Great communication from the customer services team. I had a problem with a tap fixed to an appliance. I sent an email with a query on Monday and had a response by Wednesday the same week. I had to ca... Se mere
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Se, hvad kunderne siger
Fantastic customer service. We recently had to order a replacement hot water tap tank which failed just within the 5 year guarantee. We spoke with Tom in customer services who couldn't have been... Se mere
Virksomheden har svaret
Really great experience, very helpful lady, Linda, who explained clearly and informatively about my project in refurbishing my taps. Great to have such quality products backed up by great customer ser... Se mere
Virksomheden har svaret
Perrin and Rowe are the most amazing company to deal with. I inherited one of their mixer taps when I bought my house in 2020. The tap is probably 13-years old now and some of the consumable parts, wa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Perrin & Rowe, designer and manufacturer of brassware and sanitaryware. Our Kitchen and Bathroom products are handmade in England to the highest quality standards. Everything we make is designed to last and can be easily maintained with replacement spares readily available to purchase, both online and via Customer Services. Our products are designed to be self-serviceable, no plumber needed. The Technical Customer Service team for all after care support and advice are available as follows: Monday to Thursday: 9am to 5pm GMT Friday: 9am to 3.30pm GMT *Closed Public Holidays*
Kontaktoplysninger
Ferry Lane, RM13 9JY, Rainham, Storbritannien
- +44 (0) 1708 526 361
- customerservices@perrinandrowe.co.uk
- www.perrinandrowe.co.uk
4,7
Fremragende
495 anmeldelser
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Excellent customer serviceo
Excellent customer service. Tom answered all my questions and identified the correct parts required for my 25 year old Ionian deck mounted kitchen taps. Happy days 😊
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Thank you, Steve.
We’re really pleased to hear that Tom was able to help you identify the correct parts for your tap, especially after 25 years of use!
Supporting our products for the long term is something we take great pride in, and it’s great to hear this reflected in your experience.
We’ll be sure to share your kind feedback with Tom.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Quick and efficient service
Quick and efficient service, Brigid was very helpful.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Dear Steve
We’re really pleased to hear Brigid was able to support you, providing quick, helpful service is exactly what we aim to deliver.
We’ll be sure to share your kind feedback with her.
Thank you again for choosing Perrin & Rowe.
Exceptional customer service
Exceptional customer service! Slightly damaged item was swiftly resolved all whilst on a telephone call. Tom set up a WhatsApp conversation that I could sent a photo of our issue along with proof of purchase. The replacement part was ordered, stock checked and despatched all within the space of a few minutes whilst we were on the call. Amazing stuff.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Thank you for your fantastic feedback.
We’re really pleased to hear how quickly Tom was able to resolve this for you, providing fast, seamless support is exactly what we aim for. It’s great to know the process was handled so efficiently, from initial call through to despatch.
We’ll be sure to share your kind words with Tom, he’ll really appreciate it.
Thank you again for choosing Perrin & Rowe.
We have a thirty plus year old tap and…
We have a thirty plus year old tap and we’re looking to replace it but after speaking with Tom from Perrin and Rowe and whatapping photos he was able to identify the the discontinued model and find me a new spout at a fraction of the price of buying a new tap. It arrived in a day. He also sent me advice on how to eliminate limescale without damage. The service went far and above. It was exemplary and the new spout itself is gorgeous. Recommend.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Dear Ms King
Thank you for your wonderful feedback.
We’re delighted to hear that Tom was able to identify your tap and find the right solution, helping you avoid the cost of a full replacement. Supporting our customers for the lifetime of their product is something we take great pride in, and a key part of what makes Perrin & Rowe unique.
It’s also great to know the part arrived quickly and that you were able to carry out the work yourself - our products are designed to be self serviceable, giving consumers a practical, long-term solution without always needing to rely on a plumber.
We’ll be sure to share your kind words with Tom, he’ll really appreciate it!
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Prompt and clear customer service
Prompt and clear customer service. No quibbles on the guarantee, and a replacement part on its way within less than an hour of first making contact. Thank you.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Thank you, Jane.
We’re really pleased to hear you received quick, clear support and that your replacement was arranged so promptly. That’s exactly the experience we aim to deliver.
