Petco Anmeldelser 

Amazing..I had ordered a convertible cat bed and went to store to get it, but it was missing the cushion. Went back to store and nobody had a clue. Called website and they knew exactly what I was talking about...Had a replacement within 3 days. Awesome

Online orders/pharmacy/petco creditcard nightmares.. was using them for my dogs grooming, vet services, attempted med refill and the credit card is also a nightmare the way they hold funds and bill orders..a big joke. 4 months(started back on 1/19/2025) and still can't get my dog's meds, last time we used the grooming service, his nose got injured. And lastly the online pharmacy, customer service is a joke for most part

BUYER BEWARE: Vital Care Premier- it was sold to me at the register where I was told it was a monthly membership fee and I could cancel anytime, but they would like people to try it for at least a year.
The REAL STORY is much different, it's actually a 1-year membership paid off in monthly installments; when you cancel, they continue to take payments for whatever number of monthly 'payments' remain on your 'Annual Membership' up until the calendar day and month you originally signed up. IT IS NOT A MONTHLY MEMBERSHIP THAT COSTS $19.99 +TAX PER MONTH
ITS A $239.88 ANNUAL MEMBERSHIP TO BE PAID OFF BY AUTOMATIC PAYMENTS IN 12 INSTALLMENTS.

99.9% of the space in Petco is for dogs. Every time I go in, the are reorganizing to make more room for more types of dog food, while reducing the cat supplies. And their rewards card is a joke. If you don't redeem each month, the points go away. I'm happy to give my business to ANY other store.

Order placed online and after 2 weeks, never arrived. Chase it up with online chat only to be told that there was an issue and the order was never passed to courier.
10 days to get a refund.
First time using Petco. Really disappointed.

Compre un terrario grande
Compre un terrario grande, primero me lo querian mandar en uber en moto, les dije que no, que seguro llegaría roto!!
Lo mandaron en un coche de disque un mensajero interno, llegó con un vidrio roto!! aparte argumentan que de la tienda salió bien, y ni evidencias tienen de eso! y ahora que si quiero cambiarlo o rembolso, yo tengo que ir a la tienda... no se hacen responsables, pésimo servicio, pesima venta!!

I went to Petco in Brighton Village Place, Brighton, MI to purchase a Guinee Pig. I have an entire set up at home that is perfect for a healthy happy animal life. I spent over an hour in the store purchasing additional items, 200.00, on the way to check out, I was told I did not purchase enough items in their store to take home the animal. When I called and talked to a supervisor, they were willing to assist me, only so long as I had already paid for everything !!! When I told her I had not yet paid, I was trying to check out and take the Guinee Pig home, but was told I could not do so, without spending more money in their store, I was told TOO BAD !!!!!!!! Horrible operation and employees

Technicians have been super amazing but the vet was a super rude, see you next Tuesday type personality. Very judgemental, poor attitude, and unprofessional. Definitely turned me off the idea of bringing any of my pets here for care. Dr. Eiko is her name, spelling could be off.

