Lexus Anmeldelser 563

We purchased a used Lexus UX from the Lexus Milton Keynes dealership. During the test drive, we noticed cupping on the outer edges of the front tyres. Upon checking the MOT history, three advisories were recorded relating to the Bridgestone tyres fitted to the vehicle.
Before proceeding with the purchase, we discussed these advisories with the Sales Manager on the Monday and were explicitly assured that the issues would be resolved prior to vehicle handover.
On the Tuesday, we contacted the dealership and were informed that the tyres would be replaced with Westlake tyres. After researching these tyres, we discovered that they are the cheapest option available in the required size. As this was unacceptable to us—particularly given Lexus’ brand positioning and safety expectations—we immediately contacted the dealership and requested to speak with the Sales Manager, Duncan.
We made five calls on Tuesday and left two messages expressing our concerns about fitting budget tyres. During these calls, it was clearly stated that it was essential that budget tyres were NOT fitted to the vehicle.
Additionally, we left two further messages with separate sales advisers on the same day, confirming that we were more than willing to pay the price difference to have Bridgestone tyres fitted instead.
The Sales Manager eventually returned our call on Thursday and advised that the Westlake tyres had already been fitted. Despite our prior communications and offers to pay the difference, we were informed that they would not remove the Westlake tyres and that no alternative solution would be offered.
We reiterated our concerns and again offered an additional £200 to cover the cost of fitting Bridgestone tyres. This request was refused, and no attempt was made to discuss potential resolutions. We were effectively placed in a “take it or leave it” position, despite having taken all reasonable steps to communicate our expectations in advance.
This experience has been extremely disappointing and represents the worst customer service we have encountered at a Lexus dealership. The Lexus slogan “Experience Amazing” was not reflected in our treatment. Instead, it appeared that cost-saving took priority over customer satisfaction, safety considerations, and brand standards.

Lexus Hedge End. Heads up for Charlie. Called in on the off chance regarding one of my tyres(frequently going down). No sign of any puncture. Valve?. He returned, advising that it was the valve.
Fixed and on the road safely. He was polite, and he was a lovely young man to deal with. Thanks Charlie.

Lexus Coventry (Michael Ansell)
Pot hole damage required new alloy wheel & tyre. Mike and the team @ Lexus could not have been more helpful

Absolute shocking customer service from Guildford dealership and direct from Lexus UK. It is 100% obvious that they are not as good as meant to be perceived. Service department is a total joke and Lexus UK do not want to know that their name is being damaged due to incompetence from Guildford dealership.

Please avoid, they are no better than your back street garage, yet you are paying for it.

Appalling Customer service if you contacted them three consecutive times enquiring about repairs,services with Not even an acknowledgement from anyone after leaving multiple contact options I believe they're only interested in new sales.
Even if houghi drive a Lexus I cannot,will never recommend this brand to anyone as I believe this is completely against the high standard from Japan and the Japanese ethos entirely.
I will make enquiries to make this known to relevant International Japanese customer care department.

I recently took my Lexus IS350 (JDM import) to Lexus Glasgow for its MOT, and I have to say the experience was outstanding from start to finish.

On arrival, I was warmly welcomed by the staff and offered a seat while I waited. I was also offered coffee and a breakfast bar, which was a very nice touch and made me feel valued as a customer.

Gary Skea looked after me during my visit. He was extremely pleasant, cheerful, and professional throughout. He took all my details, explained the process clearly, and kept me informed. I had requested a courtesy car in advance, which was arranged without any issues.

Once the MOT was completed, Gary contacted me as promised. On collection, I was again welcomed, offered refreshments, and everything was handled smoothly and efficiently. The whole process was stress-free and very well organised.

I have previously visited other dealerships such as BMW and Volkswagen, but I can honestly say the level of customer service at Lexus Glasgow is on another level. The attention to detail and genuine hospitality really stood out.

A big thank you to Gary and the team — I truly appreciate the excellent service and will definitely be returning.

I had my car serviced by Lexus Twickenham for the first time. I would like to thank their repair technicians, and service reception for their excellent service
5*+++. Old World courtesy still exists.

Ibrahim Valimahomed

I purchased a Lexus NX 350h in 2023 after having a very positive experience driving my cousin’s 2015 Lexus for a year. Based on that, I ordered the new model in 2022 and, due to COVID delays, waited nearly a year to receive it.

Unfortunately, in March this year, my car was stolen right outside my home. A friend of mine had also had his Lexus stolen previously, but since he lived about 20 minutes away, I assumed it was a local issue. Six months later, the same thing happened to me.

In terms of driving experience, the Lexus 350h is excellent. The interior is comfortable, the technology is well designed, and overall the car feels refined. Lexus customer service is also responsive and helpful when contacted.

