Onward Homes Anmeldelser 

I spoke to mandi this morning regarding a gas service and as always she was excellent. Helpful and very pleasant i have spoken to mandi a few times in the past and she has always deliverd thankyou mandi 😊

As an ex employee of onward I find it horrendous they send employees on courses concerning mens mental health then when I went through a mental breakdown they said oh you didn't go through the company rules do they really understand mens mental health because I don't

I’ve been waiting for 2 repairs to be done for over a month nothing has happened so I’m not happy on a brighter note fortunately i spoke to the same lady who initially logged them Mandy she wasn’t happy about my waiting time
She’s very helpful and reliable and has promised me she will get to the bottom of it

Sharron has been absolutely amazing! She has made me feel so at ease about my situation and helped take pressure away nothing has been too big of an ask from her. She has always been more than happy to help with anything I've needed. Even when I've had 1000 questions to ask she's been there to answer every single one of them with no problem. She is an amazing woman and I hope she knows it!!

Spoke to Lizzi via Onward Call Centre yesterday and I have to say She was so Professional, Friendly and Helpful! What a difference it makes to be dealing with someone from Onward who doesn’t make you feel like an “inconvenience” and who listens then deals with the problem, She really does Have Amazing Customer Care Skills - Fantastic Service! Thanks Lizzi !

Today (18/09/26) I received a call from a male housing officer for my area from onward (Bootle). He introduced himself in a confrontational manner before I even had the opportunity to speak. I am a tennant of onward and I'm a vulnerable tennant involved in a domestic abuse case which he unwisely chose to make light of and was clearly doubting what I was saying. I somehow remained calm after this and unfortunately this did not change his unprofessionalism. He chose to raise his voice in an aggressive manner totally unnecessarily. When dealing with cases of domestic abuse, onward should really do their research first on cases before they say things that aren't true to vulnerable tennants. Please be wary if considering taking up a tenancy with onward.

Brilliant work, very friendly, hard working, clean working And very informative. His name was Carl J.

spoke to Julie today from my landlord’s repairs team regarding a roofing problem that has been going on for a very long time. After having to deal with this issue for such a long period, it has been incredibly frustrating, upsetting and, at times, really overwhelming.

Today, though, I spoke to Julie — and I honestly cannot thank her enough.

From the moment we spoke, Julie was kind, patient and genuinely caring. She didn’t make me feel like I was just another person making a complaint. She actually listened to me, took the time to understand what I had been dealing with and, most importantly, made me feel like someone finally understood how much this situation has affected me.

What touched me most was that Julie didn’t just listen and end the conversation. She took action and raised a complaint for me. That meant so much to me because, after such a long time of feeling frustrated by this situation, having someone finally take the time to listen and help was incredibly reassuring.

It’s easy to underestimate how much a kind and understanding person can mean when someone is already feeling worn down by a situation. Julie reminded me that there are still people who genuinely care about helping others.

I know that speaking to someone on the phone may seem like a small thing, but to me, today’s conversation meant so much more than that. I finished the call feeling heard, respected and, for the first time in a long while, a little more hopeful that my situation is finally being taken seriously.

Julie, thank you from the bottom of my heart for listening to me, understanding me and going that extra mile to help. Your kindness made a real difference to me today, and I truly appreciate everything you did. ❤️

You deserve recognition for the way you treated me. Thank you, Julie. ⭐⭐⭐⭐⭐

Tarn came to my house to fix the doors and he did a excellent job, i would have him at my house for any job On-The-Go future, thanks Tarn the joiner

I wish I would of got this person's name to get him noticed by management I called today to try and arrange a gas service appointment and an electric service appointment this person went above and beyond to help me 100% he has the most lovely phone manner and perfect customer service I hope you remember as I called you an angel

Paul G has been out a couple of weeks ago and then again today to fix my broken bathroom door, couldn't ask for better service from him his customer service and compassionate nature is second to none. so greatful for the help and advice he offered and he did other odd jobs I needed doing but told were for me to fix he jumped straight at it and fixed them there and then. cannot thank him enough give this man a raise!

Hi I’m a tenant off 15 years and I spoke to Darren today he was well spoken extremely helpful with 2 problems I had with my property, thank you Darren 😊 I appreciate you listening and booking repairs in that fits in with my work schedule outstanding customer service.

Excellent work very polite and on time, can’t fault the work

Paul and tarn did an awesome job on the porch today. Brilliant lads friendly and very professional. Thankyou so much.

I called Onward today and I spoke to a young lady Danielle. She was able to deal with my request with a polite and efficient service.
She answered all my questions and assured me that dealing with my request was safe and secure.
Thank you Danielle for being so efficient.

I'll start by saying we live near the homes owned by this company so this is based on how they've handled external issues with the people they're happy to home in the community.

We've had multiple issues with a resident and their dog - resulting in a police reports filed, evidence of dog attack with injuries to people on separate ocassions, admittance that the owner cannot control their dogs due to their age, consistent dog aggression and barking, and dog fouling and onward homes refused to step in and do anything.

One member of staff was ridiculously rude and just said "We've spoke to them what more do you want." And proceeded to blame me. Another in an email thread had no comprehension skills and was passive aggressive. Another kept emailing every other day to ask for updates from the police despite being given both reference numbers and then the police told us they were confused as to why they keep contacting them as the investigation (at the time) was ongoing.

Complaints went no where and we were told ASB isn't dealt with and has nothing to do with them. If you unfortunately live near these homes and have issues - just be aware you will have to put up with it despite being able to provide evidence. Over a year later and we still are.

Conversations and reviews from others on their FB who live both in the homes and near the homes showed how they ignored issues and consistently blamed those reporting the issues and had no help resolving them.

Even just a bit of help safeguarding during the incident would have been nice but they refused to do anything and from others have dealt with, they've had the same as a resident.

I spoke to Darren this afternoon and he was just amazing from start to finish.
Extremely helpful, courteous, understanding and perfect customer service skills. He was able to be funny, patient and supportive all while resolving my issue.
Started as a stressful phone call, ended with a smile and able to enjoy the rest of my day.
Thank you Darren :)

I called with 2 issues one being an on the day cancellation from Axis (again) I spoke to Julie who listened and took notes of my concerns and did what she needed to do to get my issues sorted. Even though she had to escalate them further, she dealt with my call swiftly and in a professional manner. I would happily have her sort out my issues again

Speaking to the agent this morning, she was polite, and very helpful. she found out all the information that i required, i was very happy with her service

Julie was friendly and very helpful polite and solved my problem