On the early days of having a fish tank in place, PetCo was the easy go to store for any need. While the in person went well, the online journey was a total disaster. So, I was totally naive, and got excited with the Black Friday price for live fish, considering that I wanted to get some glofish, and also would be cool to get some female guppies and a two cardinal tetras to complete the balance of the groups I had back then. During the process I one specific set of glowfish, but changed my mind looking to buy a mixed group instead. So, I deleted the wrong set, kept the in I wanted, and 3 guppies and. 2 cardinal tetras. I remember checking the basket and everything was correct, so I executed the purchase right away. Once I was notified about the charges I realized that the cost of this purchase was extreme inflated considering that on tags promoting the black Friday they stated that there was free shipping while everything was half price, but they were charging me $35 bucks for the “2 days delivery” that is mandatory for live fish - something not clear on the page during Black Friday. But also, instead one set of glowfish, the second set that I had deleted and was not on my cart when I executed the purchase, somehow was included on the bill. It did not passed 5 minutes from the moment I closed the purchase, to the moment I was talking with someone on the customer support te over the phone, where I explained the situation and left interaction with a confirmation that I would be reimbursed for the extra payment, as she removed the extra set of fish from my purchase. Not even 24hours went by, and a box with both sets of glofish arrived in my, while the guppies and tetras would be shipped once they had any available. I called the customer service another time, and the lady on support apologized for the mistake, attesting she could see on the system that the item was removed on my previous interaction, for this reason, PetCo was giving me this new set for free. The set I bought at the end was more that I could handle on my tank, imagine having 5 fishes more than I planned? Now I had to figure out a way to donate the extra fish, as PetCo did not accept a return. But less than 24 hours all the glofish were adopted by a different family cause all they did was attack each other on the short stay on the tank. Remember that they charged me $35 for a 2 day shipping? The tetras and guppies only got shipped in December, only wrapped in news paper with a hand warmer bag to keep 5 small gentle fish traveling to New York City. All 4 arrived dead frozen - but I was relieved they did not had the third guppy, not believing that a major company like PetCo would be so unprofessional to execute this shipping. After a long talk with costumer support they convinced me that this was a mistake and the next delivery would be more cautious and protect the fishes from the weather, and I was stupid enough to believe them. A few weeks later, a batch of 5 frozen fishes arrived on my home, leaving heartbroken. 9 frozen fishes were killed by PetCo on this process - something that the team offering support do not even pretend they cared about it at this point they send 6 dollars as a return over this purchase, as they disregarded the pictures I sent showing the dead fish, while the glofish set that was removed from the cart already, and was a gift from PetCo, was still charged. And even though almost a month had passed since I executed this purchase, they had the balls to sustain the charges of 2 day shipping. So, at the end, an purchase of $80,00, became more than $145 dollars, for nothing, as not even the fish that arrived was kept at the end. Just by February they confirmed that this would be the outcome for my case, what just made my case handling a serious case of depression - as the fish tank is part of my treatment, and bring piece but not if you’re a PetCo costumer.

Petco es Malo en servicio por internet te venden cosas que no tienen en inventario y aparte usan malas empresas de logística que jamás cuidan las cosas o las entregan

The dumbest thing is buying online for pick up and when you get to the store, you have to stand in line, behind everyone that is already there. What's the point of buying online then? Same amount of time, if I would have just gone in and pick up the bag myself and stood inline to pay. Stupid process!

I paid for delivery within 2 hours. Instead they did not deliver the items (it's a full 24 hours later now) and are not responding to my emails.

Grooming was not good at all. Nails were not trimmed

Bad service. No cancelation self service. Time zones are different but I had to wait hours to chat with someone. Don't subscribe to anything.

The self wash doggie bath was dirty . Towels were tiny floor was wet and dangerous and all grooming equipment was not sanitized. Water was almost cold with no adjust nozzle and dryer was harsh and cold even on low . I need to find a better experience

...PETCO is well known for abusing animals just the same as Petsmart selling animals for profit that are abused by employees and store managers.
Petco also uses Marshall pet products ....a supplier that breeds beagles for animal torture research facilities!
So, please do not shop at Petco!

Intent of this post is a warning to other customers who might seek medical treatment at PETCO.

Apparently, PETCO is having issues with customers making appointments and not keeping them. The industry solution is to keep a payment method on file and charge a fee for missed appointments. That isn't what PETCO did. Because some other customer didn't attend their appointment, they canceled our appointment when we showed up on time. Reason? We hadn't confirmed our confirmed appointment. So they threw me out, my one year old out, my three year old out, and our dog just for giggles. His medical treatment was disrupted.

The stipulated reason was also a bald faced lie. Ostensibly, they left us a voice mail saying that unless we confirmed the appointment, they would cancel it. We use a transcription service, and I literally handed them a copy of the transcription stipulating no such thing. It was a standard reminder. I assumed that this was a one off from a rogue hooligan that PETCO would want to restrain. I was wrong.

When I reported this incident, nothing happened. We got some initial reassurances that they would look into it. Nothing. I had to report the incident three more times to get anything at all. We then started getting calls from spam numbers that left incomprehensible voicemails. We had to report this behavior as well, and elevated the issue through consumer reporting agencies like the Better Business Bureau as well as leaving reviews. Eventually, we got an area 'operations manager' who finally left a single voicemail saying they would close the 'ticket' if I didn't call them? Of course, she never answered the phone when called. Nor did she schedule a time to call or communicate by any other method, and she made it clear that we were simply being strung along, hoping we would just grow tired of it.