However, I cannot recommend buying a Lexus unless security issues are properly addressed. Based on my experience:

1. My car was most likely stolen using a headlight hacking method, which was captured on my home camera. This is a known vulnerability, yet Lexus has not resolved it. Despite regular servicing, I was never informed about this risk.

2. The Lexus app gives the impression that it can track your vehicle location. After the theft, I contacted Lexus and was told it is not a true tracking system. This was never clearly explained beforehand, and the app interface is misleading.

3. After gaining access, the thief activated privacy mode in the car. This disabled location tracking in the app. However, I could still remotely control other features such as locking doors, opening windows, checking mileage, and even starting the air conditioning. The fact that I could not override privacy mode to recover the vehicle is a major limitation. Lexus explained this is due to GDPR, but from a product perspective, this functionality should be reconsidered.

4. At no point during purchase or servicing was I advised to install an additional tracker. Only after the theft did I learn that installing a Thatcham-approved tracker would allow proper tracking and even reduce insurance costs.

5. On a positive note, Lexus support responded quickly after the theft and helped provide the necessary finance documents without delay.

Overall, while the car itself is excellent to drive, the lack of effective anti-theft measures and unclear communication about security risks are serious concerns. I would not recommend purchasing a Lexus unless you take additional security precautions, such as installing a Thatcham tracker and ensuring your vehicle is well protected.

Thanks to all the staff of Lexus Cardiff by providing us with great service and dealership. Enquiries dealt in a friendly and professional manner with dignity and respect.

I have a 2022 RX450h Sport Takumi. On the up side it drives very nicely with the 3,5 litre V6. However I have never really taken to the car due to various irritations.

The infotainment system is poor in my opinion. I have learned to live with its quirks by not using it much. I found that when taking a phone call, if I put the car in reverse the call dropped as the screen changed to show the rear camera. The music system doesn’t mute as the sat nav makes an announcement. When playing music and selecting an album with various artists then picking the song to play on the album, it plays the song then goes off to find the same artist on other albums.

The car phone display would not identify incoming callers until I changed the format of all the numbers in my phone to the international format (+44 for the UK) Then it worked however it seems that the phone carrier must have reverted to the leading zero format because now callers are unknown again.
The cruise control is an irritation. After actively slowing me down to the set speed, the car is allowed to run away downhill so I have to brake knocking off cruise control. If it can slow you down why doesn’t it maintain the set speed?
The sport seats I have never found comfortable. I am 13 1/2 stone (190 pounds) so not that big. I find the seat side bolsters squeeze my backside making the seat uncomfortable.
Everything is expensive. Insurance is expensive and some insurers will not touch the car. Servicing is ridiculous. I was going to have a "while I wait" service and was told it would be two hours. I was told the price would be £760. When I queried the price I was told part of the price was for the air filter and pollen filter which together amounted to about £200!! Upon checking I found I could buy them for around £50 and they can be fitted in about 10 minutes. They chased me to book the car in and told me the price was now £820!!
As long as you have Lexus services the warranty is continued for up to 10 years but it seems to me that you are actually buying an extended warranty in the price of the service.
I always see great reviews for this car and i am a bit amazed that the reviewers dont see these things.

Soft wear not user friendly. But the 2 * is fully charged distance. I went to Sheffield from greater Manchester area fully charged distance is around 60 miles one way when I reached my destination in Sheffield battery was 46% . I had to recharge it and I was in a rush went to nearest one unexpected was a slow charger I waited 30 minutes it charged it to 55% and I left.car is extremely comfortable to drive but ok for driving locally but even medium distance it is not worth it. Regret buying it

I purchased a Lexus LBX hybrid in February 2025.
In August 2025 the battery failed and I returned the car to a dealership and a ‘new’ batter’ was installed.
I have just found a message telling me that the battery is low and may cause starting problems. I am advised to take the car for a 30 minute drive, but other sources indicate that this may not solve the problem.
It would appear that this is a known issue to Lexus who apparently could install a more powerful unit, however they do not seem to consider it necessary to try and rectify the overall fault.
I am due to go away imminently but now have no faith in the brand or its reliability and chasing up with the dealership will cause me a good deal of inconvenience

I placed an order for an approved used Lexus Vehicle via the official website. I received a confirmation email followed by an appointment date for collection of the vehicle. When I arrived at the showroom, there was no car and nobody was aware of our appointment. I complained directly to Lexus via their portal and received an automated email response from customer relations confirming receipt of my communication. Following this I never heard anything from Lexus UK at all. I sent a further email asking for a reply which was completely ignored. The incompetence and arrogance of this company is astounding. They leave everything to their dealers to sort out, and treat their customers with total disrespect. This is absolutely disgraceful for a luxury Japenese brand.

