PayByPhone Anmeldelser 

Trying to attend an appointment in Bakewell I went to car park after car park, all run by Paybyphone. After an hour trying to get the app, which I already had and was registered with, to work I was forced to give up and cancel my appointment. How is it in this day and age that a company cannot write an app that works. A five year old with an AI coding app could do better! If the machines had allowed contactless payment as a backup that would have been acceptable but that would obviously be expecting too much! Frankly, Derbyshire Dales are a disgrace for using this abysmal company and I for one will not be going back to Bakewell again or using any car park where Paybyphone manage payments.

As soon as I used the app it went into processing mode and stayed there, I received an email telling me how much I payed and the time allotted, when my time was up I tried to add more money but the app was still processing, and unable to be used, the phone number I rang asked for a p.I.n number which I knew nothing about, it would have been easier just to use cash.

The voice used by paybyphone is not easy to understand, by typing a m instead of n , now having to stop a £50 fine, will always use coins from now on,
South shields your a disgrace to honest working family.

Adding extra parking to your session is not easy or straightforward and you run the risk of running over your time because the app doesn't work as expected. I found myself having to race back to the car park to add another session because I couldn't add it remotely on my phone.
On arrival at the car park this app requires you to manually put the number of the car park in instead of giving you a list to choose from as it doesn't seem to know your location. This can be difficult for people with limited mobility who are not able to park near to the pay centre, as you have to walk to the nearest pay centre to find out the number of the car park. Other apps don't require this.
Given the choice I would always avoid a car park that deals with this company. We never have any trouble with RingGo so there's no excuse for this company to have such a bad app.

Shocking experience every time trying to use this. Chagford, Modbury, Totnes etc etc....nearly get to the end but keep getting "payment failed" message. App now uninstalled.

The machines at Bowers Lane car park in Nantwich weren't working, neither was the phone number displayed so I downloaded the Paybyphone App from the Google Store. Had a few attempts to do this, but strange stuff kept popping up, including household income request. Not happy with it so removed the App. Checking my bank statement today, discovered a payment of £39.99 I knew nothing about. Checked with my bank and realised it was from the time I was trying to used this app.

Works sporadically. Just signed in and won't accept 808615 Uxbridge carpark code, great thanks alot!

Ideally I would give then a -5. This morning I parked at Front St Tynemouth Loc 5875 and paid £6.60 for three hours. I returned to the car to find a Parking Charge Notice for £70 for a time within the period for which the fee was paid. Turns out Loc 5875 also relates to the Great N Rd in Barnet!!! Same code two locations. When I looked carefully it did say Barnet on my phone screen, in small text, but I was more concerned with getting the location code right than anything else... which I did. So I've paid Barnet Council £6.60 and N Tyneside £35 (for paying early). What a scam!!! This app should be banned.

I used to enjoy using this app but more recently it has become almost unusable. In certain locations, the app just hangs when you are trying to make payment, even when connected to the local shop's wifi. It also sometimes cannot find the car park you are in. Last time, I entered the code on the side of the machine only for the app to state that the location was not recognised (?!). It has deteriorated so much I now have gone back to using the pay machines in the car park or at the side of the road as it is the only way I can be certain of paying for the car parking - assuming the machine is not out of order !

Tbf I've only had good experiences.

One time I got a fine, so I looked at the app on that date and realised I paid.
So I appealed only to realise I selected my old car reg like a plum.
They responded to my appeal, saying you selected the wrong car, but we will cancel the charge this time anyway.

The worst parking app I have used. Beware that you may end up paying inadvertently.

Using the iphone app:

1. When you click to pay, the app hangs (endless spinner). It never returns with confirmation but it takes your money anyway. You do get an SMS confirmation but I can imagine people thinking the payment has failed and paying twice.

2. If you go through the booking process but do not press the pay now (or whatever) button and then close the app, it will take payment anyway. This should be illegal.

I and others reported the first problem more than a year ago but there is no acknowledgement and the issue has not been fixed. I am left wondering if it's a deliberate design decision to take accidental payments..

Every time I tried to use the parking app will never process payment no matter where I am!
Ring &Go great never had any his problem
Tries re installing the app same thing
Numerous people have had same problem
They need to look at the app

It tells you everything you need to know that in nearly 1000 reviews on this site, not one person has had a single good thing to say about this company. I have used the Pay by phone app twice - once for a short stay at Cambridge Station and once at Norwich Station.
Never again!
Both times it has charged me a whole day or a whole night when I only put an hour on.
Total stays add up to about an hour and yet I have been charged £15.50 and £8.50 respectively.
It's a con. Avoid if possible.

This is the most annoying thing in this bloody world. Fraudsters. I spent 25min to add card and new number plate you sob’s.

This app doesn’t even deserve one star. After yesterday’s fiasco, I deleted and reinstalled the app in the hope that it would work … it did not.

We were charged for 4 hours parking when our car was nowhere near the car park, and we had not been in the car park. I contacted PayByPhone as soon as I noticed I had been charged and told them our car was not there. I was told they cannot offer refunds but to contact the owner of the car park, Britannia Parking.

I will never trust PayByPhone again

St. Butolphs in Norwich.. a car park in a lake.. little more than a field in a city which fills up with Great Lakes of water making it difficult to find a space where you won’t exit the car into o e if the lakes.. then without warning until the app is downloaded and you need to press to pay.. they’ve added another 40p for the convenience… these people need putting out of business until they can provide a decent service

Parked at Totteridge and Whetstone tube. Left car, as normally you pay on leaving via machine, machine not accepting card payments at this time! Tried to use the app, didn’t work, called the number given by machine, got asked some questions, got sent a code, put in code many times, but recorded voice kept asking for it again and again, then eventually I thought I had paid, but the payment was from that time onwards, not for the time I had had. I paid for one day as that is all I could make work, but have no confidence that I have paid anything, impossible to tell. I now fear I will get a penalty notice and will have to spend hours of my life trying fight this. Your app is not fit for purpose. You have no simple alternative like call a number and just speak with someone, or pay over the phone.

I had to park my car near lewisham hospital on the 16/07/2025 for a checkup when I got there I found this pay by phone app I downloaded the app and started putting my details and put down 59 minutes thinking I was going to be charged for one hour wich cost £3 but no they charge me £5.45 when I complained they said I put down 90 min even if it is how they calculated peaple be aware they are scams they are a cheap thieves shaving penny's of working people

Had to register and wanted to pay for 4 hours but would only let me pay for 1 hour. Other motorist said this happens all the time and to renew when ran out. Was then unable to get back on to pay as kept getting "error in connection" which meant I went over time and got a £50 PCN. No empathy from Council and PayByPhone will not accept responsibility. Rude and uncaring.
Your response is typical of the poor customer service you have just proved. Professional? My arse. You don't know the meaning of the word.