PetSmart Anmeldelser 

Carson City NV Petsmart grooming, department, lacks, in grooming skills the lady that did the service wasn't very knowledgeable on how to shave there were patches in the fur also she wasn't able to shave the stomach or chest area I wasn't sure why to add her incompetent grooming she wasn't able to clip or file down the nails I was still charged for the full service on top of a $25 tip also my dog's ears were not cleaned. I'm not even sure she bathed my dog for groomers look miserable like they didn't want to be there. I would not recommend Carson's store. Who knows what goes on behind close doors ?

Customer service doesnt offer any help. Adjusting or cancelation online orders is impossible. Even minutes after ordering. Chewy does much better with requests.

Do not use the grooming services at the Kuykendahl/99 Grand Parkway location. If I could give it zero stars I would. My grand fur baby has been going here for years. Today they butchered his hair cut doesn’t even look like our baby. They cut areas that have never been trimmed before. Come to find out there was only 1 groomer all day alone and couldn’t even trim our babies nails. Poor scheduling by management. The mom and dad of our grand fur baby are livid as they should be. The manager didn’t even show concern or empathy even after seeing before and after pictures.

They don't deserve a half of a star I've been taking my 2 fur babies here for a grooming 2 weeks ago they were there to get groomed and this one person who did both of them destroyed it for me to never ever return she messed up cutting some areas was uneven some places wasn't cut and cut right then I had to wait a whole week to take them back so they can get fixed and I said that I didn't want her to touch their fur found out that I have to pay again they will not get my money

Waynesboro, va has one of the most rude and hateful woman working for them. People should rethink how they speak about and to others.

The absolute worst place to take your pets for grooming if you care about them. My dog has been getting groomed at PetSmart for 4+ years, no problem. All of the sudden, she starts getting groomed by Amber at the Richardson location & she's ungroomable, needs to be medicated. I called & filed a complaint & then Nathaniel, the manager or whoever he is because I thought Andrew was the manager, as he greeted me in store when I picked her up this last time to tell me to take my dog to her vet even though I'd taken her to Banfield & got her medicated like they asked & they still claimed the zombie I brought them was too "wiggly" to groom. Even aske me to ask the vet to up the dosage, like what's the goal here, she's barely walking, you want me to bring her in dead? My dog could barely bark she was so zoned out. Anyway, Nathaniel sends some generic chat GPT response talking about thank you for taking the time to complete the survey which let me know then he didn't have a clue about what was going on, just backing the groomer because I didn't fill out survey, I called customer care & filed a complaint. So yea, if you don't mind being treated like trash & your pets being traumatized, this is the place to go.

PetSmart is a good store but our family went to a PetSmart near us and we couldn't even find any pet collars small enuf to fit our dogs!

Petsmart doenot mention in it's rules and regulations about complaining about bad dog grooming I have all the pictures with the really bad grooming , dog groomers donot need a licience to groom THEY HAVE A ONLINE GROOMING COURSE , ALSO THEY HIRE ANYONE BRING THEM INTO PETSMART GROOMING AND TRAIN THEM RIGHT INSTORE ,BUT ANYONE CAN GROOM AS THEY DONOT HAVE TO GUALIFY FOR A LICIENCE MY DOG HAS HAD ONLY ABOUT 2 HALF DECENT GROOMING EXPERIENCE THE REST WERE BIG BALD SPOTS ON HIS BODY , BUT APPARENTLY THEIR FAVOURITE REASON FOR THAT IS HE HAD MATS ,THAT WAS EXCUSE EVERY TIME ,ALSO NO WHERE ON THE RULES AND REGULATION DOES IT SAY IF YOU COMPLAIN TO MANY TIMES THE STORE CAN BAN YOU FROM EVERY PETSMART FROM YOUR DOG BEING GROOMED WHAT HAPPENED TO FREE SPEECH TIME TO SEE A LAWYER WITH ALL MY PICTURES OF SO MANY INEXPERIENCED GROOMERS CLIPPING DOGS . HAVE A NICE DAY .

The Petsmart in Broomall, PA is a disaster. Occasionally I have my dogs groomed there, knowing they cancel without contacting me, and miss hair matts behind my dogs’ears and underneath but I was desperate. Today was the worst . I had a 5 pm appt to discover the groomer did not show and sorry but someone was supposed to call you. Ok.. I can deal with that. What could I say! But then she said oh, I think you made the appt for tomorrow at 5. Nope. I .did .not. I said I couldn’t have. So I left. In the car I looked at the my screen shot I took when scheduling and discovered they changed the appt without my knowledge leading me to believe I’m going insane. This has happened twice before and I did believe it was me. When I went back in to cancel tomorrow’s appt, I showed the screenshot as was told the computer does that sometimes ..

I hate to give 1star. Its not worth even that. I placed online autoship order and after days of no update I tried to find tracking number. Nope, not one. Had to call customer service to get tracking number only to find out it won't be here for another week. I have a sick dog who will only eat BilJac food and now it will be another week before it gets here! Such sorry service from a company I thought was reputable. I will order direct from BiJac before I order from this sham of a company again!

This was my second bad experience at this location.

I dropped my dog off at 10:00 AM and received a notification that he was ready for pickup before I even arrived. However, when I got there, my dog was still in the back and I was left standing there while staff questioned my payment — even though I had already prepaid on April 4 and showed both my receipt and credit card statement.

No customer should have to “prove” a payment that was already processed, especially after receiving a pickup notification.