I have lost count of the number of times people have told me they have had their Lexus stolen. Mine was stolen in January 2024, the police tried their best to track it down. In reality it was probably on a container ship in Dover before I woke up. The cars are generally good, but what is the point buying a good car if it can be stolen within 30 seconds? From what I can see Lexus are not doing anything to make their cars more secure. Reminds me of the VW emissions scandal. More stolen Lexus cars = More demand for replacement cars = Dealers sell more cars. Win-Win for them, not the consumer.

I'm suprised about the negative reviews here, try Lexus in Chester, they're amazing there.

My experience with Lexus Birmingham is very bad and i have decided not to buy their vehicles any more.
I bought a brand new lexus 450 RX hybrid plus in 2024. I did and paid for everything to secure my car which includes tracker service for £549. A year and 4 months later, my car was stolen outside my house and i contacted the tracker uk to find or trace my car. It waa then that i discovered that, a duming, blind or faulty tracker had been fitted to my car. They cannot even for once trace my car. I demanded a refund for the tracker that i paid to secure or atleast trace my car, but they refused and uptil now all i got was a sorry which really made me furious and disappointed. I paid for a service that i didn't get and i am entitled to a refund of my money. How do they expect me to be happy with their services. I could have bought an off the market tracker for £50 and don't bother if my car got stolen and can't be traced. But not a highly rated and professional Lexus tracker service for a wooping £549. I want my money back.

Lexus Croydon CR04RF
After making an online enquiry on 4th February regarding the Lexus CT 200, I was contacted the following day by phone to confirm an appointment for Saturday at 2:30 pm.
On Friday 6th February, I received another email from Selina reconfirming my appointment with Fahim for Saturday 7th February at 2:30 pm. The email stated:
“Dear Mr Beldjoudi,
Many thanks for your time earlier. I am pleased to confirm your appointment with Fahim at 2:30 pm on Saturday 7th February 2026.
As we would like to offer you a test drive of the vehicle of interest, please remember to bring your full driving licence. Drivers must be over 21 and have held a full licence for at least one year.”
After this, Fahim also called to reconfirm the Saturday appointment. Up to that point, everything seemed perfectly organised.
In order to attend the appointment, I had to make several arrangements:
I cancelled my daughter’s swimming lesson at Tooting Leisure Centre at 2:00 pm (the lesson was already paid for and non-refundable).
I arranged a shift change with a colleague, who kindly travelled from Fulham to Tooting Broadway at 12:00 pm to cover my shift until 5:00 pm. I will return the five hours to him on another day.
I borrowed a car to drive to Lexus Croydon.
On Saturday 7th February, I left work, went home, picked up my wife and daughter, and drove towards Croydon. At approximately 2:10 pm, while we were on Purley Way and only a few minutes away, I received a call from Fahim.
I answered and said, “Hello Fahim, I’m almost there, arriving in a couple of minutes.”
He replied, “Sorry, I’m calling to let you know the car has been sold and is no longer available.”
I was extremely shocked and disappointed. I completely understand that cars can be sold — that is absolutely fine. However, I find it very difficult to believe that I could not have been informed earlier, at least at the beginning of the day, instead of being notified when I was practically outside the dealership.
It is hard to accept that someone supposedly arrived at 2:00 pm and immediately purchased the car without any prior notice given to me.
Does a customer’s time have no value? There was no consideration or appreciation shown for the significant effort I made to attend this appointment.
Overall, this was a very disappointing and extremely poor experience.

Had a replacement battery from Lexus lasted just under 8 months, the replacement battery was 45ah 325 28800 azc35 yet original battery lasted 9 years 20hr 49ah ccs 325a. They want to replace the replacement battery but I want the original battery which can be bought elsewhere, also the post size is larger on original battery than the one they use as a replacement!! Not happy with the service so I’ll be avoiding them and get original battery!! Lexus are useless and unhelpful

Absolutely awful experience considering I've been a customer for around 20 years. I am having more than one problem with my local service centre so decided to contact head office to resolve it. Their recorded message informs me they are only open Monday to Friday 09:00-17:30 - but I'm writing this at 11:07 on a Thursday. I have tried other numbers but nobody wants to know. By the way - one of the problems is my local service centre is unable to source tyres for my vehicle. Kwik Fit can get them within a day. How does anyone explain that?

My car was going into limp mode and x2 garages could not find the problem .
Step in Lexus leeds ,after diagnostic we still needed to try work out why .
It turned out to be cat that had disintegrated into the exhaust .
Any garage would have charged the earth for the time spent but not these guys .
250 all in I’m obverse the moon .
Big shout out to Tom and paddy the master technician .
Not only the best cars the service 2nd to none .
5 stars