We gave PETCO a deadline to ... do anything ... three weeks after the incident, or we would dispute the payment (because we now have to restart the entire treatment somewhere else). We also sent them reviews and complaints of other customers reporting the same treatment at the same branch.

Nothing. Apparently, throwing out paying customers and their families is a policy that someone in PETCO thinks will make entirely different customers, utterly unaware of this treatment, mend their errant ways? This is absurd.

The final bit? When we contacted our bank to dispute the payment, it turned out our banker had experienced the exact same behavior. Still, absolutely nothing.

I will not be using Petco anymore. My dog got exposed to fleas. My vet wrote a prescription and told me to take it to Petco to get filled. I did that. The Vetco personnel took the script and entered it into their system, took my money, and said I would have it in a couple of days. This was on March 17, 2025.

I received an email instructing me to mail in the script to the Petco Verification Team. There was no reason as to why. I called Petco, and Vetco, customer service and asked why. They really could not even come up with any type of answer. I mailed the prescription in. Petco has had the prescription for two weeks.

This morning I called customer service to find order status. She called the pharmacy. She was told they were not filling it because my vet used auto signing rather than scribbling his signature. Again, this could and should have been dealt with at the store when I took the prescription in. But Petco pharmacy personnel just sat on the prescription and did nothing. No notification by text, email, or phone. I did check my spam file. Petco used to be a professionally run organization, but not anymore.

I am now done with Petco. I have already spoken to my vet about better alternatives than Petco for filling pets' prescriptions.

I make the mistake of ordering my cat's prescription before reading reviews. 
This company is beyond incompetent.
I ordered 2 orders of Revolution Plus flea treatment so I would have a total of 7 months supply. I did this as I have 4 other cats and I have that much supply of their flea treatment so I thought it would be good to have to get their meds synced up. 
It was early in the morning that I ordered the meds and I kept track of the vet authorization on my petco account. After 2 days they were both listed as "waiting vet authorization" so I called my vet. My vet said they approved the order the day before. I waited one more day and then called Petco to see what the hold up was. The service rep, after putting me on hold several times, said that the vet only approved the 1 month prescription and not the 6 month one. This is not true, the "order" was approved as it was for the same cat and it's for 7 months. She said I would have to wait and call the vet (this was Saturday and my vet isn't open until Monday). I told her to just cancel the order. Both orders were still listed as waiting vet approval. She told me she would cancel the 6 month order and I said no, cancel them both. She claimed she did, but I still saw it on my account and told her. First she said it might take a bit and she had cancelled it and I pointed out it was the SAME order, so why didn't it show. She then said that the approved one could no longer be cancelled. I have no desire to do business with this place and I want my order cancelled. I asked for a supervisor, which she said isn't available. She said I would get a call back "shortly". I asked her to define shortly and she said 24 hours. I told her I would be calling my CC in 2 hours to do a chargeback. I don't see how you can force me to accept a tiny portion of my order without my permission, especially when it hasn't been shipped! This was ONE order, cancel it all or send it all. I am currently awaiting a call back from a supervisor. But it looks like I will have to waste my time and do a chargeback with my credit card company.
I will never shop here again and will be sure to spread the word. I see many people are doing that already, I wish I had done my research first. 

Took another chance in desperation, placed the order over the phone to be sure all the particulars were correct. They didn't take but moments to pull the money from the account as seen here:
Description POS PURCH : PETCO.COM 6989 5995 CA 858-453-7845 PETCO.COM 6989 US
Date 3/21/2025
Amount $44.96
I was assured that the order would arrive by the 24th March. So today, since I've received nothing, I went to check.
THERE'S NO RECORD OF ANY SUCH ORDER! The bank has "record" of paying them but Petco insists there's no such order.
So, with reviews here that record the illegalities, today we send the matter to the State Attorney General, and escalate.
Petco needs to be put out of service.