the HMPO website is useless. The image is a thumbnail, it's small, low quality, low resolution.

Use an alternative photo booth.

the photo code wasnt enough digits for an irish passport

Wasted £10.
You would think in this day and age you would be able to download a photo from their website, but no you can't.
You can only access the digital image from their partners.
Do not waste your money, no good for council websites requiring a photo for a bus pass.

No digital copy.
I’m very sure it does not say “UK” passport photo. I need a digital copy so I can use it for some other documents for the same size. I got a printed photo of 4, no options for digital copy. Yes there’s a code and I can retrieve it on gov.uk, but it is 18k and not clear at all.

I chatted with customer service, got the reply said they took off the service.

Do NOT use this one. For the same price of £10, Tesco ones let you enter your email address and send you a clear copy.

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Edit:
If you apply for U.K. ones this was okay, it does provide an initial check when taking the photo.

these might work if you want a UK passport but for a visa the digital photo if you try to download what you get is less than 20kb so totally useless - don't waste your money..

The printed photos were ok, but I was unable to download the digital version from anywhere. Photo-Me doesn't not provide a download service for digital copy of the picture I paid for, which is unacceptable. Passport photos are needed for more than just passports, and photo-me doesn't seem to recognize this. I had to pay for another booth service effectively, and wasted money with photo-me.

I took passport photos - the right ones but when I went to download, it took me to id-pass website where the Unique Code was not accepted despite putting the correct digits!! No support out of hours, bad service and I needed to do the application urgently!!! Will be requesting for my refund and go to other places

Lucy was great it was me all along
Eyesight you see getting old 😆
Had a nice chat 👍

Although quality problems with the Photo Booth & unclear upload options for digital photo, the online Chat Help Team was very responsive, helpful and (hopefully) effective.

Great customer service through their email address, very prompt reply and easy to follow instructions were given so I could obtain the digital copy of my ID photo, which wasn't sent to my email for some reason when taken at a PhotoMe booth. All that was needed was to start a passport renewal application, and when prompted to type in your unique digital photo code, you do that and then clicj kn the image to download it. Then you are free to cancel the application. Many thanks!

Excellent service fast and reliable
My passport photo accepted first attempt
Definitely will use this service again

The washing machine did not clean my whites. Very poor quality of washing. I will not use it again. I have paid 5.5 pounds for nothing. Please avoid it.

It was my mistake ..I choose the wrong option.The photo was for an Irish Passport and not a British....and as they are not interchangeable the code will not work. However, I explained my predicament to a lady Lucy on live chat and a refund will, I am assured, be on its way in due course. In the meantime, I shall now start the procedure again, and as they say in engineering terminology I shall RTFM !

Thank you for your help; the website resolved our difficulty. If I may, in the interests of creating a good first impression, I would strongly advise you to get the website proof-read for typographical errors, grammar, and superfluous capitalisation: I was not inspired with confidence, so the quality of information provided was a pleasant surprise. Thanks and best wishes.

Digital photos for passport do not pass UK passport photo requirements - the file is too small.

This company is a scam and not fit for the purpose it is set up for.

Do not get your passport photos done in these booths - UK passport office will not accept them

my issue was dealt with quickly and the refund was returned very quickly