Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The technical support team helped me with the issue. My account was blocked during a payment, but after asking some clarifying questions, the problem was resolved and my account was unblocked.

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

For some reason you guys cant see most the emails i send you, could you let me know if you just recieved my email with the informations? P-10277967, also please the account number do you mean account... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Comprei uma licença no g2deal.com e fiz o pagamento por PIX a intermediária foi a Paymentwall. A g2deal alega que o pix não entrou, inclusive me enviaram email com print do sistema informando que esta... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Absolute dog shit experience. Worse experience ever with this payment processor. I tried to make a $10 purchase and i had to jump over so much invasive ID verification ever. Took over a week to resolv... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Udbyder af e-handelsløsninger

Oplysningerne kommer fra forskellige eksterne kilder

Paymentwall Inc. is a global payments platform which services businesses in the SaaS, travel, and E-Commerce industries across 200 countries and territories. Paymentwall is best known for its wide range of 150 local payment options, which helps companies of all sizes enter into hard-to-reach markets.


Kontaktoplysninger

3,2

Middel

TrustScore 3 ud af 5

263 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 80 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Empresa horrível

Empresa horrível, ficaram com mais de 650 reais meus pagos por boleto.

Eu tentei de tudo com eles, expliquei que não recebi de volta o valor, expliquei que não existe reembolso de boleto no meu país.

Mesmo assim, eles insistiram para que eu entrasse em contato com o Mercado Pago, instituição onde foram pagos os boletos.

O Mercado Pago me disse que não existe reembolso dos boletos pagos. Que eu devo entrar em contato com a empresa para os quais foram pagos, que eles devem devolver meu dinheiro.

Tomem cuidado, não façam negócios com essa empresa.
Estou denunciando eles para as autoridades do meu país, pois o que eles estão fazendo é ilegal. Vai contra todas as leis de proteção ao consumidor e legislação financeira.

16. juni 2022
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Olá Rafael,

Observe que sua transação foi reembolsada em 26 de maio a 2022 com iD de referência w286504478. A confirmação do reembolso foi enviada para o seu endereço de e-mail.

Você deve se registrar no MercadoPago em [https://www.mercadopago.com.br/](https://www.mercadopago.com.br/) usando a mesma conta de e-mail que você usou para pagar a transação para monitorar seu reembolso. Caso precise de mais assistência na criação de uma conta ou na verificação do status de seus fundos, nós encorajamos você a entrar em contato diretamente com o MercadoPago através da opção de chat ao vivo de seu site.

Esperamos que isso esclarea sua investigação.

Bedømt til 1 ud af 5 stjerner

Dinheiro não devolvido

Fiz uma compra pelo MMOGA onde o pagamento é intermediado pela paymentwall. A MMOGA não entregou o pedido e informou que a paymentwall realizaria o reembolso do valor. Entrei em contato com a paymentwall e foi informado que de 5-7 dias seria realizado o estorno. Até o momento nada e já expirou o prazo para o reembolso do valor. Entrei em contato novamente com a empresa, sequer obtive resposta e fiquei sem o meu dinheiro. Experiência horrível, nunca mais.

13. juni 2022
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Oi Professora Simone,

Não conseguimos localizar sua transação ou encontrar sua comunicação com nossa equipe. Entre em contato conosco no Facebook em https://www.facebook.com/paymentwall ou envie um bilhete em support@paymentwall.com. Especifique seu endereço de e-mail ou número do bilhete (se você tiver um) — nós o ajudaremos o mais rápido possível.

Esperamos ouvir de você.

Bedømt til 5 ud af 5 stjerner

Thank you so much for your assistance

Thank you so much for your assistance. I’ve checked my UnionPay account and the refund has been processed. I‘ll contact my financial institution for the estimated date of receiving the refund. I really appreciate what you have done. You have helped me a lot, thank you!

27. maj 2022
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi Pablo,

Thank you for leaving us a kind review! Your feedback is greatly appreciated as it helps us to improve the service we provide to everyone.

We look forward to seeing more on our platform.

Bedømt til 1 ud af 5 stjerner

I was asked for ID to donate

I was asked to give ID and my CV just so they could process a $10 donation

All payments up until now have no sort of verification other than putting your details in and pressing 'buy' but they ask for verification and shouldn't be used even if they boast worldwide compatibility.

I did get an email for a refund but the refund won't come through for up to '10 business days'

25. maj 2022
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi I am on youtube,

Payments or donations made through Paymentwall are subject to strict review. We verify your identity to protect you, as an account holder, from unauthorized transactions and to protect businesses from possible fraudulent activity, too.

Verification is a one-time procedure and will only be used for that purpose. For your convenience, your future payments made with the same card or any other verified payment system will go through automatically without any delay.

Once your refund is complete, the funds should be posted in your account within one (1) billing cycle depending on your financial institution as they have their own lead time in processing refunds.

