PetSmart Anmeldelser 

I needed to take my cat to the emergency clinic. Both of my carriers broke. I hurried to PetSmart. Becky S. took the time to put the carrier together. It was a long process. She was friendly and understanding. Great service

If I could rate zero, I would! Our dog was mistreated, cut his paw, kept his dog food, didn't bother to call us, and cancelled his grooming without informing us. Terrible place, terrible service and I will never go to any of PetSmart stores ever again! You should not be running a pet hotel, if you can't properly take care of them! TERRIBLE!

I took my cat to the forum in Selma Texas . It normally takes 1 hr or more. She called me 35 minutes later said cat was ready I paid my 126.00 bill when I got back to her she had my cat in carrier . The lady that cut my cats hair botched it bad. I talked to the grooming manager. Told her what happen. She said we do our best. I told her I can show her pics but she refused. I told the manger to cancel my account. I asked for refund but she said no. This manger needs to be fired being rude and not caring for my cat. The lady that cut my cat must not of had any training.

The website is awful. No info, just stumbled around until I randomly found the problem. Delivery said 1-3 days. That is just how long it takes them to hand it off to FedEx then they say it isn't coming for another 4. OVERPRICED, ZERO CUSTOMER SERVICE AND LIARS AS WELL!

I expected poor service after reading reviews, but PetSmart pleasantly surprised me. I noticed a discount on an item during the day, but when I went to order it that night, the discount was gone. I emailed customer service after hours, and they responded quickly to honor the discounted price. However, I ordered two of the same item and only one arrived. Because it shipped through a third-party vendor, I had to resolve the missing item issue on my own. That is the only reason I am deducting a star, as the initial customer service team was excellent.

Do NOT use Petsmart for shipping orders unless you want stress.
At 10:20PM on May 3rd, I received an email saying the autoship order was received.
I didn't see the email until the next morning and immediately cancelled the autoship. I forgot to cancel the autoship back from the initial order back in March (the driver was unprofessional and the lack of response from Petsmart).
At 6:51AM on May 4th, I received confirmation the autoship was cancelled, not the order, the autoship.
At 2:01PM on May 4th I received an email "the order is on the way" with tracking information.
I checked the tracking that day, the order was waiting for pick up. I checked again a few days later to find the shipment was cancelled on May 5th at 5:48PM. I checked my credit card, but the charge was still there. I disputed the charge.
Low and behold, the order was received today, May 12th (it shipped May 11th) and was delivered DAMAGED. The proof of delivery shows the damage. I called the 888 number, it went in circles and I was hung up on.
I filled out the contact us form. Of course, no response.

I’m very disappointed with how this membership cancellation was handled. When I signed up, the discounts and incentives were presented as benefits of the plan, not as something I would later be charged back for if I chose not to renew. That important detail was either not clearly explained or buried in fine print.
Being told I now owe an additional $49 because I’m not renewing feels misleading and unfair. A membership should keep customers because they’re happy with the service, not because they’re afraid of penalties or losing retroactive discounts.
This experience has completely changed my opinion of PetSmart and makes me hesitant to sign up for any future plans or memberships. This experience has also caused me to warn family and friends about signing up for these plans. I even recommended this membership to my grandson for his dog in Tampa because I believed it was a good value. Now that I understand how the cancellation and renewal process actually works, I will absolutely be making him aware of these charges and advising others to read the fine print very carefully before enrolling.
Customers should feel informed and respected, not blindsided when they decide not to renew. I want to make it clear that I had no issues with the actual care and service my dog received. The staff and veterinary care were good. My issue is strictly with the membership plan and the way the cancellation policy and repayment of “discounts” were explained. I want to make it clear that I had no issues with the actual care and service my dog received. The staff and veterinary care were good. My issue is strictly with the membership plan and the way the cancellation policy and repayment of “discounts” were explained.

The pet grooming staff at the Charleston Folly Rd location needs to significantly improve their communication. Staff had requested tranquilization of the pet prior to grooming. This was performed by a licensed vet. Staff refused service because in their opinion the wrong tranquilization product had been used, citing “policy”.
This could have been avoided had they communicated the specifics of their policy upfront.
Taking my pet and my business elsewhere.

Rachquel was horrible didn’t listen to what we asked her to cut our dog.. clearly didn’t read what I paid for… go somewere else and save your time

From start to finish this appointment was messed up. Our dogs appointment was for 10 am. We got there at 9:30. I believe he was put back in a crate in another room for 1 1/2 hours before they even got to him. We finally were able to pick him up pretty close to 1 pm. Apparently, one of their groomers didn't show up..but had they given us a heads up..we would have left from home later rather then have him stuck somewhere with people he's not familiar with in a cage. His cut was good...I just think that he would have been better off hanging with us until they could get to him.

