Petco Anmeldelser 

If you need a prescription within 3-5 days, don't use petco. They'll give you the run around for 2 days, than if your lucky and they process your order, it will take another 3-5 days to receive it. Customer service is horrible.

PETCO - ALL ABOUT PROFITS AND NOT YOUR PETS! We signed up for a Petco Membership with the intention of getting our dogs groomed and savings on pet food. Their grooming is by appointment only but you can never get an appointment. When we signed up there were 6 groomers working. Then they quickly went down to 2. They are booked for months ahead.

Petco offers same day delivery which is great but because my orders continually fail on their website and despite my numerous attempts to resolve I won’t use the website. I am still waiting to hear from a ‘premier’ support representative on my last attempt. In 2025 they should explore better tech team! Won’t shop online and chewy has my business now.

I have been a customer of Petco and Petco.com for many years to help us with our cats. We had a cat that became sick over several months and lost their appetite. This created a backlog in food that had been shipped. We obviously were hoping our cat would improve and return to health, but sadly he passed away. A few weeks later the next autoship arrived for cat food when the previous order had still not been opened due to the situation. I took the food to my local Petco store. They accepted the most recent bag but said that they were not able to process a refund for the dry cat food item that was past 60 days (even though it was unopened, had over a 1 year shelf life still & despite the extenuating circumstances). They recommended calling customer service and shared that they are able to offer a customer more options. I did call customer service, explained the situation, all to no avail. Even after checking with higher management, the representative's reply was that they could not offer any exceptions - no matter what the circumstances, i.e. Petco will only offer a 60 day refund - 30 days for money back. As I mentioned to the customer representative, personally I will be looking elsewhere. Thankfully, there are options other than Petco, including ones that have a customer friendly return policy. Upon searching, I learned that Chewey.com has a 360 day return policy, no questions asked. Thank you, Chewey, for understanding what Petco chooses not to.

Received an order of 3 cases Fancy Feast a few weeks ago. Just opened the 3rd case to find a worm infested case of broken can. Totally disgusted with Petco and will never use them again. There's no excuse for delivering a broken case. Would like to post pictures.

I had a terrible experience at the Kapolei Petco grooming and want to share it. I took my standard poodle, Chase, in with clear instructions for a "Lamb haircut." I asked for a long afro, shaved areas around the nose and eyes, a short body and legs, clean paws, ear hair removal, and anus expression. I even showed them a picture of what I wanted.

But when I picked him up, he was completely shaved bald, which was nothing like what I had asked for. To make matters worse, they charged me $135 for it. I spoke with the manager, Jaycia, who was rude and unhelpful. She even threatened me, saying her husband worked for Petco HR and that my complaint wouldn't matter. She also refused to give me a refund.

I would not recommend this Petco location, especially if Kiana is the one grooming. Please be careful before making the same mistake I did.

Unlike other pet stores, Petco will not replace an expensive fish that dies quickly after purchase. They do not inform you of this or post signs anywhere saying as much. They are money hungry cheaters. Besides this, their dog grooming is also horrible. They did an unbelievably bad jog on our goldendoodle and overcharged us on top of it. Stay away from Petco!

Petco.com printed claim for same delivery is false. I ordered my cat's food February 12, 2025 and as of February 21, 2025 my cat's food has not been delivered. I contacted Petco.com customer service and the representative attempt to claim Petco.com only has 2-5 day delivery service, representative was told Petco.com has the same day delivery in print on their website, so either Petco.com is lieing or their customer service representative is.

On February 13,2025 I scheduled my pet Milo for a full service grooming appointment at 1:45pm for the first time since I recently moved to the area. At the 3 hour mark I had not received a call and decided to pop in just to check if he was ready. Receptionists proceeded to ask the groomer Melody if my pup was ready to which she replied with an attitude "I haven't even gotten to him yet and I haven't even called her!" The groomer that asked her came back and apologized that he wasn't ready and I understood because they looked busy.After I left the store they called me 15 minutes later saying that my dog was ready for pick up.

