Use with caution. Booked and paid for parcel, but it was never collected. Re-booked with a different carrier. Never received a refund or even a reply from Cust service in spite of numerous emails.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Terrible service, booked in early February to get courier to pick up birthday items from Dublin to Cork. Time was to be collected 10-5.30pm. Waiting in all day, no show. Contact Parcel Direct and they... Se mere
Virksomheden har svaret
I’ve used Parceldirect.ie a few times and found it easy to use and good value for money. The ability to compare courier prices is really helpful, and most deliveries arrived on time without issues. Cu... Se mere
Virksomheden har svaret
Best couriers in Ireland! Placed order over the weekend, collected on Monday and delivered in Canada by Thursday. Needed some help and customer support answered right away
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Welcome to ParcelDirect.ie, the parcel delivery comparison site where you can save up to 80% on your parcel delivery costs. Compare Parcel and Pallet Courier Services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping to Ireland, UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.
Kontaktoplysninger
2,8
Middel
318 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Always excellent service
Always excellent service, have used Parceldirect now a quite a few occasions to send parcels to our son in Australia and it has taken hassle out of shopping around for the most competitive rates, highly recommended
24. februar 2021
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re delighted to hear that our service has made sending parcels to Australia easy and hassle-free for you. Your recommendation is greatly appreciated!
All the best,
PD Support
very good quick pickup all covid social…
very good quick pickup all covid social distancing rule obeyed
24. februar 2021
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re glad to hear that your parcel was picked up quickly and that all COVID-19 safety measures were followed.
All the best,
PD Support
AVOID-terrible service and communication
AVOID. Really poor service-over six weeks to get an item to the UK. Won't let me use my insurance to cover the cost of the item. Can give no indication of how they will resolve this. Would give zero stars if possible
24. februar 2021
Uopfordret anmeldelse
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback, and we’re very sorry for the delays and issues you’ve experienced.
We understand how frustrating it must be to wait over six weeks for a delivery and to have difficulties with your insurance claim. We apologise for the inconvenience and lack of clarity on resolution.
Please contact our customer support team with your booking details so we can urgently review your case and work to resolve it.
All the best,
PD Support
Great service and BEST PRICES
Great service and BEST PRICES ! I can recommend for national and international customers!
24. februar 2021
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re delighted to hear that you’re happy with our service and pricing. Your recommendation for both national and international shipments is greatly appreciated!
All the best,
PD Support
Always brilliant service.Easy to use…
Always brilliant service.Easy to use with best prices.Highly recommend them.
24. februar 2021
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re thrilled to hear that you find our service easy to use and competitively priced. Your recommendation means a lot to us!
All the best,
PD Support
Keep up the good work
As usual, prompt collection, reasonable rates, fast reliable service.
23. februar 2021
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re glad to hear that you found our service prompt, reliable, and competitively priced. We appreciate your support!
All the best,
PD Support
Easy and efficient
Very seamless to deal with in a difficult time to ship to UK. Straightforward and clear instructions, parcel arrived next day delivery.
23. februar 2021
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re delighted to hear that your shipment to the UK was seamless, straightforward, and delivered the next day. It’s great to know our service met your expectations.
All the best,
PD Support
I am using parcel direct for the last…
I am using parcel direct for the last year. I find them great. Website is easy to use and when I had to make contact about a package being delivered to the wrong address( my fault) they were very helpful. I now use them all the time for sending my packages.
23. februar 2021
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re thrilled to hear that you’ve had a positive experience using ParcelDirect over the past year and that our team was able to assist when needed. We appreciate your continued support!
All the best,
PD Support
The service is very easy to book
The service is very easy to book. Rates are the best and staff responds to emails in quite efficient manner.
23. februar 2021
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re glad to hear that you find our service easy to book, our rates competitive, and our team responsive. Your support is greatly appreciated!
All the best,
PD Support
ParcelDirect An Essential Partner
Outstanding experiences with this company - having dealt with them for seven years on average shipping with them twice per week. Excellent prices saving us up to 40% compared to dealing directly with Fedex and DHL. Customer service is excellent when we make a mistake. Happy to consider them an essential part of our business.
23. februar 2021
Uopfordret anmeldelse
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re delighted to hear that ParcelDirect has been a reliable and cost-saving part of your business for the past seven years. It’s great to know our customer service has been helpful when needed.
All the best,
PD Support
Great option to look at best…
Great option to look at best international shipping option for large parcels.
23. februar 2021
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re glad to hear that you found ParcelDirect a great option for international shipping, especially for larger parcels.
