Perrys Motor Sales Ltd Anmeldelser 

Title: Exhausting experience and zero customer advocacy during a major engine failure

I cannot recommend Perrys Huddersfield based on my experience during a major engine warranty failure.
My Citroën C5 was subject to a manufacturer recall in November 2025, so I booked it in with Perrys Huddersfield as my nearest branch. They completed the work, but approximately three months later, the car cut out completely as I was pulling out of a junction. I had the RAC recover the vehicle to my local garage, who subsequently transported it to Perrys Huddersfield at my own expense.
From the very first point of contact, it was abundantly clear that Perrys were not on my side. The aftersales support from Perrys Huddersfield was completely unacceptable.
Both the RAC breakdown mechanic and my trusted local garage diagnosed the issue as a broken camshaft timing chain—a widely documented design fault on this specific engine. Despite this clear initial diagnosis, Perrys insisted that I pre-authorise 6 hours of expensive diagnostic labour to strip down the engine at my own financial risk before they would even submit a claim to warranty. When I questioned this with Citroën UK Customer Care, I was advised to agree to the charges. I flatly refused to take on that financial liability for a known manufacturing defect. Had I not argued strongly and shown continuous tenacity, I was facing out-of-pocket repair and labour costs exceeding £4,000.
To make matters worse, I was left without a replacement vehicle for over three weeks while my car sat dismantled, causing severe disruption to my daily life, especially as I live in a rural area. Perrys continuously insisted they had no courtesy cars available until 10th August. However, as soon as Citroën formally approved the repair on 6th August, a courtesy vehicle suddenly became available that very afternoon—proving the availability was there once the repair was greenlit.
Administrative Delays & Lack of Advocacy:
The warranty claim was stalled further due to administrative oversight. Perrys initially submitted an incomplete independent service invoice to Citroën Warranty—partially obscured by a receipt—which led to Citroën rejecting the claim over oil specification queries. Instead of proactively correcting their paperwork error with the manufacturer, Perrys simply emailed me advising that I should contact Customer Care myself, leaving me feeling entirely on my own during an exceptionally stressful situation. I had to personally intervene and provide the necessary documentation to prove the correct oil specification had been used.
It was only through persistent personal effort, continuous pressure, and escalating the matter through financial channels that manufacturer authorization was finally secured, the repair completed under warranty, and a courtesy car eventually provided.
I am sharing this review to highlight the severe lack of customer support I experienced. Avoid this dealership if you expect proactive advocacy and supportive aftersales care when serious mechanical issues arise.

I have bought from Perrys before,so went again,Roy Shaw made it so easy,over a cup of coffee,all was explained,and completed,good part exchange deal was offered,all in a relaxed envirement

Really helpful knowledgeable sales person, Jomny not at all pushy . Explained everything clearly and kept his promises re following up to check all OK. Wouldn't buy from anywhere else as this will be the 5th car I've bought from Perrys.

What an absolutely Shyster company Perrys Vauxhall Bury is. We only bought the vehicle because of the excellent Andrew Young, a brilliant and honest salesman there but sadly passed just before we picked the car up from them. Things went downhill very quickly there. Long story short, car was off from the get go - went back 6 times for same issue which was never fixed and servicing didn't want to know- complained to and told by Vauxhall HO to book in for a week for parts to be swapped but 12 weeks later - no response. Car eventually cancelled (8 months old) and complaint raised to MD Darren Adron who praised Andrew and thanked me for my email which was "not good to read". Avoid Perrys, avoid Vauxhall, avoid Stallantis and go for a proper brand which cares about it's customers!

UPDATE: There is no point writing a generic response to ask me to reach out - you're not bothered - your MD is not bothered! AVOID!!!

My Vauxhall Crossland would not start called RAC their tests showed it was the ECU which was still under warranty they towed it to Perry's in Barnsley they confirmed it was the ECU and ordered one it took two weeks to repair the problem was they would not give me a courtesy car, as mine was a Motability car they organised a car for me but as it was a fault of Vauxhall it should have been at Vauxhall's expense. when you read the Perry's reviews it shows that nearly all 5* reviews are for the sales department nearly all the 1* reviews are for the service department.
Conclusion :- buy your new car from Perry's then get it serviced somewhere else
If you give me a valid e-mail address I will give you my details the one you have given me is not valid

I have had Two experiences with Perrys with vastly different levels of Satisfaction.
The First was with Perrys Bury which I found extremely Frustrating due to the Fact that the sales manager, Jonathan never sent an email confirming that my £1000 refund was being processed even though I requested it verbally and by email. (extremely anxious due to the lack of clarification) The refund was due to the fact that I was given the incorrect value for the Tax on the Car that I was due to purchase. (genuine mistake made due to new government guidelines)
Unfortunately I was unable to deal with the Original Sales person Phil who was the opposite of the Manager being Friendly, Caring and sympathetic. (he was on holiday)
Extremely poor customer service.
I then decided to purchase adifferent car from Perrys Nelson which was a Totally different experience. Alex, the Sales person dealing with the Transaction was excellent, being Very Friendly,helpful and knowledgable in fact I would of given 5* for the service I received except for the sales manager who I felt was slightly mean.
In spite of this I would still recommend Perrys Nelson if you are looking to Purchase a Car.