Upon arrival Melody didn't bring out Milo another groomer did and they did it so fast I was unable to ask any questions. After pick up I noticed that my dog was limping. Throughout the night my dog was whining and crying out of pain and when I took him to his primary vet and was he told us that my dog's leg was sprained; they must've pulled him too hard or he fell. He also told us that he needed to get X-rays done to rule out a fracture.

It took 2 managers and 5 days later for Petco to provide X-rays. I took him to get his x-rays and the vet did not let me tell him what happened; he replied with "we heard what happened". X-ray came back with a suspected fracture but they stated my dog was not limping since he wasn't dragging his leg!! I don't understand what kind of limping they expected!!

Melody is still employed and they don't want to tell me what happened. DON'T TAKE YOUR PETS THERE! MY PUP IS TRAUMATIZED!!! I really hope they get to the bottom of this and the groomer gets fired so no other dog under her care gets injured again!

HE'S ONLY 1YR OLD!!
2204 S Harlem Ave North Riverside, IL 60546

I made an appointment for my fur baby for bath/hair cut at one PETCO location.
I was automatically rescheduled to another location without letting me know. I was then sent a message of the time and location change a few days prior to the appointment. Upon arriving for the appointment, the lights were turned off and the individual working the desk seemed as though he wasn’t interested in working that day. Mentioned he was working alone. Then after I signed the paperwork, he looked at my dog and mentioned he couldn’t wash or do the haircut because of a skin tag. My dog has always had that skin tag and had been given a bath and haircut at this particular place before.
I then told him I would reschedule which I did. I left and went somewhere else and I had no problem with the skin tag. Her hair cut around the face looked so much better than the prior cut given at PETCO.
I cancelled the rescheduled appointment and PETCO lost my business!

I was a regular at Petco for my two dogs grooming. At my last appt I asked about the impact of the MN transparency law on their materials fee. The new law requires that all extra fees be included in advertising. Today i attempted to make my dog’s next grooming appointments at Petco South. I learned I have been banned from the store. Why? Reason given; I asked about the materials fee. Unbelievable!

Took my beautiful mini aussie for grooming. Booked $61.50 package online. My pup had long shiny fur with waves, little mane around her face. They cut all her fur off. Dog hair so short you can't pinch it. Terrible terrible. Then went to pay, they wanted $98. O because she sheds. HOW IS THAT POSSIBLE WHEN SHE JUST CUT ALL HER FUR OFF!!!!!! NEVER EVER AGAIN!!!!

I ordered several bags of dog treats on the phone with a Petco representative since their online ordering system seemed to not work. I received an email from my credit card company that the order fee was charged. Although the website gave a date of receipt three business days later if ordered that day, the phone representative said it would actually be 3-5 days for delivery and she didn't know why the website gave that date. I never received an order confirmation by email or shipping notice. Five business days later I called since the order had not arrived and was told there was no record of any order. When I looked at the credit cad indeed it had not been fully billed either. Absolutely do not order for this company unless they get their act together about not misrepresenting the delivery date, and actually doing what they say they will do. Never again here.

There are no toys for blind dogs! Would someone please look into this?

Maggie and Nikki at the butler petco are wonderful they take the time to help you and Nikki always prints out care sheets for me. They really go the extra mile to help. Really everyone there is great!

I bought a 15 dollar dog tag in the Johnstown pa store and it broke off the collar and they won't reinbursed me 15 dollars is a outrageous price should have been better quality for the price only lasted 3 months I have the receipt go with chewy better quality and price and they always make you whole not Petco stay away overpriced and cheap quality the store itself is overpriced with just about everything and when looking for something in particular it's most likely out of stock

If you want to be penalized for going in to the store to purchase their product with cash verses putting your debit/credit card information online (and picking up or shipping the product o your home) then this is the company for you!

Reason for this review…I needed two cat calming collars ASAP and checked Petco’s site for a pack of two cat calming collars. I chose Comfort Zone 2 pack for $24.98 (see photo showing the product description and box online). Please note: There was no disclaimer that the price online was cheaper OR that purchasing in store was going to be more money OR that the company does not honor the online price, if charged differently in store. So after checking everything out, I sent my boyfriend to pick up the collars since he was going to be right next door to the Petco location that I had looked at for the collars and the fact that I needed them ASAP. I told him that after tax they would be $26.73 (see photo of the online amount after tax). He came back and said that he was charged $41.72 (see photo of the receipt).

