OSIM UK Anmeldelser 245

First of all, let me just say what a great time we had with Natalie at Osim in London. We visited on Saturday 3 May 2025 and explained that we weren't sure. Natalie was totally understanding and let us try the ULove 3. There was no pressure sale, Natalie just wanted us to try the massage chair with different programmes. We spent ages there, went away and came back to try even more! Natalie was so patient, just wanting us to make absolutely sure what we wanted. When we finally decided, making the order was a breeze. Not only that, within a few days, by the following Wednesday we had our chair..and that's following a Bank Holiday Monday! Andrew phoned the day before to say that they could deliver the next day. By 8am on Wednesday, we had our chair, delivered expertly and carefully by Chris and Andrew. Andrew then explained in great detail how to use the chair and answered all our questions, moving the chair to exactly where we wanted, taking great care not to scratch the wooden floor. They took the boxes away. All in all, this has been a great experience and we have a chair that we absolutely love. Best purchase ever! Thank you to Osim especially Natalie for helping us to decide without any pressure.

Gareth is amazing spot on customer service 👏

This is my 3rd Osim chair. I decided to upgrade to the latest ULove model which is pure luxury. The 4D massage feels like a real massage and the built in speakers make it even more relaxing. Pricey but totally worth it. The foot massager is the best I have tried. Natalie and Carmen and the delivery crew were amazing. 5 star experience even in after sales contacting me to ask if I need any assistance to contact them.

Literally scamming you. Bought the chair at the gamescom and everything was fine. Then unfortunately my power cable for the massage function broke. So I mailed them to find out which one I need to buy. Its an exclusive osim cable which can be only bought from osim. Ok, then I wanted to have the link to purchase it online. YOU CANT. YOURE LITERALLY SUPPOSED TO FLY TO THEIR HQ TO BUY A POWER CABLE!!!!! I'm not kidding, this is exactly what they told me. Can only recommend to all of you to stay as far away as possible from this company!!! Because if only the smallest thing breaks, it gets completey useless for you. Unless you live in Singapore and can buy the accessory from their HQ.

The service at Osim Trafford Centre was very good , anyone looking for a massage chair need to go.
Gareth was brilliant and give us a wonderful experience at the showroom

I live in Liverpool. I went to the Trafford Centre to try foot massage, the sales Ms Lorena patiently explained all the functions. In the end, I bought two items, and the next day I received the product.

Andrew and his colleague were extremely professional and helped me to repair my old osim chair which was bought more than 10 years ago. They explained everything in details and actually told me some functions I have never known for the previous 10 years. Highly recommended and trust worthy company.

I tried the OSIM uLove 3 massage chair at the kiosk in Trafford Centre, Manchester, and it was an amazing experience. Gareth Lee was very helpful and friendly, very patiently in explaining the various functions of the uLove 3 massage chair as well as other models available. Definitely looking forward to buy one

I had a fantastic experience thanks to Natalie! She is incredibly passionate about her work and goes above and beyond to help customers. Her deep knowledge of the products made it easy for me to find exactly what I needed. On top of that, her friendly and professional attitude made the whole experience even more enjoyable. Excellent service—I highly recommend her!

Fantastic experiance trying out product and purchasing uLove3 at Manchester Trafford Ctr. Gareth was a breath of fresh air to deal with , no high pressure sales and extreamly polite and courteous .... this helping us decide to purchase this product .
Easy , simple purchasing process and rapid delivery . Delivery team ( Andrew and Chris ) fantastic and the same helpfulness , courteousness and attention to detail continued........far far exceeding 99% of the service level we often receive here in the UK !!
uLove3 Chair is just a fantastic product......every home deserves one !! Didn't visit The Trafford Centre to purchase a massage chair......but so very glad I did :)

I got my new chair and Donald was very keen explaining and going through the chair and later offering support in the finance and the arrangements for the delivery. I am very rightful with my new chair as I have chronic back Pain and I hope this will make a substantive improvement in my quality life

Osim UK won't repair a back massager just because I bought it in Hong Kong. The item has hardly been used, but there is something wrong with the cable connection as it works intermittently. I was happy to pay for an out of warranty repair if cheaper than replacing it, but obviously there stuff is not built to last, and they happy for people to not recycle things.

In the showroom, Nazee and Rio provided us a very professional explanation of the features of various massage chairs and allowed us to test them. They offered suggestions based on our budget, helping us make the best choice.

We would also like to express our gratitude to your delivery team, Andrew and Chris, for ensuring the delivery was completed smoothly, even on a snowy day. They maintained cleanliness throughout the process and provided care instructions. We truly appreciate their excellent service.

I recently purchased a Massage Chair plus Foot Massager from Gareth/ Lorena and Rio. At the Trafford Centre. Throughout the entire sale the team was very friendly and professional. Gareth was very knowledgeable and explained everything in detail has this was a gift for my disabled son. We wasn’t forced or pressured for a sale and they all made us feel at ease throughout. If you are looking for a massage chair then I would definitely recommend you visit Gareth and his team at the Trafford Centre Thank you so much 😄

I sincerely thank Gareth. Gareth professional introduced all the massage chairs to me, and patiently assisted me to choose the right chair. He was so patient and helpful. He made me feel comfortable.
Also I wanted to thank the OSIM delivery team. It took within a week from purchasing to delivery. They patiently taught me how to use the chair.
I am satisfied with the overall service provided by OSIM.