On top of that, the grooming service was not done as requested. I have a Shih Tzu mix and specifically asked for a #4 cut to keep his curls, but instead his coat was shaved down completely.

In the moment, I told the manager to just apply a credit to my account because I wanted to leave. However, after getting home and seeing how drastic the cut was, I am genuinely upset. This is not what I asked for.

What made this worse was the unprofessional attitude from staff, which made both me and my child uncomfortable.

This location needs better organization, communication, and proper grooming training. Pet owners should feel confident and safe bringing their animals in — and I did not feel that here.

Edit: update was told that a manager would reach out. Day 4 nothing yet. Service done 4/6. Update 4/22 my reply to the lies and anyone with apple call filter or Verizon knows how good that call filter is even if the voicemail full. My reply ⬇️

Thank you for reaching out and following up on my experience; I appreciate the gesture.

Regarding your phone calls, I would like to clarify that while my voicemail may be full, I use a call screening feature. This requires unknown callers to speak before the call connects, allowing me to see when someone is trying to reach me.

At this point, due to the communication issues surrounding this situation, I have decided not to return to the salon. I believe this is the best decision for me & 🐶 moving forward.

Thank you again for your time, and I wish you all the best.

Do NOT under any circumstances order from these barbarians.

I have a sick kitty. He's on a special prescription diet. I can't just run out to the store and buy him some Friskies when he runs out.

I have his Hill's Prescription Urinary Diet on autoship. They have his prescription on file. The first shipment was correct. They shorted him on the next two shipments, I had to call and have them re-ship the missing cans (apparently the people who pack the orders don't know how to count).

This month, they didn't ship at all. When I called to find out why, I was told "oh, gee, his prescription expired March 1st, you need to get your vet to issue a new one." If his prescription expired March 1st, why did they ship March 7th? Sounds like an admission they broke the law. That, or they're g0ddamned liars.

IF his prescription needed renewing, WHY DIDN'T THEY TELL ME??!! They could have sent me an email. They could have texted me. They could have done it themselves, since they contact the vet to verify the prescription for every order. They didn't do any of these things, they just CANCELLED MY ORDER WITH NO NOTICE AND NO EXPLANATION.

If you value your fur babies' lives, SHOP ANYWHERE BUT HERE.

I took my dog for a grooming located in Hoffman states in IL,
He is been coming here for over 5
Years there been times where the service is not been the best but Im not a person that like to complain but today was enough,
I was 13 min late and the girl was giving me a bad attitude and wanted me to pay extra because I was 13 min late,
I don't think is right when my dog only been at this location since he was a poppy,
The worse thing is that I went to the store manager and she didn't care at all,

From now on I decided not to shop or use any of their services.

Today, I had a little mix up with my schedule and ended up at their Castleton, Indianapolis store a little ahead of time. But the groomer refused take in our lab a mere 30 minutes ahead of the previously scheduled full grooming service appointment time. And when I asked about the walk-in service, they refused to do it because they said the dog's hair is too long! And this was the store manager! Yellow labs do not have long hair!
The whole interaction has left me feeling very unappreciated and very reluctant to go back to the place.
I am sorry I can't choose zero stars

Horrible service my 1 year old Yorkie comes back from grooming and her nails looked like they have not been touched called and was left on hold

I don't get the low rating. I contacted Pet smart just under a week ago through their chat option.

I was connected to an agent that exceeded my expectation.

I unfortunately had some technical issues with the base of my smart spinner litterbox. After explaining that I've tried litterally everything I could find on their web page also the stuff the agent was asking me to do. There was only a short step to getting me a new one as I was in warranty. This was processed on a monday. And on the saturday the same week I recieved my new product!

Great costumer service! Great actionplan! I will continue to recommend this product to anyone looking to purchase!

I took my pup today to get a hair cut in Beaumont Texas. Well he I first walked in the groomer was extremely rude to me for no reason then took my pup who is shihtzu is three an half month placed a leash around his neck I said he not leash trained yet she jerked him. Then when I picked him up he was so scared and got him in the car he has a toe nail that was cut to short and his stomach had a mark on it. I will never take any not dogs there again they are rude and treat your dogs bad. Beaumont tx. Petsmart grooming

My golden doodle had an appointment on 3/21/26 at 9:00am. I told the groomer exactly how I wanted the cut which was a #5, leave the tail bushy and a teddy bear face. He was returned to me looking like a rat. I have never seen something so humiliating. I've seen opossums that look better than his haircut. I usually take him to river oaks where they do an exceptional job. Petsmart count your days with this trash cut. You should be ashamed. I would rather you tell me that you don't know how to cut doodles than butcher him like he's a lab experiment. Absolutely ridiculous.

I have shopped there for my pets. Overpriced but can usually find what you need. I also shop in their dumpster for dog food when money runs out. I don't see why they cut the bags when the can help many causes. But the most disturbing is the inhumane of animal torture. Instead of proper euthanasia, they throw them alive on glue boards and toss them in the dumpster. It's horrible. I can only imagine how they would feel if that happened to them. I have saved some. You would think a Pet company would care about pets. Not this company.

The problem I have is not the cat food nor litter. My issue is the shipping service they utilize namely ROADIE. Yesterday their deliveryman dumped four 35 lb bags in lobby on floor unbeknownst to me. People walked off with the bags. He was too lazy and negligent to take the elevator to my door. His incompetence caused the theft. I've contacted both PetSmart and ROADIE filing a complaint. Needless to say Ive cancelled my autoship account with PetSmart because of their shipper. Chewy uses FedEx. Them I trust