The wonderful Yvonne called me earlier. She had so much empathy and didn’t judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt... Se mere
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Se, hvad kunderne siger
Spoke with Christopher, who was understanding, helpful and patient. He gave me all the relevant information and support I needed. Made me feel at ease and not more stressed than I already feel.
Virksomheden har svaret
I received a letter very late due to the postal service being less than desirable, when I rang to discuss my balance an amazing lady called Chelsea talked me through everything, she was so atten... Se mere
Virksomheden har svaret
Debt collectors using predatory tactics trying to go after me a debt I have no knowledge of as I have no debts. I can only assume this is a zombie debt they are trying to threaten me into paying. No... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Kontaktoplysninger
Meadowbank Street 15, G82 1JR, Dumbarton, Storbritannien
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
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The guy I spoke to was very nice and…
The guy I spoke to was very nice and helpful today and never put pressure on me to pay what I could not afford
10. juli 2026
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Besvarelse fra Opos Limited
Thank you for your review.
I am glad the agent you spoke to was very nice and helpful when speaking with you.
I am pleased to hear that they never put pressure on you to pay what you couldn't afford.
Very Kind and Polite Agent
Alison was very kind, respectful and courteous. She gets 5
10. juli 2026
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Besvarelse fra Opos Limited
Thank you for your review.
I am glad to hear that Allison was very kind, respectful and courteous towards you.
I will be sure to pass on your kind words.
Really good and supportive customer…
Really good and supportive customer service. I spoke with Jennifer on the phone, her professionalism and guidance on the call was excellent!
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for your review.
I am glad to hear that Jennifer provided really good and supportive customer service.
I am pleased to hear that she was able to provide you with excellent guidance and she was very professional with you.
I will be sure to pass on your kind words.
Amazing customer service and supportive…
Amazing customer service and supportive !!!
8. juli 2026
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Besvarelse fra Opos Limited
Thank you for your review.
I am glad to hear that you received amazing customer service and the agent was supportive.
I will be sure to pass on your kind words.
Very bad customer service
Very bad customer service, very rude staff
5. juli 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Providing courteous and respectful service is very important to us, and we're disappointed to learn that you felt let down.
We take comments like yours seriously and would appreciate the opportunity to understand what happened and address your concerns. If you're willing, please contact us directly with more details so we can look into the matter and work towards a resolution.
My experience has been extremely…
My experience has been extremely disappointing.
I received numerous reminder emails, payment requests and settlement offers regarding an alleged debt, many of which felt excessive in both frequency and tone.
After raising questions and submitting a complaint, I was advised that a substantive response could take up to 10 working days, with the formal complaints process potentially taking up to 8 weeks to conclude. In the meantime, automated collection emails continued.
Regardless of the circumstances of the account, customers raising genuine queries or disputes should receive timely responses and should not feel overwhelmed by repeated payment communications while awaiting clarification.
Based on my experience, the volume and nature of the emails, combined with the lengthy complaint response times, fell well below the level of customer service I would expect.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be to receive ongoing automated communications while awaiting a response to a query or complaint. We appreciate your comments regarding both the frequency of our emails and the time taken to address your concerns, and we take this feedback seriously.
While some communications are generated automatically in line with our processes and regulatory obligations, we recognise the importance of ensuring customers feel heard and supported when they have raised a genuine query or dispute. Your comments have been noted and will be shared with the relevant teams as part of our ongoing review of our customer communications and complaints process.
Thank you again for bringing this to our attention, and we wish you all the best moving forward.
Dealt with my problem swiftly
Dealt with my problem swiftly. Very clear communication.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for your review.
I am glad to hear that the agent managed to deal with your issue swiftly and that there was very clear communication with them.
I will be sure to pass on your kind words.
Donna was so lovely and helpful
Donna was so lovely and helpful. Couldn’t have been kinder.. she’s an absolute asset to you. Thank you!!
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for your review.
I am pleased to hear that Donna was lovely and helpful.
I am very glad to hear how kind she was with you. I will be sure to pass over your kind words to Donna.
Spoke with Christopher
Spoke with Christopher, who was understanding, helpful and patient.
He gave me all the relevant information and support I needed. Made me feel at ease and not more stressed than I already feel.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for your review.