Absolutely disgusting the way they treat animals. They sell things animals should NOT have, as well as trying to sell anything they can with a pet; not knowing any information on care and recommending horrible products. This store should not be open. THEY NEGLECT ANIMALS.

I scheduled grooming online. This feature is a bit confusing and my dogs grooming wasn’t discussed with the staff. Turns out, there was no cut done on my dog and that was the reason for the appointment. These girls were young and I didn’t have the heart to complain to these young girls. I called the store at Epps bridge in Athens, and the lady there showed no empathy. She told me that they would refund my money(which hasn’t happened), and my dog is no longer welcome there. I explained that I buy dog food here regularly for her. The store didn’t care, and so I’ve decided to never do business with petsmart again. Well done lady, all you had to do is show empathy and offer a $30 haircut for my dog instead you have lost a customer for life!

I’m very extremely disappointed with the outcome of how my dog looks after picking her up.

While I understand that my dog had some initial matting, the final result was not what I had requested. I specifically asked for her face to be rounded, but it appears uneven and not shaped as discussed. Her tail was also cut down far more than expected.

Since bringing her home, I’ve noticed her skin is visibly red under the remaining fur, and she has been scratching nonstop, which is very concerning. In addition, her coat is uneven throughout, with noticeable patches that are longer in some areas and much shorter in others.

I try to be understanding, especially knowing there were mats involved, but the extent of the cut and the condition she’s in now is unacceptable.

Overall, I am very unhappy with this experience and will not be returning.

I was knowing sold fish that had ick , I was refunded for the last ones I bought, but would not refund the order one , I had over a hundred dollars worth of fish that there fish killed and would not refund ugh

If I could give them 0 stars I would! Do not EVER purchase anything online. It is often 3-4x more expensive online than in store, and when you explain that to them they do not price match. This is hugely problematic, especially for any person with a disability who is unable to shop in store. Any company who would gouge like this should be avoided at all costs.

I had and appointment for her grooming but her rabies shot was made so the groomer canceled her appointment when i took her to the vet got her rabies shot i call to get in a appointment to get her groome they told me the she can not get groome nombre with them because of canceling when ihave all the papers and the appointment setup they canceled and blame is onthe owners

Commack store. Had to stand in line for almost 10 minutes before anyone bothered to attend the cash register. When I looked around, I saw the usual woman at a middle register saying she was open. She was pushy, unfriendly, & rude telling me to move cart down. The Sign in store said spend $50 get $20 back. My bill was $70, and I have a registered account which was looked up, but I didn’t get $20 back. When I questioned, she said she didn’t know why then said I needed the ap. I just accepted this reason but won’t return.

My 2 and half year old 12 pound pomeranian Luxferre has very sensitive stomach, had been on J
Hill's Prescription Diet ID chicken and vegetable stew for 9 months until they decided to 'upgrade ' their recipes and now for the better..my pomeranian refused to eat new recipe...Luxferre was put on Purina EN Prescription Diet but for some reason couldn't tolerate it..he got severe diarrhea..took him to veterinarian and together the veterinarian and myself decided to give Natural Balance sensitivity and Immune Lamb and Brown Rice a try...tried for 7 hours to order 4 cans of Natural Balance to see if Luxferre could tolerate the food slowly integrating it into his food...but never could get my order to go through and finally called Phoenix Arizona to Petsmart corporate only to be told that the entire system had crashed...and for 7 hours they kept giving me the runaround..then half-hearted sent me a $20.00 digital coupon....i lost it, yelling what good would a coupon do when I couldn't order my pomeranian food, and he was completely out of canned food...finally had to go on chewy.com and was forced to order a case at $53.00...Hopefully he'll be able tolerate the food...computer problems occur, but a day and half of being down only proves that they obviously don't know what they're doing...

Posted hours on the worldwide net say they close at 9p.m. I arrived at 8p.m. Doors locked. Told the lady at the door that the hours posted online said till 9p.m. Instead of explaning why she rudely pointed to a hand written sign that said they close at 8p.m. Her bad attitude was very disrespectful. I told her I'll start buying my supplies elsewhere. She said "fine go ahead"...and so I will. Corporate says changing their hours on the net has been an issue....not my problem and no excuse for the way I was treated. Goodbye Pets "Not So Smart".