Thank you again for choosing Perrin & Rowe.
Exemplary service from Tom at Perrin and Rowe
First of all, Tom in Customer Service was extremely professional and helpful in the way he listened to my request to order a replacement for my hot water tap washer unit which had just started to drip 21 years after installation! I ordered the part on Wed. 27May and part delivered on Fri 29 May, installed without problems over the weekend. Exemplary service, especially from Tom!!
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Thank you, Peter, for taking the time to share such a fantastic review.
We’re delighted to hear that Tom was able to support you so professionally and efficiently, and it’s wonderful to know your Perrin & Rowe tap has been performing for over 20 years! Being able to support our customers long after installation is something we take great pride in.
It’s great to hear that the part was delivered quickly and fitted without issue, and we’ll be sure to share your kind words with Tom, who will really appreciate your feedback.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Fantastic Customer Service & quality
Fantastic Customer Service, ( especially Tom ! 👍- thank you ).
I have the Perrin and Rowe Etruscan mixer tap in pewter finish and I love it. It has received so, so many complementary comments.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Dear Emma
Thank you so much for your lovely feedback.
We’re delighted to hear how much you love your Perrin & Rowe Etruscan mixer tap, it’s wonderful to know it’s received so many compliments!
We’re equally pleased that Tom was able to support you and provide such a positive customer service experience.
Your kind words will be shared with Tom and the wider team, they’ll really appreciate it.
Thank you again for choosing Perrin & Rowe.
Needed to order some additional spare parts…
Needed to order some additional spare parts for my Perrin & Rowe Parthian kitchen tap. I had a general idea of what I needed to fix my problem but needed to double check with someone in Support Team. Was helped by Jermaine who was incredibly helpful. He took me through various options, even double checked whether I could purchase some ‘o’ rings for a part without having to order a much bigger item. Fantastic service. Jermaine is a credit to Perrin & Rowe!
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Thank you for taking the time to share such a fantastic review!
We’re delighted to hear that Jermaine was able to support you with your Perrin & Rowe Parthian tap and guide you through the options to find the most suitable solution. Taking the time to fully understand the issue and help avoid unnecessary purchases is exactly the level of service we aim to provide.
Your kind words mean a great deal, and we’ll be sure to share your feedback with Jermaine, he’ll be incredibly pleased to hear this.
Thank you again for choosing Perrin & Rowe.
Excellent service
Had their products for a number of years and had a issue with my instance hot water tap called their customer services who were very helpful especially Tom.
Highly recommend them as a business. Many thanks
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Thank you, Raman, for taking the time to share your feedback.
We’re really pleased to hear that you’ve enjoyed our products over the years and that Tom was able to support you with your instant hot water tap. Providing helpful and responsive service, especially when issues arise, is something we take great pride in.
Your kind recommendation means a great deal, and we’ll be sure to share your feedback with Tom and the wider team.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Delightful and very helpful customer…
Delightful and very helpful customer service from Linda - thank you very much for answering all of my questions.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Thank you for your kind feedback.
We’re delighted to hear that Linda was able to support you and answer all of your questions, providing clear and helpful guidance is something we take great pride in!
Your comments will be shared with Linda, who will really appreciate your lovely words.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Product problem
I had a problem with a shower rose and called in. Tom at Perrin and Rowe immediately owned the issue admitted that particular model had had similar issues and has sent me the upgraded version at no charge to me. All of this took 2 calls and 30 minutes to sort. Proper customer service, well done and thank you Perrin and Rowe
Matthew Bannister
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Dear Matthew,
Thank you so much for your kind words and for taking the time to share your experience. We’re especially delighted to hear that Tom was able to resolve the issue quickly and get you the upgraded shower rose without any hassle.
At Perrin & Rowe, we believe in standing by our products and making things right when they don’t meet expectations, so it’s wonderful to know that came through in your experience.
We truly appreciate your trust in us and look forward to serving you again in the future!
My experience has been the best I could…
My experience has been the best I could hope for. Tom has provided me with courteous and prompt responses to my email inquiries regarding information about replacement parts for my kitchen faucet.