I am pleased to hear that Christopher was understanding, helpful and patient.
Im glad he was able to give you all the relevant information and support that you needed. Also pleased to hear he made you feel at ease and not more stressed.
I will make sure I pass over your kind words to Christopher.
Bunch of plebs
Bunch of plebs, Complete chancers that buy old debts that are not legally enforceable.
Companies like this buy debt portfolios that are packed with statute barred debts for pennies on the pound
For example I checked a Debt Portfolio site where they sell bundled debts to parasites like this, one of the files they were selling for £5000 had a debt value of £30,000,000. Meaning there were thousands upon thousands of old debts totalling £30 million that companies like this buy for £5000
Now you understand why they are so relentless and nasty ! Why they break the law and breach numerous guidelines set for the financial industry. Imagine if you can scare people into paying just 10% of all those debts that’s £3,000,000 made from £5000 just 5% bags them £1.500.000
If a debt is statute barred it is no longer legally enforceable, they cannot do a thing to get it, the only thing they can do is constantly chase you and hope they panic you into paying them
Laugh at them !
They have no power !
Like the title suggests a bunch of plebs
If you see a CCJ appear against your name simply contact the issuing court and tell them that the debt is not yours, you requested the company prove it was yours with A true signed original copy of the agreement showing a clear wet signature, The deeds of assignment showing all signatories NOT a notice of assignment and an up to date statement showing all payments made to the account within the last 6 years
The CCJ will be set aside and removed
Then make a formal complaint to the FCA / FSA / Financial Ombudsman about their conduct
Do not let these muppets worry you or cause you anxiety ! They have zero power ! They cannot do anything !
Never give them any personal data ! Never comply ! Block their phone numbers. Only communicate via email,
If they arrive at your property without a Court writ signed by a judge that day known as a WET SIGNATURE call the police and tell them you are being harassed
If they arrive with photocopied paperwork without a WET SIGNATURE call the police as they are committing fraud !
They cannot gain entry to your house, they cannot take any of your property without a court decision ! The court will contact you if this happens and you will get time to respond
Simply say what I have said above
Do not admit liability for any debt ever ! As far as your concerned it’s not yours and never was
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for your response.
I appreciate that many people have had frustrating experiences with debt collection agencies, and it's understandable that emotions can run high. However, it's important to distinguish between personal experiences and the legal position.
While some debts may become statute barred under the relevant legislation, this depends on the specific circumstances of each case and does not automatically apply to every debt. Likewise, if a County Court Judgment (CCJ) has been issued, it cannot simply be removed by stating that the debt is not yours. There is a formal legal process for applying to have a judgment set aside, and the court will consider the evidence before making a decision.
Anyone who believes a debt has been incorrectly pursued should seek independent legal or debt advice and, where appropriate, raise a complaint with the relevant regulatory bodies. Making decisions based on incorrect legal information could unintentionally make someone's situation more difficult.
If you would like to discuss any account we currently hold in your name, please contact us on 0141 428 3990. One of our trained advisors will be happy to review the account details and assist you further.
The man i spoke to today is an adsolute…
The man i spoke to today is an adsolute legend,helped me out and explained everything in full,his customer service was amazing
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for your review.
I am glad to hear that the agent you spoke to helped you out and was able to explain everything in full for you.
If great to hear you had great service from him too.
I will be sure to pass your lovely words back to him.
Hugh on 26 06 26 was very helpful and…
Hugh on 26 06 26 was very helpful and kind to me. Great client service. Thanks.
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for your review.
I am glad to hear that Hugh was very helpful and kind to you.
If great to hear you had great service from him too.
I will be sure to pass your lovely words back to Hugh.
Really good advice
I spoke to Yvonne today who was so friendly and helpful. She helped me to understand my debt and my options. I ended the call feeling more empowered to take control of my debt and finances.
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for your review.
I am glad to hear that Yvonne was friendly and helpful during you call with her. I'm pleased to hear that she helped you understand your debt and the options you have.
I will be sure to pass your kind words onto Yvonne.
Gillian 🌟
Spoke with the lovely Gillian today who was professional and friendly. Couldn’t thank her enough for her support & understanding
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for your review.
I am glad that Jillian was professional and friendly. Also glad to hear that she was supportive and understanding.
