Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Placed an order and received notification of dispatch and then subsequently delivery however I was out when delivery was made and I was unable to locate my delivery. After a quick email to the su... Se mere

Bedømt til 4 ud af 5 stjerner

I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I c... Se mere

Bedømt til 5 ud af 5 stjerner

I never realised I could buy stuff like salmon oil and natural wormwood for my Romanian rescue dog. He is coming on great. His coat was not good and I worried about internal Parasites and stuff. Go... Se mere

Bedømt til 5 ud af 5 stjerner

Could not recommend enough. Our girl got a canine papilloma on her mouth, we was quoted £800 plus at the vets to remove it because of the size of it and the position. A friend recommended us to try Th... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Butik med kæledyrsudstyr
  2. Dyrefoderbutik
  3. Dyrehandel

Skrevet af virksomheden

Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 66 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Don’t waste your money

Don’t waste your money. These products aren’t suitable for cats. All my four hated these products. I wasted several pouches of cat food trying to get them to try the daily allergy and itch, and the flea powder. Even in tiny amounts they wouldn’t touch the stuff (and they’ll eat anything!) I note that Pets Purest have now removed the flea powder from their website. Hoping others don’t make the same expensive mistake I did.

25. august 2025
Pets Purest-logo

Besvarelse fra Pets Purest

Hello,

We’re really sorry to hear about your experience and that your cats didn’t get on with the products. We know how disheartening it can feel when something you hoped would help isn’t a good fit. Our support team have been in touch with you directly to help resolve this.

Just to clarify, our Flea Powder is still available for purchase on our website for pets who may find it beneficial, though we completely understand that not every product will suit every pet.

We truly appreciate your feedback, as it helps us improve and better support both dogs, cats, and their owners.

Warm regards,
The Pets Purest Team

Bedømt til 4 ud af 5 stjerner

Natural Flea Repellent

I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I comb my cat each day and spray her neck at base of tail and hind legs , she is more relaxed and not over grooming herself anymore . Gave 4 stars as early days but looking hopeful

25. juli 2025
Bedømt til 5 ud af 5 stjerner

Excellent Service and Quality!

Excellent Service and Quality!
I’m extremely happy with Pets Purest products! The quality is amazing, and my pet loves them. I’ve noticed real improvements in his health and energy since using their natural supplements. Delivery was fast, and customer service is very friendly and helpful. Highly recommend to anyone who wants the best for their pets!

25. juli 2025
Bedømt til 1 ud af 5 stjerner

Cap on spray had not been secured…

Cap on spray had not been secured properly, so all the liquid had leaked into the bag the bottle arrived in.

26. maj 2025
Pets Purest-logo

Besvarelse fra Pets Purest

Hi Richard,

We’re so sorry to hear about the condition your Flea Spray arrived in. This is definitely not the experience we want for our customers, and we completely understand how disappointing it must have been to receive a leaking product.

We’ve since reached out to you privately to apologise and explain that we identified a packaging issue affecting a small number of bottles during transit. We’ve now worked on improvements to prevent this from happening again.

A full refund has been issued as an apology for the inconvenience caused. We truly value your support and are very sorry that we fell short on this occasion. If there's anything more we can do to help, please don’t hesitate to get in touch.

Warm regards,
The Pets Purest Team

Bedømt til 1 ud af 5 stjerner

Cancel order

I wanted to cancel this order and when I tried to, the webpage was broken. Thus I was charged for goods I did not want to receive.

24. april 2025
Pets Purest-logo

Besvarelse fra Pets Purest

Hello Lucy,

We're very sorry to hear about your experience and the trouble you had with cancelling your order. Please know that we’ll always do our best to cancel unwanted orders whenever possible, and we’re more than happy to accept returns for a full refund if the item has already been dispatched.

We've reached out to you directly to help resolve this quickly, and we would like to thank you for bringing this to our attention - at Pets Purest, we truly care about delivering a positive experience for every customer, and we are committed to making things right.

Warm regards,
Megan
Pets Purest

Bedømt til 5 ud af 5 stjerner

Great product

Great product. Just finished our first bottle. My long haired cat struggles with dry skin. He loves this oil, and regularly calls me to the kitchen in the morning for it to be put in his food bowl! His fur is much softer and he’s not scratching at himself as much as he was.

2. april 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I ordered Salmon Oil several months…

I ordered Salmon Oil several months ago.I have not re-ordered this but today I received an e mail to tell me that another order was being shipped.I attempted to contact Pets Purest by phone but they do not have a telephone contact number.I e mailed them and received a standard acknowledgement.I'd like to know why when you order something as a one off they assume this is a recurring order with the company deducting the cost from my bank account without any involvement from. me?

14. januar 2025
Uopfordret anmeldelse
Pets Purest-logo

Besvarelse fra Pets Purest

Hello,

Thank you for your review - we appreciate all feedback as we are constantly trying to improve our service for our customers.

We’re sorry to hear about your initial experience with our subscription service, and would like to apologise for any confusion that may have been caused by unexpected orders. We’re glad that we were able to address your concerns directly over the phone and resolve the issue with a full refund and cancellation of this order.

At Pets Purest we genuinely want all customers to have a great experience, and we would like to thank you for your understanding and patience which allowed us to resolve this issue together.

We are always here to help should you wish to reach out to us in the future.

Warmest regards,
The Pets Purest Team

Bedømt til 5 ud af 5 stjerner

Very easy to order via website

Very easy to order via website. Good communication & updates, right through to dispatch.
Very good choice of products. Dog loves their treats and I like that it’s all natural.

25. december 2024
Bedømt til 5 ud af 5 stjerner

It’s become my go-to

I’ve been purchasing pet supplements from this website for over a year now. I recently discovered them and have been consistently impressed by the quality and variety of products available for my dog. From joint health supplements to skin and coat care, they have everything I need to keep my dog happy and healthy. The website is so easy to navigate, and I appreciate how quickly my orders arrive. I’m confident in recommending this site to anyone looking for top-notch supplements for their pets. It’s become my go-to, and I will continue to shop here.

10. januar 2025
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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