Parkdeanholidays Anmeldelser 

I booked a holiday with Park Dean on 27th March realised on 28th that I had booked the wrong date so phone and changed it swear I heard them say that it would be an extra £139 which I paid on the 29th March checked my account and they had taken another £839 so £1,599 in total. Phoned them straight away told them I couldn't afford that so cancelled the holiday with a £100 charge I have been waiting for my refund since then , I was told 28 days then 35 days it's been 37 days now and still no refund !!!!

have booked with Parkdean to go beginning of may had e-mail yesterday 1/3/21 to tell me holiday has been cancelled due to balance not being paid, as we had ticked the auto payment when booking I automatically thought it was paid no reason not to, so numerous calls later trying to pay balance was told nothing could be done end of, apparently unless we can actually prove we ticked the auto payment box which obviously we can't then that's end of story so basically ive just given money away, t&c says they are correct to do this, but they dont seem to have any leeway at all as I tried to pay balance as soon as I was aware it hadn't been paid they dont seem to have any empathy at all,
.has anybody else had this problem , if you have put it up here and lets find out

Booked a holiday last year with parkdean, payed £200 deposit but wasn’t sure if holiday would go ahead due to Covid, so did not pay anymore in advance. Made many phone calls at a cost to pay for holiday but never answered and sent a couple of letters as well, had no choice but to pay on the internet, but holiday was already sold to someone else 😡Never heard a thing from them or about the £200 deposit we had paid. I have read a lot of the reviews on parkdean and most are bad , and have read in the sun newspaper that parkdean have won the British travel award for best uk holiday for 2020 ! WHAT A JOKE 😡

Do NOT book a holiday with parkdean. Very dishonest. I was due to go away on 20th March 2020. I had a call from ‘Hoseasons’ who explained that due to the nationwide lockdown my break would be cancelled and that Parkdean would be in touch. They never did get in touch, nor have they replied to any of the letters or emails I have sent. Phone lines are always busy or go unanswered. I eventually did get hold of someone 8 months later to be told I did not show up! Why would I? I was told it was cancelled and there was a lock down. I am now in the process of instructing solicitors which I really should not have to do. I am just letting you know what you are dealing with when you book with Parkdean. I am also in touch with my local MP to see how wide a problem this is. I personally think it is disgusting behaviour for a company of this size. DO NOT BOOK WITH THESE UNLESS YOU WANT TO LOSE YOUR MONEY.

Will just copy and paste my complaint and negative response from management at Tummell Valley holiday park.Disgusted with the state of caravan break and way management responded.
What I wrote initially

To whom it may concern,

I contact to say that I have been going to Tummel Valley holiday Park for over 15 years and never had a bad experience with anything within the holiday park.However both my husband and I returned back from a 3 day break in caravan 207 from 11th til 14th Sept.Given the covid the park had no open reception or any identified individuals who I could speak to regarding my concern prior to arriving or leaving.

Hence I email direct.Firstly on arrival the smell of dampness , foosty sour smell in the caravan could not be avoided and made us feel sick.Smelt like sweaty feet.We did not know who to speak to regarding the caravan being disgusting as per photographs enclosed.The curtains had black mould on them,toilet floor and shower room was revolting .Stains on the mattress and strong unpleasant smell coming from mattress.Radiators were rusty and carpet stained and wrinkled.Over all my husband and I felt anger that anyone would be expected and Parkdeans felt it was acceptable for holidaymakers to holiday in these disgraceful conditions in "2020".

I have not put a review on the website as previously voiced this has been the first complaint I have needed to lodge.Hope management can look at the case and agree that the concerns mentioned were unacceptable.

Many Thanks

RESPONSE FROM MANAGEMENT AS THEIR EMAIL:-
It was disappointing to see that your accommodation was not clean for your arrival nad you had a number of issues. We always strive to provide excellent service throughout the business, so I’m very sorry you’ve had a poor experience on this occasion.

RECEIVED EMAIL FROM PARKDEANS AS BELOW:

We understand how frustrating this must have been for you, and appreciate the impact that this must have had on your break. We do ask, within our terms and conditions, that if you do experience any problems, that you make the team aware at the earliest convenience. We’re disappointed that you were unable to do this during your stay as the team would have been more than happy to assist to help make your stay more comfortable. Whilst we understand that sometimes this may not be possible, on this occasion, the team were not given the opportunity to rectify these issues for you, and whilst we appreciate your feedback on your experience, we would not look to take

I ask anyone who reads this review is this acceptable customer service

Have been trying to contact Park Dean via phone for the last 6 days for 4.5 hours listening to loop message, and no hint of a reply. Also sent 3 emails with no response, what a pile of crap this company is, use them to book a holiday at your peril & loss of money.
How they are in business is beyond belief.