All the best,
PD Support
Very easy web site to use
Very easy web site to use, no hidden fees , can book couriers as you need them and they are extremely reliable , can book for next day collection, or further ahead depending on your needs
23. februar 2021
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re delighted to hear that you find our website easy to use, our service reliable, and our booking options flexible to suit your needs.
All the best,
PD Support
Very easy!
Very, very smooth process. All automated and concise. I was a little nervous about booking a return online but it went like a charm.
23. februar 2021
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re glad to hear that your online booking process was smooth, automated, and easy to follow. It’s great to know we could make your return stress-free.
All the best,
PD Support
PD Saves Us Money Every Time
We use ParcelDirect around 100x per year as they provide us unbeatable deals on Fedex and UPS. They save us between 30 and 50% compared to going direct to these companies. We have been using ParcelDirect for 7 years and NEVER been let down. We base a part of our business on ParcelDirects offer.
23. februar 2021
Uopfordret anmeldelse
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re thrilled to hear that ParcelDirect has been a reliable and cost-saving partner for your business over the past seven years. It’s great to know our service has been a key part of your operations.
All the best,
PD Support
We use Parceldirect regularly and have…
We use Parceldirect regularly and have no issues with their site
23. februar 2021
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re glad to hear that you have a smooth experience using our site and that our service meets your needs.
All the best,
PD Support
Fantastic bunch, I'm very happy with the service they provide !
I have been using Parceldirect for over 6 months now and I have only good things to say about them. They have always been very responsive to my requests. The user interface is easy to work with and the prices are always good.
23. februar 2021
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re delighted to hear that you’ve had a positive experience using ParcelDirect over the past six months and that you find our service responsive, user-friendly, and competitively priced.
All the best,
PD Support
STAY AWAY-Terrible service
An item that was meant to take 2-3 days to deliver is still in limbo six weeks later. General lack of communication and no suggestions on when matter will be resolved. Keep away.....they are also not regulated by COMREG so small claims court to get money back!
22. februar 2021
Uopfordret anmeldelse
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback, and we’re very sorry for the delay and frustration you’ve experienced.
We understand how upsetting it must be for a parcel to take much longer than expected, especially without clear communication on its status. We apologise for the inconvenience and lack of updates.
Please contact our customer support team with your booking details so we can urgently review your case and work to resolve it.
All the best,
PD Support
Very Satisfied
Struggling to find an option for collection which was not drop off, as we have most people working from home, I found this site which gives you door to door options with different providers and timeframe delivery. The site is straight forward and easy to navigate, the instructions and documents are clear and even they have a no-printer option available too. So far the service has been great and as proposed during booking. Very satisfied and looking forward to using their services again.
22. februar 2021
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re delighted to hear that you found our site easy to navigate, with clear instructions and flexible collection options. It’s great to know the service met your expectations, and we look forward to assisting you again.
All the best,
PD Support
Excellent service and fantastic…
Excellent service and fantastic customer support, would highly recommend !
20. februar 2021
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback!
We’re thrilled to hear that you’re happy with our service and customer support. Your recommendation is greatly appreciated!
All the best,
PD Support
Beware: They might pocket your money!!
I made a mistake on the waybill, I wrote 130 KG and I paid €352 for it but it was 130 lbs which is less than 60 KG. So, 130 KG parcel costs €352 and 60 KG parcel should cost less than half of €352. I think UPS did check its weight and refunded it to Parcel Direct but parcel direct didn't refund my money. I mailed their support service many times, in the beginning they answered some of the mails but when they notice they could pocket my money, they stopped answering. Do not use parcel direct ever. I am trying to get a sollicitors help now.
Details are here:
In the beginning of the story they told me "no worries UPS will check the weight and if you paid more you ll get refund, if you paid less you will pay more" and I said okay but that was in November 2020. Afterwards they told me they were waiting for the invoice from the UPS and then they would be able to refund my money. Alright, that makes sense. However when I asked them if they got the invoice for this parcel which was sent last year, they didnt answer me. I don't think it is possible to wait for an invoice for 3-4 months. They got the invoice, they got refund from UPS and they just don't want to give the money to whom it belongs to. Simply they are trying to pocket my money. Otherwise why would they leave my e-mails un-answered. We are talking about at least €150 here.
14. februar 2021
Uopfordret anmeldelse
Besvarelse fra Parceldirect
Hi,
Thank you for your feedback, and we’re very sorry for the frustration.
We understand how upsetting it must be to pay for an incorrect weight. We apologise for the lack of communication and the inconvenience caused.
Please contact our customer support team with your booking details so we can urgently review your case and ensure your refund is processed.
All the best,
PD Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.