Avoid like the plague crap customer service wouldn't budge on ticket price literally wanted £400 or less on an 18k car 2 people complaining whilst I was there one lady had a wet belt change on a van and it blew up 4 hours later with the kids in.... AVOID

If I could score 0 stars I would.
Initially, a fairly positive buying experience, however once I drove away with the new car, the after care was non-existent. It took weeks for my car to be booked in for a few issues identified in the first few days of driving the car. Then extremely rude and ignorant staff on the service desk, blaming myself for an issue, yet when it was investigated, it was a slow puncture like I'd pointed out. They let me drive on holiday with my daughter with this known problem and really did not care about our safety. Then, when they finally did repair the puncture after having complete flat tyre, Perrys damaged my alloy and handed the car back to me! I have a boot opening issue, which hasn't been resolved with 3 separate attempts. I'm looking at rejecting the car due to the ongoing problem but the dealer says they have got to 'witness the issue happening' themselves, even though I've sent lots of pictures and videos of the issue!

The car I was interested in was brought to me for a test drive and Ewan answered any questions I had easily and the whole procedure was straightforward. Everything was conducted in a helpful and friendly way and I would definitely use Perrys again.

Paul was brilliant when selling the car to us he took the time to explain everything about the car and took us on a test drive and showed me how to connect my iphone to the entertainment system. Ravi was also brilliant when we collected the car ensuring everything was handled smoothly and efficiently. He even set the sat nav up to get us home!! Thank you very much both of you!

Service can be very slow. Car dropped in Monday it’s now Thursday hasn’t even looked at it yet. Needs an eoly additive added…. Not a big job.

Harrison Doner, new salesman. I Was viewing cars on forecourt, Harrison approached, very helpful eager to assist. Went for test drive, ran out of petrol, Harrison sorted the issue and we returned back to store, he was professional and polite, but also more upset at what had happened he had only been in the job 3 weeks. Only his second sale. Some may say this incident was inappropriate but everyone has to learn. I wish you Good luck for your future Harrison, I really hope you progress in the business. And yes I bought the car.
P.s. check fuel before setting off.

We took our Peugeot to the Aylesbury Peugeot dealership for a camshaft safety recall. During the process, a further issue involving the steering rack was identified, and we were subsequently told that we would have to pay over £2,000 for the replacement.

What concerns us most is that we collected the vehicle and drove it home with a child on board, without being made adequately aware that there was a safety-related issue requiring further action.

We consider this a very serious matter. We are deeply concerned about the potential safety risk to our family and disappointed with how this situation was handled.

The experience I had with Perry's at Whitfield, Dover was excellent. The sales rep Hector was brilliant and explained everything to me from start to finish. Also the Service Dept was exactly the same polite at all times and explained everything to me in relation to the additional warranty I took out and the service plan.

The after sale are rushed there all nice until you have got your vehicle i had a recall on my car so asked if they bing me home after I dropped it off they no I for a courtesy car told me I would have to wait a month after omoda headquarters told me I could not drive on the motorway so I went today and waited for it he drove around for it to be inspected so went around and watch him he didn't even inspected went back in some little man come start shouting at me if you think that's the way to treat disabled customers i would never get car from PERRY NELSON please avoid this company MR WILSON

The sales guy I dealt with was brilliant and not pushy.

Took my car in for a software update. Received back same day with warning lights on the dashboard. Took it back and told it's got 3 sensor faults, but it's just a coincidence that they all happened while in their care, and would I like a quote for repairs.

2nd time of dealing with Paul C at Aylesbury. A very friendly, knowledgeable guy who goes above and beyond. We were kept upto date with the build and delivery schedules. Great service

The staff are amazing very friendly and very welcoming especially Steve and belle at Canterbury Mazda they made me feel very welcome helped me pick the right car for me and my family and I highly recommend them thank you so much guys ☺️

Incredibly poor experience from here. Took 2 weeks to hear back from them and another 2 weeks following a arranged pick up time and the car has scratches all over.