Philipjames Anmeldelser 

Upon the conclusion of my tenancy, I faced a series of unfortunate and frankly, unreasonable challenges with Philip James Lettings in Manchester. Initially, they proposed fees for cleaning the property, which, though seemingly inflated, I accepted. The situation escalated when they attempted to levy an additional £30 charge for the removal of items that were originally part of the flat, including boxes and manuals for the fridge, smart meter, and oven.

Confident that these items were present when I moved in, as evidenced by the original inventory photos, I disputed this charge. In a rather condescending manner, they responded by sending photos that included a bag, purportedly containing the aforementioned items, which was not present in the initial photos. This indicated a clear oversight on their part, yet they insisted on the additional charge.

The most troubling part of this ordeal has been the communication and the handling of my deposit. Philip James Lettings has implemented a lengthy wait time of up to 10 days between correspondence. Furthermore, they are holding my deposit hostage until we reach an agreement, which, given their error, only adds insult to injury by unnecessarily delaying the return of my deposit.

This experience has been incredibly frustrating, not just because of the unexpected and unjustifiable charges, but also due to the lack of professionalism and accountability from the agency. Potential tenants should be wary of engaging with Philip James Lettings Manchester, as my experience indicates that they may face similar issues, especially when it comes to moving out and settling final accounts.

The team at Philip James, Heaton Moor are absolutely fantastic, I cannot recommend them highly enough. They covered every aspect of selling my house comprehensively, proactively and professionally and there was never a moment when I needed to chase them. The team go above and beyond every single day, are approachable and friendly and extremely focused and determined to sell your property! I found a buyer within one month due to their proactive selling approach and ongoing open dialogue with buyer and seller. Excellent service. A BIG thank you to Manager Martin and Kathrine, Jamie and Lisa !

professional and supportive team, especially Sharon from the management team

Louis was really friendly and approachable, made sure all my maintenance issues were looked at and recorded. Spent time asking questions and understanding the property.

Service level from first visit right through the sale process was first class from Lisa. We didn't realise just how much difference choosing the right Estate Agent could make - information through the process was very good, highly recommended

Leila is like a breath of fresh air by comparison with other agents I have had the misfortune to deal with. Her professionalism and attention to detail was amazing and she really made me feel at ease!! Cannot recommend her enough.

Nothing has been too much trouble. Leila took so much time photographing the property to ensure the sales brochure was good quality. Kept me updated at every step always got back to me if I had and questions.

Found Franca and the team to be so helpful and professional,what I did like was the good communication, always kept in touch, gave invaluable information and advice so we could get the best deal on our property, Highly recommended for buying and selling any property

Louis was Very friendly and chatty

Louis was super friendly and conducted the inspection really well! He checked on our maintenance issues and told us he’d sort it out for us, super helpful!

Super friendly and very thorough with his inspection!

Louis, was very professional and thorough with the inspection- also answered any question I had on things that needed fixing.

Suffering from their bullies and mistreating as a current tenant.

I signed a tenant contract with them for 2022-2023 and later renewed it with a different flatmate under a new agreement for 2023 to 2024.

As a Chinese passport holder, it's incredibly difficult to find a job. However, a fantastic job opportunity elsewhere shows up for me but if I can relocate. I made every effort to find a replacement tenant, even offering to cover rent until a new tenant moved in. Now I'm faced with losing this all because of this situation I am having with Philip James.

Shockingly, they refused my ''request'' to transfer my tenancy, citing an obscure "original tenant" clause. They insisted I could only leave if my flatmate left too. I consulted numerous sources and found no support for this ''policy''.

This refusal had serious consequences—I lost a dream job offer and forfeited a significant deposit on a new place. Despite my requests, they failed to provide any written official documentation justifying their statement, or any records that clearly shows this was made aware to the tenants. Their silence and lack of cooperation were frustrating with all emails sent to their tenancy department, letting department in Manchester Deansgate office.

I offered practical solutions, if not possible to replace the name in the contract, but could have a new contract between my flatmate and the replacement tenant and terminate mine, but all were rejected without any reasonable grounds.

My request for them to provide clear, documented reasons for their refusal on the 27th February to their letting team has not yet received any response. Their inflexibility has not only damaged my trust but has also had a significant impact on my life and finances.

It's deeply disheartening to suffer such consequences due to rules enforced by them without proper justification or recourse. Knowing I'm living in a place with this level of service, I no longer feel safe and protected. I have previously used Julian Wadden, which has 4.5 rating here, which I knows exactly why. I have submitted a formal complaint. I don't see this can be ever resolved with a promising outcome considering I have suffered from so much loss until now.

Your simple No has caused people living nightmare.
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UPDATE SO FAR on the 4th March 2024:

We have now been provided with their response after filing a compliant. The reason we had received has been confirmed that there is no legal grounds. Making all the excuses and throwing big words don't cover up the fact you didn't fulfill your responsibility as an letting agent.

Would you ever want to move into a place where you don't even know you agreed to the property status because of a document signed by one of previous tenants who already moved out, a document you were never even made aware of. And now they use '' the nature of a changeover'' as the reason behind all of these. Exactly what is backing up this statement!
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update on the 7th March

I have been contacted by their management team member James Hardern to look into this situation to see how could be resolved without risking my flatmate to move out and back in and myself not losing a job offer. I do appreciate his communication and further explanation on this that we are not mistreated because our nationality. I wish this was explained and communicated better at the beginning. The development of this situation seems to be overlooked and the changeover rules and terms were not that clear from the beginning. I worked so hard in the past a few months for this new job offer. And i can't believe this could be all gone because of this.

Hopefully this gets resolved without causing any further trouble.

Louis made my experience great, he was professional and accurate.

All the staff made our experience of selling as smooth as possible. Even when the first buyers pulled out at the last minute Kathryn said she was determined to get another buyer for us and she did within 6 weeks.
Jamie did some of the viewings and gave us potential buyers feedback which helped us to put some things right. Martin from the start was very approachable with a wealth of knowledge about the area. Lisa and Kathryn kept us updated on progress 😊

Lisa was fantastic kept us upto date with everything what was happening always friendly

My experience with Philip James Estate Agents was a pleasant one. Overall, I am pleased with the service provided. While there were some minor issues along the way, the team at Philip James worked diligently to address them.

Franca Carbone, in particular, deserves special recognition for her dedication and professionalism throughout the process. Franca remained attentive and committed to resolving any issues that arose. Her professionalism and dedication were evident, and I appreciate her hard work.

Throughout a complex process with many transactions, Lisa A was the consummate professional. However busy she might have been, she always had time to talk and reassure us that our sale was on track. Emails were answered by return and Lisa provided regular updates. Outstanding

Absolutely fantastic service from Lisa Aspinall at Philip James. What we thought would be an easy purchase turned into a bit of a saga for various reasons and Lisa was patient calm, and always professional in our dealings. She ensured that the sale eventually went through and was excellent throughout. Its the second time we've purchased a property through them and I cannot recommend them enough for their work ethic and overall attitude