Seeing that he was charged 52% more than what was stated online, I immediately called customer service to explain what happened and see about getting my $14.99 difference back. While the customer service representative on the phone was cordial. She tried to explain that this overcharged amount was accurate because I purchased a 2 pack and the price I was seeing online was for only one collar. I corrected her and said that I was currently looking at the product online and it clearly said “pack of two” for $24.98, (said that I would send her a copy of the add if she didn’t see it online herself) then she tried to say it was always cheaper to buy items online verses in the store. I corrected her again and said no where on the site or product page does it state product online is cheaper verses in store. It only has states that if I auto refill, then it’s cheaper. She kept putting me on hold and came back to say that the only thing she could offer me was a $10 reward credit for my inconvenience (not even the amount they overcharged me for!) and I was welcome to buy the product online for the cheaper price and make another trip up to the store to pick it up or I could have it shipped to me and then I could easily return the overcharged one for a refund….seriously… what???

Not only is this inconvenient, it’s flat out stealing from the consumer and not at trying to hide it.

Where in the world is a $10 reward (which is bogus “money” to them) make up for the $14.99 actual cash, help for my “inconvenience”!?… seriously… keeping my money and the asking me to spend more so I could use my “$10 reward “ not to mention the time to go back to the store, let alone the gas spent to make TWO trips, just so I can pick up an online order for the exact same product I originally bought in person.

I’ve been a good customer to Petco, not only did I previously participate in their rewards program when I saw a deal or needed something quickly and while I have purchased things online (especially during Covid) but I took my 2 cats to the onsite vet clinic. Sadly that will no longer be the case. I’ll no longer be using their vet service or shopping in person or online, not if it’s clearly been explained to me that I’m going to be penalized for shopping “instore” with cash verses online with debit/credit card information. This is definitely a BUYER BEWARE WARNING situation!!

Petco took my order for same day delivery in the morning and then cancelled it late in the day. First they said it was a delivery issue, then said it was something else, bottom line was they screwed up and then didn't deliver the same day as promised. They are not dependable or honest.

Update, got a message on social media, my order was indeed delivered to the wrong address to another Petco customer who didn't receive their order. Petco customer service told that person that they would replace their order and to just throw mine out instead of doing what's right, when I talked to the Petco manager at the Titusville store, she said oh well, nothing she could or would do about it.

I took my 2yr old Chihuahua to petco grooming in Middletown Delaware, to get his nails cut and filed. Assistant stated his tag wasn't good enough they need a hard copy of documentation of shot records, my husband asked if it could be faxed or emailed and was told they didn't have access to it. I proceeded to the front of store where Vet Co was located to obtain a hard copy, after receiving hard copy 15 min later they also emailed a copy back to the groomer section where I was just told they didn't have accessibility to obtain. (First Lie)
After filling out form for service an handing over my dog, I turned around my dog barks and the assistant says I'm sorry I can't clip his nails he bit me. I looked at assistant hand which did not have any broken skin redness or scratch, I asked if i could hold him or muzzle the dog while they trimmed him because he was scared this was his first time. A nice older lady standing near us was like there bites don't hurt and felt my pain and disappointment, I truly feel they just did not want to service my little dog, they made it difficult and even after jumping through the hoops we were denied serve. What is the purpose of having the dog tagged if you have to carry the hard copy, like who carries the hard copy everywhere they go. I can tell the assistant just did not want to do her job that she is paid to do I am highly offended, the money my husband spends at petco weekly alone deserves better customer service than what was given. Time to try Pet Smart.

I’m currently on hold with someone in the Philippines who is supposed to be helping me with WHY Petco has not contacted my vet for approval. First I was told Petco did email my vet. My vet has said they have not received an email. Then Petco said they would fax my vet. Then Petco said my vet should call Petco. Then Petco said my vet should go onto a shared portal. This is my second call to Petco. 40 mins currently on this call. SAVE YOURSELF THE MISERY!