We bought from the stall in the Trafford centre and Gareth was so helpful and friendly. He let us try all the models, giving us his honest opinion and experience with the chairs. Right up to and after delivery Osim kept in touch with us to let us know the timeliness of our delivery and that we could reach out if we had any problems or questions. We received 2 lovely free gifts as well, and we absolutely love the uDevine we bought!

I sincerely thank Donald Tong, the salesperson. I didn’t have enough time to visit their physical store to try out the massage chairs. I made my selection based on the information on their official website and Donald’s detailed explanation. He professionally introduced multiple products to me and patiently assisted me in choosing the right massage chair.
Also, I want to thank the Osim delivery team. The day after my purchase, they informed me of the delivery time. It took less than a week from the purchase to receiving the product. The two delivery personnel were very professional and polite, and they patiently taught me how to use the massage chair. I am very satisfied with the overall service provided by Osim. Cheers

Good customer advice from Mai/ Naseef

- good advice and very knowledgeable to explain different massage chairs

- really considerate and understand our needs

-very quick response on site and also via WhatsApp

- good delivery service from Chris’ team

Thank you Team OSIM!

I recently purchased a set from Westfield and must praise the superb service from Natalie.

In fact, I was going to walk away from poor initial service from other staff and was going to leave a 1* from the body language of other staff ; I work with vast number of staff in my line of business and it wasn’t the right approach. Natalie corrected the situation swiftly and exceeded expectations.

OSIM : give Natalie a raise and keep her on a senior role and train the other lady on duty.

Unfortunately to leave a 2 stars for OSIM and please consider my stories carefully before you decide to buy a message product with them.

Overall the star is come from below sectors

Chair: Udivine2

1. Price - 2 star
2. Feature - 2 star
3. Quality - 2 star
4. Service - 4 star (actually is 5, but I gave 4 to be final star because their follow up after my feedback)

If you interested of the stories, please read following paragraph and you will know why.

To be honest, at the beginning I feel the services is great from the Trafford centre by Gareth, no matter I know someway I can use more cheaper price £4480 for one udivine2, that included a 2 free massage products for shoulder and eyes. Gareth offer me a old price which cost £4880, extra 1 year full service (totally 2 years), free a usqueez2 foot massage machine, and free of charges to make an 70 installment for the chair, therefore, I decided to buy from their store directly. More, the delivery team also is amazing, they delivery the product on time and extra care to move the chair into your house, just a little mistake that they forget to delivery the usqueez2 on the 1st udivine2. Yes that is the 1st one, because it malfunction, so they replace another one on next week.

Price - 2 star
Compare with a lot of brand which selling massage chair in UK, you know £4880 is not the lower price of this kind of product. But compare with the features and function, in my opinion, that would be over priced for the chair. You can easy to find some chair with same feature or more that only cost you around £2000

Feature - 2 star
I place an order that cost me £4880, but the chair without profile setting. Profile is a simple thing and you can easy to found on a lot of personal product, even a £10 scale. But that feature is not able on a massage chair that cost me over £4800. And the chair is not user friendly at all. It would detect your shoulder every single time when you start the chair, you have to turn on bluetooth every single time when you start the chair, you have to "HOLD" the button to adjust the chair, like lay down to zero gravity, or lift up the foot part, or reset to original position, but the button always suddenly no response during the adjustment, like you released the button but actually not. It only allow you to store 4 download program, 3 stared program by OSIM, that mean you cant change it, or 1 normal massage program. Their have few normal massage program, but you only can download 1 of it. If you want to change, you have to turn on the bluetooth of the chair, open the app and connect to the chair, and use half minutes to download another program, it quite annoying.

Quality-2 star
1st chair, it got malfunction of the heating.
And compare with the 2nd chair, I found few things issue on it.
The controller, you have to press a bit more harder on the 1st chair.
The shoulder detection, 2nd one is more accuracy than the 1st one, I have to adjust the shoulder position everytime when I start the program on the 1st one, otherwise, you will hurt your shoulder because the position is incorrect.
The download program, the 1st one have one downloaded program, but 2nd one not, the download tap is empty.
It quite suspicious to me they send some refurbished chair to me no matter they explain because they will test it before send to customer. But this reason to make me more concern they have no normal procedure to make sure the product is work, their back office team might work like a cow boy. If the 1st one is not a refurbished, and it is a NEW chair, it also make me concern of the quality because it malfunction on heating and shoulder detect.

Service - 4 star
I would give 5 star for Gareth and the delivery team, but I deduct the star to 4 because the after sell service no any action to satisfy or compensation for their product make disappointing to the customer, and that is a luxury product.

Over all, I only can give a 2 star on it.

Thanks everyone for their patient to watch my whole comment and hope it would help you to make decision to buy anything from OSIM UK