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Dear Allan
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your experience was everything you hoped for. Tom will be thrilled to know his courteous and prompt assistance made a difference in helping you with your kitchen faucet needs.
We truly appreciate your kind words and look forward to assisting you again in the future.
Besvarelse fra Perrin & Rowe
Dear Gavin
Thank you for taking the time to leave a review, we really do appreciate it!
We're delighted to hear you had an excellent experience and we truly appreciate your support.
Provence 2 Hole Mixer taps
From initial contact to end result, Tom was so helpful, knowledgeable and efficient and especially as it was coming up to the Bank Holiday weekend. Even went to the trouble of sending me a pdf guide on changing cartridge valves. A credit to the company, thank you.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Dear John
Thank you so much for such a kind review, we really appreciate you taking the time to share your experience.
We are especially delighted to hear how helpful, knowledgeable and efficient Tom was throughout, especially with the Bank Holiday approaching.
Going the extra mile to provide guidance, like the PDF for changing the cartridge valves, is exactly the level of support we aim to give.
Thank you again for choosing Perrin & Rowe.
Tom was very helpful in resolving my…
Tom was very helpful in resolving my issues.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Dear Kristin
Thank you so much for your review, we really do appreciate you taking the time to do so.
We will also pass on your thanks to Tom, he will be pleased!
I requested a replacement hot tap and…
I requested a replacement hot tap and was helped by Tom. He made sure I got the correct type. He also made sure that although the waiting time would normally be 4 weeks but because my damaged tap could be a health and safety issue for me so he ensured I got it earlier. When I got the tap he also explained how I could fit it. Great service from Tom. Thanks again.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Dear Barry
We are so pleased to hear that Tom was able to support you, but also in recognising the urgency of the situation and prioritising your replacement.
Ensuring our customers feel safe and supported is incredibly important, so it’s great to know this came through in your experience.
We’ll be sure to pass your kind feedback on to Tom – he’ll be delighted to hear it!
Perrin & Rowe are responsive and so…
Perrin & Rowe are responsive and so helpful. I spoke to Tom who asked me to send photos of the issue and we had a solution very quickly. Fun, kind and caring to deal with. Follow up support and speedy service
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Thank you, Estelle, for taking the time to share such a lovely review.
We’re delighted to hear that Tom was able to support you so quickly and effectively. Taking the time to understand the issue and follow up with a clear solution is exactly the level of service we aim to provide.
It’s wonderful to hear that you found the experience both helpful and enjoyable, your kind words about the team’s approach truly mean a lot. We’ll be sure to share your feedback with Tom.
Thank you again for choosing Perrin & Rowe.
Spare parts
I called P&R to replace spare parts that were faulty and I spoke to a very friendly and helpful gentleman,Tom, who kindly posted new parts and helpful videos for installation.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Dear Tine-Mari
Thank you for taking the time to share your experience.
We’re delighted to hear that Tom was able to assist you with your replacement parts and provide helpful installation guidance. It’s great to know that both the support and follow‑up made the process easier for you.
Your feedback will be shared with Tom, he’ll really appreciate your kind words.
Thank you again for choosing Perrin & Rowe.
I had a dripping tap & called the…
I had a dripping tap & called the customer service team & spoke to Tom.
Tom was very thorough in identifying the problem & told me the replacement parts I would need. He also ran through what I would need to do & sent an email with link to a video to help.
The parts arrived next day & I was able to make the changes in about 15 minutes, great.
Very happy with this, definitely ten out of ten
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Dear Jeremy
Thank you so much for taking the time to share your experience – we're really pleased to hear everything went smoothly from start to finish.
It’s great to know Tom was able to clearly identify the issue, guide you through the fix, and follow up with the right support materials. We always aim to make things as straightforward as possible, so it’s fantastic to hear you had everything resolved so quickly!
We’ll be sure to pass your feedback on to Tom.
Thanks again for your kind words and for choosing us.
Great products and aftercare
Great products and aftercare. Products look great and made to last.
Very happy with Perrin & Rowe and will use them again.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Perrin & Rowe
Dear Javid
Thank you for taking the time to share your experience, we're really pleased to hear you were happy with our after care service at Perrin & Rowe.
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