Although Heacham Beach Resort is probably very appealing at high season,we were very dissapointed .We arrived to initially find the pool open,which is one of the reasons I chose this park ,as taking a 2 and a 4 year old .The pool was so cold people were getting straight out .It was way too cold for children.The next day (2nd day of holiday) it was closed with a sign up saying closed due to too cold.
After continual rain,the lanes between the caravans became a mud bat,so leaving and returning became a nightmare .Like driving in snow ,with your vehicle sliding dangerously close to the other parked cars .Why would Parkdean not put some hard standing materials down? Would not return there.

Absolute joke of an organisation. Fallbarrow cancelled our holiday after repeatedly moving the balance date. Cannot get through to customer service for love nor money and on a continuous call loop. Email responses are curt and severe with no help offered whatsoever. After 20 years visiting this park we will never return. Totally disgusting treatment of your guests.

On arrival was greeted by dozens of…
On arrival was greeted by dozens of cigarette ends littering the out side main door of the caravan.
Internally the toilets had not been cleaned, there were brown marks in the both toilet pans, and sanitary towels in the bin.
Had to call the help desk to change the Duvet because it was Mouldy. The Caravan had a musty Smell, which we could not get on with.
The Frying pan I would not allow vermin to eat from it let alone my family, was rusty and unfit for use.
We were on the site to meet other friends and family for a short break Friday to Monday
All in all we cut our break short and left a day early.
In these uncertain times with covid on the horizon cleanliness should be of top priority.
Even there on site restaurant the 'boat house' had dried food on the table we were seated at.

I have been waiting for my refund for more than 80 days now, promised within 3 to 5 working days !! Wasn’t even due to Covid but poorly trained call centre staff who told us holiday was cancelled. As there were 4 adults that had all booked the time off and only 2 days to holiday we managed to book somewhere else at a higher cost. Parkdean then called back hours later to say that they had made a mistake and we could go on holiday!! No apology and told would have to wait 40 days, 80 days later after calls, emails and a visit to the site we finally get promised 3 to 5 days. Still no money looks like will have to take legal action if I want to see my money again

The customer service is absolutely shocking! I had several issues with my stay and no acknowledgement yet. Still waiting on a refund nearly 2 months after requesting it! I didn’t feel they did enough for COVID-19. Absolute sham.

Tried to call Customer Services, no point.

Appalling cleaning standards upon arrival. Feaces and urine stains left on toilet seat. Rubbish and cigarette ends outside of the caravan. Informed receptionist and told manager would come and discuss issues with us. Dirty dining table. Red Bull drink over the shower unit. Letter from the management saying not aware of all the issues. Should have come and spoken with us then he would have been!! Total lack of leadership at Sandy Bay. Won’t be back to any of the resorts.

The caravan was ok it was not cleaned how it should of been bedding had marks on it so didn’t use it floor and sofa bed well that was disgusting did not use due to old dead skin it looked like all over it ! that’s just for starters , all entertainment that was on consisted of colouring and cutting now with a just turnt 3 year old that was hard and could of been done at home , then I take my children to the pool booked time the pool needs a good clean did not follow social distancing as was allowed in with another family sure that’s not our social bubble !!!! Also considering my sons first proper swim and he has sensory issues I asked to just watch due to me having had open surgery I could not swim to be told I’m not allowed what ridiculous rules !!!!!! Other then one lady who had only been there two weeks she made the entertainment as good as she could with no help expected to see characters or better entertainment there’s was nothing , people in the shop are very friendly other then that people are rude and if you have children do not no way in hell stay at Newquay Parkdean not worth the 6 hour travel could not wait to get home so cut our holiday short 2 days as just could not bare it any longer!!!!

