Optically.co.nz Anmeldelser 274

It was difficult to purchase on a mobile, I had to switch to my laptop.
By far the best range of glasses.

Product was great, however delivery took longer than expected.

This has got to be one of the worst Eyewear suppliers ever! I would never ever use them again after what happened. I waited over 5 weeks to get my glasses, had to mail them multiple times and ask what was going on and then there was more delays because of quality issues with the initial order.
The glasses I received where not cheap and the packaging was hideous, a simple case and nothing else. Then after only 6 weeks, the spectacles started to break down on the bridge (I ordered $350 titanium frames), so i had to send them in for repair. Waited over 2 weeks and got notified that the address their customer service provided was entirely wrong.
Then they promised a refund and that's now been another week and still haven't received anything....

Stay away from these guys. Terrible service, terrible product quality and even worse customer service.

I am in disbelief an organisation's customer service could be so appalling. My order was made on the 18th July 2020 and the item was confirmed to be received by optically on the 21st July 2020...it is now 02/09/20....my item has still not been received!!!

The amount of times I have called for an update, only to get an answer machine or basically unable to contact anyone is shocking.

Therefore most of the time , I have been sending emails for an update on my order for my re-glazed frames.

The response over the last 6 weeks started with they took 4 weeks to reach the lab in AUS, to the last response over a week ago that they were finally with the logistics team and should be sent to me within the week.

I understand that COVID-19 would have impacted the ability to meet the delivery times as advertised on the website of 10-12 days.

However surely an organisation, keeps track of very overdue orders and informs there customer's weekly if required on when they are likely to receive their orders.

This is basic customer service , and should be important to an organisation who want to have a good reputation.

Looking at the previous reviews on the website, I am very concerned that I will never receive my order and definitely will not recommend this company to anyone I know.

I just checked my order status online, and it states the order is still being processed and has not even reached the lab yet ;-)

Rant over for now...

Update :

14/09/2020 -So the item I ordered on the 18th July has finally arrived, and the re-glaze order has NOT been done correctly.

I requested a 1.5 as per my prescription order and have basically been sent a 0.5 at the most, will be requesting what I actually paid for ;-)

I am more than happy with the new glasses, the service was over and above what I expected.
I am an older person and was not comfortable ordering on line , Joy helped me thru the ordering process over the phone,
Due to Covid they took a bit longer to arrive but that was expected
Regards Wayne Chamberlain

Was so happy to try this online for the big savings. However 10days and no updates as promised. Then i rang the no. answer phone, no person to speak to. Emailed then got a request to change the frame as they broke my first choice.
Yes they did email back the next day, now 25 days no glasses, no updates Nothing at all. Was going to report that it must be a scam website. I will do this next
week should this continue.

There were (and still are) ongoing problems with my frames, but the customer service people have been good in trying to find a solution, meaning that I'd be happy to use the service again.

The options and price are great. and selecting lenses and tints is very easy to figure out.

Would appreciate a better method of keeping track of orders with an account instead of saving orders in my email.
Better updating on orders would be appreciated. in saying that, when i emailed to get an update I received a reply on that day.

Fast Response with Customer Service

Delay in Shipment due to glasses failing inspection and Covid-19 Shipping Delays

But still pleased with the Customer Service

everything went very well. nice and easy communication and mutual understanding due to lock down period issues. I am satisfied!

Great job, people are dedicated to making a nice job or getting it right if not satisfied, highly recommend this company.

Seamless ordering process, then couriered earlier than I was expecting.
Tracking information via email was fantastic.

The specs are good, value for money, and comfy to wear. They took a bit of a while to come, and the tint wasn't quite what I expected - more amber than light brown, but those are just things I need to be more aware of next time I order a pair. I found the online form a bit confusing to order non prescription specs, but again, practice should help. I certainly will be getting my next pair from Optically

I recieved my new lenses in my frames .and very pleased at the cost.Unfortunately they are very blurey and are worse than the pair I have for the same script made by s another company.I know my condition has worsened so I am due shortly for a checkup and new test and will order a pair of yours with the new script.Any credits can you please advise and hold till I get the new script.Thanks.Rayner Mathews

Overall a good experience.
Clearly stating that multiple orders will come at different times and in different packages would be a benefit for the customer.

Overall very happy with the experience and outcome.
The only thing that would make it better would be to have some initial email from Optically to say what the tracking number is. I did not know that my order was coming from Australia so when I got the random Australia Post emails I thought they were Spam or Scam type emails.

Good Price, Quality Specs
Better than other shops.

I was trying to buy new glasses for my daughter. I found there wasn't a great selection in the kids section. Given she is older now anyway I decided to go with bigger glasses but still needed to check that the arms were not too long. It would be great if along with providing the details for the prescription if we could also customise the length of the arms