Online Car Parts - South Africa Anmeldelser 

Beware of OnlineCarParts.co.za: A Nightmare Experience

My recent encounter with OnlineCarParts.co.za has been nothing short of a nightmare. I placed an order for a clutch replacement kit, specifically advertised as a perfect fit for my Mini Cooper 2010 model (A56), for a total of 2645 ZAR. However, what followed was a series of misrepresentations, evasive customer service, and an infuriating runaround.

Firstly, the part that was scheduled to arrive turned out to be a flywheel, not the clutch replacement kit I had ordered. This discrepancy was utterly baffling, given that their website had clearly stated that the part was an exact match for my vehicle. Numerous phone calls were made, and they left me hanging without any assistance. When I finally got through to someone, I was consistently transferred between different representatives, each time having to retell my frustrating story.

To add to the frustration, I received what they claimed was "proof of payment" a week ago, and I immediately became suspicious. Upon consulting the payment platform, Paygate, I discovered that the document wasn't valid. Paygate explained that the refund process should be initiated by the merchant through their Paygate dashboard, not by Paygate themselves.

The situation escalated when I contacted OnlineCarParts today. Instead of receiving an update on my refund status, I was met with the boss, an Indian male, who appeared to have been eavesdropping on the call. He not only failed to provide the information I sought but also responded with disrespect and threats.

Throughout this ordeal, I realized that I might have been dealing with a scam operation, as I never received the part I ordered, and the refund process seemed dubious. At this point, I fear that I won't get my money back.

I strongly advise potential customers to steer clear of OnlineCarParts.co.za, as they exhibit fraudulent behavior and have a complete disregard for customer satisfaction. I will be pursuing legal action to prevent them from preying on unsuspecting individuals in the future. Don't waste your time and money on these dishonest individuals. Stay away from OnlineCarParts.co.za. In my unfortunate experience with OnlineCarParts.co.za, it has become increasingly evident that they operate like a well-orchestrated scam. Their blatant misrepresentation of products, evasive customer service practices, and unfulfilled promises paint a picture of a company that has no intention of delivering on their commitments or providing honest services. The threatening and disrespectful behavior I encountered from their boss only underscores the fact that they are not just unreliable but also unscrupulous in their dealings. It's crucial to spread the word about these scammers to protect potential victims and hold such unscrupulous businesses accountable for their unethical practices. Be wary of OnlineCarParts.co.za, and be vigilant when dealing with online retailers to avoid falling into the same trap I did. Misrepresentation of Products: The fact that you ordered a clutch replacement kit and received a flywheel instead is a clear case of misrepresentation. Scammers often lure customers in with attractive product listings but deliver something entirely different, hoping that customers won't notice the switch or won't go through the trouble of demanding a refund.
Evasive Customer Service: Genuine businesses have a commitment to resolving customer issues promptly and professionally. When you experienced difficulty reaching customer service, constant transfers between representatives, and unhelpful responses, it raises suspicions. Scammers often employ such tactics to frustrate customers and deter them from pursuing refunds or complaints.
Invalid "Proof of Payment": The "proof of payment" you received that turned out to be invalid is a common tactic used by scammers. They may send documents that appear official to give the illusion that a refund is in process, even when it's not. This is an attempt to buy time and keep the customer's money.
Threats and Disrespect: The boss's response with threats and disrespect is completely unprofessional and potentially illegal. Legitimate businesses should address customer concerns with respect and professionalism. Threatening behavior is a strong indicator of an unethical operation.

Nkosi gave me excellent customer service, with smiles and jokes even though the store was about to close. I had come to collect a radiator. He lifted it himself to my car outside. Keep up the good work Online car parts

I just wanted to thank the management of Online Car Parts for taking time to locate me for my wallet which l had left on their counter. They managed getting hold of me as l had left my details with them after i had ordered jumper cables from them. Luckily my wallet was left in the hands of good samaritans, found it, and nothing is missing. THANKS AGAIN

I live in KZN and tracked down ignition coils for my Audi A4 B7 which were sold at unbelievable low price of R594 at online car parts store on their website. Theo gave excellent customer service, in that he arranged to have it delivered to my place and surely I received it. Wonderful service, much appreciated.

Good day, I would just like to give credit where it's due. Me and my family went to Johannesburg from Rusternburg. After just passing Lanseria we encountered significant loss of power and check engine light on my Renault Clio. We staggered until Northumberland robots, that’s when the car could move no more. I googled for the nearest car repairs place and l found online car parts in Northview Shopping Centre. I assumed they fix cars as well, of which l was wrong. We had to hire a tow truck to take us there. After having a chat with one of the employees called Mr Augustine, he explained to me that they only sell parts but don’t fix cars. Despite that, he asked the symptoms my car was showing and l explained to him. He right away identified ignition coils as the culprit. I asked if l could by them right away and surprisingly they had them on stock. I bought them for R 594. After buying he pointed us to a repair shop just meters away. The mechanics confirmed as well that its ignition coil for sure. After a while l was driving with my family in my car as good as new. I have never seen a spare shop with care and knowledge from the sales team like this one. It's super clean, staff are friendly. Im so out of words!!!!!