I booked a holiday on behalf of my elderly mum and her partner, with Parkdean so that they got to spend a much needed holiday in Devon staying at one of their sites, after they had been isolating for some time, due to Covid and being elderly.
Unfortunately a week before they were due to travel, my Mums partner had to have emergency heart bypass surgery, meaning he could no longer travel. We called Parkdean to inform them of the situation and we were told to send in proof of the surgery and were led to believe that we could postpone the holiday. We sent through all the correct documents as proof, in plenty of time and then waited ....... We called again the day before travel and were told that they would get back to us but not to worry and again led us to believe that we would either get a voucher to rebook or be allowed to postpone the holiday. The day before my mum and her partner would have been travelling home from holiday we received an email stating that they were sorry for my mums partners predicament but could do nothing for us as they had not purchased cancellation cover. I replied informing them that they did not want to cancel, only postpone but they were adamant.
If we were told initially that they could not postpone we would of understood and then let another family member take the holiday, but as they led us to believe we could postpone we did not do that so we lost our money (£415.00) plus the holiday was wasted!

Impossible to get hold of by phone or any corporate social media channel and disgracefully robbing clients of the reduction in VAT when they would be all too quick to pass on any increase. Corporate thieves and charlatans.

You are a disgrace of a company. Refusing to refund me as I am in local lockdown (Caerphilly)!!!! We were due to travel on the 25th of September I am I full time university student who is also trying to work full time due to this pandemic. My partner works on a COVID testing site and this was the only time off together we got!!! NEVER BOOK WITH THEM YOU WILL NOT SEE YOUR MONEY AGAIN!!!!!!!😡😡😡

I am not satisfied with a voucher as it is no good to me. We HAVE booked a package holiday as the definition of a package is one or more. We booked the caravan and entertainment passes which come as an optional extra so therefore we chose to book them. That is a package as it is one or more.

I am disgusted with the way I have been treated and very upset over how you broke your own confidentiality by not asking to speak to the lead passenger (my partner) but speaking to me without asking permission from him first.

If I do not receive a full refund and response from this email within 5 working days from the date of this email (16th September 2020)I will be going to trading standards and the ombudsman over your unprofessional ways and disgusting customer service. I will be expecting a response on or before the 23rd of September 2020

I will never book with yourselves again and I will go out of my way to make sure everyone knows what a shambles and disgrace you are!!!

Basically echo everything said on here about the customer services being absolutely appalling. There were several minor issue which I reported on site and nothing was done!! Althoug the caravan was supposed to be 'newer' it was very unclean!! And had a very rusty radiator. We paid extra for an early check in but that basically meant they didnt have time to clean it. The park says they are dog friendly, there were a lot of dogs but definitely not dog friendly. You can take a dog in certain caravans but thats it, this was on the Isle of Wight where the island itself is very dog friendly. Parkdean resorts have no dog friendly facilities whatsoever, customers sat outside when cold and wet.We booked our ferry through them and yes, we got it much cheaper, however if you want to make any changes Parkdean make a charge of £20 per change but Wightlink ferry do this FREE OF CHARGE, Parkdean Senior manager tells me this was because of 'Consumer legislation' when I asked what she meant and which legislation she was referring to - she went quiet and had absolutely no idea what she was talking about. Parkdean simply try and extort every bit of cash from their customers, £20 per change wich costs them NOTHING, wifi charges £18 when its supposed to be free and they must block your own wifi too, extra charges to check in early when they clearly save on the cleaning time, free view TV that doesnot work without you having to pay the wifi charge. Minor issues but no blackout in bedrooms and flimsy curtains , had to put towels on windows. Most businesses during these uncertain times recognise plans change and most are really trying to help their customers but Parkdean and doing their utmost to cash in on everything they can and take advantage of everyone having to change their plans at short notice from doubling their accommodation prices to charging extra for anything they can think of. The Isle of Wight is a fantastic place to stay but I'd avoid booking with Park Dean resorts as there are many many better options.

Naze Marine Does not respond to compliants whilst on site dispite filling in complaint form. Emailing both head office and Customer Services and allowing the 10 day investigation period and chasing still heard nothing about the awful stay, terrible caravan which although was the most expensive did not fit 8 people, had no outside space, was on dangerous road etc etc AND fire alarm went off in complex and NO WHEELCHAIR FIRE EXIT

Lovely time at Tummel Valley. Friendly warm and welcoming staff. Clean and comfortable caravan with lots of mod cons. We would love to come back once all of the facilities and entertainment are fully open due to Covid-19 restrictions.

Have just returned from a holiday in Trecco Bay having been unsure whether to go because of Covid-19. We had a wonderful time. The caravan was very clean and contactless check in was faultless. Amenities were open with the expected restrictions but this did not spoil the holiday. Staff were very friendly. It was that good we have booked to go back again.