We encourage you to contact us through Facebook at https://www.facebook.com/paymentwall or send us an email via support@paymentwall.com so we can check and assist you further with your inquiry.

We hope to hear from you soon.

Bedømt til 5 ud af 5 stjerner

THANK YOU

Dear ladies & gentlemen,

Please accept this as a big THANK YOU for your help to fix the problem with my account on the MySatGo server. Things now appear as back to normal. Your prompt communications with me are much appreciated. May God protect you, your kind families and our beloved ones in the whole middle east, in this delicate time.

23. maj 2022
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi Alcher,

Thank you for your kind review! It is wonderful to hear that you received a great service from our team! We work hard to deliver the best service possible, and we will make sure to keep it that way.

If you need assistance with your future payments, please contact us via email at support@paymentwall.com or through our Facebook page: https://www.facebook.com/paymentwall.

Have a pleasant day!

Bedømt til 5 ud af 5 stjerner

You've done excellent work

You've done excellent work. Great support and service. For one week i was barely able to get an email from warmane, but you paid me so much attention with a good attitude in it. I'm really satisfied, even tho I don't understand what the problem was, or why my donation failed. But don't worry. I'm here to say thanks. You paid me much more attention than warmane.

9. maj 2022
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi Mia,

We are happy that you are pleased with our support team. We always go above and beyond to ensure you receive the best possible service we can provide. We will surely share your praises with the team.

Again, thank you for your amazing feedback! We look forward to seeing you more on our platform.

Bedømt til 5 ud af 5 stjerner

Thank you very much

Thank you very much, I'm very satisfied with your service. Your team tried to help me in every way and were always attentive. Now I will just wait for the amount to reversed in the account. Thanks again

8. maj 2022
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi Felipe,

We always put your experience and satisfaction as our priority. Your review reaffirms the hard work we put in every day — we sincerely thank you for taking the time to share your thoughts with us.

We look forward to seeing you more on our platform.

Bedømt til 5 ud af 5 stjerner

Thank you very much for your quick and…

Thank you very much for your quick and effective help. I have my rubies. I am impressed with such quick and efficient help, especially since it happens late in the evening on the weekend.

22. april 2022
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi Edd,

We are happy to know that you have received your purchased rubies successfully. And yes — our support team is available 24/7 both via email and Facebook chat! Don’t hesitate to contact us through any of these channels and we will be glad to assist you.

Feedback like yours is truly valued as it helps reminds us that we are on the right track! Thank you and have a pleasant day.

Bedømt til 5 ud af 5 stjerner

Had no idea before but I am a fan now!

I have successfully got your refund of 340.00 CNY on my card. Thank you customer service team very well for your great effort and ownership. As the saying "Actions speak louder than words", your actions let me experience the idea of "Customer First". To be honest, I have never heard of Paymentwall before but now I have a clear idea that Paymentwall is the best payment team in the global. Wish you and Paymentwall continuous success in the future.

21. april 2022
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi Ken,

It was a pleasure assisting you with your refund request, and we are happy to know that you had a smooth and good experience using Paymentwall services.

One of the things that make Paymentwall so unique is our experienced in-house risk management team. They take care of all suspicious cases, ensure all disputes are resolved ASAP, and prevent you from risking or losing your money. And this is what they did for you! We’ll definitely share your review with them!

We hope you’ll keep using our platform again for your future purchases.

If you ever need assistance, you may contact us via support@paymentwall.com or through Facebook at https://www.facebook.com/paymentwall.

Bedømt til 1 ud af 5 stjerner

Haben mich um 1500€ betrogen.

Haben mich um 1500€ betrogen.

Fordern Daten an, man schickt diese. Antworten 6 Monate später, dass diese ungenügend wären und fordern immer wieder Daten an. Das ist meine letzte Warnung, andernfalls werde ich aus Prinzip rechtliche Schritte einlei

9. april 2022
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hallo T,

Leider konnten wir Ihr Konto nicht finden oder Ihre Kommunikation mit unserem Team finden. Könnten Sie bitte weitere Details angeben, um das Problem zu identifizieren und die genaueste Lösung zu ermitteln?

Sie können uns über den Support-Bereich in Ihrem Konto kontaktieren oder uns auf unserer Facebook-Seite unter https://www.facebook.com/paymentwall eine Nachricht senden. Geben Sie Ihre E-Mail-Adresse und Ticketnummer (falls vorhanden) an. Zusätzlich können Sie ein Ticket unter support@paymentwall.com einreichen.

Bedømt til 5 ud af 5 stjerner

Nice and fast answers

25. marts 2022
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi Harry,

Thank you for your kind review.

It took two days for our team to investigate why your account was suspended, win chargeback cases, and lift all restrictions applied to you. Thank you for being cooperative and for providing all the required documents!

