I have been reaching out to you guys for over a week now to see why my hours werent showing up so that i could borrow money against my paycheck. Every person asked for my timesheet which i was unaware... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I specifically want to mention the representative I spoke with, Zach Larson. From the beginning of the call he listened to my concerns and displayed amazing communication and knowledge as well as... Se mere
I noticed a discrepancy between what i accessed and what was deducted from my paycheck. After adding all wage accessed in the app, there was over $500 discrepancy in what was deducted from my paychec... Se mere
Kyle was super helpful and knowledgeable. Helped me directly and efficiently to getting logged in to my account and I couldn't be more thankful. Very professional and courteous, all of my needs are ta... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Kontaktoplysninger
Stevens Creek Boulevard 4880, 95129, San Jose, USA
- www.payactiv.com
4,3
Fremragende
2 t anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
It never wants to update correctly
It never wants to update correctly. Customer support is incompetent at doing their job. App is trash!
10. august 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Gary, we regret the inconvenience. To help resolve your issue, please email us your details, including your employer's name, employee ID, and mobile number, to support@payactiv.com. Be sure to include "App Reviews" in the subject line.
This man knew what I was talking bout…
This man knew what I was talking bout he said he was gonna try to fix the problem I really appreciate him
7. august 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Robert, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Alvi Duncan really cane through for me…
Alvi Duncan really cane through for me today. He assisted me with payactiv,some that obviously 4 other reps couldn't do.He went above and beyond with patience and expertise.
8. august 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Kalista, thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com if you have any suggestions. We would love to hear from you. Have a blessed day.
Takes too long too update account
I like the fact you can access your money early the problem is that can lead to low paychecks causing you to borrow again and again. Then once you pay it off it takes almost two weeks before they realize you paid back already so there is a big gap where I’m just broke and looking to borrow elsewhere. In other words avoid if you can
8. august 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Vashon, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
The best
Axel went above and beyond for me I am so grateful for him
7. august 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Amanda, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Besvarelse fra Payactiv Inc.
Hi Richard, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Kyle Howard saved the day
Kyle Howard saved the day. I had a problem with missing hours, instead of arguing with me about why they were missing, he had me send him my timecard. He then corrected my time and fixed my earnings. He was wonderful, polite and professional. He is a great asset to your company. Glad I had him to help me
6. august 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Kathy, thank you for your feedback. Our team is always working hard to continuously improve our product for your better experience. Have a blessed day ahead.
They were very helpful and polite
They were very helpful and polite
6. august 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Tanya, we are glad that you like our app. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Waller Lee was a great representative
Waller Lee was a great representative, he got everything fixed that I needed. Thank you so much
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Ralph, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Aaron you are great!!!!
I was delighted to chat with Aaron this morning! I was having issues with my account, my name was wrong but he gave me the steps to re enroll so I could have access to my funds! I was in a tight spot and forgot my company has this benefit but Aaron took the stress away and made this easy and super quick. Aaron was my life saver today!
28. juli 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Waeni, thank you so much for your encouraging star ratings and review. If you have any suggestions on how we could improve and enhance your user experience, please don't hesitate to share them with us at support@payactiv.com. Have a blessed day.
Another Sunday like every other Sunday
Another Sunday like every other Sunday. My time was added to my TA file with no issues but Payactiv says they havent received it. Really?? Every week. And tomorrow it will update for today but Saturday wont be added until later in week. Just put my time on correctly like your contract states Its crazy that they say this every week and we have kronos which updates automatically. Ridiculous!!
27. juli 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Heather, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
Besvarelse fra Payactiv Inc.
Hi Karen, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Very helpful
I really wish I could remember the name of the person who helped me because she was very kind and she did everything she could until my issue was resolved. I am so grateful for her but I cannot remember what her name was. It was a different name that I've never heard before so if anyone can figure out who it was that talked to, please give her a raise. Thank you.
18. juli 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi there, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Derrick Williams assisted me and he was…
Derrick Williams assisted me and he was amazing!!
25. juli 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Aliya, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Spoke to Zach
Spoke to Zach. Larson was very friendly and helpful. Thank you so much. Need more people like you.
25. juli 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Nancy, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
I spoke with Rose and she was very…
I spoke with Rose and she was very helpful and got my situation fixed .she was very polite and helpful very nice lady thank you rose
23. juli 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Hope, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
I love the people that work here
I love the people that work here. Very helpful and patient. Great group of folks
23. juli 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Dawn, thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com if you have any suggestions. We would love to hear from you. Have a blessed day.
Brent T
Brent T. helped me get my funds from my work hours into my payactiv account ready to access within 5 minutes🙏🏽
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Bryce, thank you for your feedback. We are delighted to hear that you are having a great time with us! :) Have a lovely day ahead.
Fast problem solving from the customer…
Fast problem solving from the customer service team everytime!
20. juli 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Jayy, thank you for your feedback. Our team is always working hard to continuously improve our product for your better experience. Have a blessed day ahead.
Waller Lee is the Man
Waller Lee was very knowledgeable and helpful
18. juli 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Will, thank you for your feedback. We are so pleased to learn that you are having a great time with us! :) Have a lovely day ahead.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.