I will be sure to pass on your kind words to Jillian.
Brandon helped me smile again
I have been very ill recently and phoned to sort out some payments
Brandon answered and sorted everything for me
I was crying happy tears
He gave me the best news I could of wished for
No more to worry about
I cannot thank him enough
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for your review.
I am sorry to hear that you have been very ill recently. I am glad to hear that Brandon helped you with your account.
I will be sure to pass over your kind words to him.
Amazing customer service
I received a letter very late due to the postal service being less than desirable, when I rang to discuss my balance an amazing lady called Chelsea talked me through everything, she was so attentive and supportive, I’m pretty rubbish at phone calls and she put me at ease by finding common ground with me to take my mind off the pressure I’d put myself under by making the phone calls ( we spoke about our pets)
I honestly could not fault this amazing human, Chelsea also gave me some support numbers for my mental health, she went above and beyond.
If this amazing human is how this company trains their staff then I’d try find a way to recommend them!
Debt companies can be daunting to many ( including me) but I’m so glad I got to go through these guys.
Thanks again Chelsea, tell your pets I say meow meow, woof woof
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for your review.
I am very glad to hear that Chealsi was able to talk you through everything for you and that she was attentive and supportive. I am pleased that she put you at ease by finding a common ground with you to take your mind off the pressure.
We appreciate your very kind words and I will be sure to pass them over to Chealsi.
I have no debts but I must pay?
Debt collectors using predatory tactics trying to go after me a debt I have no knowledge of as I have no debts. I can only assume this is a zombie debt they are trying to threaten me into paying.
No information about where the "debt" originated or any information on how much it is for. This is a pure phishing expedition and I will be reporting them to the FCA.
21. juni 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for your review.
We are sorry to hear that you are concerned about our contact with you. We take all customer feedback seriously and aim to conduct our activities in a professional, fair, and compliant manner.
If we have contacted you regarding an account, we would like the opportunity to investigate your concerns and verify whether the information we hold is accurate. For data protection reasons, we may need to complete security checks before discussing any account details.
We do not expect anyone to make payments for a debt they do not recognise, and if you believe we have contacted you in error, we encourage you to contact our team so that we can review the matter fully and, where appropriate, update our records.
Nasty people trying to gather data, and failing to check the information sent!
Acting on the advice of a solicitor!
We’ve proved many many times with Property Deeds and Court letters. Etc etc.
Fraudulent Administration papers. To other Utility Companies.
Oops replied to my zero asking me to call them!
I spent an hour or so where Opps wanted my details…d O.B. ADDRESS, etc etc as they do not have them as I no longer live at. Location they can find, and they have tried.
As the debt that’s accumulated baffles me! They are seeking £400 for a PRE PAID meter!
Scottish Power have some how? Allowed the meter to run up this bill!
We grew up on Pre Paid meters and once the EMERGENCY CREDIT WAS GONE, no gas or Electric could be!
As for your security trap is almost as bad as your Alice Walker junk email and credit searches for my address…READ THE EVIDENCE.
I will now block and report you!
You have the name of the pre owner! All Utility bills are hers
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for your review.
We are sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand that disputes involving property ownership, utility accounts, and outstanding balances can be frustrating.
As we take data protection and account security seriously, we can only discuss specific account details directly with the individual concerned after completing the necessary verification process. This is why certain information may be requested when contacting our team.
We note your comments regarding the documentation you have provided and your concerns about the account and associated debt. We would welcome the opportunity to review the matter further to ensure all relevant information has been considered. If you are willing to do so, please contact our customer support team directly, quoting any relevant reference numbers, and we will investigate your concerns thoroughly.
Very amicable and friendly
Very amicable and friendly! Yvonne in particular, made the call seamless and put my mind at rest
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for your review.
I am glad to hear that Yvonne helped put your mind at ease and made the call seamless for you.
I will pass over the kind words to Yvonne.
The wonderful Yvonne called me earlier
The wonderful Yvonne called me earlier. She had so much empathy and didn’t judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt by a considerable amout. She instantly eased my worries as I am now slowly getting my life back.
The only thing I can say is: Thank you so much.
L.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Opos Limited
Thank you for your review.
I am glad to hear the Yvonne put you at ease and helped you out.
I will make sure to pass on your kind words to her.
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