Our company considers customer satisfaction a top priority, and we are happy that our customers notice our efforts. We hope that you continue using our platform!

If you have additional inquiries, you may contact us via email at support@paymentwall.com or through Facebook: https://www.facebook.com/paymentwall. We will be glad to assist you.

Bedømt til 5 ud af 5 stjerner

Good experience so far!

First time I used this today and hit the need for verification. The verification team replied promptly and clearly, also patiently answering my questions, and it was a good support experience. Used this with Citi/Mastercard and the previous transaction was refunded within a few hours. For the verification process, it only took a few emails back and forth. Then, I was able to repurchase my order soon after. Give the verification team a raise!

19. marts 2022
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi Cha,

Thank you for taking the time to leave us feedback. We are happy to know you liked our service (and yes, we'll send your kind words to our colleagues from the verification team).

You are right — verification takes only a few minutes as long as you can submit all the required documents so our team can review them immediately. After that, your purchases should be working as expected.

If you have any more inquiries, don't hesitate to contact us again via email at support@paymentwall.com or our Facebook page https://www.facebook.com/paymentwall. We are here to assist you 24/7!

Bedømt til 1 ud af 5 stjerner

Komisches Unternehmen

Komisches Unternehmen, sehr suspekt, kann mich in meinen Account einloggen, alles ok, jedoch wenn ich zahlen möchte zeigt er an, dass mein Account gesperrt ist 🤔🤔🤔.
Damit ist die Zahlung unmöglich.
Keine Begründung nichts, kann auch nichts finden warum gesperrt wurde.

28. december 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I had an issue with Elyon online

I had an issue with Elyon online. Unfortunately, there was glitch in the system and my purchase double charged. Kakao games prompted me to contact my bank. I did and i filed double charge. My account from kakao got flagged for fraud and have to deal with paymentwall. They told me to email said company. paymentwall told me that there are 2 things i can do: cancel the dispute or wait for the dispute to finish. I decided to cancel the dispute. I asked paymentwall what to do next. They provided me with very minimal assistance and very vague statement such as "we need proof of the cancellation" but not necessarily provide you with proper info. I have provided letters signed by paypal and my credit card company that the dispute was cancelled. Paymentwall keep prompting me to cancel the dispute and ignoring everything i sent them. I have called my CC and paypal 4 times verifying with proper documentation sent to them. Paymentwall cannot even verify if the dispute is cancelled with paypal or my CC. They will just keep spinning you over and over again. btw, this event happened a month ago and still ongoing without progress. Now, 2 of my friends are having issues with paymentwall

14. december 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Geld wird unberechtigt eingefroren

Geld wird erst einmal akzeptiert, dann eingefroren und "zwischen 7 und 10 Werktagen" rückerstattet. Egal, ob die Transaktion korrekt war oder man zusätzlich noch weitere, dubiose Informationen angeliefert hat, oder nicht. Finger weg von Services, die mit Paymentwall abwickeln!

6. december 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

E' rischioso uguale alla roulette russa!

Stavo acquistando tranquillamente dei pacchetti di prodotti digitali in offerta ma al 4 acquisto Paymentwall decide di annullare e rimborsare il mio ordine, effettuato tramite Paypal come sempre e bloccandomi l'account del software attraverso il quale li compravo così da non poter effettuare più alcun pagamento in nessun modo. Nonostante abbia anche subito mandato loro la foto della mia patente e lo screenshoot del pagamento completato di Paypal come specificato e richiesto non andavano bene per un motivo o per l'altro ma questo pure se invece soddisfavano tutti i requisiti nel dettaglio. Una volta mi dicono che non hanno ricevuto la foto, un altra che il documento non era quello richiesto, poi ne accettano uno e me ne chiedono un altro ancora e quando lo invio non sbloccano nulla e ritornano a chiedermi di mandare di nuovo quell'altro. Non ho fatto altro che inviare foto e documenti, aspettare e non riuscire a risolvere niente fino a quando non mi sono stancato e ho scritto al venditore dei prodotti che ha mandato loro un email, allora si sono decisi finalmente a sbloccare il mio account. Sono sempre stati gentili e a parole molto collaborativi ma passavano i giorni e non risolvevano comunque il problema creato dal loro sistema. Nel frattempo ho perso l'offerta di tutti i prodotti che avrei voluto acquistare e ho ricomprato il prodotto rimborsato anche se potevo scaricarlo ugualmente quindi compro il 5: questo anche se pagato correttamente risulta sempre acquistabile ma non scaricabile. Dopo 10 giorni di email nulla, è rischioso uguale alla roulette russa!

13. november 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Finger Weg davon!

Man erhält definitiv keine Rückerstattung, völlig egal ob man einen Anspruch darauf hat oder nicht.

Solche Unternehmen gehören verklagt und abgeschafft.

1. november 2021
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere